Assyst Review

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Last updated: Sep 17, 2019

Assyst Review

ITQlick rating
(4/5)

Small business, Medium business, Large business

Assyst is a cloud-based as well as on-premise help-desk software solution that aims at IT management. The solution offers functionalities such as service management, asset management, collaboration platform, an...

  • Categories (4/13):

    • Banking CRM
    • Casino CRM
    • Complaint Management
    • Customer Engagement

Shlomi Lavi / updated: Sep 17, 2019

What is Assyst?

Assyst is a cloud-based as well as on-premise help-desk software solution that aims at IT management. The solution offers functionalities such as service management, asset management, collaboration platform, and service catalog. The IT governance features within Assyst enables users to manage IT service portfolio, implement ITIL and COBIT practices and prepare performance reports as well.

Teams can also collaborate on a project and share ideas via chat, mobile, and many more web options. Assyst is a software product that was designed and launched by Axios Systems, a company that is based in the United Kingdom. The company was founded in 1988, and since then, it has served a large number of customers in over 80 countries globally.

Average Rating -

The rating of Assyst is 4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software include businesses of all sizes and types. Most commonly, the software has found deployment in such domains as manufacturing, financial services, retail and sale, food and beverages, communication and media, transport, education, energy and utilities, information technology, and others. Some notable customers of the software include Allied Bakeries, Dundee City Council, and Leaf International etc.

Features

The main focus of the software is better and cheaper delivery of IT services while also offers faster speeds. The software offers comprehensive ITIL support and a service catalog with end- to-end request fulfillment management. It also features knowledge management along with a self service portal.

Assyst features tools based customization and integration with third party applications. It also offers the capabilities of incident and problem management, request management, customized reporting, self level agreements, contract and change management, and asset management. Clients also have the facilities of business rules modeling and Configuration Management Database (CMD).

Competitors & Alternatives

The two main competitors of Assyst include ServiceNow Asset Management and softeligent. ServiceNow Asset Management is a cloud-based help desk and management tool, unlike Assyst that can be deployed either on cloud or on-premise. While ServiceNow Asset Management is specifically designed to track the company IT asset lifecycle and workflows, Assyst is crafted to focus mainly on the customer service aspect.

ServiceNow Asset Management is ideal for businesses of any size, whereas Assyst is designed to fit the midsize businesses as well as enterprises. Unlike Assyst which is cloud-based as well as on-premise, Softeligent is a cloud-based tool.

Softeligent is a tool that focuses on the internal management of the entire spectrum of the IT service catalog. Softeligent is ideal for businesses of any size, whereas Assyst is designed to fit the midsize businesses as well as enterprises. Some unique features of Softeligent include audit management, requisition management, and configuration management.

Assyst Pricing Information

The experts at ITQlick has reviewed Assyst pricing and gave the software a total cost of ownership (TCO) rating of 7.2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Assyst in action

Is it the right software for you?

Assyst is designed to serve midsize businesses and large enterprises. Assyst caters to CIO, asset manager, and HR managers and across multiple industries such as education, manufacturing, and health care. Some of the customers include FedEx, British Airways, Sobeys and MOHAWK, and more.

Assyst Categories

Banking CRM
Casino CRM
Complaint Management
Customer Engagement
Healthcare CRM
Help Desk
Insurance CRM
Online CRM
Pharmaceutical CRM
Real Estate CRM
Small Business CRM
IT Management

Specifications

Company:
Address: Herndon, Virginia
Website:https://www.assyst.net/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop
Operating Systems: Mac OS, Windows, Linux

Assyst Features

Asset Management
Change Management
ITIL Compliant
Reporting
Service Level Agreements

Assyst Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Assyst
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
75/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7.2/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
On premise and Cloud
Functionality score
18
Fit small business
Fit medium business
Fit large business
Software review
Freshdesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 Per month/user
Hosting
On premise and Cloud
Functionality score
39
Fit small business
Fit medium business
Fit large business
Software review
SolarWinds
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$800 Per year/user
Hosting
Cloud
Functionality score
38
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
92/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4/10
License pricing license pricing (if provided by the software vendor)
$12 Per month/user
Hosting
On premise and Cloud
Functionality score
3
Fit small business
Fit medium business
Fit large business
Software review
Zendesk
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$29 Per month/user
Hosting
On premise and Cloud
Functionality score
48
Fit small business
Fit medium business
Fit large business
Software review