Assyst Review - why 4 stars?

Assyst Review
ITQlick Score: 75/100
ITQlick Rating:
Pricing: 7.2/10 - high cost
Category: Help Desk -> Assyst review
Ranking:Ranked 88 out of 210 Help Desk systems
Company: Axios Systems
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Assyst pricing, Assyst alternatives
Shlomi LaviShlomi Lavi / updated: Mar 24, 2022

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What is Assyst?

Assyst is a cloud-based as well as on-premise help-desk software solution that aims at IT management. The solution offers functionalities such as service management, asset management, collaboration platform, and service catalog. The IT governance features within Assyst enables users to manage IT service portfolio, implement ITIL and COBIT practices and prepare performance reports as well.

Teams can also collaborate on a project and share ideas via chat, mobile, and many more web options. Assyst is a software product that was designed and launched by Axios Systems, a company that is based in the United Kingdom. The company was founded in 1988, and since then, it has served a large number of customers in over 80 countries globally.

Who is it best for?

Customers of the software include businesses of all sizes and types. Most commonly, the software has found deployment in such domains as manufacturing, financial services, retail and sale, food and beverages, communication and media, transport, education, energy and utilities, information technology, and others. Some notable customers of the software include Allied Bakeries, Dundee City Council, and Leaf International etc.

Main features and functionalities

The main focus of the software is better and cheaper delivery of IT services while also offers faster speeds. The software offers comprehensive ITIL support and a service catalog with end- to-end request fulfillment management. It also features knowledge management along with a self service portal.

Assyst features tools based customization and integration with third party applications. It also offers the capabilities of incident and problem management, request management, customized reporting, self level agreements, contract and change management, and asset management. Clients also have the facilities of business rules modeling and Configuration Management Database (CMD).

What is the actual cost?

ITQlick pricing score is 7.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Assyst. You can also find here pricing information from Assyst's website.

How it stacks up?

Access a head to head analysis of Assyst vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Assyst
ITQlick rating
4/5
Score
75/100
Pricing
7.2/10
License pricing
Pricing not available
Functionality
18
Review
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Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Assyst is ranked 88 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Assyst is 4 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Assyst makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Assyst can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Assyst and alternatives?

The most popular alternatives to Assyst in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Assyst VS Help Desk Software alternatives.

Is Assyst right for you or your business?

Assyst is designed to serve midsize businesses and large enterprises. Assyst caters to CIO, asset manager, and HR managers and across multiple industries such as education, manufacturing, and health care. Some of the customers include FedEx, British Airways, Sobeys and MOHAWK, and more.

List of categories

Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Healthcare CRM
Help Desk
Insurance CRM
Online CRM
Pharmaceutical CRM
Real Estate CRM
Small Business CRM
IT Management

List of features

Asset Management
Change Management
ITIL Compliant
Reporting
Service Level Agreements

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.