AireContact Review - why 5 stars?
Compare Pricing
| ITQlick Score: | 76/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 4/10 - average cost |
| Category: | Call Center -> AireContact review |
| Ranking: | Ranked 85 out of 240 Call Center systems |
| Company: | AireContact |
| Typical customers: | Small businesses and start ups |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | AireContact pricing, AireContact alternatives |
Shlomi Lavi / updated: Mar 09, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is AireContact?
AireContact is a web based call center management solution for businesses of all sizes. It offers such capabilities as call routing and scripting, compliance management, quality management, and others. The software was designed and launched by AireContact headquartered in California, United States.Who is it best for?
Customers of the software include businesses of all sizes and a wide range of types. It can be used in a variety of major industries and domains including telecom and IT services, retail and wholesale, financial services, and others. Devereus Foundation is among the notable clients of the software.Main features and functionalities
The software offers a variety of telephony capabilities including an embedded SIP VoIP softphone, regular and toll-free numbers, dynamic outbound caller ID, changing of terminal to PSTN extension, blind transfer, attended transfer, conference call, call hold and mute, ad-hoc call recording, and others. It also offers call routing and scripting capabilities.AireContact features various useful multi-channel communication features including voice inbound and outbound, automatic outbound, web chat, fax as email, voice mail, web callback, social feeds, and multi-channel phonebook. Other important capabilities include blended queuing, idle time routing, skills based routing, agent multi-tasking, quality management, virtual call center, predictive dialer, and others.
What is the actual cost?
ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for AireContact. You can also find here pricing information from AireContact's website.How it stacks up?
Access a head to head analysis of AireContact vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
AireContact
ITQlick rating
5/5
Score
76/100
Pricing
4/10
License pricing
Pricing not available
Functionality
15
Review
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
Review
Compare
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
Review
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
Review
Compare
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25
Review
Compare
Frequently Asked Questions (FAQs)
List of categories
Call Recording
Call Center
Call Center Workforce Management
Complaint Management
Customer Loyalty
Online CRM
Small Business CRM
Campaign Management
Chat
Cloud solutions
List of features
Chat
Inbound Call Center
IVR (Interactive Voice Response)
Outbound Call Center
Call Center
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.