Zendesk Explore Review - why 4.2 stars?

BIME Analytics Review
ITQlick Score: 85/100
ITQlick Rating:
Pricing: 8/10 - high cost
Category: Business Intelligence -> Zendesk Explore review
Ranking:Ranked 40 out of 553 Business Intelligence systems
Company: BIME
Pricing: starts at $490 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Zendesk Explore pricing, Zendesk Explore alternatives
Shlomi LaviShlomi Lavi / updated: Nov 11, 2022

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What is Zendesk Explore?

Zendesk Explore is fast, fluid, engaging, and powerful to answer questions as they pop up during a business day, on any device. It is not about consuming dashboards on a mobile, but about doing sophisticated BI wherever you are, particularly on a tablet. If you know how to build a presentation, you can use the entire web as your data warehouse, create compelling visualizations and share insights.

Zendesk Explore has been since 2009 the cloud BI pioneer - it was the first vendor to offer front-end BI capabilities for Google BigQuery and also the first BI solution available in Google Apps that enables natively collaborative business intelligence.

Zendesk Explore has also been named in Gartner Who Who in Cloud BI and has been included among the Gartner Cool Vendors in PaaS for 2014.

Who is it best for?

Zendesk Explore has customers using its platform all across the globe: Shell, Lenovo, McAffee, Microcred, Royal Canin, Greenpeace,… to name but a few. Zendesk Explore has built strong formal partnerships with leading technology companies such as Google, Amazon, Appsbroker, Noovle, BI-One, Revevol, Intelligence Partner and many more.

Main features and functionalities

Its UI combines the visual simplicity and elegance of the best consumer apps with powerful features to connect to all major data sources, on-premise or online - from spreadsheets and traditional relational databases to Google Analytics, Facebook, Twitter, YouTube, Salesforce and Zendesk and up to Big Data sources such as Google BigQuery, Amazon Redshift, Microsoft Azure and SAP HANA.

Zendesk Explore runs entirely in the cloud so enterprises avoid spending tens of thousands of dollars on servers to upload and refine their data. No other BI service is as flexible and powerful, as beautiful and enjoyable and as affordable as Zendesk Explore. In the mobile first, cloud first world, maximizing ease of use is the name of the game for any business application. Zendesk Explore is setting a new industry standard for business intelligence UI.

What is the actual cost?

Zendesk Explore pricing depends on four subscription offerings: Suite Team, Suite Growth, Suite Professional, and Suite Enterprise. Zendesk Explore is available as a pre-built module in each plan. All plans have a free trial, and pricing is based on a per-user model.

Suite Team pricing starts at $49 per month, and pricing for Suite Growth starts at $79 per month. Suite Professional pricing begins at $99 per month, while Suite Enterprise pricing starts at $150 per month.

ITQlick pricing score is 8 out of 10 (10 is most expensive). Access ITQlick pricing guide for Zendesk Explore. You can also find here pricing information from Zendesk Explore's website.


  • Building dashboards on Zendesk Explore is relatively easy, even for new users
  • The software has an intuitive user interface, and dashboards are laid out beautifully, making them easy to understand
  • Zendesk Explore is fully cloud-based and requires no maintenance or extra hosting cost
  • The business intelligence tool offers both monthly and annual billing system and a 14-day free trial
  • The business intelligence solution can perform “what if” analysis unlike other similar tools


  • Zendesk Explore is unavailable as a separate solution and can only be purchased as part of a Zendesk for Service plan
  • The software does not have a robust feature set native to business intelligence solutions
  • Adding text and image feature of this business intelligence solution is not available for Standard plan users

How it stacks up?

Access a head to head analysis of Zendesk Explore vs alternative software solutions.
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Zendesk ...
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$490 per month
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$125 per user/month

Frequently Asked Questions (FAQs)

Is it the best Business Intelligence system?

Zendesk Explore is ranked 40 out of 553 software in their category (Business Intelligence systems).

How they are rated on ITQlick?

The rating of Zendesk Explore is 4.2 stars out of 5 and the total score is 85 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Zendesk Explore makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Zendesk Explore on your mobile/smart phone.

What should we ask during a demo session?

Differences between Zendesk Explore and alternatives?

The most popular alternatives to Zendesk Explore in 2023: Qlik Sense, SuiteAnalytics, Sisense, Infor Birst, Balanced Scorecard. Access the complete competitors analysis here - Zendesk Explore VS Business Intelligence Software alternatives.

Is Zendesk Explore right for you or your business?

BIME Analytics is now Zendesk Explore. Zendesk Explore is a business intelligence solution for companies across several industries, including financial services, higher education, retail, media, and telecommunications. The software is highly scalable for businesses of all sizes.

List of categories

Financial reporting
BI & Analytics
Data Analysis Tools
Business Intelligence
Cloud BI
Data analysis
Data mining
Data visualization
Data Warehousing
Query and Report Writer
Content Marketing
Data Management

List of features

Ad-Hoc Analysis
Ad-Hoc Reporting
Automatic Scheduled Reporting
Customizable Dashboard
Customizable Features
Forecasting & Budgeting
Graphic Benchmark
Multy Languages
Performance Measurements
Profit Analysis
Data analysis
Query and Report Writer

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.