CallTools Review

Let our Call Center Software Experts help you find the right Software for your Business!

Last updated: Jan 25, 2020

CallTools Review

ITQlick rating
(4.8/5)

Starting from $99 per month

CallTools is a cloud-based predictive dialer as well as an inbound call center software solution. The software assists businesses in managing the productivity and effectiveness of their call center operations.

  • Categories (4/10):

    • Chat
    • Campaign Management
    • Call Tracking
    • Call Center Workforce Management

Shlomi Lavi / updated: Jan 25, 2020

What is CallTools?

CallTools is a cloud-based predictive dialer as well as an inbound call center software solution. The software assists businesses in managing the productivity and effectiveness of their call center operations. With the call recording feature, allows the user to record conversations with customers and download later to the system as they can be later used during training or assessment sessions.

Some of the key features of the software include call scripting, manual dialer, predictive dialer, call logging and many more. CallTools is a software product offered by CallTools. CallTools is a company based in the United States and has been operational since 2014. The company is proud to have won the 2017 Capterra Best Functionality Award, 2017 Capterra Most Recommended Award, and 2017 Capterra Best Support Award.

Average Rating -

The rating of CallTools is 4.8 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Majority of the customers utilizing CallTools are those who have small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management.

Features

The core features of CallTools include predictive dialer, inbound call center, outbound, power dialer, live agent monitoring, skill-based routing, enhanced voicemail detection, call recording, list management, campaign management, quality management, call logging, blended call center, integrated with basic CRM as well as third party apps and in-depth training. Also, users can experience in-depth analytics and reporting with the use of more than 15 available reports.

This browser is web agnostic and can be accessed anytime and anywhere as long as the device is connected to the internet and has browser application.

Competitors & Alternatives

The two main competitors of CallTools include CenterWare Inbound and 3CX Phone System. CenterWare Inbound is a software solution that helps in streamlining the communication between agents and the various callers through intelligent routing capabilities while CallTools is a predictive dialer as well as an inbound call center software solution.

CenterWare Inbound is designed for mid-size business and large business whereas CallTools has been tailored to support small, midsize businesses, and enterprises. Based on the online reviews, CenterWare Inbound has been rated 4.0 while CallTools has a 5-star rating.

While CallTools is a predictive dialer as well as an inbound call center software solution, 3CX Phone System, on the other hand, can be said to be a PBX system for unified communications. 3CX Phone System can either be deployed on-premise or in the cloud, whereas CallTools is a cloud-based communication solution. 3CX Phone System is designed for mid-size business and large business whereas CallTools is ideal for businesses of any size.

CallTools Pricing Information

The cost of license starting from $99 per month. The experts at ITQlick has reviewed CallTools pricing and gave the software a total cost of ownership (TCO) rating of 2 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching CallTools in action

Is it the right software for you?

CallTools is designed to serve small business, mid-size business and enterprises. The software is ideal for companies and organizations as it handles the communication needs of a business that involves external communication as well as inbound; this can be within the organization or with the customers, partners, financers, and any other party outside the organization.

CallTools Categories

Chat
Campaign Management
Call Tracking
Call Center Workforce Management
Call Center
Conference Calling
Call Recording
Call Monitoring
Automatic Call Distribution (ACD)
Analytics

Specifications

Company:
Address: 16842 Von Karman Suite 250,Irvine,CA92606
Website:https://calltools.com/
Customers: Small business, Medium business, Large business
Business Area: Cross Business Areas
Platforms: Desktop, Mobile, Cloud
Operating Systems: Mac OS, Windows, Linux

CallTools Features

Chat
Analytics
Inbound Call Center
Outbound Call Center
Call Center

CallTools Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
CallTools
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
75/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$99 per month
Hosting
On premise and Cloud
Functionality score
15
Fit small business
Fit medium business
Fit large business
Software review
Nextiva
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.6/10
License pricing license pricing (if provided by the software vendor)
$19.95 per user/month
Hosting
On premise and Cloud
Functionality score
20
Fit small business
Fit medium business
Fit large business
Software review
TouchStar
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.4/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
Winleads
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.2/10
License pricing license pricing (if provided by the software vendor)
$495 per license
Hosting
Cloud
Functionality score
6
Fit small business
Fit medium business
Fit large business
Software review
CenterWare
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
91/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.6/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Hosting
Cloud
Functionality score
9
Fit small business
Fit medium business
Fit large business
Software review