Aircall Review - why 4.2 stars?

Aircall Review
ITQlick Score: 84/100
ITQlick Rating: (4.2/5)
Pricing: 3.6/10 - low cost
Category: VoIP -> Aircall
Ranking:Ranked 19 out of 165 VoIP systems
Company: Aircall
Pricing: starts at $30 per user/month
Typical customers: SMBs
Platforms: Cloud
Links: Aircall pricing, Aircall alternatives

Shlomi LaviShlomi Lavi / updated: Oct 23, 2019

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What is Aircall?

Aircall is a cloud-based telephony management system for businesses of all sizes. It offers such capabilities as call center management, inbound and outbound reporting, voice recognition, and others. The software was designed and launched by Aircall headquartered in Paris, France.

What is Aircall rating? ()

The rating of Aircall is 4.2 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Aircall's typical customers?

The software is a useful solution for businesses of all sizes without any restriction on industrial affiliation. Major industries and domains where it can be used include financial and legal services, telecom and IT services, media and entertainment, education, and others. Some notable clients of the software include PipeTop, Cybele, Mis Clicks, and others.

Is Aircall the best VoIP?

Aircall is ranked 19 out of 165 software in their category (VoIP systems).

What are their main features and functionalities?

The software offers instant access to local and toll-free number is over 30 countries and manages all the numbers and user on one place. It offers custom music and messages including greetings, absence messages, and voicemail greetings which can be uploaded, recorded, or written down.

Aircall offers call queuing to keep callers on hold until a teammate is available. It also offers interactive voice response in addition to call cascading and shared call inbox. Other capabilities include support for unlimited concurrent calls, call recording, real-time modifications, call analytics, call forwarding, voicemail, and others.

Who are their main alternatives?

Popular alternatives to Aircall: SolarWinds, RingCentral Phone, jive communications, Nextiva Business VoIP, ShoreTel, 3CX Phone System, Business Voice, eVoice, Five9 Cloud Contact Center, VoIP Phone Systems. The full list of competitors can be found here.

What is the cost of Aircall?

The cost of license starts at $30 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Aircall

What should you ask Aircall during a demo session? (65 questions)

Schedule a demo with Aircall and access 65 must ask questions for the vendor while watching Aircall in action.

Aircall's list of categories:

Data Analysis Tools
Business Phone Systems
Call Recording
Cloud PBX
IVR
SIP Clients
VoIP
Call Center
Customer Service
Customer Success
Sales

Aircall's list of features:

Data Analysis Tools
Blended Call Center
Call Recording
Inbound Call Center
VoIP

Aircall Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Aircall
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Functionality
16
Compare
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
94/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 per user/year
Functionality
38
RingCentral
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$19.99 per user/month
Functionality
34
jive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.8/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Functionality
7
Review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
93/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.2/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Functionality
27
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.