Capacity Review - why 4.5 stars?
Compare PricingITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Help Desk -> Capacity review |
Ranking: | Ranked 32 out of 210 Help Desk systems |
Company: | Capacity |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | Capacity pricing, Capacity alternatives |
Shlomi Lavi / updated: Jan 12, 2022
Some key features of the software include automated support, customer experience, employee engagement and shared insights. Capacity is a privately held company, founded in 2017. The company is headquartered in St. Louis, Missouri, United States. Capacity currently has a workforce of about 51-200 employees. The company is a recipient of several awards, including Forbes America Best Startup Employers Award in 2020.
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Table of Contents
What is Capacity?
Capacity is a helpdesk software that helps businesses automate processes, helpdesk and decisions in real-time. The software helps businesses to improve employee engagement with emails, tickets, phone calls and shoulder taps. Businesses can equally improve their customer experience by ensuring that they have access to all frequently asked questions. With this software, support teams can simplify how they filter, organize and answer inquiries. Capacity ensures that all repetitive tasks are automated, thereby saving time and increasing productivity.Some key features of the software include automated support, customer experience, employee engagement and shared insights. Capacity is a privately held company, founded in 2017. The company is headquartered in St. Louis, Missouri, United States. Capacity currently has a workforce of about 51-200 employees. The company is a recipient of several awards, including Forbes America Best Startup Employers Award in 2020.
Who is it best for?
The typical customers include the following business size: Small, medium and large size businesses.What is the actual cost?
ITQlick pricing score is 6 out of 10 (10 is most expensive). Access ITQlick pricing guide for Capacity.Pros
- Capacity offers 24/7 support to their clients customers
- Support team is responsive and helpful
- Capacity allows users to connect and enter different phrases for one dialogue
- The software has a natural language processing
Cons
- Sometimes, when asked questions, the bot does not respond, or it provides an unapplicable answer
How it stacks up?
Access a head to head analysis of Capacity vs alternative software solutions. ITQlick rating
Score
Pricing
License pricing
Functionality
Review
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Capacity
ITQlick rating
4.5/5
Score
82/100
Pricing
6/10
License pricing
Pricing not available
Functionality
32
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Freshdesk
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4.5/5
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94/100
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2/10
License pricing
$15 per agent/month
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SolarWin...
ITQlick rating
5/5
Score
94/100
Pricing
4.2/10
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$19 per technician/month
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38
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Zendesk
ITQlick rating
4.3/5
Score
92/100
Pricing
2/10
License pricing
$49 per agent/month
Functionality
48
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Zoho Des...
ITQlick rating
4.5/5
Score
92/100
Pricing
4/10
License pricing
$14 per agent/month
Functionality
3
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Frequently Asked Questions (FAQs)
Is Capacity right for you or your business?
The software is fit for small, medium, and large businesses across industries like banking, education, insurance & reinsurance and industrial & manufacturing. Some organizations and companies that use this software are; Maryville University, USA Mortgage, Total Access Urgent Care and West Community Credit Union.List of categories
Dashboards & KPIs
Predictive analytics
Business Process Management (BPM)
Document Management
AI: Chatbots
Customer Success
Feedback Management
Help Desk
Self-Service Portal
Ticket Management
IT Asset Management
Content Management
List of features
Dashboard
Email integration
Workflow
Collaboration
Self Service Portal
Help Desk
Customer Experience Management
Communications
eCommerce
IT Asset Management
Business Process
Ticket Management
Knowledge Management
Workflow Management
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.