AnswerDash Review

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Last updated: Nov 04, 2019

AnswerDash Review

ITQlick rating
(4.7/5)

Starting from $10 per license

AnswerDash is a tool offering users configurable “help” tab or button that floats in the web pages. Visitors needing support can simply click this tab and they will be presented lists of questions that they sel...

  • Categories :

    • Help Desk
    • Self-Service Portal
    • Knowledge Management
    • Customer Experience Management

Shlomi Lavi / updated: Nov 04, 2019

What is AnswerDash?

AnswerDash is a tool offering users configurable “help” tab or button that floats in the web pages. Visitors needing support can simply click this tab and they will be presented lists of questions that they select and get the possible answer(s). This tool will give the users the answers they need instantly - minus the need to formulate a question.

Average Rating -

The rating of AnswerDash is 4.7 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

AnswerDash is a great tool for use insmall businesses (1-20 employees) and medium-sized companies (10-500 employees)in the Information and Technology (IT), Systems Management and other Information Provider industry, mainly those businesses engaging in the field of IT andhelp desk.

Features

AnswerDash belongs to the Software-as-a-service or Saas (SaaS) category that makes use of machine learning algorithm in order to make databases of support answersthat are context-sensitive for the users visiting webpages (including the mobile format). The features of this tool can minimize the need for human customer support and servicing. Features in this tool include object search, search within tabs, rich media answers, ask a new question module, answer base, feedback and integration of ticketing and live chat.

Competitors & Alternatives

Some of the alternatives for AnswerDash include LiveAgent, TeamSupport and Zendesk.

AnswerDash Pricing Information

The cost of license starting from $10 per license. The experts at ITQlick has reviewed AnswerDash pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching AnswerDash in action

AnswerDash Categories

Help Desk
Self-Service Portal
Knowledge Management
Customer Experience Management

Specifications

Company:
Address: ANSWERDASH, 1501 4TH AVENUE, SEATTLE, WA, 98101, UNITED STATES
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile
Operating Systems: Mac OS, Windows, Linux

AnswerDash Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
AnswerDash
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
84/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$10 per license
Hosting
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4
Fit small business
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2/10
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2/10
License pricing license pricing (if provided by the software vendor)
$29 per user/month
Hosting
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Functionality score
48
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