U-Analyze Review - why 3.6 stars?

auMina Review
ITQlick Score: 88/100
ITQlick Rating: (3.6/5)
Pricing: 4/10 - average cost
Category: Speech Therapy -> U-Analyze
Ranking:Ranked 2 out of 53 Speech Therapy systems
Company: Uniphore
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: U-Analyze pricing, U-Analyze alternatives

Shlomi LaviShlomi Lavi / updated: Jun 07, 2022

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What is U-Analyze and its features?

Gain intelligent and actionable insights with U-Analyze Conversational Automation & Analytics. Understand the voice of your customers (VoC) to deliver superior customer service experience.

What is U-Analyze rating?

The rating of U-Analyze is 3.6 stars out of 5 and the total score is 88 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses U-Analyze?

The typical customers include the following business size: Small, medium and large size businesses.

Is it easy to use?

Yes, U-Analyze makes it fairly easy to use. This product is user friendly and intuitive.

Is U-Analyze cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access U-Analyze on your mobile/smart phone.

Is U-Analyze the best Speech Therapy system?

U-Analyze is ranked 2 out of 53 software in their category (Speech Therapy systems).

What are U-Analyze's pros? (3 Pros)

  • U-Analyze is a feature-rich speech analytics platform that leverages machine learning and artificial intelligence excellently
  • The platform has market research & trend analysis features that help companies increase their ROI
  • U-Analyze integrates with several cloud contact center platforms

What are U-Analyze's cons? (2 cons)

  • The U-Analyze solution does not offer collaboration features like some of its top competitors
  • The platform does not have a free trial offer like some of its leading alternatives

Who are their main alternatives?

auMina has rebranded to become U-Analyze. The U-Analyze platform is a speech analytics solution, and its top competitors in this niche include CallMiner Analyze, Voyc, Tethr, and LivePerson. Based on the categories listed below, U-Analyze is compared to its top alternatives:
  • Cloud/On-premise: U-Analyze is a cloud-based speech analytics and therapy solution. In comparison, all the top alternatives of U-Analyze are fully cloud-based speech analytics options. Also, LivePerson has a server-based offering.
  • Cost: Uniphore, the vendor offering the U-Analyze solution, does not disclose the pricing details of the platform, and no free plan or trial is available. In comparison, Voyc and other top alternatives of U-Analyze do not disclose their pricing details. Also, only Tethr has a free trial offer available, and none have a free plan.
  • Customers/Industries: Clients that use the U-Analyze solution are found in several industry verticals such as banking, BPO, healthcare, and telecommunications. In comparison, U-Analyze and its top competitors target similar clients in banking, telecommunications, and healthcare. Also, LivePerson and Voyc have customers in the insurance sector, and LivePerson also serves clients in the retail and travel & hospitality sectors.
  • Functionality: U-Analyze offers several features common to call mining and speech analytics software, such as smart call sampling, market research & trend analysis, and deep call driver analysis. Compared to its top competitors, U-Analyze and its top alternatives use artificial intelligence to drive their speech analytics solutions. Also, Tethr offers collaboration features that U-Analyze does not have. CallMiner Analyze and Voyc have transcription features unavailable on U-Analyze.
  • Popularity: Uniphore was established as a company in 2008, and today, the vendor supports several large enterprises with a strong presence in North America, Europe, and Asia. In comparison, leading brands like ETech, Lutron, and MedTel use Tethr, Standard Bank, Nedbank, and Olico use Voyc, and big brands like IBM, Lyft, and SoFi use CallMiner.
  • Scalability: U-Analyze is a highly scalable speech analytics software capable of supporting global enterprises and handling millions of calls. In comparison, all the top alternatives of U-Analyze are equally scalable speech analytics platforms.
  • Support: The following support channels are available to clients and customers that need help with the U-Analyze product: email, phone, and a knowledge base. Compared to its top alternatives, U-Analyze does not have an FAQ section like LivePerson.

What is the cost of U-Analyze?

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for U-Analyze

What should you ask Uniphore during a demo session? (65 questions)

Schedule a demo with U-Analyze and access 65 must ask questions for the vendor while watching U-Analyze in action.

Where U-Analyze is used?

U-Analyze is a cloud-based speech analytics and therapy solution that helps businesses improve customer experience, measure agent performance and drive sales. The platform is highly scalable, being suited to enterprise businesses. Customers across several industries use U-Analyze, such as banking, healthcare, BPO, and telecommunications. Notable clients that use U-Analyze include DHL, Liveops, and DirectTV.

List of categories

Speech Therapy

U-Analyze Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
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U-Analyz...
ITQlick rating
3.6/5
Score
88/100
Pricing
4/10
License pricing
Pricing not available
Functionality
3
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Sesame
ITQlick rating
3.6/5
Score
89/100
Pricing
4/10
License pricing
Pricing not available
Functionality
3
Review
talvala
ITQlick rating
5/5
Score
88/100
Pricing
4/10
License pricing
$30,000 per year
Functionality
3
Speechmatics
ITQlick rating
4.5/5
Score
87/100
Pricing
4/10
License pricing
$2.75 per hour
Functionality
3
Speech
ITQlick rating
3.6/5
Score
87/100
Pricing
4/10
License pricing
$50 per location/month
Functionality
3
Review

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.