Broadsoft Review - why 3.1 stars?

Broadsoft Review
ITQlick Score: 89/100
ITQlick Rating: (3.1/5)
Pricing: 5.4/10 - average cost
Category: Team Collaboration -> Broadsoft
Ranking:Ranked 8 out of 159 Team Collaboration systems
Company: BroadSoft
Pricing: starts at $5.99 per user/month
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Cloud
Links: Broadsoft pricing, Broadsoft alternatives

Shlomi LaviShlomi Lavi / updated: Jul 23, 2020

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What is Broadsoft?

BroadSoft is a cloud-based Unified communication and collaboration software that offers voice, web conferencing, video, and messaging & contextual communication services. The software can be deployed on the cloud, on-premise, and as an open API. BroadSoft software offers two products which include BroadWorks and BroadCloud platforms.

It also provides personal calling functionalities including dialing by name, simultaneous ringing, and selective calls. BroadSoft software is a product BroadSoft Company founded in 1998 but was acquired by Cisco Systems in 2018.

Some core features of the software include Cloud PBX, Trunking, Unified Communications, Team Collaboration, Contact Center, and Business Apps Integration among others. The software supports Mac, Windows, mobile - android native, and mobile - native iOS platforms.

What is Broadsoft rating? ()

The rating of Broadsoft is 3.1 stars out of 5 and the total score is 89 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Broadsoft's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is Broadsoft the best Team Collaboration?

Broadsoft is ranked 8 out of 159 software in their category (Team Collaboration systems).

Who are their main alternatives?

The two main competitors of BroadSoft software include Mitel and Evolve IP. Mitel software is a cloud-based VoIP virtual phone solution that provides collaboration and conferencing tools while BroadSoft is a cloud-based Unified communication and collaboration software that offers voice, web conferencing, video services and more. Mitel software is a product of Mitel whereas BroadSost if now a product of Cisco Systems.

Mitel supports Mac OS, Web browser (OS agnostic), Windows 7, and Windows 8 but in comparison, BroadSoft software supports Mac, Windows, mobile - android native, and mobile - native iOS platforms. The two solutions are deployable both on-premise and on the cloud.

Evolve IP software is an IP phone & collaboration software solution that is built for businesses with 50 employees and above whereas BroadSoft is a Unified communication and collaboration software that offers voice, web conferencing, video services and more.

Evolve IP is cloud-based whereas BroadSoft software is deployable both on-premise and as cloud-based. Evolve IP support Mac OS, Linux, Windows 7, Web browser (OS agnostic), and Windows 8 while BroadSoft support Mac, Windows, mobile - android native, and mobile - native iOS platforms.

What is the cost of Broadsoft?

The cost of license starts at $5.99 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Broadsoft

What should you ask BroadSoft during a demo session? (65 questions)

Schedule a demo with Broadsoft and access 65 must ask questions for the vendor while watching Broadsoft in action. Visit the vendor's website here.

Is it the right software for you?

BroadSoft software solution is created to cater to the communication and collaboration needs of businesses of various sizes and industries. It is suitable to be used by Small Business, Large Enterprises, and Medium Business markets. Organizations such as education institutions, non-profits, freelancers, government entities, and more can benefit from using BroadSoft software.

Broadsoft's list of categories:

Communications
VoIP

Broadsoft Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
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Broadsoft
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
89/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$5.99 per user/month
Functionality
3
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Slack
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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100/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
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$6.67 per user/month
Functionality
15
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ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$9.99 per month
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Deltek
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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91/100
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6.4/10
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Pricing not available
Functionality
6
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Textura
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
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90/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.2/10
License pricing license pricing (if provided by the software vendor)
$250 per license
Functionality
5
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.