CareCloud Review - why 4 stars?

CareCloud Practice Management Medical Software Review
ITQlick Score: 95/100
ITQlick Rating: (4/5)
Pricing: 4/10 - average cost
Category: Practice Management -> CareCloud
Ranking:Ranked 2 out of 23 Practice Management systems
Company: CARECLOUD
Pricing: starts at $349 per provider
Typical customers: Small, medium and large size businesses
Platforms: Desktop, Mobile, Cloud
Links: CareCloud pricing, CareCloud alternatives
Shlomi LaviShlomi Lavi / updated: Oct 30, 2021

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What is CareCloud?

CareCloud is a cloud-based medical practice management software designed for tracking, managing, and optimizing financial and administrative processes. The medical software comes with features such as:
  • Electronic Health Records: This feature comes with the tools necessary for gaining access to real-time patient information. With charts, health practitioners can get an overview of the complete clinical records of patients.
  • Revenue Cycle Management: With this solution package, users can increase profitability and simultaneously decrease administrative burdens.
  • Practice Management: Health practitioners can simplify their workflow and boost their productivity while using this feature. It also provides an easy way to manage practice schedules.
  • Telehealth: With this feature, practitioners can connect with their patients via easy virtual visits. Practitioners can see their patients over a HIPAA-compliant video call system.
  • Patient Experience Management: This feature ensures a smooth delivery and a modern patient experience. Practitioners can ensure a contactless, efficient, convenient, and modern way to delight their patients.
CareCloud is a practice management and healthcare technology company that started in 1999 and is headquartered in Somerset, NJ, in the United States. The company has a workforce of up to 5000 employees.

What is CareCloud rating? ()

The rating of CareCloud is 4 stars out of 5 and the total score is 95 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are CareCloud's typical customers?

The typical customers include the following business size: Small, medium and large size businesses.

Is CareCloud the best Practice Management?

CareCloud is ranked 2 out of 23 software in their category (Practice Management systems).

What are CareCloud's pros? (3 Pros)

  • CareCloud offers optimal modules and reporting features
  • Providers can easily customize the usage of the software to their clinic needs
  • CareCloud provides an all-in-one integrated approach for practical and smooth usage

What are CareCloud's cons? (2 cons)

  • The Charts and features of the medical software might not be excellent for all providers
  • The upgrades to the prescription module are hard to use

Who are their main alternatives?

CareCloud Practice Management competes with other practice management systems like ContinuousCare, SimplePractice, and WebPT. We will compare these systems in some specific aspects below.
  • Functionality: CareCloud offers features like revenue cycle management, practice management, electronic health records, telehealth, patient experience management, Healthcare Analytics, workforce extension, group purchasing organization, etc. Compared to its alternatives, WebPT has similar features with CareCloud but does not have the Telehealth feature. ContinuousCare has Patient Marketing, and Chronic Care Management features that are missing in CareCloud.
  • Customers/Industries: CareCloud targets small medical practices, large medical groups, ambulatory health systems, academic institutions, medical billing companies, specialties like Neurology, Pain Management, general surgery, etc. In terms of customer base, CareCloud is recognized as a trusted growth partner, serving more than 40,000 healthcare providers. Compared to its closest alternatives, WebPT targets physical therapy, pediatric therapy, occupational therapy, pelvic therapy, and speech-Language pathology practitioners. Also, WebPT has 90,785 members and 20,774 clinics using it. SimplePractice targets practitioners in private practice, including therapists, social workers, etc. SimplePractice has helped over 100 thousand practitioners to simplify their businesses.
  • Cost: The license cost information for CareCloud is unavailable on the official website. According to expert research, CareCloud is cost-rated 2/5 (where 1-2 is low-cost, and 4-5 is high-cost), which means it is a low-cost medical software amongst its closest alternatives. ContinuousCare starts with a solo plan of $9 per month for a single user (annual billing), and $10 per month for a single user (monthly billing). SimplePractice starts with an Essential plan at $39 per month. WebPT EMR starts with a Lite Plan at $3/day per provider with unlimited clerical users.
  • Cloud-based/On-premise: CareCloud and all its practice management alternative systems are cloud-based.
  • Popularity: CareCloud is a publicly-traded company on the NASDAQ under the symbol MTBC, and it serves over 40k healthcare providers, both large and small clinics. CareCloud has served customers in 50 states: Vanguard Rheumatology Partners, Indiana Neuroscience Associates, etc. Its close alternatives are all privately held. WebPT is currently serving 90k+ providers in over 20k+ clinics.
  • Scalability: CareCloud can accommodate and provide technology-enabled solutions to healthcare organizations of all sizes. WebPT can scale its clinics from small-size and to multi-location clinics.
  • Support: CareCloud and its alternatives share similar support channels like email/help desk and phone support. CareCloud shares similar support features like FAQs/Forum and a knowledge base with SimplePractice and WebPT. All the practice management systems do not offer 24/7 live support. All the alternatives except CareCloud offer chat support.

What is the cost of CareCloud?

The pricing information for CareCloud practice management software is unavailable on the official website of the company. According to ITQlick expert cost research, CareCloud practice management is cost-rated 2/5, which means it is a low-cost practice management software. The rating system considers medical softwares rated 1-2 as low-cost and 4-5 as high cost.

What is the REAL total cost of implementation? on top of the total cost of licenses which is easy to calculate you need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 4 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for CareCloud

What should you ask CARECLOUD during a demo session? (65 questions)

Schedule a demo with CareCloud and access 65 must ask questions for the vendor while watching CareCloud in action. Visit the vendor's website here.

Is it the right software for you?

CareCloud is best suited for clinics seeking a cloud-based solution for their healthcare practices to enhance clinical workflows, increase revenue, enhance patient experience, and reduce operational expenses. CareCloud offers cloud-based solutions for over 70 medical specialties like Neurology, General Surgery, Gastroenterology, Cardiology, Chiropractic, etc. Examples of clinics and hospitals using CareCloud are Franco & Co, Lifearts Integrated Center, Sanova Dermatology, The Foot Group, Doctors on Call Maui, Vanguard Rheumatology, Premier Dermatology, Alvior Medical, etc.

List of categories

Billing & Invoicing
Payment Processing
Self-Service Portal
Medical
Allergy EMR
Claims Management
E-Prescribing
Electronic Medical Records
Facility Scheduling
Family Practice EMR
Gastroenterology EMR
Medical

List of features

Billing & Invoicing
Appointment Management
Charting
E-Prescribing
E/M Coding
Patient portal

CareCloud Vs. Alternatives

ITQlick rating
Score
Pricing
License pricing
Functionality
Review
Compare
CareCloud
ITQlick rating
4/5
Score
95/100
Pricing
4/10
License pricing
$349 per provider
Functionality
29
Compare
PracticePanther
ITQlick rating
4.8/5
Score
97/100
Pricing
2.4/10
License pricing
$39 per user/month
Functionality
20
MDConnection
ITQlick rating
4.6/5
Score
92/100
Pricing
2.4/10
License pricing
$199 per provider/month
Functionality
30
Intergy
ITQlick rating
4.4/5
Score
92/100
Pricing
6.4/10
License pricing
Pricing not available
Functionality
22
Edgemed
ITQlick rating
3.1/5
Score
86/100
Pricing
5.6/10
License pricing
$149 per user/month
Functionality
3
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.