Bright Pattern Contact Center Review - why 4.8 stars?

Bright Pattern Contact Center Review
ITQlick Score: 75/100
ITQlick Rating:
Pricing: 9.2/10 - high cost
Category: VoIP -> Bright review
Ranking:Ranked 80 out of 164 VoIP systems
Company: Bright Pattern, Inc.
Pricing: starts at $70 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Bright Pattern Contact Center pricing, Bright Pattern Contact Center alternatives
Shlomi LaviShlomi Lavi / updated: Mar 24, 2022

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What is Bright Pattern Contact Center?

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.

Who is it best for?

Bright Pattern is great for mid-size and large enterprises that are looking for a contact center solution. The cloud contact center is capable of supporting 5000 or more contact center agents from only 5 which means you can start with any number of agents. thinkingVoice and Zoyto are some of the clients of Bright Pattern.

Main features and functionalities

Bright Pattern offers native multichannel support which means users get built-in support for e-mail, social media, live web chat and other channels. Users don’t need a third-party solution for customer engagement channels and it’s also possible to offer them customer experience surveys after every engagement. The inbound part of this software can effectively route incoming and outgoing interactions to the right person. Users can prioritize agents for certain call types or to route calls to appropriate queues using the advanced skills-based routing capabilities of this software. Outbound call center agents are also supported on the same platform to offer flexibility.

The interactive voice response feature of Bright Pattern offers effective self-service and is capable of identifying callers to collect necessary data for precise prioritization, routing and segmentation. There are also supervisory tools to ensure caller satisfaction and maximum efficiency. Calls can be monitored in three ways, real-time, offline and by checking after-call surveys. The software supports integration with third party apps and offers out-of-the-box integration with Salesforce.com. The outbound part offers predictive dialer, better command control with real-time displays and full flexibility in locating and sourcing agents.

What is the actual cost?

The cost of license starts at $70 per user/month. ITQlick pricing score is 9.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Bright Pattern Contact Center. You can also find here pricing information from Bright Pattern Contact Center's website.

Pros

  • Bright Pattern comes with native multichannel support for live web chat, social media, e-mail and other channels unlike other similar tools
  • Bright Pattern offers blended contact centers which means inbound or outbound agents can work on the same platform
  • The cloud contact center solution of Bright Pattern is highly scalable and supports more than 5,000 agents in a single cluster
  • The cloud contact center offers Salesforce.com integration out of the box and also supports Open API
  • The customer support of this tool offers online support, phone support, FAQs and knowledge base

Cons

  • Bright Pattern doesn’t offer CTI and screen pop, separate mobile customer care features
  • Bright Pattern doesn’t offer campaign and list management feature like other similar tools
  • The customer support of ServicePattern doesn’t offer 24/7 hour live phone support
  • The tool doesn’t offer broader support for Mac and Windows operating systems like its competitors
  • Favorable pricing plans are only available for customers who commit to an annual contract

How it stacks up?

Access a head to head analysis of Bright Pattern Contact Center vs alternative software solutions.
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Bright
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4.8/5
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9.2/10
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jive com...
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2.8/10
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$18.95 per user/month
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7
Nextiva ...
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4.2/5
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93/100
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3.2/10
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$11.95 per user/month
Functionality
27
RingCent...
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4.2/5
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4.2/10
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34
ShoreTel
ITQlick rating
4.9/5
Score
92/100
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5.4/10
License pricing
$19.99 per user/month
Functionality
6

Frequently Asked Questions (FAQs)

Is it the best VoIP system?

Bright Pattern Contact Center is ranked 80 out of 164 software in their category (VoIP systems).

How they are rated on ITQlick?

The rating of Bright Pattern Contact Center is 4.8 stars out of 5 and the total score is 75 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Bright Pattern Contact Center makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Bright Pattern Contact Center on your mobile/smart phone.

Differences between Bright Pattern Contact Center and alternatives?

The most popular alternatives to Bright Pattern Contact Center in 2023: RingCentral Phone, jive communications, Nextiva VoIP, ShoreTel, 3CX. Access the complete competitors analysis here - Bright Pattern Contact Center VS VoIP Software alternatives.

List of categories

Auto Attendant
Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Computer Telephony Integration (CTI)
SIP Trunking
Softphone
CRM
Call Center
Call Center Workforce Management
Complaint Management

List of features

Auto-Responders
Automatic Lead Entry
Automatically Detect
Contact History
Customer Pipeline
Historical Analysis
Hosted Solution
Prospecting Tools
Remove Unsubscribed Contacts
Shared Contacts

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.