Aspect Zipwire Review - why 3.9 stars?
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| ITQlick Score: | 83/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2.6/10 - low cost |
| Category: | Call Center -> Aspect Zipwire review |
| Ranking: | Ranked 28 out of 240 Call Center systems |
| Company: | Aspect Software, Inc |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop |
| Links: | Aspect Zipwire pricing, Aspect Zipwire alternatives |
Shlomi Lavi / updated: Jun 24, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is Aspect Zipwire?
Zipwire is a customer relationship management solution for businesses of all sizes. It offers inbound and out-bound support capabilities along with real time analytics and integration capabilities. The software was designed and launched by Aspect Software headquartered in Massachusetts, United States.Who is it best for?
The software is a viable product for small and medium businesses as well as large enterprises. Major industries where it can be used include retail and wholesale, business process outsourcing, automation and manufacturing, marketing and advertisement, call centers, financial services, and others.Main features and functionalities
The software offers configuration of multiple voice and chat flows through simple scenario building. It facilitates seamless multi-channel communication and configuration of interactive voice response. It features real time customizable dashboard for offering detailed analytics related to campaigns, agents, and metrics. For better team collaboration, agents are given the facility to call and chat with other team members.Zipwire tracks the availability and current status of the agents through real time metrics. This also provides insights about the customers they are interacting with and the nature of the campaign. The software also offers management of multiple concurrent campaigns using lead processing. Other important capabilities include manual and automatic dialing, automated IVR, multi-session chat, customizable reporting, and Salesforce integration.
What is the actual cost?
ITQlick pricing score is 2.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Aspect Zipwire. You can also find here pricing information from Aspect Zipwire's website.How it stacks up?
Access a head to head analysis of Aspect Zipwire vs alternative software solutions. ITQlick rating
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Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.