Aircall Review - why 4.2 stars?

Shlomi Lavi / updated: May 19, 2022

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What is Aircall?

Aircall is a cloud-based telephony management system for businesses of all sizes. It offers such capabilities as call center management, inbound and outbound reporting, voice recognition, and others. The software was designed and launched by Aircall headquartered in Paris, France.

Who is it best for?

The software is a useful solution for businesses of all sizes without any restriction on industrial affiliation. Major industries and domains where it can be used include financial and legal services, telecom and IT services, media and entertainment, education, and others. Some notable clients of the software include PipeTop, Cybele, Mis Clicks, and others.

Main features and functionalities

The software offers instant access to local and toll-free number is over 30 countries and manages all the numbers and user on one place. It offers custom music and messages including greetings, absence messages, and voicemail greetings which can be uploaded, recorded, or written down.

Aircall offers call queuing to keep callers on hold until a teammate is available. It also offers interactive voice response in addition to call cascading and shared call inbox. Other capabilities include support for unlimited concurrent calls, call recording, real-time modifications, call analytics, call forwarding, voicemail, and others.

What is the actual cost?

The cost of license starts at $30 per user/month. ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Aircall. You can also find here pricing information from Aircall's website.

How it stacks up?

Access a head to head analysis of Aircall vs alternative software solutions.

Frequently Asked Questions (FAQs)