Zendesk Explore Review - why 4.2 stars?

Shlomi Lavi / updated: Nov 11, 2022

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What is Zendesk Explore?

Zendesk Explore is fast, fluid, engaging, and powerful to answer questions as they pop up during a business day, on any device. It is not about consuming dashboards on a mobile, but about doing sophisticated BI wherever you are, particularly on a tablet. If you know how to build a presentation, you can use the entire web as your data warehouse, create compelling visualizations and share insights.

Zendesk Explore has been since 2009 the cloud BI pioneer - it was the first vendor to offer front-end BI capabilities for Google BigQuery and also the first BI solution available in Google Apps that enables natively collaborative business intelligence.

Zendesk Explore has also been named in Gartner Who Who in Cloud BI and has been included among the Gartner Cool Vendors in PaaS for 2014.

Who is it best for?

Zendesk Explore has customers using its platform all across the globe: Shell, Lenovo, McAffee, Microcred, Royal Canin, Greenpeace,… to name but a few. Zendesk Explore has built strong formal partnerships with leading technology companies such as Google, Amazon, Appsbroker, Noovle, BI-One, Revevol, Intelligence Partner and many more.

Main features and functionalities

Its UI combines the visual simplicity and elegance of the best consumer apps with powerful features to connect to all major data sources, on-premise or online - from spreadsheets and traditional relational databases to Google Analytics, Facebook, Twitter, YouTube, Salesforce and Zendesk and up to Big Data sources such as Google BigQuery, Amazon Redshift, Microsoft Azure and SAP HANA.

Zendesk Explore runs entirely in the cloud so enterprises avoid spending tens of thousands of dollars on servers to upload and refine their data. No other BI service is as flexible and powerful, as beautiful and enjoyable and as affordable as Zendesk Explore. In the mobile first, cloud first world, maximizing ease of use is the name of the game for any business application. Zendesk Explore is setting a new industry standard for business intelligence UI.

What is the actual cost?

Zendesk Explore pricing depends on four subscription offerings: Suite Team, Suite Growth, Suite Professional, and Suite Enterprise. Zendesk Explore is available as a pre-built module in each plan. All plans have a free trial, and pricing is based on a per-user model.

Suite Team pricing starts at $49 per month, and pricing for Suite Growth starts at $79 per month. Suite Professional pricing begins at $99 per month, while Suite Enterprise pricing starts at $150 per month.

ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Zendesk Explore. You can also find here pricing information from Zendesk Explore's website.

Pros

• Building dashboards on Zendesk Explore is relatively easy, even for new users
• The software has an intuitive user interface, and dashboards are laid out beautifully, making them easy to understand
• Zendesk Explore is fully cloud-based and requires no maintenance or extra hosting cost
• The business intelligence tool offers both monthly and annual billing system and a 14-day free trial
• The business intelligence solution can perform “what if” analysis unlike other similar tools

Cons

• Zendesk Explore is unavailable as a separate solution and can only be purchased as part of a Zendesk for Service plan
• The software does not have a robust feature set native to business intelligence solutions
• Adding text and image feature of this business intelligence solution is not available for Standard plan users

How it stacks up?

Access a head to head analysis of Zendesk Explore vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Zendesk Explore right for you or your business?

BIME Analytics is now Zendesk Explore. Zendesk Explore is a business intelligence solution for companies across several industries, including financial services, higher education, retail, media, and telecommunications. The software is highly scalable for businesses of all sizes.