Aircall Review

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Last updated: Oct 23, 2019

Aircall Review

ITQlick rating
(4.2/5)

Starting from $30 per user/month

Aircall is a cloud-based telephony management system for businesses of all sizes. It offers such capabilities as call center management, inbound and outbound reporting, voice recognition, and others. Th...

  • Categories (4/11):

    • Data Analysis Tools
    • Business Phone Systems
    • Call Recording
    • Cloud PBX

Shlomi Lavi / updated: Oct 23, 2019

What is Aircall Used For?

Aircall is a cloud-based telephony management system for businesses of all sizes. It offers such capabilities as call center management, inbound and outbound reporting, voice recognition, and others. The software was designed and launched by Aircall headquartered in Paris, France.

Average Rating -

The rating of Aircall is 4.2 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

The software is a useful solution for businesses of all sizes without any restriction on industrial affiliation. Major industries and domains where it can be used include financial and legal services, telecom and IT services, media and entertainment, education, and others. Some notable clients of the software include PipeTop, Cybele, Mis Clicks, and others.

Features

The software offers instant access to local and toll-free number is over 30 countries and manages all the numbers and user on one place. It offers custom music and messages including greetings, absence messages, and voicemail greetings which can be uploaded, recorded, or written down.

Aircall offers call queuing to keep callers on hold until a teammate is available. It also offers interactive voice response in addition to call cascading and shared call inbox. Other capabilities include support for unlimited concurrent calls, call recording, real-time modifications, call analytics, call forwarding, voicemail, and others.

Competitors & Alternatives

Popular Alternatives to Aircall: SolarWinds, RingCentral Phone, jive communications, Nextiva Business VoIP, ShoreTel, 3CX Phone System, Business Voice, eVoice, Five9 Cloud Contact Center, VoIP Phone Systems.

Aircall Pricing Information

The cost of license starting from $30 per user/month. The VoIP experts at ITQlick has reviewed Aircall pricing and gave the software a total cost of ownership (TCO) rating of 3.6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Aircall in action

Aircall Categories

Data Analysis Tools
Business Phone Systems
Call Recording
Cloud PBX
IVR
SIP Clients
VoIP
Call Center
Customer Service
Customer Success
Sales

Specifications

Company:
Address: USA
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Cloud
Operating Systems: Mac OS, Windows, Linux

Aircall Features

Data Analysis Tools
Blended Call Center
Call Recording
Inbound Call Center
VoIP

Aircall Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Aircall
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
On premise and Cloud
Functionality score
16
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Hosting
On premise and Cloud
Functionality score
34
Fit small business
Fit medium business
Fit large business
Software review
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Hosting
On premise and Cloud
Functionality score
7
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
93/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
Cloud
Functionality score
27
Fit small business
Fit medium business
Fit large business
Software review