AheevaCCS Review - why 3.9 stars?

AheevaCCS Review
ITQlick Score: 80/100
ITQlick Rating:
Pricing: 4.6/10 - average cost
Category: Call Center -> AheevaCCS review
Ranking:Ranked 53 out of 240 Call Center systems
Company: Aheeva
Pricing: starts at $500 per license
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: AheevaCCS pricing, AheevaCCS alternatives
Shlomi LaviShlomi Lavi / updated: Sep 24, 2022

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What is AheevaCCS?

Aheeva is a contact center software designed to help businesses deliver better customer service and use white labeling to promote brands. With this software, businesses can boost customer retainment by allowing them to contact agents. They can also automatically route calls to the most qualified agents for enhanced customer satisfaction, conveniently host multiple clients, gauge agent productivity by monitoring calls, and reduce call waiting time.

Some features of this software are; text-to-speech support, click to call, interactive voice response, and full multi-tenant. Aheeva was founded in 2000 by Aheeva Inc. The software company is based in Quebec City, Canada, with an employee size of about 11-50 persons.

Who is it best for?

The typical customers include the following business size: SMBs.

What is the actual cost?

The cost of license starts at $500 per license. ITQlick pricing score is 4.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for AheevaCCS. You can also find here pricing information from AheevaCCS's website.

Pros

  • The software allows users to access customer information before calls
  • Training and coaching of new agents can be done on the software
  • Aheeva integrates with multiple channels and also supports various means customers can contact businesses such as social media, chats, emails, and phone calls
  • The technical support team is always available and knowledgeable

How it stacks up?

Access a head to head analysis of AheevaCCS vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
AheevaCCS
ITQlick rating
3.9/5
Score
80/100
Pricing
4.6/10
License pricing
$500 per license
Functionality
6
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

AheevaCCS is ranked 53 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of AheevaCCS is 3.9 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, AheevaCCS makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently AheevaCCS can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between AheevaCCS and alternatives?

The most popular alternatives to AheevaCCS in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - AheevaCCS VS Call Center Software alternatives.

Is AheevaCCS right for you or your business?

The software is fit for small and medium businesses in various industries, such as tourism, outsourcing, telecommunications, and sales. Some customers of the software are; Emitek Solutions Limited, Pivotal Data, Wasla Outsourcing, and Voipmedia.

List of categories

Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Recording
Call Center
Workforce Management
Voice Recognition

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.