Athenahealth Review - why 4.3 stars?

• Telehealth: Through this feature, AthenaHealth helps clinics deliver essential care to their patients conveniently.
• Electronic Health Records: This feature ensures that clinics stay organized with patient data and use it at the time of care.
• Medical Billing: The AthenaHealth medical billing feature helps clinics to automate claims and other billing processes.
• Patient Engagement: The AthenaHealth patient engagement feature helps clinics manage and stay updated with their patient visits.

• AthenaHealth software has a well-organized system (EHR)
• The medical system has a mobile version
• Transitioning from a previous EHR/EMR to AthenaHealth is easy
• AthenaHealth is very easy to use
• The customer service is great
• It has a robust reporting module

• The software needs to be improved in the way it handles user roles
• It does not offer a free trial and a free version
• The customer support of this medical EHR solution doesn’t offer live chat option for users
• There is no onsite training
• The layout of the system is terrible

• Functionality: Compared to its alternatives, AthenaHealth has general functionalities like Telehealth, EHR, Patient Engagement, Care Delivery, Billing, Interoperability, etc. Kareo, eClinicalWorks, and NextGen have similar features to AthenaHealth, but Cerner has fewer features, with Telehealth being the notable omission.
• Customers/Industries: In terms of industries/clinics targeted, AthenaHealth targets 14 healthcare industries ranging from Orthopedics to Ancillary Service Organizations, while its competitors like Kareo targets 45 from pathology to general surgery, eClinicalWorks targets 25, and NextGen targets 32 healthcare industries.
• Cost: AthenaHealth has been established as a low-cost cloud-based EHR software and compared to the closest alternatives, it is still low-cost. However, AthenaHealth does not offer a demo like its close alternatives (eClinicalWorks, NextGen, and Kareo).
• Cloud-Based/On-Premise: AthenaHealth has both cloud-based and on-premise versions, but its alternatives have only a cloud-based version.
• Popularity: AthenaHealth can be considered average when compared with its competition in terms of popularity. AthenaHealth, founded in 2019, is used by more than 110 different specialties, and it is publicly traded as ATHN. AthenaHealth competitor, like Cerner, was founded 40 years ago, has more than 26,000 associates, has 600 patents globally, and is also publicly traded as CERN. Kareo and NextGen are equally publicly traded and have a global presence.
• Scalability: AthenaHealth and its competitors are scalable medical systems that help clinics of various sizes to grow from small to medium and to large.
• Support: AthenaHealth and all its competition provide email, phone, helpdesk. However, only NextGen and Kareo offer chat support for their clients.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). You can fine here the REAL total cost breakdown for Athenahealth. You can also find here pricing information from Athenahealth's website.