AzureDesk Review - why 4.5 stars?
Compare Pricing
| ITQlick Score: | 82/100 |
|---|---|
| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Help Desk -> AzureDesk review |
| Ranking: | Ranked 36 out of 210 Help Desk systems |
| Company: | AzureDesk |
| Pricing: | starts at $33 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | AzureDesk pricing, AzureDesk alternatives |
Shlomi Lavi / updated: Jul 24, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Table of Contents
What is AzureDesk?
AzureDesk is a help desk software designed to help businesses ease customer services by assigning and managing tickets, providing insights into customer interactions and team performance, responding to customer queries, and measuring metrics. These functions allow for better understanding and handling of issues, customer satisfaction, increased customer retention, and performance scaling.The software has features like agent signature, unlimited mailbox, ticket fields, and ticket tracking. AzureDesk is based in the United States and is the recipient of both the Great User Experience and Rising Star Award in 2017 by FinancesOnline.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
The cost of license starts at $33 per user/month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for AzureDesk. You can also find here pricing information from AzureDesk's website.Pros
- The software supports multi-channel communication and comprehensive management of communication
- AzureDesk provides a template to edit and send to clients
- Helpful and fast customer service team inclined towards customer efficiency
- The software is generally easy to use and requires little to no training
Cons
- Channel fields should be introduced into reporting
- There is no automatic notifications yet
- Some users sometimes complained of the length of time in updating tickets
How it stacks up?
Access a head to head analysis of AzureDesk vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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AzureDesk
ITQlick rating
4.5/5
Score
82/100
Pricing
2/10
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$33 per user/month
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94/100
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2/10
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SolarWin...
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94/100
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4.2/10
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Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
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$49 per agent/month
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48
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Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
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Frequently Asked Questions (FAQs)
Is AzureDesk right for you or your business?
The software is fit for small, medium, and large businesses. Furthermore, AzureDesk suits users in automotive, home furnishing, healthcare, and retailing industries. Some of its customers are; ABM Systems, Dennis Dillon Auto Group, and Andium Home.List of categories
Help Desk
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.