Breadcrumb Review - why 4.4 stars?

Shlomi Lavi / updated: Mar 09, 2022

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What is Breadcrumb?

Breadcrumb (now Upserve) is a cloud-based all-in-one retail and restaurant POS system designed to boost business efficiency and profits. The software comes with features such as:

• Restaurants Analytics: Upserve provides insights that make it easy for restaurants to understand and manage labor costs, scheduling, and employee productivity.
• Menu Intelligence: This feature enables the servers to efficiently and quickly search through menu items or categories and process every order as quickly as possible.
• Training Mode: Upserve offers practice lessons for new hires making it easy to train staff on using all its restaurant POS features.
• Offline Mode: Upserve provides offline support that helps restaurants serve their customers even if connectivity is lost.

Upserve acquired Breadcrumb from Groupon in 2016. The restaurant POS system is now operated by Upserve, which was founded in 2009. The company is headquartered in Providence, Rhode Island, United States, and has up to 200 employees.

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Who is it best for?

The typical customers that benefits from utilization of Breadcrumb are those in the small business category (10-200 employees) and medium-sized (500 to 1,000) in the service market sectors needing IT, data processing and hosting and other related services, particularly the field of restaurants/food services and POS.

Main features and functionalities

Breadcrumb is cloud-based and for Apple devices only and it helps users in viewing the available tables, making modifications to the menu items and in splitting checks. It is also possible to access the information about the payroll, real-time reports and time clocks. The management tools in this software assist in tracking sales and sales items and in monitoring week-over-week trends in the service sector.

What is the actual cost?

Upserve provides three license pricing options; these pricing options are Core, Pro, and Pro Plus. The core starts at $59 with the requirement of $60/terminal, the Pro is priced at $199 with the requirement of $50/terminal, and the Pro Plus is priced at $359.

Core comes with features such as Logbook, Guest Trends, Training Mode, Offline Mode, Upserve Payments, Sales, Product & Labor Reporting, EMV, Transaction Search, Transparent Batch/Deposit Info, Upserve Workforce, 3rd Party Platform Integrations, Upserve Marketing, Campaigns, Reputation Management, Live Mobile App and a 24/7 US-Based Support.

Pro comes with all features in the core, including Menu Optimization, Server Performance, Recipe Costing, Vendor Management, Click Purchasing, Low Inventory Alerts, In-house Solution, Upserve Loyalty, Customizable Rewards Program, and Guest Lifetime Value.

ITQlick pricing score is 2.6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Breadcrumb. You can also find here pricing information from Breadcrumb's website.

Pros

• Upserve provides practical training sessions for new hires
• Upserve offers a 24/7 customer support channel
• The software is low-cost amongst its competitors

Cons

• Users complain of the software not being user-friendly

How it stacks up?

Access a head to head analysis of Breadcrumb vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Breadcrumb right for you or your business?

Upserve acquired Breadcrumb from Groupon in 2016. Retail businesses like restaurants seeking the tools necessary to grow their business can use Upserve. Examples of Upserve customers are Smoke Shop, Bitter & Twisted, The Varano Group, etc.