Alloy Navigator Review - why 4.5 stars?

Alloy Navigator Review
ITQlick Score: 84/100
ITQlick Rating: (4.5/5)
Pricing: 2/10 - low cost
Category: Asset Tracking -> Alloy Navigator
Ranking:Ranked 5 out of 20 Asset Tracking systems
Company: Alloy Software Inc.
Pricing: starts at $19 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Alloy Navigator pricing, Alloy Navigator alternatives
Shlomi LaviShlomi Lavi / updated: Jun 24, 2021

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What is Alloy Navigator?

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

What is Alloy Navigator rating? ()

The rating of Alloy Navigator is 4.5 stars out of 5 and the total score is 84 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Alloy Navigator's typical customers?

Alloy Navigator is specifically designed to help small and midsize companies. Various companies with IT departments or IT organizations of medium and small size can use this software to manage all their IT assets efficiently. Haven for Hope and Southern California College of Optometry are some of the clients of Alloy Navigator.

Is Alloy Navigator the best Asset Tracking?

Alloy Navigator is ranked 5 out of 20 software in their category (Asset Tracking systems).

What are their main features and functionalities?

Alloy Navigator comes with IT asset management, email request management, contract management, self-service portal, business process automation and help desk with escalations and auto-routing features. The IT asset management feature can help users to manage your hardware equipment, computers and software license. Users can maintain purchase orders, maintenance contracts and warranty using the IT asset management tool. The help desk can help users to manage all the requests, incident tickets and work orders in one place.

The contract management feature can help users to keep specifics like service agreements, usage, and maintenance renewals in a single place where you can access them quickly. The software supports integration with 3rd party tools to help users get remote access to other computers and manage computers, other hardware, search the internet or access to an external knowledge base. Customers can get 24x7 access to the knowledge base and help desk support.

What are Alloy Navigator's pros? (5 Pros)

  • Alloy Navigator Express is specifically designed to help small and medium organizations
  • Alloy Navigator Express offers self-service portal for users unlike other similar IT asset management tools
  • The customer support of Alloy Navigator Express offers basic and premium support for users
  • The IT asset management software supports integration with 3rd party tools unlike other similar software
  • The IT asset management solution offers a network inventory to help you manage all your devices connected to the network

What are Alloy Navigator's cons? (2 cons)

  • Alloy Navigator Express doesn’t offer any mobile device management feature like other similar tools
  • Alloy Navigator Express doesn’t offer much purchasing and billing features like other similar tools

Who are their main alternatives?

Spiceworks and BMC Track-It! are the competitors of Alloy Navigator. Spiceworks comes with network monitoring, mobile device management, inventory, advanced security and web portal features. However, the software doesn’t support using your own database which can be a problem for some users.

BMC Track-It! is another popular IT help desk solution with change management, help desk, self-service portal, dashboard and analytics, knowledge management and mobile help desk features. However, the software offers premium support at an additional cost.

What is the cost of Alloy Navigator?

The cost of license starts at $19 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Alloy Navigator

What should you ask Alloy Software Inc. during a demo session? (65 questions)

Schedule a demo with Alloy Navigator and access 65 must ask questions for the vendor while watching Alloy Navigator in action.

List of categories

Customer Service
Help Desk
Service requests
Task Management

List of features

Billing and Invoicing
Incident / Request Management
ITIL Compliant
Knowledge Base/FAQ
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.