Aircall Review - why 4.2 stars?

Aircall Review
ITQlick Score: 84/100
ITQlick Rating:
(4.2/5)
Pricing: 3.6/10 - low cost
Category: VoIP -> Aircall review
Ranking:Ranked 17 out of 164 VoIP systems
Company: Aircall
Pricing: starts at $30 per user/month
Typical customers: SMBs
Platforms: Cloud
Links: Aircall pricing, Aircall alternatives
Shlomi LaviShlomi Lavi / updated: May 19, 2022

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What is Aircall?

Aircall is a cloud-based telephony management system for businesses of all sizes. It offers such capabilities as call center management, inbound and outbound reporting, voice recognition, and others. The software was designed and launched by Aircall headquartered in Paris, France.

Who is it best for?

The software is a useful solution for businesses of all sizes without any restriction on industrial affiliation. Major industries and domains where it can be used include financial and legal services, telecom and IT services, media and entertainment, education, and others. Some notable clients of the software include PipeTop, Cybele, Mis Clicks, and others.

Main features and functionalities

The software offers instant access to local and toll-free number is over 30 countries and manages all the numbers and user on one place. It offers custom music and messages including greetings, absence messages, and voicemail greetings which can be uploaded, recorded, or written down.

Aircall offers call queuing to keep callers on hold until a teammate is available. It also offers interactive voice response in addition to call cascading and shared call inbox. Other capabilities include support for unlimited concurrent calls, call recording, real-time modifications, call analytics, call forwarding, voicemail, and others.

What is the actual cost?

The cost of license starts at $30 per user/month. ITQlick pricing score is 3.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Aircall. You can also find here pricing information from Aircall's website.

How it stacks up?

Access a head to head analysis of Aircall vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Aircall
ITQlick rating
4.2/5
Score
84/100
Pricing
3.6/10
License pricing
$30 per user/month
Functionality
16
Compare
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Frequently Asked Questions (FAQs)

Is it the best VoIP system?

Aircall is ranked 17 out of 164 software in their category (VoIP systems).

How they are rated on ITQlick?

The rating of Aircall is 4.2 stars out of 5 and the total score is 84 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Aircall makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Aircall can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Aircall and alternatives?

The most popular alternatives to Aircall in 2022: RingCentral Phone, jive communications, Nextiva VoIP, ShoreTel, 3CX. Access the complete competitors analysis here - Aircall VS VoIP Software alternatives.

List of categories

Data Analysis Tools
Business Phone Systems
Call Recording
Cloud PBX
IVR
SIP Clients
VoIP
Call Center
Customer Service
Customer Success
Sales

List of features

Data Analysis Tools
Blended Call Center
Call Recording
Inbound Call Center
VoIP

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.