Amity Review - why 3.8 stars?

Amity Review
ITQlick Score: 80/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: Customer Experience Management -> Amity review
Ranking:Ranked 8 out of 22 Customer Experience Management systems
Company: Amity
Pricing: starts at $0.06 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Cloud
Links: Amity pricing, Amity alternatives
Shlomi LaviShlomi Lavi / updated: Sep 19, 2022

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What is Amity?

Amity is a customer success software designed to enable businesses to increase customer retention, improve customer conversions, and drive upsells. The software does this by promoting the value of business products and understanding customer motivations. Amity also prompts timely actions to mitigate risks and can be used to build better customer relationships using customer-generated insights.

Some features of the software are; unified data, smart playbooks, business rules, and reporting and analytics. Amity was founded by Lilikoi Data Inc., a software company founded by Paul Philip and Louise Philip in 2012. Lilikoi Data Inc is based in Toronto, Canada, with an employee size of about 11-50 persons.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $0.06 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Amity. You can also find here pricing information from Amity's website.

Pros

  • Amity provides insights into customers actions allowing users to carry out necessary actions
  • The customer service team is excellent
  • The software has accurate reporting features
  • Users can understand customer behaviour and build focus on relevant areas

Cons

  • The layout could be modernized
  • A user once experienced lagging within the software

How it stacks up?

Access a head to head analysis of Amity vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Amity
ITQlick rating
3.8/5
Score
80/100
Pricing
2/10
License pricing
$0.06 per user/month
Functionality
13
Review
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Enterpri...
ITQlick rating
3.2/5
Score
92/100
Pricing
7/10
License pricing
Pricing not available
Functionality
4
Pega CRM
ITQlick rating
3.8/5
Score
87/100
Pricing
4.8/10
License pricing
$90 per user/month
Functionality
4
Gainsight
ITQlick rating
4.3/5
Score
85/100
Pricing
5.4/10
License pricing
$2,500 per company/month
Functionality
12
InMoment...
ITQlick rating
3.1/5
Score
84/100
Pricing
7/10
License pricing
Pricing not available
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Customer Experience Management system?

Amity is ranked 8 out of 22 software in their category (Customer Experience Management systems).

How they are rated on ITQlick?

The rating of Amity is 3.8 stars out of 5 and the total score is 80 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Amity makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Amity can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Amity and alternatives?

The most popular alternatives to Amity in 2023: Enterprise Feedback, Pega CRM, Gainsight, InMoment Employee Engagement, Contentsquare. Access the complete competitors analysis here - Amity VS Customer Experience Management Software alternatives.

Is Amity right for you or your business?

The software is fit for small, medium, and large businesses in the telecommunication, insurance, retailing, and groceries industries.

List of categories

Data Analysis Tools
Dashboards & KPIs
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Customer Relationship Management
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Help Desk
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Mobile CRM
Online CRM
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Real Estate CRM

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.