Epicor Retail Review - why 3.3 stars?

Epicor Retail Management Suite Review
ITQlick Score: 75/100
ITQlick Rating:
Pricing: 9.2/10 - high cost
Category: Retail & POS -> Epicor Retail review
Ranking:Ranked 248 out of 431 Retail & POS systems
Company: Epicor Software Corporation
Pricing: starts at $349 per month
Typical customers: Medium and large size businesses
Platforms: Desktop, Cloud
Links: Epicor Retail pricing, Epicor Retail alternatives
Shlomi LaviShlomi Lavi / updated: Mar 23, 2022

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What is Epicor Retail?

Epicor Retail Suite is a web-based point of sale system that helps merchandise retailers to get a clear view across the entire supply chain and deliver a splendid experience to their customers and store employees. It’s specially designed to meet all the needs of developing merchandise and service expectations of today and the business requirements seen in retail environments.

Epicor, a company founded back in 1972, is popular for designing industry-specific business software. The Texas based company has now more than 20,000 customers all over the world and their software are available in more than 30 languages for retail, distribution and manufacturing industries.

Who is it best for?

Epicor Retail Suite is specially designed for large and enterprise sized companies. The retail solution can be used to manage a global enterprise with multi-channel effectively and more productively. More than 500 general retailers all over the world are currently using their service including Ann Taylor and American Eagle Outfitters.

Main features and functionalities

Epicor Retail Suite offers a complete set of solution for retailers including customer relationship management, merchandise and assortment planning, cross-channel order management, inventory management, warehouse management, business intelligence, financial management and audit and operations management.

The Retail Suite is designed for retail, apparel and fashion, footwear/shoes, general merchandise, retail and sporting goods industry. The software is built on standards-based architecture and also offers full flexibility.

The software is available on-premise and can be hosted on client server too. Other notable features of this software include real-time central features, return/exchange management and mobile functionality. The management features offer: customer orders, inventory classification, inventory forecasting and inventory matrix and inventory reorder alerts. The customer management features offer customer information database, display upselling targets and loyalty rewards program while the employee management features are: commission’s management, employee performance tracker and managing employee info.

What is the actual cost?

The cost of license starts at $349 per month. ITQlick pricing score is 9.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Epicor Retail. You can also find here pricing information from Epicor Retail's website.

Pros

  • Epicor Retail Suite offers both on-premise and client server based deployment model and is completely web-based
  • Epicor Retail Suite is designed for large and enterprise companies and is great for apparel/fashion, footwear, retail and general merchandise industries
  • The technical support of Epicor Retail Suite offers live chat, on-site help and phone support
  • The tool is completely web-based and doesn’t require any installation or download
  • A mobile dedicated app is available for iPad, iPod and Windows mobile-based devices
  • It is easy to submit queries
  • The customer service is excellent
  • The software is up to date with legislation

Cons

  • Epicor Retail Suite doesn’t offer any help desk system as a part of their technical support
  • The retail accounting system of Epicor Retail Suite doesn’t offer reports, statements and sales audit feature
  • The customer management system of this software doesn’t offer label printing, payment history and purchase history
  • The inventory management system of this software doesn’t offer automated ordering, barcode generation and purchase orders
  • Billing portions are difficult to use

How it stacks up?

Access a head to head analysis of Epicor Retail vs alternative software solutions.
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Rezku
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4.7/5
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Revel PO...
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3.8/5
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95/100
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3.2/10
License pricing
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60

Frequently Asked Questions (FAQs)

Is it the best Retail & POS system?

Epicor Retail is ranked 248 out of 431 software in their category (Retail & POS systems).

How they are rated on ITQlick?

The rating of Epicor Retail is 3.3 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Epicor Retail makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

No, currently Epicor Retail can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Epicor Retail and alternatives?

The most popular alternatives to Epicor Retail in 2023: ShopKeep by Lightspeed, NetSuite for Retail, Rezku, Revel POS, Epos Now. Access the complete competitors analysis here - Epicor Retail VS Retail & POS Software alternatives.

List of categories

Retail
Retail & POS
Point of sale
Rental
Retail Customer Management
Retail Warehouse Management
Restaurant POS
Retail Merchandise Planning
CRM
Bookstore POS
Cell Phone Store POS
Clothing Store Inventory POS

List of features

Accounting Management
Customer Management
Discounts
eCommerce
Employee Management
Gift Cards
Inventory Management
Mobile POS Capability
Refunds
Returns
Email Marketing
Order Fulfillment

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.