BMC Track-It! Review - why 4.2 stars?

Shlomi Lavi / updated: Aug 02, 2022

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What is BMC Track-It!?

BMC Track-It! is an IT help desk software that can help users everything they need to get complete control of their asset management and help desk. The module-structured software offers everything you need for managing your IT help desk starting from knowledge base solutions to software license management.

BMC Software, the company behind BMC Track-It!, offers IT management solutions since 1980. The company has served tens of thousands of IT organizations starting from small businesses to Global 100. The company is headquartered in Texas and offers industry leading cloud management and business service management solutions.

Who is it best for?

BMC Track-It! is perfect for small to medium sized businesses. Companies with IT help desk solution needs can use this software. Zane College, San Mateo and Memorial Care Health Services are some of the clients of BMC Track-It!.

Main features and functionalities

BMC Track-It! comes with change management, self-service portal, help desk, dashboard and analytics, mobile help desk, knowledge management features, purchasing, reporting, asset management and software license management features. The help desk part comes with work order templates, scheduled work orders, service level agreements, skill routing, automatic email to work order generation and email notifications. The change management part comes with tracking, controlling and reporting on IT change management processes, approval automation and process enforcement features.

The self-service portal can help users to search for problem solutions, submit new requests, check status of previous work orders, access asset information andintegration with active directory features. Users can instant access to key performance indicators, check workload and performance measurements and get timely and effective reporting using dashboard and analytics features. The mobile help desk supports Android and iOS devices and can be accessed from anywhere, anytime.

What is the actual cost?

The cost of license starts at $995 per license. ITQlick pricing score is 5.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for BMC Track-It!. You can also find here pricing information from BMC Track-It!'s website.

Pros

• BMC Track-It! offers IT help desk solution for small and mid-size businesses
• BMC Track-It!offers on-premise help desk for users with ticket tracking, process automation and asset management features
• The customer support of BMC Track-It!offers PremiumCare technical support and community for users
• The IT help desk software offers mobile help desk and self-service portal features unlike other similar tools
• The IT help desk solution offers software license management and knowledge management features

Cons

• BMC Track-It! is not suitable for large business companies that are looking for an IT help desk
• BMC Track-It! doesn’t offer Software as a Service deployment option which can be a problem for some users
• The customer support of BMC Track-It! offers premium support at additional cost
• The IT help desk software offers physical inventory barcode as an add-on feature
• User satisfaction survey feature of this IT help desk solution is not included in the software

How it stacks up?

Access a head to head analysis of BMC Track-It! vs alternative software solutions.

Frequently Asked Questions (FAQs)