AheevaCCS Review - why 3.9 stars?
Compare PricingITQlick Score: | 80/100 |
---|---|
ITQlick Rating: |
|
Pricing: | 4.6/10 - average cost |
Category: | Call Center -> AheevaCCS review |
Ranking: | Ranked 53 out of 240 Call Center systems |
Company: | Aheeva |
Pricing: | starts at $500 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | AheevaCCS pricing, AheevaCCS alternatives |
Shlomi Lavi / updated: Sep 24, 2022
Some features of this software are; text-to-speech support, click to call, interactive voice response, and full multi-tenant. Aheeva was founded in 2000 by Aheeva Inc. The software company is based in Quebec City, Canada, with an employee size of about 11-50 persons.
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is AheevaCCS?
Aheeva is a contact center software designed to help businesses deliver better customer service and use white labeling to promote brands. With this software, businesses can boost customer retainment by allowing them to contact agents. They can also automatically route calls to the most qualified agents for enhanced customer satisfaction, conveniently host multiple clients, gauge agent productivity by monitoring calls, and reduce call waiting time.Some features of this software are; text-to-speech support, click to call, interactive voice response, and full multi-tenant. Aheeva was founded in 2000 by Aheeva Inc. The software company is based in Quebec City, Canada, with an employee size of about 11-50 persons.
Who is it best for?
The typical customers include the following business size: SMBs.What is the actual cost?
The cost of license starts at $500 per license. ITQlick pricing score is 4.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for AheevaCCS. You can also find here pricing information from AheevaCCS's website.Pros
- The software allows users to access customer information before calls
- Training and coaching of new agents can be done on the software
- Aheeva integrates with multiple channels and also supports various means customers can contact businesses such as social media, chats, emails, and phone calls
- The technical support team is always available and knowledgeable
How it stacks up?
Access a head to head analysis of AheevaCCS vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
AheevaCCS
ITQlick rating
3.9/5
Score
80/100
Pricing
4.6/10
License pricing
$500 per license
Functionality
6
Review
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Review
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Review
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Review
Compare
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
Review
Compare
Frequently Asked Questions (FAQs)
Is AheevaCCS right for you or your business?
The software is fit for small and medium businesses in various industries, such as tourism, outsourcing, telecommunications, and sales. Some customers of the software are; Emitek Solutions Limited, Pivotal Data, Wasla Outsourcing, and Voipmedia.List of categories
Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Recording
Call Center
Workforce Management
Voice Recognition
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.