Avaya Review - why 4.1 stars?

Avaya Review
ITQlick Score: 73/100
ITQlick Rating: (4.1/5)
Pricing: 5/10 - average cost
Category: VoIP -> Avaya
Ranking:Ranked 90 out of 164 VoIP systems
Company: Avaya
Pricing: starts at $19.95 per user/month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Avaya pricing, Avaya alternatives

Shlomi LaviShlomi Lavi / updated: Apr 11, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn more by reading our advertiser disclosure.

What is Avaya and its features?

Avaya platform is an on-premise and cloud-based call center software solution created to serve organizations of every size in numerous industries. Using Avaya, users can personalize interactions with frequent callers through innovative outreach algorithms & workflows.

These algorithms allow the users to use inbound & outreach features to sell, upsell or cross-sell products to their callers. Avaya software is a product of company and Windows, Mac, Android, and iPhone/iPad devices.

Avaya offers phone and email user support. The solution enables agents to gather payments, give discounts and promotions, as well as schedule service appointments. Avaya software delivers integrated communication solutions ideal for large and small enterprise.

Core features of Avaya include video & voice capabilities, contact center apps, E911 capabilities, mobility features and more.

What is Avaya rating?

The rating of Avaya is 4.1 stars out of 5 and the total score is 73 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Avaya?

The typical customers include the following business size: Medium and large size businesses.

Is it easy to use?

Yes, Avaya makes it fairly easy to use. This product is user friendly and intuitive.

Is Avaya cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Avaya on your mobile/smart phone.

Is Avaya the best VoIP system?

Avaya is ranked 90 out of 164 software in their category (VoIP systems).

Who are their main alternatives?

The two main competitors of Avaya software include Genesys and MiContact Center. Genesys software is a cloud-based multi-channel contact center designed to serve small to medium-sized business, but in comparison, Avaya platform is a cloud-based call center software solution created to serve organizations of every size in numerous industries.

Unlike Genesys software which is available only as cloud-based, Avaya is installed on-premise and hosted on the cloud. Genesys is a product of Genesys whereas Avaya Company built Avaya. Both Avaya and Genesys solutions can serve any business from small, medium or large.

MiContact Center software is a cloud-hosted contact center solution that offers an array of basic & advanced solutions ideal for contact center of any size whereas Avaya platform is a cloud-based call center software solution created to serve organizations of every size.

MiContact Center is a product of Mitel Networks Corporation while Avaya is an invention of Avaya Company. Both Avaya and MiContact Center are suitable to serve any size of business whether small, large or medium-sized. MiContact Center and Avaya solutions can also be deployed on-premise platform.

What is the cost of Avaya?

The cost of license starts at $19.95 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Avaya. You can also find here pricing information from Avaya's website.

What should you ask Avaya during a demo session? (65 questions)

Schedule a demo with Avaya and access 65 must ask questions for the vendor while watching Avaya in action.

Where Avaya is used?

Avaya platform is designed to deliver communication solutions to businesses of any size from large, small or medium ones. Any business that requires an integrated, cloud-based, on-premise or hybrid communication platform can use Avaya software.

Multiple industries including government, education, manufacturing, finance and banking, construction, marketing, service centers and more will benefit from Avaya features.

List of categories

Communications
VoIP

Avaya Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Avaya
ITQlick rating
4.1/5
Score
73/100
Pricing
5/10
License pricing
$19.95 per user/month
Functionality
3
Review
Compare
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Author

Shlomi Lavi

Website Linkedin profile Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.