Alvaria Review - why 4.5 stars?

Aspect Via Customer Engagement Center Software Review
ITQlick Score: 83/100
ITQlick Rating:
Pricing: 8/10 - high cost
Category: Call Center -> Alvaria review
Ranking:Ranked 28 out of 240 Call Center systems
Company: Aspect Software, Inc
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Alvaria pricing, Alvaria alternatives
Shlomi LaviShlomi Lavi / updated: Dec 19, 2022

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What is Alvaria?

Alvaria is a call center software that allows businesses to connect their customers with agents, which improves customer experience. It helps users automate live communication, inbound and outbound interactions through voice calls, chat, SMS, and emails. The software also helps to increase workforce productivity and promote employee engagement techniques. Alvaria supports external integrations with CRM systems and dashboard widgets, which allow employees to gain access to customer data and other important information.

Some of the main features of Alvaria include; contact management, workforce management, performance management and workforce & interaction analysis. Alvaria Software, Inc. founded in 1973 powers this software, and they are headquartered in Westford, Massachusetts, United States. Alvaria Software now has a workforce of about 1,001-5,000 employees, and it has won a lot of awards, including Frost & Sullivan Best Practices Awards, 2018 and the 2018 CUSTOMER product of the year award.

Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Alvaria. You can also find here pricing information from Alvaria's website.

Pros

  • Alvaria offers smooth communication between clients and support agents
  • It enables users to track and monitor agents performances
  • The software allows access to chat, voice, and SMS interaction routing
  • Service level tracking metrics, percentages, and graphs can be customized with this software

Cons

  • Its reporting feature needs improvement
  • A user once reported his experience with slow responsiveness using the software

How it stacks up?

Access a head to head analysis of Alvaria vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Alvaria
ITQlick rating
4.5/5
Score
83/100
Pricing
8/10
License pricing
Pricing not available
Functionality
15
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

Alvaria is ranked 28 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of Alvaria is 4.5 stars out of 5 and the total score is 83 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Alvaria makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Alvaria on your mobile/smart phone.

What should we ask during a demo session?

Differences between Alvaria and alternatives?

The most popular alternatives to Alvaria in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - Alvaria VS Call Center Software alternatives.

Is Alvaria right for you or your business?

The software fits into medium and large-sized businesses in various industries like banking & finance, insurance, retail, and telecommunication. Some of the users of this software are; Citizens Financial Group Inc, CVS Pharmacy, RCN, and The General.

List of categories

Data Analysis Tools
Communications
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Video Conferencing
Call Center
Feedback Management
Call Tracking
Gamification

List of features

Chat
Data Analysis Tools
BI & Analytics
Call Center
Communications

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.