Bridge Review - why 2.8 stars?

Shlomi Lavi / updated: Mar 28, 2022

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What is Bridge?

Bridge is an award-winning enterprise patient engagement solution for healthcare organizations. The platform allows companies to replace their existing EHR’s patient portal, connect multiple health IT systems, consolidate patient engagement tools, and launch a digital front door. Scalable and easy to deploy, the solution is ONC 2015 Edition Certified and available as a client-branded web application and mobile app for Android and iOS. Bridge streamlines the patient experience by automating the entire care journey. Patients are kept engaged with customizable electronic communications, and multi-platform access to health, financial, and appointment information. Features include self-scheduling, health information access, secure patient-provider messaging, mobile intake, bill pay, telemedicine and much more. With a fully-documented and free API, healthcare organizations can easily create their own interfaces, add-on features, and run advanced reports. Founded in 2012 and headquartered in Dallas, Texas, Bridge is trusted by outpatient groups, specialty clinics, hospitals and EHR vendors as their patient engagement solution of choice.

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Who is it best for?

The software is a useful solution for healthcare organizations of all sizes and types, including small and medium practices as well as large multi-location hospitals. Some notable clients of the software include Helix Health & Wellness and Southern Ohio Medical Center etc.

Main features and functionalities

Bridge’s suite of products include:
Bridge Portal
The comprehensive patient portal is the company’s core product and offers secure patient-provider messaging, medical records access, lab results, prescription refill requests,, portal self-registration, two factor authentication, appointment requests and reminders, patient forms, broadcast messaging, proxy accounts, and patient education.
Bridge Pay
Bridge features advanced online bill pay and financial management tools with deep integration into many of the industry's leading Revenue Cycle Management and Practice Management systems. Advanced integrations with these systems and leading payment gateways allow patients to view their entire financial picture and pay their bill online in a PCI-compliant manner.
Bridge Scheduling
Bridge supports real-time, self-scheduling for most EHR/PM systems and accommodates custom workflows and complex decision trees. Appointments that cannot be self-scheduled can be routed as appointment requests. Once an appointment is scheduled, appointment reminders can be sent automatically via email, SMS, IVR and/or push notification for appointments made both inside and outside of the portal, even for patients that haven’t registered for a portal account. Bridge Scheduling can be made available directly on a company’s website, through Bridge’s patient portal, or in Bridge’s client-branded mobile app.
Bridge Telehealth
Bride’s telehealth solution leverages Zoom® for Healthcare and enables organizations to seamlessly connect telehealth into their visit workflow. It also integrates with existing modules like Bridge Intake and Bridge Scheduling to help providers develop automated, custom telehealth workflows across the entire care journey for greater efficiency.
Bridge Mobile
Healthcare organizations can publish their own, branded iOS/Android mobile app using the same user interface as the Bridge Portal web application, giving patients a unified web/mobile experience. The mobile app offers all the same functionality as the web application, including patient medical records, appointment scheduling, messaging, lab results, patient education, bill pay, and more.
Bridge Intake
A next-generation patient intake and check-in solution to conveniently capture all the important patient intake information in a single step. The product can be accessed throughout Bridge's patient engagement platform, which includes their patient portal and native mobile app, or via an SMS invitation sent to the patient prior to the visit. Bridge Intake uses a bidirectional interface to send and receive information, potentially from multiple EHRs and PM systems, and exports data to discrete data fields in the EHR/PM systems.
Bridge Tasking
Centralize patient requests and portal tasks with Bridge’s tasking solution. Similar to a support ticket system, Bridge Tasking is a perfect way to increase business efficiency and offer patients a better experience.
Bridge Interface
Interface with one or more EHR, PM, RCM, LIS and RIS systems with Bridge’s robust interface engine, Bridge Interface supports all the most popular interface technologies, including FHIR, HL7, REST API, XML, CSV and SFTP-based file interfaces.

What is the actual cost?

The cost of license starts at $500 per license. ITQlick pricing score is 3.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Bridge. You can also find here pricing information from Bridge's website.

Pros

• Available for all business sizes
• Cloud-based deployment so users don’t need to pay licensing fees
• Intuitive scheduling system
• Easy to learn and use

Cons

• Limited integrations
• Reporting features need improvement

How it stacks up?

Access a head to head analysis of Bridge vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is Bridge right for you or your business?

Bridge is good for small to large medical field related businesses. It is a reliable medical, EMR, and EHR solution for medical practitioners, personal clinics, healthcare centers, and medical institutions. Among its customers include Southern Ohio Medical Center and Helix Health and Wellness.