AJ Help Desk Review - why 5 stars?

Shlomi Lavi / updated: Feb 02, 2020

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What is AJ Help Desk?

AJ Help Desk is a help desk, consulting, and management software for your business. The software was designed by AJ Square Inc., Tamilnadu, India. It provides technology-driven IT business solutions for efficient customer support, marketing, and management services.

Who is it best for?

The software is a reasonable choice for any business line regardless of size and type. Online product and support services are part of all businesses in the modern world and AJ Help Desk provides the crucial features for the proper execution of these services.

The software is particularly good choice for business managers who are looking for an economical solution that incorporates the customer and technical support for business and is also flexible enough to match the expanding business needs.

Customers of AJ Help Desk come from diverse industries such as education, manufacturing, retail and services, finance and others. Since its release in 2009, the software has been deployed by hundreds of clients around the world.

Main features and functionalities

The software offers useful features for users, administrators and staff members of customer support teams. For end users, it provides the facilities of ticket support, live support, knowledge base, and trouble shooting.

Important customer support features of the software include customer survey, email integration, ITIL compliance, active directory synchronization, scheduling, self service portal, and service level agreements. Administrators have reasonable freedom to customize these features keeping in consideration their specific requirements.

Management features on the software are asset management, change and contract management, and incident and problem management. Additional feature include automated password resent, mobile integration, and remote control access.

AJ Help Desk, just like other major help desk software solutions, offers customization of templates, tables and other parameters of reports. API integration is included in the complete package.

What is the actual cost?

The cost of license starts at $399 per license. ITQlick pricing score is 5 out of 10 (10 is most expensive). Access ITQlick pricing guide for AJ Help Desk.

Pros

• The software offers considerable management and accounting features in addition to stable customer support service.
• Users have the option of using the functionalities of the product by logging in on the website. No additional software installation is required.
• Live support service is available for real time communication with qualified personnel.
• All valuable material and user guides can be downloaded in the form of PDF files.
• In addition to customer service, the software also provides interactive event management tool for efficient marketing.

Cons

• There are no multi-language and multi-currency capabilities on AJ Help Desk.
• The software does not offer integration with CRM and legacy applications.
• The support features of the software do not include instructional videos, brochures, podcasts, recorded demos, webinars, white papers and several other means.
• In the on premise deployment model, the software does not offer any support for Mac platform.
• The management features of the software do not include inventory management.

How it stacks up?

Access a head to head analysis of AJ Help Desk vs alternative software solutions.

Frequently Asked Questions (FAQs)