Breadcrumb Review - why 4.4 stars?

Breadcrumb Review
ITQlick Score: 94/100
ITQlick Rating: (4.4/5)
Pricing: 2.6/10 - low cost
Category: Retail & POS -> Breadcrumb
Ranking:Ranked 7 out of 431 Retail & POS systems
Company: Upserve, Inc.
Pricing: starts at $59 per month
Typical customers: SMBs
Platforms: Desktop, Mobile
Links: Breadcrumb pricing, Breadcrumb alternatives
Shlomi LaviShlomi Lavi / updated: Nov 04, 2021

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What is Breadcrumb?

Breadcrumb (now Upserve) is a cloud-based all-in-one retail and restaurant POS system designed to boost business efficiency and profits. The software comes with features such as:
  • Restaurants Analytics: Upserve provides insights that make it easy for restaurants to understand and manage labor costs, scheduling, and employee productivity.
  • Menu Intelligence: This feature enables the servers to efficiently and quickly search through menu items or categories and process every order as quickly as possible.
  • Training Mode: Upserve offers practice lessons for new hires making it easy to train staff on using all its restaurant POS features.
  • Offline Mode: Upserve provides offline support that helps restaurants serve their customers even if connectivity is lost.
Upserve acquired Breadcrumb from Groupon in 2016. The restaurant POS system is now operated by Upserve, which was founded in 2009. The company is headquartered in Providence, Rhode Island, United States, and has up to 200 employees.

What is Breadcrumb rating? ()

The rating of Breadcrumb is 4.4 stars out of 5 and the total score is 94 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Breadcrumb's typical customers?

The typical customers that benefits from utilization of Breadcrumb are those in the small business category (10-200 employees) and medium-sized (500 to 1,000) in the service market sectors needing IT, data processing and hosting and other related services, particularly the field of restaurants/food services and POS.

Is Breadcrumb the best Retail & POS?

Breadcrumb is ranked 7 out of 431 software in their category (Retail & POS systems).

What are their main features and functionalities?

Breadcrumb is cloud-based and for Apple devices only and it helps users in viewing the available tables, making modifications to the menu items and in splitting checks. It is also possible to access the information about the payroll, real-time reports and time clocks. The management tools in this software assist in tracking sales and sales items and in monitoring week-over-week trends in the service sector.

What are Breadcrumb's pros? (3 Pros)

  • Upserve provides practical training sessions for new hires
  • Upserve offers a 24/7 customer support channel
  • The software is low-cost amongst its competitors

What are Breadcrumb's cons? (1 cons)

  • Users complain of the software not being user-friendly

Who are their main alternatives?

Upserve competes with other POS systems like Revel systems, Square point of sale, and Toast POS. These POS systems will be compared in key areas below:
  • Functionality: Upserve offers features like Restaurant POS, sales Reporting, payment management, marketing & CRM, workforce management, gifts cards, Inventory, Tableside ordering, online ordering, loyalty program, etc. Compared to its alternatives, square point of sale offers similar POS functionalities to Upserve except for checkouts and customization. Toast POS offers similar POS features with Upserve except for kitchen display system and multi-location management (lacking in Square point of sale). Revel systems also offer kitchen management (similar to Toast POS), employee & enterprise management (lacking in Upserve), etc.
  • Customer/Industries: Upserve targets restaurants, bars, cafes, nightclubs, pizza, winery, etc. Customers using Upserve are Press espresso food spirits, Playa Bowls, The smoke Shop, etc. Compared to its alternatives, Square point of sale targets coffee shops, ice cream trucks, bars and breweries, beauty and professional, health & fitness, home and repair services, etc. Toast POS targets food trucks, fast-casual, bar & nightclubs, Café bakeries, enterprise, pizza, etc. Customers like Odd Duck, Roc N Ramen, Barkhaus, Trapper Sushi, and Busboys & Poets use Toast POS. Revel systems target restaurants, retail, pizza Ana coffee shops. Kung Fu Tea, Savi Provisions, eggsluts, 1100 group, Fat Brands, Mapel Street, Charlotte Tilbury, Buff city soap, The Halal Guys all use Revel systems.
  • Cost: Industry experts cost-rated this POS software as 1.3/5 (where 1-2 is low-cost and 4-5 is a high cost), which means it is low-cost software amongst its alternatives. The license cost information for Upserve starts at $59 with a requirement of $60/terminal. The license cost information for the square point of sale is unavailable. Toast starts at $165/month, and Revel systems start at $99/monthly per terminal on monthly billing.
  • Cloud-based/On-premise: Upserve, and all the alternatives are cloud-based restaurants and POS systems.
  • Popularity: Upserve (2009), a subsidiary of Lightspeed (2005), is publicly traded on TSX and NYSE as LSPD. Compared to its alternatives, Square point of sale (2009) is publicly traded on the NYSE under the symbol of SQ with locations in the United States, Canada, Japan, Australia, United Kingdom, and Ireland. Toast POS (2011) is publicly traded on the NYSE under the symbol of TOST, with over 40,000 restaurants in operation. Revel Systems (2010) is privately held, with over 20,000 businesses globally.
  • Scalability: Upserve and its alternatives like Square point of sale and Toast POS can scale restaurants businesses from coffee shops & bars to enterprises businesses.
  • Support: Upserve share similar support channels to Toast POS and Square point of sales like a knowledge base and Phone support. Upserve, Toast POS, and Revel systems offer a 24/7 live rep. Upserve Square point of sale and Revel systems offers Chat. Revel Systems, Square point of sale, and Toast POS offer email/help desk and FAQs/forum. Revel Systems is lacking in a knowledge base.

What is the cost of Breadcrumb?

Upserve provides three license pricing options; these pricing options are Core, Pro, and Pro Plus. The core starts at $59 with the requirement of $60/terminal, the Pro is priced at $199 with the requirement of $50/terminal, and the Pro Plus is priced at $359.

Core comes with features such as Logbook, Guest Trends, Training Mode, Offline Mode, Upserve Payments, Sales, Product & Labor Reporting, EMV, Transaction Search, Transparent Batch/Deposit Info, Upserve Workforce, 3rd Party Platform Integrations, Upserve Marketing, Campaigns, Reputation Management, Live Mobile App and a 24/7 US-Based Support.

Pro comes with all features in the core, including Menu Optimization, Server Performance, Recipe Costing, Vendor Management, Click Purchasing, Low Inventory Alerts, In-house Solution, Upserve Loyalty, Customizable Rewards Program, and Guest Lifetime Value.

According to ITQlick expert cost research, Upserve is cost-rated at 1.3/5, which means it is low-cost retail and POS software. The rating system considers this software rated 1-2 as low-cost and 4-5 as high cost.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Breadcrumb

What should you ask Upserve, Inc. during a demo session? (65 questions)

Schedule a demo with Breadcrumb and access 65 must ask questions for the vendor while watching Breadcrumb in action.

Is it the right software for you?

Upserve acquired Breadcrumb from Groupon in 2016. Retail businesses like restaurants seeking the tools necessary to grow their business can use Upserve. Examples of Upserve customers are Smoke Shop, Bitter & Twisted, The Varano Group, etc.

List of categories

Bakery POS
iPad POS
Mobile POS Systems
POS for Bars
POS for Resturants
Retail CRM POS
Retail Inventory POS
Tablet POS Systems

Breadcrumb Vs. Alternatives

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3.2/10
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60
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.