Capsule CRM Review - why 4.4 stars?

Capsule CRM Review
ITQlick Score: 94/100
ITQlick Rating: (4.4/5)
Pricing: 2.4/10 - low cost
Category: CRM -> Capsule CRM
Ranking:Ranked 9 out of 600 CRM systems
Company: Cloudwork
Pricing: starts at $18 per user/month
Typical customers: SMBs
Platforms: Desktop, Cloud
Links: Capsule CRM pricing, Capsule CRM alternatives

Shlomi LaviShlomi Lavi / updated: Apr 29, 2021

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What is Capsule CRM?

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The software was designed and launched by Capsule headquartered in Manchester, United Kingdom.

What is Capsule CRM rating? ()

The rating of Capsule CRM is 4.4 stars out of 5 and the total score is 94 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are Capsule CRM's typical customers?

Customers of the software mainly include small and medium businesses from different industrial backgrounds. These customers are scattered in over 150 countries around the world and belong to such diverse industries as media and entertainment, communication, retail and sale, manufacturing, automation, financial services, and others. Some noteworthy customers include Ambientair Ltd and My Mobi Solution etc.

Is Capsule CRM the best CRM?

Capsule CRM is ranked 9 out of 600 software in their category (CRM systems).

What are their main features and functionalities?

The software features a detailed contact view offering a bird’s eye view of all the customer and organizational information. Efficient management of sales pipelines is offered for tracking bids, deals, proposals, and opportunities. Easy collaboration is facilitated to share opportunities with co-workers and milestones are linked with success factors to track the progress at every stage.

Capsule CRM features management of to-do lists and calendar using tasks. It also offers custom categories with different tags for leads, vendors, and customers. Finally, you have the facility of managing groups of contacts with lists.

Who are their main alternatives?

Popular alternatives to Capsule CRM: Pipedrive, Salesforce, Zoho CRM, Nimble, Keap, Nutshell, HubSpot CRM, Microsoft Dynamics CRM, JobNimbus, Freshsales. The full list of competitors can be found here.

What is the cost of Capsule CRM?

The cost of license starts at $18 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 2.4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for Capsule CRM

What should you ask Cloudwork during a demo session? (65 questions)

Schedule a demo with Capsule CRM and access 65 must ask questions for the vendor while watching Capsule CRM in action.

Capsule CRM's list of categories:

Document Management
Complaint Management
Customer Relationship Management
Customer Loyalty
Help Desk
Mac CRM
Mobile CRM
Online CRM
Real Estate CRM
Small Business CRM
Enterprise Integration
Campaign Management

Capsule CRM's list of features:

Data Import/Export
Basic Reports
Online Customer Support

Capsule CRM Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
Capsule
ITQlick rating
4.4/5
Score
94/100
Pricing
2.4/10
License pricing
$18 per user/month
Functionality
19
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Nimble
ITQlick rating
2.8/5
Score
97/100
Pricing
2/10
License pricing
$19 per user/month
Functionality
31
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.