Base CRM Review - why 4.4 stars?
Shlomi Lavi / updated: Jul 23, 2020
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What is Base CRM?
Main category: CRM
Base CRM is a sales and CRM software that can help boost sales team productivity and business growth. The software can help users to manage their customers, work with leads and can be accessed from almost any internet enabled device.Base, the developers behind Base CRM, offers the first CRM solution for post-PC users. Over 10,000 customers are currently utilizing Base CRM for managing customer relationships and sales. The company has been providing CRM solutions since 2009 and is headquartered in Chicago.
Base CRM rating -
The rating of Base CRM is 4.4 stars out of 5 and the total score is 89 out of 100. The rating and score are based on ITQlick expert review. We publish unbiased reviews, learn more in our score and rating methodology pageTypical Customers
Base CRM is perfect for companies of all sizes. Small sales team or startups, growing sales teams or large sales organizations can use this software for their customer relationship management needs. Some Base CRM clients include Xerox, Styker and Wiredcraft.Features
Base CRM includes sales management, customer management, lead tracking, reports and analytics, email automation and mobile CRM tools. The sales management features can help users to manage sales more effectively with sales tracking, sales forecasting, goals and quotas, reporting and teams and regional features. The customer management module includes contacts and accounts management, and offers a unified experience for managing all customer communication under a single contact card using customization, filters and tags.Lead tracking functionality can help users to close more deals easily with lead management, lead conversion flow, lead capture form and lead and contact clipper features. The reports and analytics modules include an insights dashboard, visual reporting, reports for managers and users, sales forecasting and call analytics features. Base CRM also includes email automation with complete email integration and building contacts with BCC and Outlook integration features.
Base CRM 5 Pros
- Base CRM offers a full-featured 14-day free trial
- Mobile dedicated apps for both iOS and Android users
- Customer support includes phone and email
- Standard 256-bit SSL encryption security
- Multi-platform support
Base CRM 2 Cons
- Deal and lead scoring features are not available for Starter and Professional users
- Base CRM doesn’t offer on-premise deployment, which can be a problem for some users
Competitors & Alternatives
The main competitors for Base CRM are Zoho CRM and Pipeline Deals.Zoho CRM is focused on sales force automation and its features include lead & opportunity management, territory mapping & sales forecasting, as well as marketing automation. The product is based on workflow automation and supports integration with leading social networks for customer engagement. Additionally Zoho CRM includes major account management which groups multiple contacts in one business together for better analysis & follow-up. The product is cloud based and supports mobile device access as well.
Base CRM on the other hand is a scalable CRM solution that can address any size of business. Its focus however is mainly on lead development along with customer & sales management. While it does not include customer support, it does provide telephony integration to allow sales agents to communicate with clients directly from the application.
PipelineDeals however focuses more on the development of a successful pipeline for lead conversion. In additional to core customer management features the product also provides activity tracking and deal management to unify all information for opportunity closure. The product also provides a collaboration platform for sales team engagement & sharing, as well as allows definition of key sales goals & targets for performance evaluation. PipelineDeals includes an open API for third party software integration as well.
While BaseCRM does not fully support these features, it does provide a Mobile CRM. This includes customer location services & territory management through its GIS integration, as well as offline access which will then sync all work with the application once connection is re-established.. The full list of competitors can be found here.
Base CRM Pricing Information
The cost of license starting from $19 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Base CRMQuestions to ask the vendor during a demo
Schedule a demo with Base CRM and access 25 must ask questions for the vendor while watching Base CRM in action.Base CRM Categories
CRM
Banking CRM
Casino CRM
Channel Management
Complaint Management
Customer Loyalty
Healthcare CRM
Insurance CRM
Mac CRM
Mobile CRM
Online CRM
Pharmaceutical CRM
Base CRM specifications
| ITQlick Score: | 89/100 |
|---|---|
| ITQlick Rating: | (4.4/5) |
| Company: | Base CRM |
| Address: | 212 W. Superior #200 Suite 200 Chicago, IL 60654 United States |
| Pricing: | Starting from $19 per user/month |
| Typical customers: | Small business, Medium business, Large business |
| Platforms: | Desktop, Mobile, Cloud |
| Operating Systems: | Mac OS, Windows, Linux |
Base CRM Features
Contact Management
Customer Database
Customer Service
Dashboards
Email Marketing
Knowledge Base
Lead Management
Sales Automation
Sales Forecasting
Sales Reports
Base CRM Vs. Alternatives
ITQlick rating
ITQlick score
Pricing score
License pricing
Functionality score
Software review
Compare
Base
ITQlick Score
89/100
Pricing score
2/10
License pricing
$19 per user/month
Functionality score
29
Software review
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Pipedrive
ITQlick Score
99/100
Pricing score
2/10
License pricing
$12 per user/month
Functionality score
19
Software review
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Salesforce
ITQlick Score
98/100
Pricing score
3/10
License pricing
$25 per user/month
Functionality score
28
Software review
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Zoho
ITQlick Score
98/100
Pricing score
2/10
License pricing
$12 per user/month
Functionality score
36
Software review
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Nimble
ITQlick Score
97/100
Pricing score
2/10
License pricing
$19 per user/month
Functionality score
31
Software review
Compare
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.