athenaOne Review - why 3.7 stars?

athenaOne Review
ITQlick Score: 91/100
ITQlick Rating:
Pricing: 4/10 - average cost
Category: Medical -> athenaOne review
Ranking:Ranked 24 out of 693 Medical systems
Company: athenahealth
Pricing: starts at $140 per month
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: athenaOne pricing, athenaOne alternatives
Shlomi LaviShlomi Lavi / updated: Feb 22, 2023

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is athenaOne?

AthenaOne is a medical software suite that has revolutionized the way healthcare professionals manage their practices. It is designed to simplify the work of physicians, nurses, and other healthcare providers by streamlining their workflow and automating many of their administrative tasks. The software is ideal for clinics, hospitals, and other healthcare facilities of all sizes, from small practices to large medical centers.

AthenaOne offers several features that make it an attractive option for healthcare providers. First, the software provides a centralized platform for managing patient records, appointments, and billing. This allows healthcare professionals to access patient data in real-time, which can be critical in emergency situations. 

Second, AthenaOne offers a range of customizable templates and forms that make it easy to document patient encounters, order tests, and write prescriptions. This can save healthcare providers a significant amount of time and effort, as they no longer have to spend hours filling out paperwork by hand. 

Third, AthenaOne includes powerful analytics tools that allow healthcare providers to track key metrics like patient satisfaction, revenue, and appointment volume. This can help them identify areas where they can improve their services and make data-driven decisions about their practice.

AthenaOne was established in 1997 in Watertown, Massachusetts, and has since grown to become one of the leading medical software providers in the United States. The company has more than 5,000 employees and serves over 160,000 healthcare providers across the country. 

In addition to its flagship AthenaOne software suite, the company offers a range of other products and services designed to help healthcare providers improve patient care and streamline their operations.

One of the key advantages of AthenaOne is its user-friendly interface, which makes it easy for healthcare providers of all skill levels to use. The software is designed to be intuitive and easy to navigate, with clear menus and icons that make it easy to find the information and tools you need. This can be particularly helpful for busy healthcare professionals who don't have a lot of time to spend learning complicated software systems.

Another feature that sets AthenaOne apart is its focus on interoperability. The software is designed to integrate with a wide range of other healthcare systems, including electronic health records (EHRs), laboratory information systems (LISs), and other medical software applications. This allows healthcare providers to share patient data more easily and efficiently, which can improve patient care and help to reduce errors and duplication.

Overall, AthenaOne is an excellent choice for healthcare providers looking for a powerful, easy-to-use software solution that can help them manage their practices more efficiently and effectively. With its range of features, focus on interoperability, and user-friendly interface, it's no surprise that AthenaOne has become a trusted partner for thousands of healthcare providers across the United States.

Who is it best for?

AthenaOne Medical software serves a variety of customers within the healthcare industry, including hospitals, clinics, medical practices, and other healthcare providers. It is designed to meet the needs of healthcare providers of all sizes, from small independent practices to large medical centers.

Here are five examples of customers who use AthenaOne Medical software:

  1. Partners HealthCare: Partners HealthCare is a Boston-based healthcare system that operates several hospitals and medical centers in the Boston area. The organization uses AthenaOne to manage patient records, appointments, and billing across its network of healthcare providers.

  2. Northwell Health: Northwell Health is a New York-based healthcare system that operates over 20 hospitals and medical centers in the New York metropolitan area. The organization uses AthenaOne to streamline its billing processes and improve patient care across its network of healthcare providers.

  3. Mercy Health System: Mercy Health System is a Pennsylvania-based healthcare system that operates several hospitals and medical centers in the Philadelphia area. The organization uses AthenaOne to manage patient data, improve workflow efficiency, and streamline its revenue cycle management processes.

  4. Johns Hopkins Medicine: Johns Hopkins Medicine is a Maryland-based healthcare system that includes several hospitals and medical centers in the Baltimore area. The organization uses AthenaOne to manage patient data, streamline its billing processes, and improve patient care across its network of healthcare providers.

  5. TriHealth: TriHealth is a Cincinnati-based healthcare system that operates several hospitals and medical centers in the Cincinnati area. The organization uses AthenaOne to improve patient outcomes, increase operational efficiency, and enhance the patient experience across its network of healthcare providers.

In addition to these customers, AthenaOne is used by thousands of other healthcare providers across the United States. The software is particularly popular among independent medical practices and small healthcare providers who need a reliable, user-friendly software solution to manage their patient data and billing processes.

Main features and functionalities

If you are a healthcare provider looking for a powerful, easy-to-use software solution to help you manage your practice more efficiently and effectively, AthenaOne Medical software can provide a range of benefits to your business. Here are some ways AthenaOne can help your business:

  1. Streamline administrative tasks: AthenaOne can help automate many of the administrative tasks involved in running a medical practice, such as scheduling appointments, managing patient records, and processing insurance claims. This can save you and your staff a significant amount of time and effort, allowing you to focus on delivering high-quality patient care.

  2. Improve patient care: AthenaOne can help you provide better care to your patients by providing a centralized platform for managing patient records, ordering tests, and writing prescriptions. This can help you ensure that your patients receive the right treatments at the right time, improving their health outcomes and overall satisfaction with your services.

  3. Increase efficiency: By automating many of the routine tasks involved in running a medical practice, AthenaOne can help you increase your efficiency and productivity. This can allow you to see more patients, improve your revenue cycle management, and grow your business over time.

  4. Enhance communication: AthenaOne includes powerful communication tools that allow you to stay in touch with your patients and other healthcare providers. For example, you can use the software to send secure messages to other members of your care team, or to send appointment reminders and other important notifications to your patients.

  5. Ensure compliance: AthenaOne is designed to help you stay compliant with the latest regulatory requirements and best practices in the healthcare industry. The software includes features such as automatic coding and billing rules, which can help you avoid errors and ensure that you are billing accurately for your services.

Overall, AthenaOne Medical software can provide a range of benefits to your business, including improved efficiency, enhanced patient care, and increased revenue. If you are interested in learning more about how AthenaOne can help your practice, consider reaching out to the company for a demo or consultation.

What is the actual cost?

AthenaOne pricing is not disclosed on its official website, but users claim that the pricing starts at $140 per month.

ITQlick pricing score is 4 out of 10 (10 is most expensive). Access ITQlick pricing guide for athenaOne.

Pros

  • Bugs and crashes are rare occurrences on athenaOne
  • The claim scrubbing feature works excellently to ensure claims go out clean and users get paid on time
  • Robust revenue cycle management: AthenaOne revenue cycle management features are some of the most comprehensive in the healthcare practice management software market. Its billing and coding rules engine and advanced analytics tools help healthcare providers optimize their revenue and minimize denials.
  • Patient communication tools: AthenaOne includes several patient communication tools, such as online booking, automated appointment reminders, and secure messaging, that help improve patient engagement and satisfaction. These tools can also help reduce administrative tasks for healthcare providers.
  • Advanced reporting and analytics: AthenaOne reporting and analytics tools provide deep insights into clinical, financial, and operational data, enabling healthcare providers to identify areas for improvement and make data-driven decisions. Its customizable dashboards and real-time data updates give providers a clear view of their practice performance.

Cons

  • The solutions for behavioral health providers on athenaOne are insufficient to manage their operations
  • Steep learning curve: Some users have reported a steep learning curve with AthenaOne, particularly when it comes to customizing workflows and reports.
  • Limited third-party integrations: While AthenaOne offers a range of features, it may not integrate with as many third-party applications as some of its competitors. This could limit flexibility and hinder customization for some healthcare providers.

How it stacks up?

Access a head to head analysis of athenaOne vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
athenaOne
ITQlick rating
3.7/5
Score
91/100
Pricing
4/10
License pricing
$140 per month
Functionality
9
Compare
NextGen ...
ITQlick rating
4.5/5
Score
99/100
Pricing
2/10
License pricing
$299 per provider/month
Functionality
20
Practice...
ITQlick rating
4.5/5
Score
99/100
Pricing
2.6/10
License pricing
$149 per provider/month
Functionality
41
WebPT
ITQlick rating
4.4/5
Score
98/100
Pricing
4/10
License pricing
$3 per provider/day
Functionality
30
Review
eClinicalWorks
ITQlick rating
3.4/5
Score
97/100
Pricing
5.2/10
License pricing
$449 per provider/month + 2.9% of practice collections
Functionality
41

Frequently Asked Questions (FAQs)

Is it the best Medical system?

athenaOne is ranked 24 out of 693 software in their category (Medical systems).

How they are rated on ITQlick?

The rating of athenaOne is 3.7 stars out of 5 and the total score is 91 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, athenaOne makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access athenaOne on your mobile/smart phone.

What should we ask during a demo session?

Differences between athenaOne and alternatives?

The most popular alternatives to athenaOne in 2023: NextGen Enterprise EHR, Practice fusion, WebPT, eClinicalWorks, AdvancedMD. Access the complete competitors analysis here - athenaOne VS Medical Software alternatives.

Is athenaOne right for you or your business?

athenaOne is a unified medical software solution deployed in the cloud that integrates electronic health records, revenue cycle management, and patient engagement to help medical institutions improve service delivery and manage operations. athenaOne is fit for practices and providers of all sizes, and notable clients that use the product include OnPoint Family Medicine, Summit Health, and Upperline Health.

List of categories

Accounting Practice Management
Inventory Management
Appointment Scheduling
Claims Management
Hospital Management
Medical Billing
Patient Portal
Patient Records

List of features

Inventory Management

Auditor - Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.