Alvaria Review - why 4.5 stars?
Compare PricingITQlick Score: | 83/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Call Center -> Alvaria review |
Ranking: | Ranked 28 out of 240 Call Center systems |
Company: | Aspect Software, Inc |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Alvaria pricing, Alvaria alternatives |
Shlomi Lavi / updated: Dec 19, 2022
Some of the main features of Alvaria include; contact management, workforce management, performance management and workforce & interaction analysis. Alvaria Software, Inc. founded in 1973 powers this software, and they are headquartered in Westford, Massachusetts, United States. Alvaria Software now has a workforce of about 1,001-5,000 employees, and it has won a lot of awards, including Frost & Sullivan Best Practices Awards, 2018 and the 2018 CUSTOMER product of the year award.
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Table of Contents
What is Alvaria?
Alvaria is a call center software that allows businesses to connect their customers with agents, which improves customer experience. It helps users automate live communication, inbound and outbound interactions through voice calls, chat, SMS, and emails. The software also helps to increase workforce productivity and promote employee engagement techniques. Alvaria supports external integrations with CRM systems and dashboard widgets, which allow employees to gain access to customer data and other important information.Some of the main features of Alvaria include; contact management, workforce management, performance management and workforce & interaction analysis. Alvaria Software, Inc. founded in 1973 powers this software, and they are headquartered in Westford, Massachusetts, United States. Alvaria Software now has a workforce of about 1,001-5,000 employees, and it has won a lot of awards, including Frost & Sullivan Best Practices Awards, 2018 and the 2018 CUSTOMER product of the year award.
Who is it best for?
The typical customers include the following business size: Medium and large size businesses.What is the actual cost?
ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Alvaria. You can also find here pricing information from Alvaria's website.Pros
- Alvaria offers smooth communication between clients and support agents
- It enables users to track and monitor agents performances
- The software allows access to chat, voice, and SMS interaction routing
- Service level tracking metrics, percentages, and graphs can be customized with this software
Cons
- Its reporting feature needs improvement
- A user once reported his experience with slow responsiveness using the software
How it stacks up?
Access a head to head analysis of Alvaria vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
Is Alvaria right for you or your business?
The software fits into medium and large-sized businesses in various industries like banking & finance, insurance, retail, and telecommunication. Some of the users of this software are; Citizens Financial Group Inc, CVS Pharmacy, RCN, and The General.List of categories
Data Analysis Tools
Communications
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Video Conferencing
Call Center
Feedback Management
Call Tracking
Gamification
List of features
Chat
Data Analysis Tools
BI & Analytics
Call Center
Communications
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.