Alloy Navigator Review - why 4.5 stars?

Shlomi Lavi / updated: May 17, 2022

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What is Alloy Navigator?

Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

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Who is it best for?

Alloy Navigator is specifically designed to help small and midsize companies. Various companies with IT departments or IT organizations of medium and small size can use this software to manage all their IT assets efficiently. Haven for Hope and Southern California College of Optometry are some of the clients of Alloy Navigator.

Main features and functionalities

Alloy Navigator comes with IT asset management, email request management, contract management, self-service portal, business process automation and help desk with escalations and auto-routing features. The IT asset management feature can help users to manage your hardware equipment, computers and software license. Users can maintain purchase orders, maintenance contracts and warranty using the IT asset management tool. The help desk can help users to manage all the requests, incident tickets and work orders in one place.

The contract management feature can help users to keep specifics like service agreements, usage, and maintenance renewals in a single place where you can access them quickly. The software supports integration with 3rd party tools to help users get remote access to other computers and manage computers, other hardware, search the internet or access to an external knowledge base. Customers can get 24x7 access to the knowledge base and help desk support.

What is the actual cost?

The cost of license starts at $19 per technician/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Alloy Navigator. You can also find here pricing information from Alloy Navigator's website.

Pros

• Alloy Navigator Express is specifically designed to help small and medium organizations
• Alloy Navigator Express offers self-service portal for users unlike other similar IT asset management tools
• The customer support of Alloy Navigator Express offers basic and premium support for users
• The IT asset management software supports integration with 3rd party tools unlike other similar software
• The IT asset management solution offers a network inventory to help you manage all your devices connected to the network

Cons

• Alloy Navigator Express doesn’t offer any mobile device management feature like other similar tools
• Alloy Navigator Express doesn’t offer much purchasing and billing features like other similar tools
• The basic support users of Alloy Navigator Express don’t get access to phone support
• The IT asset management software doesn’t offer any chat functionality for users
• The IT asset management solution doesn’t offer any mobile dedicated app for iOS and Android users

How it stacks up?

Access a head to head analysis of Alloy Navigator vs alternative software solutions.

Frequently Asked Questions (FAQs)