Base CRM Review

Let our CRM Software Experts help you find the right Software for your Business!

Compare Price Quotes
Compare Price Quotes
Get FREE Price Quotes on CRM Software
Fill out my online form.

Last updated: Oct 24, 2019

Base CRM Review

ITQlick rating
(4.4/5)

Starting from $25 Per month/user

Base CRM is a sales and CRM software that can help boost sales team productivity and business growth. The software can help users to manage their customers, work with leads and can be accessed from almost any i...

  • Categories (4/19):

    • Sales Force Automation (SFA)
    • Lead Management
    • Sales
    • Hotel CRM

Shlomi Lavi / updated: Oct 24, 2019

What is Base CRM?

Base CRM is a sales and CRM software that can help boost sales team productivity and business growth. The software can help users to manage their customers, work with leads and can be accessed from almost any internet enabled device.

Base, the developers behind Base CRM, offers the first CRM solution for post-PC users. Over 10,000 customers are currently utilizing Base CRM for managing customer relationships and sales. The company has been providing CRM solutions since 2009 and is headquartered in Chicago.

Base CRM Average Rating -

The rating of Base CRM is 4.4 stars. The rating is based on ITQlick expert review

Base CRM Typical Customers

Base CRM is perfect for companies of all sizes. Small sales team or startups, growing sales teams or large sales organizations can use this software for their customer relationship management needs. Some Base CRM clients include Xerox, Styker and Wiredcraft.

Base CRM Features

Base CRM includes sales management, customer management, lead tracking, reports and analytics, email automation and mobile CRM tools. The sales management features can help users to manage sales more effectively with sales tracking, sales forecasting, goals and quotas, reporting and teams and regional features. The customer management module includes contacts and accounts management, and offers a unified experience for managing all customer communication under a single contact card using customization, filters and tags.

Lead tracking functionality can help users to close more deals easily with lead management, lead conversion flow, lead capture form and lead and contact clipper features. The reports and analytics modules include an insights dashboard, visual reporting, reports for managers and users, sales forecasting and call analytics features. Base CRM also includes email automation with complete email integration and building contacts with BCC and Outlook integration features.

Base CRM 5 Pros

  • Base CRM offers a full-featured 14-day free trial
  • Mobile dedicated apps for both iOS and Android users
  • Customer support includes phone and email
  • Standard 256-bit SSL encryption security
  • Multi-platform support

Base CRM 2 Cons

  • Deal and lead scoring features are not available for Starter and Professional users
  • Base CRM doesn’t offer on-premise deployment, which can be a problem for some users

Base CRM Alternatives

The main competitors for Base CRM are Zoho CRM and Pipeline Deals.

Zoho CRM is focused on sales force automation and its features include lead & opportunity management, territory mapping & sales forecasting, as well as marketing automation. The product is based on workflow automation and supports integration with leading social networks for customer engagement. Additionally Zoho CRM includes major account management which groups multiple contacts in one business together for better analysis & follow-up. The product is cloud based and supports mobile device access as well.

Base CRM on the other hand is a scalable CRM solution that can address any size of business. Its focus however is mainly on lead development along with customer & sales management. While it does not include customer support, it does provide telephony integration to allow sales agents to communicate with clients directly from the application.

PipelineDeals however focuses more on the development of a successful pipeline for lead conversion. In additional to core customer management features the product also provides activity tracking and deal management to unify all information for opportunity closure. The product also provides a collaboration platform for sales team engagement & sharing, as well as allows definition of key sales goals & targets for performance evaluation. PipelineDeals includes an open API for third party software integration as well.

While BaseCRM does not fully support these features, it does provide a Mobile CRM. This includes customer location services & territory management through its GIS integration, as well as offline access which will then sync all work with the application once connection is re-established.

Base CRM Pricing Information

Base CRM offers three different pricing plans for users: Starter plan for small teams at $15 per seat per month, Professional plan for a growing sales team at $45 per seat per month, and the Enterprise plan for large sales organizations aat $125 per seat per month.

Base CRM demo

25 questions to ask the vendor on Base CRM demo

Base CRM Categories

Sales Force Automation (SFA)
Lead Management
Sales
Hotel CRM
HVAC GPS Tracking
Field Service Mobile Apps
Small Business CRM
Pharmaceutical CRM
Online CRM
Mobile CRM
Mac CRM
Insurance CRM

Specifications

Company:
Address: 212 W. Superior #200 Suite 200 Chicago, IL 60654 United States
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Base CRM Features

Contact Management
Customer Database
Customer Service
Dashboards
Email Marketing
Knowledge Base
Lead Management
Sales Automation
Sales Forecasting
Sales Reports

Base CRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Base
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$25 Per month/user
Hosting
On premise and Cloud
Functionality score
29
Fit small business
Fit medium business
Fit large business
Software review
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$25 Per month/user
Hosting
On premise and Cloud
Functionality score
40
Fit small business
Fit medium business
Fit large business
Software review
NetSuite
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
$129 Per month/user
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
NeonCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
$49 Per month/user
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review
amoCRM
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
96/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.6/10
License pricing license pricing (if provided by the software vendor)
$15 Per month/user
Hosting
On premise and Cloud
Functionality score
10
Fit small business
Fit medium business
Fit large business
Software review