Callcap Review - why 4.7 stars?

Callcap Review
ITQlick Score: 83/100
ITQlick Rating: (4.7/5)
Pricing: 6/10 - average cost
Category: Call Tracking -> Callcap
Ranking:Ranked 2 out of 19 Call Tracking systems
Company: Callcap
Pricing: starts at $29 per month
Typical customers: Small, medium and large size businesses
Platforms: Desktop
Links: Callcap pricing, Callcap alternatives

Shlomi LaviShlomi Lavi / updated: Aug 24, 2020

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is Callcap?

Callcap is a cloud-based call tracking software. This software is used by organizations to track calls nationwide with the aim of improving customer experience, staff performance, and marketing effectiveness. The suite of modules help users train their employees, communicate more effectively with existing clientele, and measure new marketing efforts with real-time analytics, call tracking phone numbers, evaluations, and more.

Organizations can listen to their customers with recordings that are available anytime, anywhere, to identify training opportunities, reward employee performance, and provide for the needs of a customer. The platform helps businesses discover which marketing sources drive success, both online and offline. Callcap is offered by a software company in the United States that was founded in 2001, that goes by the same name, Callcap.

What is Callcap rating? ()

The rating of Callcap is 4.7 stars out of 5 and the total score is 83 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Callcap's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is Callcap the best Call Tracking?

Callcap is ranked 2 out of 19 software in their category (Call Tracking systems).

Who are their main alternatives?

The two main competitors of Callcap are CrazyCall and Oreka TR. CrazyCall is a cloud-based telephony solution for business with call recordings which enable sales professionals to monitor the progress of their campaigns, while Callcap is a cloud-based call tracking software.

Some of the key features of CrazyCall include live dashboards, automatic dialer and call recordings, while some key features of Callcap include caller identification, email recording, and CRM. CrazyCall is ideal for small business, mid-size business, and large business, whereas Callcap is designed for freelancers, small business, mid-size business, and large business.

Both CrazyCall and Callcap offer support online as well as over the phone. Oreka TR is a cloud-based call recording and monitoring solution, while Callcap is a cloud-based call tracking software. Oreka TR is tailored for mid-size business and large enterprise, while Callcap is perfect for freelancers, small business, mid-size business, and large business.

Oreka TR offers support over the phone while Callcap offers support online as well as over the phone. Oreka TR is supported on the web-based platform, while Callcap is supported on the web-based, Windows, and Mac platforms.

What is the cost of Callcap?

Callcap is a priced product with three plans. The first plan is the select plan, which is going for $29 per month. The second plan is known as a professional plan, which is priced at $149 per month. The third plan is the Enterprise Plan which is custom quoted, therefore, this requires a potential client to contact the vendors.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Callcap

What should you ask Callcap during a demo session? (65 questions)

Schedule a demo with Callcap and access 65 must ask questions for the vendor while watching Callcap in action. Visit the vendor's website here.

Is it the right software for you?

Callcap software is ideal for freelancers, small business, mid-size business, and large business. The current target market of Callcap is the United States and it serves customers in nearly all industries such as manufacturing, government, education, recreation, property management, hospitality, technology, and many more.

Callcap's list of categories:

Call Recording
CRM
Call Center
Call Tracking

Callcap Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality
Review
Compare
Callcap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
83/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality
4
Compare
Convirza
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.4/10
License pricing license pricing (if provided by the software vendor)
$29 per month
Functionality
3
Call
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
81/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3/10
License pricing license pricing (if provided by the software vendor)
$37 per month
Functionality
3
Review
CallTrackingMetrics
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
79/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6/10
License pricing license pricing (if provided by the software vendor)
$36 per month
Functionality
4
WhatConverts
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
77/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$30 per user/month
Functionality
5
Author
Shlomi Lavi - admin

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.