CA Service Desk Review - why 3.3 stars?

Shlomi Lavi / updated: May 26, 2022

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What is CA Service Desk?

CA Service Desk Manager is a help desk management solution for businesses of all sizes. Its capabilities include asset management, ticketing, customer survey, and others. The software was designed and launched by CA Inc headquartered in New York, United States.

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Who is it best for?

The software is a viable product for businesses of all sizes and a wide range of types. Major industries where it can be used include education, technology and IT services, telecommunication, media and entertainment, business process outsourcing, financial services, and others. Some notable clients of the software include Fujitsu Australia, Air Force Research Laboratory, and App Associates etc.

Main features and functionalities

The software offers comprehensive IT service management along with collaborative self-service capabilities providing a better access to services. Faster issue resolution is made possible through the automation of issue assignment and diagnosis. Better user experience is facilitated through integration with mobile platforms and social networking websites.

CA Service Desk Manager offers change management capabilities of root cause analysis, automated change verification, and rules-based change prevention. It also offers self-service dashboard with in-depth analytics and customizable reporting. Other important capabilities include customer survey, ITIL compliance, knowledge base, API integration, and round the clock customer support.

What is the actual cost?

ITQlick pricing score is 7 out of 10 (10 is most expensive). Access ITQlick pricing guide for CA Service Desk. You can also find here pricing information from CA Service Desk's website.

How it stacks up?

Access a head to head analysis of CA Service Desk vs alternative software solutions.

Frequently Asked Questions (FAQs)