Calabrio Review - why 4.4 stars?
Compare PricingITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 4.4/10 - average cost |
Category: | Call Center -> Calabrio review |
Ranking: | Ranked 39 out of 240 Call Center systems |
Company: | Portage Communications |
Pricing: | starts at $156.25 per user/month |
Typical customers: | Start up, Small business, Medium business, Large business |
Platforms: | Desktop, Mobile |
Links: | Calabrio pricing, Calabrio alternatives |
Shlomi Lavi / updated: Jul 15, 2022
Calabrio ONE offers blended calling services of call conferencing, surveys, virtual call center support, and web collaboration. Separate systems are offered for call recording, quality management, workforce management, and analytics. Other important capabilities include call monitoring, contact history database, and data import and export.
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Table of Contents
What is Calabrio?
Calabrio ONE is a web based call center management solution for businesses of all sizes. It offers different features related to inbound and out-bound calling, in addition to other services. The software was designed and launched by Calabrio Inc headquartered in Minnesota, United States.Who is it best for?
Customers of the software include small and medium businesses as well as large enterprises. Other than stand-alone call centers, the software can also be used for customer service in other industries such as financial services, retail and wholesale, education, and others. Some notable clients of the software include City of Vancouver, Ameritas Life, Getronics, and others.Main features and functionalities
The software offers inbound calling features of automatic call distribution system, call queue management, computer telephony integration, and private exchange branch. It offers personalized dashboards along with widgets and role-based permissions for timely and relevant information. Integrated approach to work force optimization ensures reduction in cost of tools.Calabrio ONE offers blended calling services of call conferencing, surveys, virtual call center support, and web collaboration. Separate systems are offered for call recording, quality management, workforce management, and analytics. Other important capabilities include call monitoring, contact history database, and data import and export.
What is the actual cost?
The cost of license starts at $156.25 per user/month. ITQlick pricing score is 4.4 out of 10 (10 is most expensive). Access ITQlick pricing guide for Calabrio. You can also find here pricing information from Calabrio's website.How it stacks up?
Access a head to head analysis of Calabrio vs alternative software solutions. ITQlick rating
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Frequently Asked Questions (FAQs)
List of categories
Quality management
VoIP
Performance Management
List of features
Data Import/Export
Basic Reports
Online Customer Support
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.