Capsule CRM Review

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Last updated: Jul 14, 2020

Capsule CRM Review

ITQlick rating
(4.4/5)

Starting from $18 per user/month

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The sof...

  • Categories (4/16):

    • Document Management
    • Complaint Management
    • Customer Relationship Management
    • Customer Loyalty

Shlomi Lavi / updated: Jul 14, 2020

What is Capsule CRM Used For?

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The software was designed and launched by Capsule headquartered in Manchester, United Kingdom.

Average Rating -

The rating of Capsule CRM is 4.4 stars out of 5. The rating is based on ITQlick expert review.

Typical Customers

Customers of the software mainly include small and medium businesses from different industrial backgrounds. These customers are scattered in over 150 countries around the world and belong to such diverse industries as media and entertainment, communication, retail and sale, manufacturing, automation, financial services, and others. Some noteworthy customers include Ambientair Ltd and My Mobi Solution etc.

Features

The software features a detailed contact view offering a bird’s eye view of all the customer and organizational information. Efficient management of sales pipelines is offered for tracking bids, deals, proposals, and opportunities. Easy collaboration is facilitated to share opportunities with co-workers and milestones are linked with success factors to track the progress at every stage.

Capsule CRM features management of to-do lists and calendar using tasks. It also offers custom categories with different tags for leads, vendors, and customers. Finally, you have the facility of managing groups of contacts with lists.

Competitors & Alternatives

Popular Alternatives to Capsule CRM: Pipedrive, Zoho CRM, Nimble, Keap, Nutshell, HubSpot CRM, Microsoft Dynamics CRM, JobNimbus, Freshsales, Zendesk.

Capsule CRM Pricing Information

The cost of license starting from $18 per user/month. The CRM experts at ITQlick has reviewed Capsule CRM pricing and gave the software a total cost of ownership (TCO) rating of 2.4 out of 10. Custom price cost for your business is available upon request.

Questions to ask the vendor during a demo

Schedule a demo and access 25 must ask questions for the vendor while watching Capsule CRM in action

Capsule CRM Categories

Document Management
Complaint Management
Customer Relationship Management
Customer Loyalty
Help Desk
Mac CRM
Mobile CRM
Online CRM
Real Estate CRM
Small Business CRM
Enterprise Integration
Campaign Management

Specifications

Company:
Address: USA
Customers: Small business, Medium business
Business Area: Cross Business Areas
Platforms: Desktop, Cloud
Operating Systems: Mac OS, Windows, Linux

Capsule CRM Features

Data Import/Export
Basic Reports
Online Customer Support

Capsule CRM Vs. Alternatives

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Hosting
Functionality score
Fit small business
Fit medium business
Fit large business
Software review
Compare
Capsule
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
94/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2.4/10
License pricing license pricing (if provided by the software vendor)
$18 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Pipedrive
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
99/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
19
Fit small business
Fit medium business
Fit large business
Software review
Zoho
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
98/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$12 per user/month
Hosting
On premise and Cloud
Functionality score
36
Fit small business
Fit medium business
Fit large business
Software review
Nimble
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
2/10
License pricing license pricing (if provided by the software vendor)
$19 per user/month
Hosting
On premise and Cloud
Functionality score
31
Fit small business
Fit medium business
Fit large business
Software review
Keap
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick Score
97/100
Pricing score Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
3.8/10
License pricing license pricing (if provided by the software vendor)
$24 per month
Hosting
On premise and Cloud
Functionality score
35
Fit small business
Fit medium business
Fit large business
Software review