Bitrix24 Review - why 4.1 stars?

Bitrix24 Review
ITQlick Score: 90/100
ITQlick Rating: (4.1/5)
Pricing: 6/10 - average cost
Category: CRM -> Bitrix24
Ranking:Ranked 17 out of 600 CRM systems
Company: Bitrix, Inc.
Pricing: starts at $19 per 2 users/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Bitrix24 pricing, Bitrix24 alternatives
Shlomi LaviShlomi Lavi / updated: May 08, 2021

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What is Bitrix24?

Bitrix24 is a social enterprise platform for small businesses that can create a unified workspace for a company for handling the daily tasks and operations. The software can be used as a project management, social collaboration and social intranet solution and includes more than 35 tools.

Bitrix Inc., the company behind social enterprise platform, was founded back in 1998 and has served more than 60,000 customers so far.

What is Bitrix24 rating? ()

The rating of Bitrix24 is 4.1 stars out of 5 and the total score is 90 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Bitrix24's typical customers?

Bitrix24 is suitable for small companies, online shops and sales department of various companies that are looking for a unified platform where they can share files and work on projects together. Non-profit organizations and educational institutes can also use this software and request for discount.

Is Bitrix24 the best CRM?

Bitrix24 is ranked 17 out of 600 software in their category (CRM systems).

What are their main features and functionalities?

Bitrix24 comes with instant messaging and group chat, video conferencing, unlimited tasks/subtasks, unlimited projects, daily planner, document management, planning, reporting, time management, CRM and sales automation, HR and employee management, workflow automation, customization and integration features. The software offers a combination of social intranet with CRM tools and the on-premise version can give users complete control over source code access, data and additional tools.

What are Bitrix24's pros? (3 Pros)

  • Bitrix24 offers unlimited employees support in all the paid cloud versions
  • Bitrix24 offers 5GB online storage and 12 employees support for free plan users
  • The social enterprise platform offers mobile dedicated app for iOS and Android device users

What are Bitrix24's cons? (2 cons)

  • Bitrix24 doesn’t offer time management and work reports feature for Standard plan users
  • Bitrix24 offers free technical support and product updates only for the first year

Who are their main alternatives?

Wrike and Mavenlink are the competitors of Bitrix24. Wrike comes with online document collaboration, workload management and email integration features but doesn’t offer any burndown chart feature for users. Mavenlink comes with PayPal and QuickBooks integration, resource allocation and invoicing features but finding open tasks among all the projects can be difficult in this software.

What is the cost of Bitrix24?

The cost of license starts at $19 per 2 users/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Bitrix24

What should you ask Bitrix, Inc. during a demo session? (65 questions)

Schedule a demo with Bitrix24 and access 65 must ask questions for the vendor while watching Bitrix24 in action. Visit the vendor's website here.

List of categories

Document Management
Banking CRM
Casino CRM
Complaint Management
Customer Loyalty
Customer Service
Healthcare CRM
Help Desk
Insurance CRM
Lead Generation
Mac CRM
Mobile CRM

List of features

Basic Reports
Chat
Data Import/Export
Online Customer Support
Version Control
Document Management
Project Management
Contact Management
Task Management
Content Management

Bitrix24 Vs. Alternatives

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Nimble
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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.