Avaya Review - why 4.1 stars?

Shlomi Lavi / updated: Apr 11, 2022

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What is Avaya?

Avaya platform is an on-premise and cloud-based call center software solution created to serve organizations of every size in numerous industries. Using Avaya, users can personalize interactions with frequent callers through innovative outreach algorithms & workflows.

These algorithms allow the users to use inbound & outreach features to sell, upsell or cross-sell products to their callers. Avaya software is a product of company and Windows, Mac, Android, and iPhone/iPad devices.

Avaya offers phone and email user support. The solution enables agents to gather payments, give discounts and promotions, as well as schedule service appointments. Avaya software delivers integrated communication solutions ideal for large and small enterprise.

Core features of Avaya include video & voice capabilities, contact center apps, E911 capabilities, mobility features and more.

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Who is it best for?

The typical customers include the following business size: Medium and large size businesses.

What is the actual cost?

The cost of license starts at $19.95 per user/month. ITQlick pricing score is 5 out of 10 (10 is most expensive). Access ITQlick pricing guide for Avaya. You can also find here pricing information from Avaya's website.

How it stacks up?

Access a head to head analysis of Avaya vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Avaya right for you or your business?

Avaya platform is designed to deliver communication solutions to businesses of any size from large, small or medium ones. Any business that requires an integrated, cloud-based, on-premise or hybrid communication platform can use Avaya software.

Multiple industries including government, education, manufacturing, finance and banking, construction, marketing, service centers and more will benefit from Avaya features.