Assembled Review - why 4.7 stars?

Shlomi Lavi

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What is Assembled?

Assembled Workforce Management is a powerful software solution that helps businesses manage their workforce more efficiently. It is a cloud-based platform that offers a suite of tools to streamline workforce scheduling, improve productivity, and optimize labor costs.

Assembled Workforce Management is designed for businesses of all sizes, from small startups to large enterprises, looking to streamline their workforce management workflow. It is particularly useful for companies with hourly employees, where scheduling and labor costs can be a significant challenge. Assembled makes it easy to manage employee schedules, track attendance, and optimize labor costs.

One of the key features of Assembled Workforce Management is its automated scheduling tool. This feature uses data analytics to create optimal employee schedules, taking into account factors such as employee availability, skills, and labor costs. The tool also allows managers to easily approve shift swaps, time-off requests, and other scheduling changes.

Another powerful feature of Assembled Workforce Management is its real-time labor cost tracking tool. This feature allows managers to track labor costs in real-time, ensuring that labor costs stay within budget. The tool also provides insights into labor costs across different departments and teams, allowing managers to identify areas where labor costs can be optimized.

Assembled Workforce Management also offers an employee self-service portal, where employees can view their schedules, request time off, and swap shifts with other employees. This feature streamlines communication between employees and managers, making it easier for employees to manage their schedules and for managers to keep track of employee availability.

Assembled Workforce Management was established in 2018 and is headquartered in San Francisco, California. Since its founding, the company has grown rapidly, attracting top talent from around the world. Today, Assembled Workforce Management has a team of over 50 employees, dedicated to helping businesses manage their workforce more efficiently.

Overall, Assembled Workforce Management is a game-changer for businesses looking to optimize their workforce management. Its automated scheduling tool, real-time labor cost tracking, and employee self-service portal make it an ideal solution for any business looking to streamline its workforce management workflow and optimize labor costs. If you're looking to take your workforce management to the next level, Assembled Workforce Management is the platform for you.

Who is it best for?

Assembled is a workforce management software company that offers solutions for customer support teams. Their software is designed to help teams optimize staffing, manage schedules, and track performance metrics.

Typical customers of Assembled include companies that have customer support teams, such as e-commerce, software, and telecommunications companies.

Here are 5 examples of companies that use Assembled:

1. Casper: A sleep products company that uses Assembled to manage its customer support team.

2. Brex: A fintech company that uses Assembled to schedule its customer support team.

3. Coinbase: A cryptocurrency exchange that uses Assembled to optimize its customer support team's workload.

4. Glossier: A beauty products company that uses Assembled to manage its customer support team.

5. Curology: A skincare products company that uses Assembled to track its customer support team's performance metrics.

   Main features and functionalities

   Assembled can help your business in several ways. Here are a few examples:

   1. Efficient staffing: Assembled provides real-time insights into your customer support team's workload, so you can allocate staff more efficiently. This can help reduce overstaffing or understaffing, which can save your business money and improve customer satisfaction.

   2. Better scheduling: Assembled's software helps you create optimized schedules that take into account factors like employee preferences and workload. This can help improve employee morale and reduce turnover.

   3. Performance tracking: Assembled's performance metrics help you track employee performance and identify areas for improvement. This can help you provide targeted training to employees and improve customer satisfaction.

   4. Improved customer experience: With Assembled, you can provide faster and more efficient customer support. This can lead to higher customer satisfaction ratings and increased customer loyalty.

   5. Cost savings: By optimizing staffing levels and improving employee productivity, Assembled can help you save money on labor costs. Additionally, improved customer satisfaction can lead to reduced customer churn and increased revenue.

   Overall, Assembled can help your business improve its customer support operations, increase efficiency, and save money.

   What is the actual cost?

   The cost of license starts at $15 per user/month. ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Assembled. You can also find here pricing information from Assembled's website.

   Pros

   • Intuitive Interface: Assembled has an easy-to-use and intuitive interface that makes it easy to navigate and understand. This can help improve user adoption and reduce the learning curve compared to some of its competitors.
   • Robust Analytics: Assembled offers robust analytics and reporting capabilities that can help customer support teams gain deeper insights into their performance and make data-driven decisions. Some of its competitors may offer similar analytics, but Assembled focus on data visualization and ease of use sets it apart.
   • Flexibility and Customization: Assembled is highly flexible and customizable, allowing businesses to tailor the platform to their specific needs and workflows. This level of flexibility and customization is not always available with some of its competitors, which may offer a more rigid solution.

   Cons

   • Limited Integrations: Assembled integration options are currently limited compared to some of its competitors, which may make it more difficult to connect to other tools and systems in your tech stack.
   • Lack of Voice Support: Assembled currently does not offer support for voice interactions, which may be a disadvantage for businesses with call centers or those that rely heavily on phone support. Some of its competitors, such as Calabrio and NICE inContact, specialize in voice interactions and may be a better fit for these types of businesses.

   How it stacks up?

   Access a head to head analysis of Assembled vs alternative software solutions.
   ITQlick rating

   Score

   Pricing

   License pricing

   Functionality

   Review

   Compare

   Assembled

   ITQlick rating

   4.7/5

   Score

   82/100

   Pricing

   4/10

   License pricing

   $15 per user/month

   Functionality

   18

   Review

   Assembled review

   Compare

   Compare

   Bizimply

   ITQlick rating

   4.8/5

   Score

   83/100

   Pricing

   2.8/10

   License pricing

   $2 per user/month

   Functionality

   7

   Review

   Bizimply review

   Compare

   Bizimply Vs Assembled

   Price

   TeamWork

   ITQlick rating

   4.4/5

   Score

   82/100

   Pricing

   4/10

   License pricing

   Pricing not available

   Functionality

   11

   Review

   TeamWork review

   Compare

   TeamWork Vs Assembled

   Compare

   Unum

   ITQlick rating

   4/5

   Score

   82/100

   Pricing

   4/10

   License pricing

   Pricing not available

   Functionality

   11

   Review

   Unum review

   Compare

   Unum Vs Assembled

   Compare

   Biometric

   ITQlick rating

   4.5/5

   Score

   82/100

   Pricing

   4/10

   License pricing

   Pricing not available

   Functionality

   6

   Review

   Biometric review

   Compare

   Biometric Vs Assembled

   Compare

   Frequently Asked Questions (FAQs)

   Is it the best Workforce Management system?

   Assembled is ranked 34 out of 141 software in their category (Workforce Management systems).

   How they are rated on ITQlick?

   The rating of Assembled is 4.7 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

   Is it an easy to use Software?

   Yes, Assembled makes it fairly easy to use. This product is user friendly and intuitive.

   Is it cloud-based?

   Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

   Can it be used on mobile?

   Yes, you can access Assembled on your mobile/smart phone.

   What should we ask during a demo session?

   65 questions to ask during a demo session with Assembled.

   Differences between Assembled and alternatives?

   The most popular alternatives to Assembled in 2023: Bizimply, Mind Workplace, TeamSense, Humanforce, Paypro Workforce Management. Access the complete competitors analysis here - Assembled VS Workforce Management Software alternatives.

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