CallTools Review - why 4.8 stars?

Shlomi Lavi / updated: Mar 25, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is CallTools?

CallTools is a cloud-based predictive dialer as well as an inbound call center software solution. The software assists businesses in managing the productivity and effectiveness of their call center operations. With the call recording feature, allows the user to record conversations with customers and download later to the system as they can be later used during training or assessment sessions.

Some of the key features of the software include call scripting, manual dialer, predictive dialer, call logging and many more. CallTools is a software product offered by CallTools. CallTools is a company based in the United States and has been operational since 2014. The company is proud to have won the 2017 Capterra Best Functionality Award, 2017 Capterra Most Recommended Award, and 2017 Capterra Best Support Award.

Who is it best for?

Majority of the customers utilizing CallTools are those who have small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.

Main features and functionalities

The core features of CallTools include predictive dialer, inbound call center, outbound, power dialer, live agent monitoring, skill-based routing, enhanced voicemail detection, call recording, list management, campaign management, quality management, call logging, blended call center, integrated with basic CRM as well as third party apps and in-depth training. Also, users can experience in-depth analytics and reporting with the use of more than 15 available reports.

This browser is web agnostic and can be accessed anytime and anywhere as long as the device is connected to the internet and has browser application.

What is the actual cost?

The cost of license starts at $99 per month. ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for CallTools. You can also find here pricing information from CallTools's website.

How it stacks up?

Access a head to head analysis of CallTools vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is CallTools right for you or your business?

CallTools is designed to serve small business, mid-size business and enterprises. The software is ideal for companies and organizations as it handles the communication needs of a business that involves external communication as well as inbound; this can be within the organization or with the customers, partners, financers, and any other party outside the organization.