Captain Up Review - why 4.1 stars?

Captain Up Review
ITQlick Score: 71/100
ITQlick Rating: (4.1/5)
Pricing: 5.6/10 - average cost
Category: Gamification -> Captain Up
Ranking:Ranked 14 out of 61 Gamification systems
Company: Captain Up
Pricing: starts at $5,000 per month
Typical customers: Medium and large size businesses
Platforms: Desktop, Mobile
Links: Captain Up pricing, Captain Up alternatives

Shlomi LaviShlomi Lavi / updated: Apr 21, 2022

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What is Captain Up and its features?

Captain Up is a gamification and customer engagement platform for small and medium businesses. It also offers retention and monetization and makes use of game mechanics and social tools. The software was designed and launched by Captain Up headquartered in Tel Aviv, Israel.

What is Captain Up rating?

The rating of Captain Up is 4.1 stars out of 5 and the total score is 71 out of 100. The rating score is based on our unbiased data-based algo. Learn more - rating methodology page.

Who uses Captain Up?

Customers of the software include a variety of small and medium businesses. Most commonly, the software has seen deployment in such industrial areas as banking and finance, consulting services, e-commerce, food services, retail and wholesale, media and entertainment, technology and software development, and others.

Is it easy to use?

Yes, Captain Up makes it fairly easy to use. This product is user friendly and intuitive.

Is Captain Up cloud-based?

No, the software in not cloud based so you would need to install it locally and connect it directly to a server.

Can it be used on mobile?

Yes, you can access Captain Up on your mobile/smart phone.

Is Captain Up the best Gamification system?

Captain Up is ranked 14 out of 61 software in their category (Gamification systems).

What are their main features and functionalities?

Game mechanics used by the platform include levels and missions, profiles, and ranks and badges. The software also offers social tools and capabilities of community forums, likes and comments, live chat, and ratings and reviews. Engagement is monitored about various user actions and behaviors and successful actions are rewarded. For personalized and segmented incentives, the software offers use of badges, rewards, and messages.

Analytical capabilities offered by Captain Up include customer growth rate, customer retention rate, top challenges, top users, user actions, and user demographics. The software also offers server side API and SDK for developers. Integration is offered with all major social networking platforms.

Who are their main alternatives?

The major competitors for Captain Up are Evoq Engage and Enterprise Hive.

Evoq Engage utilizes a user community with gaming mechanics for incentivizing both sales & service requirements. Its features includes real-time rewards with assignment of badges & reputation points to signify performance levels, as well as leader boards to track performance against others and encourage competition. Additionally there are dashboards to monitor user behavior, adapt gaming challenges to major trends, as well as improve rewards to encourage branding and product recognition.

Captain Up on the other hand also focuses on community based gamification. However in addition to the main features of Evoq Engage, this product also looks to game mechanics to encourage long term customer participation and engagement. It provides additional features such as loyalty programs and referral based incentives that can be tied to gaming milestones achieved. Additionally there are social recognition options to identify key customers, advertise their achievement and encourage multi-level game participation as well.

Then there is Enterprise Hive which rewards customer feedback against defined challenges, completion of product or service learning programs, as well as social network referral targets. Additionally there are similar game mechanics options as with Captain Up to attain rewards, but there are also internal collaboration tools through which results can be shared as well.

While Captain Up does not currently support these features, it does provide business analytic tools to track gaming results and competition performance to adjust programs to get better customer engagement. Additionally the product provides an open architecture for integration to multiple third party systems.

What is the cost of Captain Up?

The cost of license starts at $5,000 per month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 5.6 out of 10 (10 is most expensive). You can find here the REAL total cost breakdown for Captain Up. You can also find here pricing information from Captain Up's website.

What should you ask Captain Up during a demo session? (65 questions)

Schedule a demo with Captain Up and access 65 must ask questions for the vendor while watching Captain Up in action.

List of categories

Gamification

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.