CARES™ Review - why 2.8 stars?

Shlomi Lavi / updated: Jul 06, 2022

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

What is CARES™?

CARESTM is a cloud-based communications software that enables customer care agents to determine optimum customer engagement through call routing and queuing functions. It also allows them to initiate monitoring modules with supervisors in real-time and access caller information on tap with CTI (Computer Telephony Integration). Organizations can utilize these features in buffering the impact of system replacements and multi-vendor processes or removing them altogether.

The software main features include Courtesy Call Back, Predictive Dialling, Outbound Notification, and Automatic Password Category. CenturionCARES Inc. is a private Telecommunications company founded in 1981; it has its headquarters in Oldsmar, Florida, the USA, and a current employee count of 10-50.

---

---

Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

The cost of license starts at $2499.95 per license. ITQlick pricing score is 9.2 out of 10 (10 is most expensive). Access ITQlick pricing guide for CARES™. You can also find here pricing information from CARES™'s website.

Pros

• The software can handle multiple scripts
• Users can specify Phone Key Input
• There is a survey management module within the software
• CARESTM has a Text-to-Speech function

Cons

• MacOS users cannot access the software as of yet
• CARESTM is not deployable on mobile operating systems for now

How it stacks up?

Access a head to head analysis of CARES™ vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is CARES™ right for you or your business?

The software is appropriate for small, large, and medium-sized businesses in the Insurance, Healthcare and Utility industries. Generally, government agencies, housing authorities, credit unions and banks would find CARESTM handy for their companies. American Water Works Association, National Rural Electric Cooperative Association, Survalent Technology, and SymWest User Group are some customers to which the software caters.