Capacity Review - why 4.5 stars?

Capacity Review
ITQlick Score: 82/100
ITQlick Rating:
Pricing: 6/10 - average cost
Category: Help Desk -> Capacity review
Ranking:Ranked 32 out of 210 Help Desk systems
Company: Capacity
Typical customers: Small, medium and large size businesses
Platforms: Mobile, Cloud
Links: Capacity pricing, Capacity alternatives
Shlomi LaviShlomi Lavi / updated: Jan 12, 2022

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What is Capacity?

Capacity is a helpdesk software that helps businesses automate processes, helpdesk and decisions in real-time. The software helps businesses to improve employee engagement with emails, tickets, phone calls and shoulder taps. Businesses can equally improve their customer experience by ensuring that they have access to all frequently asked questions. With this software, support teams can simplify how they filter, organize and answer inquiries. Capacity ensures that all repetitive tasks are automated, thereby saving time and increasing productivity.

Some key features of the software include automated support, customer experience, employee engagement and shared insights. Capacity is a privately held company, founded in 2017. The company is headquartered in St. Louis, Missouri, United States. Capacity currently has a workforce of about 51-200 employees. The company is a recipient of several awards, including Forbes America Best Startup Employers Award in 2020.

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Capacity.

Pros

  • Capacity offers 24/7 support to their clients customers
  • Support team is responsive and helpful
  • Capacity allows users to connect and enter different phrases for one dialogue
  • The software has a natural language processing

Cons

  • Sometimes, when asked questions, the bot does not respond, or it provides an unapplicable answer

How it stacks up?

Access a head to head analysis of Capacity vs alternative software solutions.
ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Capacity
ITQlick rating
4.5/5
Score
82/100
Pricing
6/10
License pricing
Pricing not available
Functionality
32
Compare
Freshdesk
ITQlick rating
4.5/5
Score
94/100
Pricing
2/10
License pricing
$15 per agent/month
Functionality
39
SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
License pricing
$19 per technician/month
Functionality
38
Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3

Frequently Asked Questions (FAQs)

Is it the best Help Desk system?

Capacity is ranked 32 out of 210 software in their category (Help Desk systems).

How they are rated on ITQlick?

The rating of Capacity is 4.5 stars out of 5 and the total score is 82 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Is it an easy to use Software?

Yes, Capacity makes it fairly easy to use. This product is user friendly and intuitive.

Is it cloud-based?

Yes, they offer cloud based hosting, which means IT resources are retrieved through web-based tools and applications and you don't need to buy servers and additional hardware equipment.

Can it be used on mobile?

Yes, you can access Capacity on your mobile/smart phone.

What should we ask during a demo session?

Differences between Capacity and alternatives?

The most popular alternatives to Capacity in 2023: Freshdesk, SolarWinds Service Desk, Zendesk, Zoho Desk, FuseDesk. Access the complete competitors analysis here - Capacity VS Help Desk Software alternatives.

Is Capacity right for you or your business?

The software is fit for small, medium, and large businesses across industries like banking, education, insurance & reinsurance and industrial & manufacturing. Some organizations and companies that use this software are; Maryville University, USA Mortgage, Total Access Urgent Care and West Community Credit Union.

List of categories

Dashboards & KPIs
Predictive analytics
Business Process Management (BPM)
Document Management
AI: Chatbots
Customer Success
Feedback Management
Help Desk
Self-Service Portal
Ticket Management
IT Asset Management
Content Management

List of features

Dashboard
Email integration
Workflow
Collaboration
Self Service Portal
Help Desk
Customer Experience Management
Communications
eCommerce
IT Asset Management
Business Process
Ticket Management
Knowledge Management
Workflow Management

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.