Astea Alliance Review - why 3.8 stars?

Shlomi Lavi / updated: Feb 19, 2022

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What is Astea Alliance?

Astea Alliance is a field service management solution for businesses of all sizes. It offers such services as contact center management, logistics management, sales and marketing management, and others. The software was designed and launched by Astea International Inc headquartered in Pennsylvania, United States.

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Who is it best for?

Customers of the software include businesses of all sizes and types. Major industries where it has so far found deployment include banking and finance, gaming and leisure, information technology, manufacturing and automation, healthcare and hospitality, retail and wholesale, and others. Some notable clients of the software include API Group, Brains II, and Complete Building Services etc.

Main features and functionalities

The software offers comprehensive contact center management capabilities with the ability of handling multi-channel inbound and outbound calls. It streamlines the workflow and connects the field to the front office, thus providing easy access to critical information for the technicians. It also offers contract and warranty management for field and office personnel.

Astea Alliance offers real time access to businesses information and eliminates the paperwork and manual processing. It also comes with a scheduling optimization solution for greater accounting accuracy. Other important capabilities include logistics management, third party vendor management, customer self-service, knowledge management, customer management, and others.

What is the actual cost?

ITQlick pricing score is 10 out of 10 (10 is most expensive). Access ITQlick pricing guide for Astea Alliance.

How it stacks up?

Access a head to head analysis of Astea Alliance vs alternative software solutions.

Frequently Asked Questions (FAQs)