Answer360 Review - why 2.8 stars?

Answer360 Review
ITQlick Score: 78/100
ITQlick Rating: (2.8/5)
Pricing: 5.4/10 - average cost
Category: VoIP -> Answer360
Ranking:Ranked 59 out of 164 VoIP systems
Company: answer360, LLC
Pricing: starts at $20 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Answer360 pricing, Answer360 alternatives

Shlomi LaviShlomi Lavi / updated: Feb 15, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn more by reading our advertiser disclosure.

What is Answer360 and its features?

Answer360 is a web based business VoIP solution for businesses of all sizes. It offers such capabilities as automatic call distribution, call recording, voice recognition, and others. The software was designed and launched by Answer360 LLC headquartered in Texas, United States.

What is Answer360 rating?

The rating of Answer360 is 2.8 stars out of 5 and the total score is 78 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Answer360?

The software is a most useful solution for small and medium sized businesses of a variety of types. It can be used in such major industries as retail and wholesale, healthcare and hospitality, telecom and IT services, media and entertainment, and others. Some notable clients of the software include Fort Worth Financials, Star Commercial Realty, DFW Construction, and others.

Is it easy to use?

Yes, Answer360 makes it fairly easy to use. This product is user friendly and intuitive.

Is Answer360 cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Answer360 on your mobile/smart phone.

Is Answer360 the best VoIP system?

Answer360 is ranked 59 out of 164 software in their category (VoIP systems).

What are their main features and functionalities?

The software features auto-attendant offering professional greetings with multiple directories in order to quickly locate the required department or person. Different extensions are offered for accounting, sales, operations, and other domains. The software also offers marketing on hold with customized marketing messages during call transfers.

Answer360 allows use of local number to receive faxes and deliver them to the required email address in the form of PDF documents. Other important capabilities include email delivery of messages, calendar-driven menus, web-based administration, call logs, caller ID log, call recording, video and conference calling, and others.

Who are their main alternatives?

Popular alternatives to Answer360: RingCentral Phone, jive communications, Nextiva Business VoIP, ShoreTel, 3CX Phone System, Business Voice, eVoice, Five9 Cloud Contact Center, VoIP Phone Systems, ShoreTel Sky. The full list of competitors can be found here.

What is the cost of Answer360?

The cost of license starts at $20 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.4 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Answer360.

What should you ask answer360, LLC during a demo session? (65 questions)

Schedule a demo with Answer360 and access 65 must ask questions for the vendor while watching Answer360 in action.

List of categories

Business Phone Systems
Cloud PBX
SIP Clients
Telephony
VoIP
Call Center

List of features

Call Center
Telephony
VoIP

Answer360 Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Answer360
ITQlick rating
2.8/5
Score
78/100
Pricing
5.4/10
License pricing
$20 per user/month
Functionality
9
Compare
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Author

Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.