bpm’online CRM Review

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Last updated: Jan 31, 2020

bpm’online CRM Review

ITQlick rating
(5/5)

Starting from $25 per user/month

Bpm’online is a process-based cloud CRM software for marketing, sales and service automation. A comprehensive suite of seamlessly integrated products, the solution delivers end-to-end processes to manage the en...

  • Categories (4/23):

    • Dashboards & KPIs
    • Business Process Management (BPM)
    • CRM
    • Banking CRM

Shlomi Lavi / updated: Jan 31, 2020

What is bpm’online CRM?

Bpm’online is a process-based cloud CRM software for marketing, sales and service automation. A comprehensive suite of seamlessly integrated products, the solution delivers end-to-end processes to manage the entire customer journey – from lead generation to sales, and to continuous customer support. All bpm’online products are backed by a robust business process management (BPM) platform, enabling users to streamlines customer-facing processes and improve operational efficiency.

Bpm’online offers two tangible benefits to its customers, which also set the Solution apart from its competitors:

1. Ability to change processes on the go. Smart BPM engine that is at the core of bpm’online platform, enable users to model, execute, analyze and optimize processes in real time. Visual process designer allows business analysts and other non-technically savvy users easily modify process without coding.

2. Seamlessly integrated solutions for marketing, sales and service on one platform. Bpm’online offers comprehensive full-fledge applications for marketing, sales and service management that can be used as standalone products or combined into a single CRM bundle. Built on one platform, delivers consistent UI across all products, enabling users to share the same experience.

Bpm’online has been widely recognized by key industry analysts, receiving multiple product awards, including Gartner MQs, Forrester Waves, CRM Value Matrix by Nucleus Research, Ovum CRM Decision Matrix and CRM Market Leader Awards, among others.

Average Rating -

The rating of bpm’online CRM is 5 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Bpm’online CRM offers solutions for companies of any size – from small companies to big enterprises. A wide array of products and editions in a suite allow companies of all sizes choose the combination that fits best their business model. In addition, together with more than 400 channel partners across the globe bpm’online developed tailored solutions for more than 24 verticals, including retail, financial services, real estate, media and advertising, telecom, pharma, manufacturing, professional services, government, and transportation.

Features

Bpm’online offers its customers three seamlessly integrated solutions for marketing, sales and service management, all of which can be used as standalone products or combined into a one powerful solution built on a single CRM platform.

• Bpm’online marketing is a comprehensive marketing management software that aims at delivering demand generation excellence. It provides the following marketing features: customer data management, lead generation, marketing campaign automation, Email-marketing, event management, as well as a rich set of productivity tools and out-of-the-box best practice processes.

• Bpm’online sales is a cloud sales force automation software that drives efficient and best practice sales processes, enabling total control over the entire sales lifecycle - from lead generation to repeat sales. The following features are available with the solution: 360° customer view, a rich set of best practice built in processes, sales collaboration tools, lead and opportunity management, sales forecasting, field and mobile sales, orders and invoices, document and contract management, project management and integrations.

• Bpm'online service is a cloud-based solution that delivers end to end processes for full-cycle service management, ensuring omnichannel customer service and support. Both, service agents and supervisors can take advantage of working in a unified environment to handle a growing number of customer requests. The solution offers service professionals such features as: unified customer database, omnichannel communications options, solution for contact centers, business process automation and optimization, case and queue management, problem management, change and release management, service catalogue and SLA, configuration and release management, knowledge base, as well as number of native integrations.

bpm’online CRM 5 Pros

  • Bpm’online flagship products are aligned on a single platform, which enables for managing the complete customer journey – from lead generation to repeat sales and service provision
  • Backed by a robust business process management (BPM) platform, all bpm’online products provide the ability to easily design, monitor and optimize processes on-the-go, as well as take advantages of already pre-built best practice processes.
  • Bpm’online easily integrates and synchronizes with other business applications.
  • Bpm’online is accessible from any device enabling its users to stay updated 24/7.
  • Bpm’online is easy to customize and use so it does not require any technical background from its users.

bpm’online CRM 2 Cons

  • Bpm’online on premise deployment is available not for all products and editions. For example, sales product offers such deployment option only for its enterprise edition.
  • Basic tech support is offered at no additional cost for cloud subscriptions only, but requires additional fee if you need it to be deployed on premise, or want to use Business or Premium packages.

Competitors & Alternatives

There are two main competitors for bpm’online – Salesforce and Microsoft Dynamics CRM.

Bpm’online CRM offers two options of deployment, which are cloud and on premise. Salesforce, on the other hand, can only be accessed in the cloud.

Salesforce enables for multiple process automation tools, such as Process Builder, Approvals, Workflow, Visual Workflow. Different BPM tools contain different set of process elements. BPM engine, which runs bpm’online, is a single tool for business process modelling and execution with a single library of process elements, which is an incontestable advantage of the system.

Microsoft Dynamics CRM offers a sales product with extended functionality but limited marketing and service functionality. While bpm’online offers one platform, three products, extended marketing, sales and service functionality available from a single interface.

Microsoft Dynamics CRM easy integrates with Office 365. However, apart from native applications, bpm’online’s API provides the flexibility to integrate with any corporate system and business application, including Office 365.

bpm’online CRM Pricing Information

The cost of license starting from $25 per user/month. The experts at ITQlick has reviewed bpm’online CRM pricing and gave the software a total cost of ownership (TCO) rating of 4.2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching bpm’online CRM in action

bpm’online CRM Categories

Dashboards & KPIs
Business Process Management (BPM)
CRM
Banking CRM
Call Center
Complaint Management
Customer Loyalty
Insurance CRM
Lead Generation
Mac CRM
Mobile CRM
Online CRM

Specifications

Company:
Address: Boston, USA
Customers: Medium business, Large business
Business Area: Customer service, Marketing, Sales management, Service management
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

bpm’online CRM Features

Customer Service
Email Marketing
Marketing Automation
Sales Automation
Collaboration Center

bpm’online CRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
bpm’online
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
80/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$25 per user/month
Hosting
On premise and Cloud
Functionality score
28
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$15 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
Keap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.8/10
License pricing license pricing (if provided by the software vendor)
$99 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review