Alterra.ai Review - why 3 stars?

Alterra.ai Review
ITQlick Score: 70/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: AI: Customer Support -> Alterra.ai review
Ranking:Ranked 8 out of 10 AI: Customer Support systems
Company: Alterra.ai
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Alterra.ai pricing, Alterra.ai alternatives
Shlomi LaviShlomi Lavi / updated: May 09, 2022

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What is Alterra.ai?

Alterra.ai is a deep learning-based software that improves customer satisfaction by providing quick answers to customer queries. The software searches through the company knowledge base and uses its NLP engine to translate messages to computer language and provide simplified answers to complex questions. Alterra.ai helps agents boost customer retention, increase website visitors, reduce repetitive issues, and drive revenue.

Some of its features include; Omnichannel, website chat, question answering, and paraphrase detection. Alterra.ai was founded by Alterra Inc, a software company based in Palo Alto, California, the United States with an employee size of about 11-50 persons.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Alterra.ai. You can also find here pricing information from Alterra.ai's website.

Pros

  • The software permits the use of natural language to ask questions and use meaning to search words
  • Results are accurate
  • The neural network supports training from humans
  • Alterra.ai can convert website visitors to customers

How it stacks up?

Access a head to head analysis of Alterra.ai vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Alterra.ai
ITQlick rating
3/5
Score
70/100
Pricing
4/10
License pricing
Pricing not available
Functionality
14
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Smith
ITQlick rating
5/5
Score
88/100
Pricing
4/10
License pricing
$210 per month
Functionality
19
Review
Sundown
ITQlick rating
3/5
Score
82/100
Pricing
4/10
License pricing
$50 per month
Functionality
4
Ivy.ai
ITQlick rating
4.3/5
Score
81/100
Pricing
4/10
License pricing
Pricing not available
Functionality
8
Review
Myra
ITQlick rating
3/5
Score
81/100
Pricing
4/10
License pricing
Pricing not available
Functionality
3
Review

Frequently Asked Questions (FAQs)

Is it the best AI: Customer Support system?

Alterra.ai is ranked 8 out of 10 software in their category (AI: Customer Support systems).

How they are rated on ITQlick?

The rating of Alterra.ai is 3 stars out of 5 and the total score is 70 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Alterra.ai makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Alterra.ai on your mobile/smart phone.

What should we ask during a demo session?

Differences between Alterra.ai and alternatives?

The most popular alternatives to Alterra.ai in 2023: Smith, Sundown, Ivy.ai, Myra, Brain. Access the complete competitors analysis here - Alterra.ai VS AI: Customer Support Software alternatives.

Is Alterra.ai right for you or your business?

The software suits users in small, medium, and large businesses across industries like sales, marketing, travel agencies, and telecommunications. Call centers, social media managers, and customer support team would find this software useful.

List of categories

AI: Customer Support
Chat
Customer Service
Customer Success
Sales
Customer Experience Management

List of features

Chat
Customer Database
Customer Service
Customer Service
Customer Relationship Management
Customer Experience Management
Sales Management
Sales orders

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.