Athenahealth Review - why 4.3 stars?

Athenahealth Review
ITQlick Score: 96/100
ITQlick Rating: (4.3/5)
Pricing: 4/10 - average cost
Category: Medical -> Athenahealth
Ranking:Ranked 6 out of 639 Medical systems
Company: Athenahealth
Pricing: starts at $140 per provider/month + 4% to 7%
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Athenahealth pricing, Athenahealth alternatives
Shlomi LaviShlomi Lavi / updated: Oct 14, 2021

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. Learn more by reading our advertiser disclosure.

What is Athenahealth?

AthenaHealth is an electronic health record system designed for clinics. This software is designed to be a one-stop software for most clinic operational needs, and below are some of its features:
  • Telehealth: Through this feature, AthenaHealth helps clinics deliver essential care to their patients conveniently.
  • Electronic Health Records: This feature ensures that clinics stay organized with patient data and use it at the time of care.
  • Medical Billing: The AthenaHealth medical billing feature helps clinics to automate claims and other billing processes.
  • Patient Engagement: The AthenaHealth patient engagement feature helps clinics manage and stay updated with their patient visits.
AthenaHealth is a cloud-based electronic health record and billing system for clinics of various sizes. The software company was founded in 2019, and it is a merger of two companies—AthenaHealth, Inc. and Virence Health. AthenaHealth has various office locations from various cities in the United States like Atlanta, Austin to cities in India.

What is Athenahealth rating? ()

The rating of Athenahealth is 4.3 stars out of 5 and the total score is 96 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Athenahealth's typical customers?

Athenahealth is a medical EMR solution that can enhance the clinical control of medical practices while increasing efficiency of the company. The software comes with electronic health records, practice management, patient communication and order transmission solution. Athenahealth is based in Waterton, Mass and has been providing medical solutions since 1997.

Is Athenahealth the best Medical?

Athenahealth is ranked 6 out of 639 software in their category (Medical systems).

What are their main features and functionalities?

Athenahealth is a medical EMR solution that can enhance the clinical control of medical practices while increasing efficiency of the company. The software comes with electronic health records, practice management, patient communication and order transmission solution. Athenahealth is based in Waterton, Mass and has been providing medical solutions since 1997.

What are Athenahealth's pros? (6 Pros)

  • AthenaHealth software has a well-organized system (EHR)
  • The medical system has a mobile version
  • Transitioning from a previous EHR/EMR to AthenaHealth is easy
  • AthenaHealth is very easy to use
  • The customer service is great
  • It has a robust reporting module

What are Athenahealth's cons? (2 cons)

  • The software needs to be improved in the way it handles user roles
  • It does not offer a free trial and a free version

Who are their main alternatives?

In terms of competition, AthenaHealth goes head-to-head with some of the most recommended medical systems in the medical software industry. Some of its closest alternatives are Kareo, Cerner, NextGen, and eClinicalWorks. Here are how AthenaHealth compares with these systems in crucial aspects:
  • Functionality: Compared to its alternatives, AthenaHealth has general functionalities like Telehealth, EHR, Patient Engagement, Care Delivery, Billing, Interoperability, etc. Kareo, eClinicalWorks, and NextGen have similar features to AthenaHealth, but Cerner has fewer features, with Telehealth being the notable omission.
  • Customers/Industries: In terms of industries/clinics targeted, AthenaHealth targets 14 healthcare industries ranging from Orthopedics to Ancillary Service Organizations, while its competitors like Kareo targets 45 from pathology to general surgery, eClinicalWorks targets 25, and NextGen targets 32 healthcare industries.
  • Cost: AthenaHealth has been established as a low-cost cloud-based EHR software and compared to the closest alternatives, it is still low-cost. However, AthenaHealth does not offer a demo like its close alternatives (eClinicalWorks, NextGen, and Kareo).
  • Cloud-Based/On-Premise: AthenaHealth has both cloud-based and on-premise versions, but its alternatives have only a cloud-based version.
  • Popularity: AthenaHealth can be considered average when compared with its competition in terms of popularity. AthenaHealth, founded in 2019, is used by more than 110 different specialties, and it is publicly traded as ATHN. AthenaHealth competitor, like Cerner, was founded 40 years ago, has more than 26,000 associates, has 600 patents globally, and is also publicly traded as CERN. Kareo and NextGen are equally publicly traded and have a global presence.
  • Scalability: AthenaHealth and its competitors are scalable medical systems that help clinics of various sizes to grow from small to medium and to large.
  • Support: AthenaHealth and all its competition provide email, phone, helpdesk. However, only NextGen and Kareo offer chat support for their clients.

What is the cost of Athenahealth?

The AthenaHealth team did not make their license pricing information public on their website. However, a cost-rating system that considers the total cost of owning a medical software like AthenaHealth has rated the medical system 2/5. AthenaHealth rating means that it is a low-cost electronic health record software because 1-2 is low-cost and 4-5 is high-cost.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Athenahealth

What should you ask Athenahealth during a demo session? (65 questions)

Schedule a demo with Athenahealth and access 65 must ask questions for the vendor while watching Athenahealth in action. Visit the vendor's website here.

Is it the right software for you?

AthenaHealth is designed for clinics in various healthcare practices. Even though they officially target 14 healthcare specialties, they have about 110 different specialties using the software. Athenahealth boasts of being used by top health organizations in the United States. The software can be used by small to large healthcare practices like Gastroenterology, Lab and Imagine centers, Obstetrics & Gynecology, Management Services Organizations, Federally Qualified Health Centers, etc.

List of categories

Billing & Invoicing
Medical
Billing Management
Electronic Medical Records
Hospital Management
Medical
Patient Records
Pediatric
Practice Management
Billing & Invoicing
Inventory Management
Medical

List of features

Security
Accounting & Finance
Billing & Invoicing
Email
Task Management
Backup
Remote Access
Billing & Invoicing
Scheduling
Appointment Management
Charting
E-Prescribing
E/M Coding
HIPAA Compliant
Patient portal

Athenahealth Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Athenahealth
ITQlick rating
4.3/5
Score
96/100
Pricing
4/10
License pricing
$140 per provider/month + 4% to 7%
Functionality
61
Compare
NextGen
ITQlick rating
4/5
Score
99/100
Pricing
2/10
License pricing
$549 per provider/month
Functionality
20
Practice
ITQlick rating
4.5/5
Score
99/100
Pricing
2.6/10
License pricing
$149 per provider/month
Functionality
41
WebPT
ITQlick rating
4.4/5
Score
98/100
Pricing
4/10
License pricing
$3 per provider
Functionality
30
Review
eClinicalWorks
ITQlick rating
3.4/5
Score
97/100
Pricing
5.2/10
License pricing
$449 per provider/month + 2.9% to 7%
Functionality
41
Author

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.