amoCRM Review - why 4.5 stars?

Shlomi Lavi / updated: Apr 26, 2022

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What is amoCRM?

amoCRM is a web based customer relationship management solution for businesses of all sizes. Its capabilities include sales automation, analytics, productivity management, security, and others. The software was designed and launched by QSOFT LLC headquartered in California, United States.

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Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. Major industries where it can be useful include retail and wholesale, automation and manufacturing, e-commerce, financial services, healthcare and hospitality, and others. Some notable clients of the software include Pinnacle Human Resources, Cold-Stock Outer-Wear, and Podium Distribution etc.

Main features and functionalities

The software features a comprehensive database of clients and leads which serves as a reference point for all active negotiations and potential sales. Specific results can be pulled from the database using various filters. It also stores the entire history of each lead along with the contacts from each company. Sales are boasted through sales pipeline and other analytical tools.

The customizable dashboard of the software details all the upcoming appointments and tasks and facilitates creation of new tasks. Other important services include knowledge management, support for multiple mobile platforms, and integration with web forms and landings etc.

What is the actual cost?

amoCRM offers three license pricing options; Base, Advance, and Enterprise.

• Base starts at $15 per user per month billed annually.
• Advanced starts at $25 per user per month billed annually.
• Enterprise starts at $45 per user month billed annually.

Base comes with features such as Sales pipeline, Add custom pipeline stages, Sync & save all email correspondence, Activity Report, Define user & group permissions, etc. Advance comes with features in Base plus Business Processes & Auto-created tasks, Add required fields, Digital Pipeline (automation), etc. Enterprise comes with features such as Lead scoring, Periodic backup with archive sent via email, Monitoring of activity, etc.

ITQlick pricing score is 2.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for amoCRM. You can also find here pricing information from amoCRM's website.

Pros

• amoCRM offers ease and simplicity of implementation with business processes
• The software provides a huge number of useful functions
• The software easily integrates with the social networks needed

Cons

• It is not possible to use the platform during updates

How it stacks up?

Access a head to head analysis of amoCRM vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is amoCRM right for you or your business?

amoCRM is a messenger-based sales solution that excels in taking client conversations to the next level. The program supports all main messaging platforms and allows customers to construct their chatbots using the code-free chatbot builder, ensuring that their business is available 24/7, in any capacity. The software has customers like Millennium Seating, Sensato Cybersecurity, CRMimplant, Gravity Capital, Texas Sweet Heat, etc.