Bright Pattern Contact Center Review - why 4.8 stars?
Compare PricingITQlick Score: | 75/100 |
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ITQlick Rating: |
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Pricing: | 9.2/10 - high cost |
Category: | VoIP -> Bright review |
Ranking: | Ranked 79 out of 164 VoIP systems |
Company: | Bright Pattern, Inc. |
Pricing: | starts at $70 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Bright Pattern Contact Center pricing, Bright Pattern Contact Center alternatives |
Shlomi Lavi / updated: Mar 24, 2022
The interactive voice response feature of Bright Pattern offers effective self-service and is capable of identifying callers to collect necessary data for precise prioritization, routing and segmentation. There are also supervisory tools to ensure caller satisfaction and maximum efficiency. Calls can be monitored in three ways, real-time, offline and by checking after-call surveys. The software supports integration with third party apps and offers out-of-the-box integration with Salesforce.com. The outbound part offers predictive dialer, better command control with real-time displays and full flexibility in locating and sourcing agents.
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Table of Contents
What is Bright Pattern Contact Center?
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.Who is it best for?
Bright Pattern is great for mid-size and large enterprises that are looking for a contact center solution. The cloud contact center is capable of supporting 5000 or more contact center agents from only 5 which means you can start with any number of agents. thinkingVoice and Zoyto are some of the clients of Bright Pattern.Main features and functionalities
Bright Pattern offers native multichannel support which means users get built-in support for e-mail, social media, live web chat and other channels. Users don’t need a third-party solution for customer engagement channels and it’s also possible to offer them customer experience surveys after every engagement. The inbound part of this software can effectively route incoming and outgoing interactions to the right person. Users can prioritize agents for certain call types or to route calls to appropriate queues using the advanced skills-based routing capabilities of this software. Outbound call center agents are also supported on the same platform to offer flexibility.The interactive voice response feature of Bright Pattern offers effective self-service and is capable of identifying callers to collect necessary data for precise prioritization, routing and segmentation. There are also supervisory tools to ensure caller satisfaction and maximum efficiency. Calls can be monitored in three ways, real-time, offline and by checking after-call surveys. The software supports integration with third party apps and offers out-of-the-box integration with Salesforce.com. The outbound part offers predictive dialer, better command control with real-time displays and full flexibility in locating and sourcing agents.
What is the actual cost?
The cost of license starts at $70 per user/month. ITQlick pricing score is 9.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for Bright Pattern Contact Center. You can also find here pricing information from Bright Pattern Contact Center's website.Pros
- Bright Pattern comes with native multichannel support for live web chat, social media, e-mail and other channels unlike other similar tools
- Bright Pattern offers blended contact centers which means inbound or outbound agents can work on the same platform
- The cloud contact center solution of Bright Pattern is highly scalable and supports more than 5,000 agents in a single cluster
- The cloud contact center offers Salesforce.com integration out of the box and also supports Open API
- The customer support of this tool offers online support, phone support, FAQs and knowledge base
Cons
- Bright Pattern doesn’t offer CTI and screen pop, separate mobile customer care features
- Bright Pattern doesn’t offer campaign and list management feature like other similar tools
- The customer support of ServicePattern doesn’t offer 24/7 hour live phone support
- The tool doesn’t offer broader support for Mac and Windows operating systems like its competitors
- Favorable pricing plans are only available for customers who commit to an annual contract
How it stacks up?
Access a head to head analysis of Bright Pattern Contact Center vs alternative software solutions. ITQlick rating
Score
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Bright
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4.8/5
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jive com...
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ShoreTel
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Frequently Asked Questions (FAQs)
List of categories
Auto Attendant
Auto Dialer / Predictive Dialer
Automatic Call Distribution (ACD)
Call Monitoring
Call Recording
Computer Telephony Integration (CTI)
SIP Trunking
Softphone
CRM
Call Center
Call Center Workforce Management
Complaint Management
List of features
Auto-Responders
Automatic Lead Entry
Automatically Detect
Contact History
Customer Pipeline
Historical Analysis
Hosted Solution
Prospecting Tools
Remove Unsubscribed Contacts
Shared Contacts
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.