Bright Pattern Contact Center - Top Competitors (Mar 2022)

Bright Pattern Contact Center Review
ITQlick Score: 75/100
ITQlick Rating:
(4.8/5)
Pricing: 9.2/10 - high cost
Category: VoIP -> Bright Pattern Contact Center review -> Bright Pattern Contact Center competitors
Ranking:Ranked 80 out of 164 VoIP systems
Company: Bright Pattern, Inc.
Pricing: starts at $70 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: Bright Pattern Contact Center review, Bright Pattern Contact Center alternatives
Shlomi LaviShlomi Lavi / updated: Mar 24, 2022

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Bright Pattern Contact Center VS Alternatives in 2022

The main competitors for Bright Pattern are SafeSoft Cloud Contact Center and Five9 Virtual Call Center.

SafeSoft Cloud Contact Center supports incoming, outgoing and blended contact center requirements. It is a cloud based solution with an integrated CRM module to manage and track customers, as well as provides agents with suggestions for cross-selling and up-selling opportunities based on buying pattern analysis. The product also supports lead generation & customer service scorecards to evaluate agent performance. Additionally there are analytic tools and call management features to improve the customer contact experience and identify areas for process improvement.

Bright Pattern on the other hand while cloud based can handle multi-channel customer interactions which include voice, web, chat & email and provides an option for video-based conversations as well. There is an intelligent router to ensure customers are connected with the agents who have the right skills to address their requirements, and there are supervisor monitoring tools for contact management and intervention if required.

Then there is Five9 Virtual Call Center which although has a similar solution, also includes APIs for integration to other customer applications. Other features includes workforce management for optimal resource deployment based on customer contact frequencies, as well as business intelligence tools to monitor agent performance & KPIs for both sales & customer service. The product can also manage customer interactions via social media networks as well.

While Bright Pattern supports most of these features, it also provides mobility solutions for agents and supervisors. Additionally all agents are monitored for customer interaction & quality metrics and identified for additionally training or coaching if required.

Bright Pattern Contact Center alternatives - for small & large Business

Here are the top 4 alternatives to Bright Pattern Contact Center that are worth checking out: Nextiva Business VoIP for SMBs, RingCentral Phone for large size business, jive communications for growing companies, and 3CX Phone System for low budget organizations.

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Bright
ITQlick rating
4.8/5
Score
75/100
Pricing
9.2/10
License pricing
$70 per user/month
Functionality
27
Review
Best for SMBs
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
Best for Enterprise
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
Growing
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
Free version
3CX
ITQlick rating
4.5/5
Score
90/100
Pricing
5.6/10
License pricing
$135 per year
Functionality
13
Review

Author - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.