Aspect Review - why 3.6 stars?
Compare Pricing
| ITQlick Score: | 78/100 |
|---|---|
| ITQlick Rating: |
|
| Pricing: | 5.6/10 - average cost |
| Category: | Call Center -> Aspect review |
| Ranking: | Ranked 71 out of 240 Call Center systems |
| Company: | Vortalsoft |
| Pricing: | starts at $2,000 per license |
| Typical customers: | Medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Aspect pricing, Aspect alternatives |
Shlomi Lavi / updated: Feb 19, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Aspect?
Aspect is a cloud-based and on-premise workforce optimization, call center, self-service and customer engagement platform for medium-sized and large enterprises. The call center helps the user build a better relationship with their customers’ one interaction at a time.The customer engagement platform helps the user cover the entire customer service base. The workforce management allows the user to predict the staffing requirement throughout the customer-facing outbound, inbound and back office resources in call centers.
The solution enables the user schedule voice, multi-session chat, social media, and email among other interaction channels. It generates automatic historical trends updates as well as the calculation of the shrinkage. Aspect comprises of the employee self-service portal that the user can access via the mobile app in devices such as Android and iOS.
Employees can enter trade shifts, scheduling preferences, request time off and view their schedule. The reporting and analytics help the user understand the journey of the customer from the self-service.
Who is it best for?
The typical customers include the following business size: Medium and large size businesses.What is the actual cost?
The cost of license starts at $2,000 per license. ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Aspect.How it stacks up?
Access a head to head analysis of Aspect vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is Aspect right for you or your business?
Aspect software is suitable for medium-sized and large enterprises. It caters to multiple industries including financial services, healthcare providers, healthcare payers, retail, utilities, telecommunications, transportation, travel and hospitality, education and government.List of categories
Auto Dialer / Predictive Dialer
Call Recording
IVR
Call Center
Workforce Management
Voice Recognition
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.