Zendesk Sell Review - why 4.4 stars?

Base CRM Review
ITQlick Score: 89/100
ITQlick Rating:
Pricing: 2/10 - low cost
Category: CRM -> Zendesk Sell review
Ranking:Ranked 18 out of 605 CRM systems
Company: Base CRM
Pricing: starts at $19 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Zendesk Sell pricing, Zendesk Sell alternatives
Shlomi LaviShlomi Lavi / updated: Dec 12, 2022

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What is Zendesk Sell?

Base CRM (Zendesk Sell) is a cloud-based CRM software designed as an all-in-one sales platform that features phone dialing, tools for email, pipeline management, reporting, forecast, and many more. The software comes with features such as:
  • Connect: Zendesk Sell makes it simple to connect with team members by providing sophisticated tools for phoning, emailing, and other tasks. Using complete email intelligence, businesses can learn what their prospects are thinking and the optimal moment to approach them.
  • Snap: Business managers can sync their data and tools to the API of the software using Snap for Zendesk Sell. Users can effortlessly connect to products they love by using out-of-the-box integrations designed to generate instant results.
  • Marketplace: Business managers can boost their companys efficiency using the built-in connectors of the software. Zendesk, Base, Slack, Dropbox, and many more are among these applications.
  • Mobile CRM: On tablets or smartphones, users can receive essential email insights and notifications. The Sell native mobile sales app allows users to access and measure email conversations from anywhere.
Base CRM (now Zendesk Sales) is a CRM software that started in 2009. The company is headquartered in Mountain View, California, United States. The company has a workforce of up to 200 employees.

Who is it best for?

Zendesk Sell is perfect for companies of all sizes. Small sales team or startups, growing sales teams or large sales organizations can use this software for their customer relationship management needs. Some Zendesk Sell clients include Xerox, Styker and Wiredcraft.

Main features and functionalities

Zendesk Sell includes sales management, customer management, lead tracking, reports and analytics, email automation and mobile CRM tools. The sales management features can help users to manage sales more effectively with sales tracking, sales forecasting, goals and quotas, reporting and teams and regional features. The customer management module includes contacts and accounts management, and offers a unified experience for managing all customer communication under a single contact card using customization, filters and tags.

Lead tracking functionality can help users to close more deals easily with lead management, lead conversion flow, lead capture form and lead and contact clipper features. The reports and analytics modules include an insights dashboard, visual reporting, reports for managers and users, sales forecasting and call analytics features. Zendesk Sell also includes email automation with complete email integration and building contacts with BCC and Outlook integration features.

What is the actual cost?

Base CRM (Zendesk sell) offers three license pricing options; Sell Team, Sell Professional and Sell Enterprise. Sell Team starts at $19 per user per month, billed annually. Sell Professional starts at $49 per user per month, billed annually. Sell Enterprise starts at $99 per user per month billed annually.

Sell Team comes with features such as Email integration, Up to 3 paid users, 1 custom sales pipeline, Built-in click-to-dial & Call Recording, etc. Sell Professional comes with everything in Sell Team plus Unlimited paid users, Apps & integrations (Prebuilt & Custom), Personalized bulk emailing, Unlimited email templates, etc. Sell Enterprise comes with everything in Sell Professional plus 2 sales pipelines, a Built-in click-to-dial, call recording, & power dialer, Activity reports, Advanced permissions, etc.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Zendesk Sell. You can also find here pricing information from Zendesk Sell's website.


  • Zendesk Sell enables users to track their productivity and boost sales
  • The software can be synced with applications such as Gmail and Outlook
  • The software also ensures that users have access even while away from business via mobile applications
  • Standard 256-bit SSL encryption security
  • Multi-platform support


  • Users cannot integrate their email through the phone app
  • Zendesk Sell doesn’t offer on-premise deployment, which can be a problem for some users
  • The customer support of Zendesk Sell doesn’t offer 24/7 live phone support
  • The customer relationship management software is only available in English as of this time
  • The customer relationship management solution’s user and team-based permissions and Base Voice feature for Starter and Professional plan users

How it stacks up?

Access a head to head analysis of Zendesk Sell vs alternative software solutions.
ITQlick rating
License pricing
Zendesk ...
ITQlick rating
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$19 per user/month
ITQlick rating
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$9.90 per user/month
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$25 per user/month
Zoho CRM
ITQlick rating
License pricing
$14 per user/month
ITQlick rating
License pricing
$19 per user/month

Frequently Asked Questions (FAQs)

Is it the best CRM system?

Zendesk Sell is ranked 18 out of 605 software in their category (CRM systems).

How they are rated on ITQlick?

The rating of Zendesk Sell is 4.4 stars out of 5 and the total score is 89 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Zendesk Sell makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Zendesk Sell on your mobile/smart phone.

What should we ask during a demo session?

Differences between Zendesk Sell and alternatives?

The most popular alternatives to Zendesk Sell in 2023: Pipedrive, Salesforce CRM, Zoho CRM, Nimble, Keap. Access the complete competitors analysis here - Zendesk Sell VS CRM Software alternatives.

Is Zendesk Sell right for you or your business?

Base CRM (acquired by Zendesk) is a good fit for businesses owners seeking a CRM with the sales tools they need to grow their firm. Zendesk Sell enables users to improve their company engagement with its customers by storing and synchronizing all of their emails.

List of categories

Banking CRM
Casino CRM
Channel Management
Complaint Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Mobile CRM
Online CRM
Pharmaceutical CRM

List of features

Contact Management
Customer Database
Customer Service
Email Marketing
Knowledge Base
Lead Management
Sales Automation
Sales Forecasting
Sales Reports

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.