Athena collecter Review - why 3.1 stars?

Athena collecter Review
ITQlick Score: 87/100
ITQlick Rating:
Pricing: 5/10 - average cost
Category: Medical Billing -> Athena collecter review
Ranking:Ranked 10 out of 98 Medical Billing systems
Company: Athenahealth
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop
Links: Athena collecter pricing, Athena collecter alternatives
Shlomi LaviShlomi Lavi / updated: Jul 06, 2022

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What is Athena collecter?

AthenaCollector is a cloud-based medical billing solution that helps clients and patients secure full payment faster and reduce administrative drag. The software has an automatically updated rules engine. With the said feature, it, therefore, becomes easy and efficient to catch claims errors before they are made.

Some additional key features include appointment scheduling, performance reporting, patient check-in. All these work together to achieve the ultimate goal. AthenaCollector is a product of AthenaHealth, a company that was founded in 1997 in the United States. AthenaHealth was ranked to be a top-place to work in 2016 for companies with 1,000 or more employees in Boston.

Who is it best for?

Athena Collector is a suitable solution for small and medium medical practices. It can also be used for multi-location hospitals and clinics. In addition to that, the software has been deployed in education institutes for medicine.

If you are managing a medical practice or a hospital and would like to use software that can regulate your practice management, EHR and accounting issues in a single integrated solution, Athena Collector can be a very reasonable solution for you.

The software has successfully been used by hundreds of medical practitioners and clinics throughout North America. Some noteworthy clients include Mt. Auburn OB-GYN, OrthoAtlanta, Pediatric Partners, North Texas Heart Center, and ESD Pediatric Group etc.

Main features and functionalities

The main aim of the software is to supervise all the important aspects of your medical practice and make possible to attain the full potential. Important EHR/EMR features of the software include electronic billing, tracking, and workflow management. The electronic billing feature contains over 40 million payer rules for swift billing management.

Practice management module of the software features audit trail, billing, document management, electronic claims, insurance payments, and reports. The software provides you with new and latest insurance payer rules and quickly processes the submitted claims so that you can focus on the operational instead of the accounting aspects of your practice.

Athena Collector offers a separate training module with such services as administrator training, group training, and training courses. Security features include data backup and person authentication.

What is the actual cost?

ITQlick pricing score is 5 out of 10 (10 is most expensive). Access ITQlick pricing guide for Athena collecter. You can also find here pricing information from Athena collecter's website.


  • athenaCollector has an automated program that calls the patients if they do not pay
  • The software provides training and preparation for the transition; their post-go-live support is great
  • The program provides excellent customer service by resolving concerns and providing clear explanations
  • The patient accounts are simple to manage, and the dashboard of holds is straightforward to observe
  • The software is ONC-ATCB certified in addition to certification from the US Department of Health and Human Services.


  • Users say that they must continuously modify the settings after creating the reports to get what they want
  • The interface is not very user-friendly.
  • While patient portal is available on the software, it does not provide physician portal.
  • Practice management module of Athena Collector does not include appointment scheduling, electronic patient statements, and remote access.
  • The software does not provide security features of encrypted data transfer, recovery protection, and secure remote access etc.

How it stacks up?

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Frequently Asked Questions (FAQs)

Is it the best Medical Billing system?

Athena collecter is ranked 10 out of 98 software in their category (Medical Billing systems).

How they are rated on ITQlick?

The rating of Athena collecter is 3.1 stars out of 5 and the total score is 87 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Athena collecter makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

No, currently Athena collecter can't be accessed on mobile, you would need to access it from your computer.

What should we ask during a demo session?

Differences between Athena collecter and alternatives?

The most popular alternatives to Athena collecter in 2022: AdvancedMD, Therabill, RXNT hospice, DrsMagic, HARP. Access the complete competitors analysis here - Athena collecter VS Medical Billing Software alternatives.

Is Athena collecter right for you or your business?

athenaCollector by athenahealth is a good fit for medical organizations seeking cloud-based services for electronic health records (EHR), revenue cycle management & medical billing, patient engagement, etc.

List of categories

Medical Billing
Medical Practice

List of features

24/7 Telephone Support
Daily Schedule/To-Do
Mobile Access
Online Customer Support
Telephone Customer Support

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.