Calabrio Review - why 4.4 stars?

Calabrio Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 4.4/10 - average cost
Category: Call Center -> Calabrio review
Ranking:Ranked 39 out of 240 Call Center systems
Company: Portage Communications
Pricing: starts at $156.25 per user/month
Typical customers: Start up, Small business, Medium business, Large business
Platforms: Desktop, Mobile
Links: Calabrio pricing, Calabrio alternatives
Shlomi LaviShlomi Lavi / updated: Jul 15, 2022

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What is Calabrio?

Calabrio ONE is a web based call center management solution for businesses of all sizes. It offers different features related to inbound and out-bound calling, in addition to other services. The software was designed and launched by Calabrio Inc headquartered in Minnesota, United States.

Who is it best for?

Customers of the software include small and medium businesses as well as large enterprises. Other than stand-alone call centers, the software can also be used for customer service in other industries such as financial services, retail and wholesale, education, and others. Some notable clients of the software include City of Vancouver, Ameritas Life, Getronics, and others.

Main features and functionalities

The software offers inbound calling features of automatic call distribution system, call queue management, computer telephony integration, and private exchange branch. It offers personalized dashboards along with widgets and role-based permissions for timely and relevant information. Integrated approach to work force optimization ensures reduction in cost of tools.

Calabrio ONE offers blended calling services of call conferencing, surveys, virtual call center support, and web collaboration. Separate systems are offered for call recording, quality management, workforce management, and analytics. Other important capabilities include call monitoring, contact history database, and data import and export.

What is the actual cost?

The cost of license starts at $156.25 per user/month. ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Calabrio. You can also find here pricing information from Calabrio's website.

How it stacks up?

Access a head to head analysis of Calabrio vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Calabrio
ITQlick rating
4.4/5
Score
82/100
Pricing
4.4/10
License pricing
$156.25 per user/month
Functionality
6
Compare
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Frequently Asked Questions (FAQs)

Is it the best Call Center system?

Calabrio is ranked 39 out of 240 software in their category (Call Center systems).

How they are rated on ITQlick?

The rating of Calabrio is 4.4 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Calabrio makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access Calabrio on your mobile/smart phone.

What should we ask during a demo session?

Differences between Calabrio and alternatives?

The most popular alternatives to Calabrio in 2023: nextiva app, 8x8 Contact Center, CenterWare Inbound, zendesk talk, USAN IVR. Access the complete competitors analysis here - Calabrio VS Call Center Software alternatives.

List of categories

Quality management
VoIP
Performance Management

List of features

Data Import/Export
Basic Reports
Online Customer Support

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.