Bitrix24 Review

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Bitrix24 Review

ITQlick rating
(4.1/5)

Starting from $15.36 per 2 users/month

Bitrix24 is a social enterprise platform for small businesses that can create a unified workspace for a company for handling the daily tasks and operations. The software can be used as a project management, social collaboration and social intranet solution and includes more than 35 tools. Bitrix Inc., the company behind social enterprise platfo...

  • ITQlick score: 90/100

    Main category: CRM

    Sub categories (4/23):

    • Document Management
    • Banking CRM
    • Casino CRM
    • Complaint Management

    Typical customer size: Small business, Medium business, Large business

Shlomi Lavi / updated: Jul 21, 2020

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What is Bitrix24 Used For?

Bitrix24 is a social enterprise platform for small businesses that can create a unified workspace for a company for handling the daily tasks and operations. The software can be used as a project management, social collaboration and social intranet solution and includes more than 35 tools.

Bitrix Inc., the company behind social enterprise platform, was founded back in 1998 and has served more than 60,000 customers so far.

Average Rating -

The rating of Bitrix24 is 4.1 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together. Non-profit organizations and educational institutes can also use this software and request for discount.

Features

Bitrix24 comes with instant messaging and group chat, video conferencing, unlimited tasks/subtasks, unlimited projects, daily planner, document management, planning, reporting, time management, CRM and sales automation, HR and employee management, workflow automation, customization and integration features. The software offers a combination of social intranet with CRM tools and the on-premise version can give users complete control over source code access, data and additional tools.

Bitrix24 3 Pros

  • Bitrix24 offers unlimited employees support in all the paid cloud versions
  • Bitrix24 offers 5GB online storage and 12 employees support for free plan users
  • The social enterprise platform offers mobile dedicated app for iOS and Android device users

Bitrix24 2 Cons

  • Bitrix24 doesn’t offer time management and work reports feature for Standard plan users
  • Bitrix24 offers free technical support and product updates only for the first year

Competitors & Alternatives

Wrike and Mavenlink are the competitors of Bitrix24. Wrike comes with online document collaboration, workload management and email integration features but doesn’t offer any burndown chart feature for users. Mavenlink comes with PayPal and QuickBooks integration, resource allocation and invoicing features but finding open tasks among all the projects can be difficult in this software.

Bitrix24 Pricing Information

The cost of license starting from $15.36 per 2 users/month. The experts at ITQlick has reviewed Bitrix24 pricing and gave the software a total cost of ownership (TCO) rating of 6 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Bitrix24 in action

Bitrix24 Categories

Document Management
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Customer Service
Healthcare CRM
Help Desk
Insurance CRM
Lead Generation
Mac CRM
Mobile CRM

Specifications

Company:
Address: United States
Website:https://www.bitrix24.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

Bitrix24 Features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Version Control
Document Management
Project Management
Contact Management
Task Management
Content Management

Bitrix24 Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Bitrix24
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
90/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$15.36 per 2 users/month
Hosting
On premise and Cloud
Functionality score
33
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Salesforce
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.