Top 139 Automatic Call Distribution (ACD) Software

TOP 139 Automatic Call Distribution (ACD) Software

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1. 8x8 Contact Center

  • Best for: SMBs
  • Price: starts at $15 per user/month
  • Mar 09, 2022
Compare 8x8 Contact Center Vs. 8x8 Contact Center

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.   8x8 Virtual Contact Center was develope...


2. Nextiva Business VoIP

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $11.95 per user/month
  • Mar 11, 2022
Compare Nextiva Business VoIP Vs. 8x8 Contact Center

Nextiva Business VoIP is cloud-based communication, collaboration, call center and telephony services designed for small businesses in multiple industry verticals. The solution helps the user eliminate the need for the traditional phone system.


3. CenterWare Inbound

  • Best for: Medium and large size businesses
  • Price:
  • Mar 20, 2022
Compare CenterWare Inbound Vs. 8x8 Contact Center

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically distributes each call that arrives at the call center and it helps to enhance the customer exp...


4. GitLab Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per user/month
  • Mar 03, 2022
Compare GitLab Software Vs. 8x8 Contact Center

GitLab Software is a growing cloud-based Development Tools Platforms software, it is designed to support small, medium and large size business. GitLab Software received a rating of 4.6 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


5. Telax Hosted Call Center

  • Best for: SMBs
  • Price: starts at $35 per user/month
  • Jun 01, 2022
Compare Telax Hosted Call Center Vs. 8x8 Contact Center

Intermedia is a web-based contact center software that can offer users a cost effective and flexible customer service. It can reduce the costs and headaches of implementation, support and management of complex technologies. Users can get started with Intermedia anytime they want as it doesn’t requir...


6. Buddy Punch

  • Best for: SMBs
  • Price: starts at $2.99 per user/month
  • May 24, 2022
Compare Buddy Punch Vs. 8x8 Contact Center

Buddy Punch is a cloud based time clock solution ideal for all sized businesses. The core features such as job costing, PTO accrual, overtime calculating, time card approval and GPS tracking.


7. Five9 Virtual Call Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $149 per month
  • May 22, 2022
Compare Five9 Virtual Call Center Vs. 8x8 Contact Center

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enables agents customer service through email, phone, mobile, chat, and social media among othe...


8. Voice2Phone Auto Dialer

  • Best for: Small businesses and start ups
  • Price: starts at $79.99 per month
  • May 08, 2022
Compare Voice2Phone Auto Dialer Vs. 8x8 Contact Center

Voice2Phone Auto Dialer is a cloud-based call center that is suitable for use in all types of businesses. The Voice2Phone Auto Dialer can be used in all sizes of businesses including small-sized businesses, medium-sized businesses, and large enterprises.


9. ShoreTel Sky

  • Best for: Small, medium and large size businesses
  • Price: starts at $40 per user/month
  • Jul 06, 2022
Compare ShoreTel Sky Vs. 8x8 Contact Center

Mitel Sky is a cloud-based telephony and VoIP solution designed to help the users in unified communication. The core solution includes wireless networking, video surveillance & management and emergency notifications and more.


10. XenCALL Predictive Dialer

  • Best for: SMBs
  • Price: starts at $125 per license/month
  • Jul 13, 2022
Compare XenCALL Predictive Dialer Vs. 8x8 Contact Center

ReadyMode is a cloud-based call center that is suitable for operations in businesses of all sizes from small-sized businesses, to large enterprises across numerous industries.


11. Vonage Business Solutions

  • Best for: Small, medium and large size businesses
  • Price: starts at $19.99 per month
  • Apr 13, 2022
Compare Vonage Business Solutions Vs. 8x8 Contact Center

Vonage Business Solutions is a cloud-based communication software that is developed to provide business phone service by enabling businesses to connect VoIP phone systems to internet-enabled devices.


12. M*Modal Fluency for Transcription

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 12, 2022
Compare M*Modal Fluency for Transcription Vs. 8x8 Contact Center

Designed to create time to care, our cloud-native, AI-powered solutions transform physician-patient relationships by making it easier and faster for doctors to capture and improve the complete patient story, and by delivering context-specific clinical intelligence when it is needed most – at the poi...


13. OXON

  • Best for: SMBs
  • Price: starts at $39 per feature/month
  • May 15, 2022
Compare OXON Vs. 8x8 Contact Center

OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.


14. Aceyus Call Center

  • Best for: Medium and large size businesses
  • Price:
  • May 15, 2022
Compare Aceyus Call Center Vs. 8x8 Contact Center

The Aceyus Call Center is developed to help users in the optimization of their contact center operations through reporting, data collection, and data transformation solutions and contact treatment management.


15. QueueMetrics

  • Best for: Large business
  • Price: starts at $500 per year
  • May 16, 2022
Compare QueueMetrics Vs. 8x8 Contact Center

QueueMetrics is a call center software developed as a call center monitoring platform for controlling, measuring, and improving all facets of a call center.


16. 3CLogic Cloud Contact Center

  • Best for: Small, medium and large size businesses
  • Price:
  • May 18, 2022
Compare 3CLogic Cloud Contact Center Vs. 8x8 Contact Center

3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises that want to add a voice element to their CRM and modernize their legacy solutions.


17. Parakeet

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Jan 01, 2022
Compare Parakeet Vs. 8x8 Contact Center

Parakeet is an award-winning cloud-based Call Center software, it is designed to support small, medium and large size call centers. Parakeet received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


18. FocalScope

  • Best for: Small, medium and large size businesses
  • Price: starts at $9 per agent/month
  • May 30, 2022
Compare FocalScope Vs. 8x8 Contact Center

FocalScope is a trending cloud-based CRM software, it is designed to support small, medium and large size business. FocalScope received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


19. Metaphor IVR+

  • Best for: Medium and large size businesses
  • Price:
  • May 25, 2022
Compare Metaphor IVR+ Vs. 8x8 Contact Center

Metaphor IVR+ is a fast growing cloud-based Call Center software, it is designed to support medium and large size call centers. Metaphor IVR+ received a rating of 4 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


20. Convoso Cloud Contact Center

  • Best for: SMBs
  • Price: starts at $90 per feature/month
  • May 26, 2022
Compare Convoso Cloud Contact Center Vs. 8x8 Contact Center

Convoso Cloud Contact Center is a call center management software for businesses of all sizes. Its services include inbound and outbound calling, call blending, workflow management, two-way SMS, and analytics. The software was designed and launched by Convoso (formerly SafeSoft Solutions) headquarte...


21. Noda Contact Center

  • Best for: Medium and large size businesses
  • Price: Has a free version
  • Jun 14, 2022
Compare Noda Contact Center Vs. 8x8 Contact Center

Noda Contact Center is a call center software that helps users create conversational scripts containing important information accessible to operators when they receive a call.


22. ProClass

  • Best for: SMBs
  • Price: starts at $1,499 per year
  • Jun 10, 2022
Compare ProClass Vs. 8x8 Contact Center

ProClass is a growing cloud-based Online Registration software, it is designed to support small and medium size business. ProClass received a rating of 4.2 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.


23. Clicktools For Sugarcrm

  • Best for: Small, medium and large size businesses
  • Price: starts at $84.53 per year
  • Jun 17, 2022
Compare Clicktools For Sugarcrm Vs. 8x8 Contact Center

Clicktools for SugarCRM is a customer information management solution for businesses of all sizes. Its capabilities include marketing management, data centralization, automatic insights, and others. The software was developed and launched by Clicktools Ltd headquartered in United Kingdom.


24. EducationFolder

  • Best for: Medium and large size businesses
  • Price: starts at $15 per license/month
  • Jun 22, 2022
Compare EducationFolder Vs. 8x8 Contact Center

EducationFolder, now C2Perform, is a performance management software for businesses to improve KPIs, refine and improve their coaching experience and sessions, create various contents, and drive continuous improvements insight.


25. RingCentral Contact Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $14.99 per user/month
  • Jun 22, 2022
Compare RingCentral Contact Center Vs. 8x8 Contact Center

RingCentral Contact Center is a comprehensive call center management software that can be accessed in the cloud, scalable and an end-to-end communication solution.


26. FrontSpin

  • Best for: Small, medium and large size businesses
  • Price: Has a free version
  • Jun 22, 2022
Compare FrontSpin Vs. 8x8 Contact Center

FrontSpin is a cloud-based contact center management solution offer users with interactive tools for the management of sales and service communication. Its sales communication solution can streamline the sale cycle.


27. Cloud Contact Pro

  • Best for: Medium and large size businesses
  • Price: starts at $25 per month
  • Jun 23, 2022
Compare Cloud Contact Pro Vs. 8x8 Contact Center

Cloud Contact Pro is a call center software designed to help organizations set up a future-proof contact center in the cloud.


28. LightWork Time

  • Best for: Medium and large size businesses
  • Price: starts at $9 per user/month
  • Jul 02, 2022
Compare LightWork Time Vs. 8x8 Contact Center

LightWork Time is a cloud based time and attendance solution that offers talent management and time keeping solutions. It can also be installed on premise. LightWork Time is a time, and attendance module enables both managers and employees to input employee time at intervals specified by the busines...


29. Aspect Via Customer Engagement Center Software

  • Best for: Medium and large size businesses
  • Price:
  • Jul 01, 2022
Compare Aspect Via Customer Engagement Center Software Vs. 8x8 Contact Center

Aspect is a call center software that allows businesses to connect their customers with agents, which improves customer experience. It helps users automate live communication, inbound and outbound interactions through voice calls, chat, SMS, and emails.


30. DialerAI

  • Best for: Medium and large size businesses
  • Price: starts at $199 per month
  • May 07, 2022
Compare DialerAI Vs. 8x8 Contact Center

Predictive dialling and Voice broadcasting is a cost effective and efficient way of talking to your existing customers and generating leads maximising your outbound call-center performance


31. Call Center Studio

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 07, 2022
Compare Call Center Studio Vs. 8x8 Contact Center

Now your customer service agents can work their magic from anywhere, with the world first call center built on Google.


32. Noble Suite

  • Best for: Small, medium and large size businesses
  • Price:
  • May 28, 2022
Compare Noble Suite Vs. 8x8 Contact Center

Every customer contact is an opportunity to delight, to solve a problem or to make a connection. Noble Systems, the leader in customer contact technology, provides contact centres worldwide with unified solutions that elevate performance and drive new levels of productivity and efficiency.


33. MegaDialer

  • Best for: Small, medium and large size businesses
  • Price: starts at $250 per license
  • May 31, 2022
Compare MegaDialer Vs. 8x8 Contact Center

We will hold your hand through the setup process: We offer the possibility to screen record the process and send you a copy for your own reference.


34. Matrix software

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 04, 2022
Compare Matrix software Vs. 8x8 Contact Center

Matrix Software specialized in software solutions for structural engineers, steel construction and doors & windows industry. You can make it with Matrix, using powerful and proven solutions for the design and manufacture of buildings.


35. coztel

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $50 per month
  • Jul 23, 2022
Compare coztel Vs. 8x8 Contact Center

Coztel is a cloud-based call center software that provides call center solutions to businesses, including inbound, outbound, and blended call centers. The software allows businesses to connect to their customers from anywhere globally, thereby closing the distance barrier.


36. Dialer360

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per license
  • Jul 15, 2022
Compare Dialer360 Vs. 8x8 Contact Center

Dialer360 is a call center software developed to help improve the productivity of agents and increase sales lead. The software has a predictive dialer system that automatically dials up customers with affordable VOIP rates.


37. Parrot Cloud Call Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $59 per month
  • Jul 24, 2022
Compare Parrot Cloud Call Center Vs. 8x8 Contact Center

EVS7 is a call center software designed to help agents provide better service to customers. Embedded in the software are interactive voice response and automatic call distribution to help improve inbound call center.


38. AccountSight

  • Best for: Small, medium and large size businesses
  • Price: starts at $8 per person/month
  • Jul 19, 2022
Compare AccountSight Vs. 8x8 Contact Center

AccountSight is a time tracking and billing software that helps users complete their timesheet and submit online; it allows administrators and project managers to make multiple timesheet submission and approvals at a time.


39. Ytel

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per month
  • Jul 29, 2022
Compare Ytel Vs. 8x8 Contact Center

Ytel is a cloud-based appointment scheduling solution designed to help the user easily add programmable communications and boost the experience of every customer. Its key features include SMS API, Voice API, Broadcast, contact centre and phone numbers.


40. QwikDial

  • Best for: Small businesses and start ups
  • Price: starts at $0.06 per month
  • Jul 31, 2022
Compare QwikDial Vs. 8x8 Contact Center

QwikDial is a call center software with a toolset to help streamline business processes. With the software, users can manage inbound call flow processes and keep up compliance for payment authorizations.


41. contactSPACE

  • Best for: Small, medium and large size businesses
  • Price: starts at $105 per user/month
  • Jul 28, 2022
Compare contactSPACE Vs. 8x8 Contact Center

ContactSpace is a call center software built to help businesses create schedules and filters for applying contact strategies. This enables them to reach clients in different locations, target multiple segments, and set time for calls.


42. NICE inContact Cloud Contact Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per user/month
  • Mar 09, 2022
Compare NICE inContact Cloud Contact Center Vs. 8x8 Contact Center

Nice inContact is an online contact center software that helps clear centers build a lasting customer relationship by detecting and increasing calls in peak periods and reducing call abandon rates.


43. Twilio

  • Best for: Medium and large size businesses
  • Price: starts at $1 per hour
  • Aug 01, 2022
Compare Twilio Vs. 8x8 Contact Center

Twilio software is a cloud communication platform with building blocks that help users to add voice, messaging and video to their web as well as mobile applications.


44. PrettyMay Call Center for Skype

  • Best for: SMBs
  • Price: starts at $49.95 per license
  • Apr 23, 2022
Compare PrettyMay Call Center for Skype Vs. 8x8 Contact Center

Prettymay call center for Skype is software-based Skype IP PBX / PABX software that offers Interactive Voice Response (IVR), and Automatic Call Distribution (ACD) capabilities among others.


45. PureCloud

  • Best for: Small, medium and large size businesses
  • Price: starts at $75 per month
  • Mar 04, 2022
Compare PureCloud Vs. 8x8 Contact Center

Genesys is a call centre software designed as an online tool with which businesses can connect phones, chat, email, and social pages seamlessly.


46. AheevaCCS

  • Best for: SMBs
  • Price: starts at $500 per license
  • Mar 01, 2022
Compare AheevaCCS Vs. 8x8 Contact Center

Aheeva is a contact center software designed to help businesses deliver better customer service and use white labeling to promote brands. With this software, businesses can boost customer retainment by allowing them to contact agents.


47. PhoneBurner

  • Best for: Small, medium and large size businesses
  • Price: starts at $149 per user/month
  • Apr 22, 2022
Compare PhoneBurner Vs. 8x8 Contact Center

PhoneBurner is cloud-based outbound call center software that enables its users to log in to their PCs from anywhere and perform dial sessions from any phone. It offers a delay-free dialer that ensures that users can call their contacts without them knowing that one is using the software.


48. CorvisaOne Contact Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $125 per user/month
  • May 19, 2022
Compare CorvisaOne Contact Center Vs. 8x8 Contact Center

CorvisaOne Contact Center is a call center management solution for businesses of all sizes. It offers inbound calling and outbound calling services along with analysis and reporting capabilities. The software was designed and launched by CorvisaCloud headquartered in Wisconsin, United St...


49. Hivedesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per 5 users/month
  • May 03, 2022
Compare Hivedesk Vs. 8x8 Contact Center

Hivedesk is a time tracking and productivity management solution for businesses of all sizes. It also offers management of multiple projects along with employee management and analytics. The software was designed and launched by Hivedesk.com headquartered in Kentucky, United States.


50. Q-Suite

  • Best for: SMBs
  • Price:
  • Apr 01, 2022
Compare Q-Suite Vs. 8x8 Contact Center

Q-Suite is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Q-Suite received a rating of 4.3 from ITQlick team. The software cost is considered affordable (2.3/5) when compared to alternative solutions.


51. Freshcaller

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per month
  • Apr 01, 2022
Compare Freshcaller Vs. 8x8 Contact Center

Freshcaller is a trending cloud-based Call Center software, it is designed to support small, medium and large size call centers. Freshcaller received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1.2/5) when compared to alternative solutions.


52. NeoSound

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per month
  • Feb 04, 2022
Compare NeoSound Vs. 8x8 Contact Center

AI tech company providing speech analytics solutions for call centres. Optimise customer communication by listening to customer calls automatically. NeoSound tools turn phone conversations into meaningful actionable insights to make customer communication better.


53. SuiteRx Intelligent Pharmacy Software

  • Best for: SMBs
  • Price: starts at $300 per user/month
  • Feb 12, 2022
Compare SuiteRx Intelligent Pharmacy Software Vs. 8x8 Contact Center

SuiteRx Intelligent Pharmacy Software is a growing cloud-based Retail-POS software, it is designed to support small and medium size business. SuiteRx Intelligent Pharmacy Software received a rating of 4.8 from ITQlick team. The software cost is considered average (2.8/5) when compared to other solu...


54. VoIPstudio

  • Best for: Small, medium and large size businesses
  • Price: starts at $5 per user/month
  • Feb 18, 2022
Compare VoIPstudio Vs. 8x8 Contact Center

VoIPstudio is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. VoIPstudio received a rating of 4.6 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


55. XCALLY

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 19, 2022
Compare XCALLY Vs. 8x8 Contact Center

XCALLY is a complete, cloud-based Omni channel Contact Center solution built to serve outbound/inbound/ blended and Omnichannel call centers. The software integrates the Asterisk™ with Shuttle & Motion technologies from Xenialab research center.


56. Loopio

  • Best for: Medium and large size businesses
  • Price:
  • Feb 19, 2022
Compare Loopio Vs. 8x8 Contact Center

Loopio is a trending cloud-based Procurement software, it is designed to support medium and large size business. Loopio received a rating of 4.6 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.


57. LiveChat

  • Best for: Small, medium and large size businesses
  • Price: starts at $16 per agent/month
  • Feb 26, 2022
Compare LiveChat Vs. 8x8 Contact Center

LiveChat is a help desk software solution that provides real time interaction with customers. The software was designed by LiveChat, Inc., headquartered in North Carolina, United States. It offers crucial customer support tools and applications along with real time solutions to the customer problems...


58. Chorus.ai

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per user/month
  • Feb 21, 2022
Compare Chorus.ai Vs. 8x8 Contact Center

Chorus.ai is a trending cloud-based Sales software, it is designed to support small, medium and large size business. Chorus.ai received a rating of 2.5 from ITQlick team. The software cost is considered affordable (4/5) when compared to alternative solutions.


59. Magentrix Customer and Partner Portals

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,499 per license
  • Feb 21, 2022
Compare Magentrix Customer and Partner Portals Vs. 8x8 Contact Center

Magentrix Customer and Partner Portals is an application dedicated to help users achieve growth and success in their business. It offers unified solutions helping users also in starting up their business with three pre-built tools utilizing secured web portals. Through this program, users will be ab...


60. IssueTrak

  • Best for: Small, medium and large size businesses
  • Price: starts at $59 per agent/month
  • Feb 18, 2022
Compare IssueTrak Vs. 8x8 Contact Center

Issuetrak software is a cloud-based Help Desk Software built for help desk, customer support staff, and all types of departments and industries. In addition to the support modules, Issuetrak also includes field service and knowledge management tools.


61. Tenfold Sales Dialer

  • Best for: Small, medium and large size businesses
  • Price: starts at $20 per user/month
  • Feb 26, 2022
Compare Tenfold Sales Dialer Vs. 8x8 Contact Center

Tenfold Sales Dialer is a software designed to enhance the customer experience of the user in which every customer data is combined giving the users a unified view.


62. Sharpen

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • Feb 26, 2022
Compare Sharpen Vs. 8x8 Contact Center

Sharpen is a leading cloud-based Call Center software, it is designed to support small, medium and large size call centers. Sharpen received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1.2/5) when compared to alternative solutions.


63. Zingtree Agent Scripting

  • Best for: SMBs
  • Price: starts at $25 per month
  • Mar 03, 2022
Compare Zingtree Agent Scripting Vs. 8x8 Contact Center

Zingtree Agent Scripting is an award-winning cloud-based Call Center software, it is designed to support small and medium size call centers. Zingtree Agent Scripting received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


64. LiveOps

  • Best for: Small, medium and large size businesses
  • Price: starts at $95 per license
  • Feb 26, 2022
Compare LiveOps Vs. 8x8 Contact Center

LiveOps is a cloud based contact center platform that supports managing voice, email, SMS, chat, Twitter and Facebook channels in one single integrated customer interaction database. It can give companies a 24/7, 360-degree ability to communicate with their customers in a faster and better way. ...


65. CallShaper

  • Best for: SMBs
  • Price: starts at $75 per month
  • Mar 07, 2022
Compare CallShaper Vs. 8x8 Contact Center

CallShaper is a trending cloud-based Call Center software, it is designed to support small and medium size call centers. CallShaper received a rating of 4.9 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


66. VoiceGuide IVR

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per license
  • Mar 07, 2022
Compare VoiceGuide IVR Vs. 8x8 Contact Center

The VoiceGuide IVR offers users with comprehensive solutions and robust functionality for inbound and outbound self-service programs and assisted services deployment..


67. Clarity Connect

  • Best for: Small, medium and large size businesses
  • Price: starts at $55 per month
  • Mar 22, 2022
Compare Clarity Connect Vs. 8x8 Contact Center

Clarity Connect is designed to be the best cloud-based contact center solution for Skype for Business and Office 365.


68. Nectar Desk

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per month
  • Mar 22, 2022
Compare Nectar Desk Vs. 8x8 Contact Center

The Nectar Desk is a cloud-based call center software offering users with the appropriate solution for call center needs such as interactive voice response/IVR, call recording, agent analytics and call transfers.


69. Voxco IVR

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 22, 2022
Compare Voxco IVR Vs. 8x8 Contact Center

Voxco IVR is a cloud based, interactive voice response/IVR software providing users with messaging and survey tools that are fast and cost-effective.


70. Bloomfire

  • Best for: Small businesses and start ups
  • Price: starts at $25 per user/month
  • Mar 08, 2022
Compare Bloomfire Vs. 8x8 Contact Center

Bloomfire is web-based software that helps companies that have huge teams and need to collaborate often. This is an application that helps people to share knowledge amongst the group. With Bloomfire, you can easily disseminate information and offer knowledge to those who need it. This is a platform ...


71. CallTools

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per month
  • Mar 25, 2022
Compare CallTools Vs. 8x8 Contact Center

CallTools is a cloud-based predictive dialer as well as an inbound call center software solution. The software assists businesses in managing the productivity and effectiveness of their call center operations.


72. Kixie PowerCall

  • Best for: Small businesses and start ups
  • Price: starts at $35 per month
  • Mar 25, 2022
Compare Kixie PowerCall Vs. 8x8 Contact Center

Kixie PowerCall offers users with seamless voice program intended for sales and customer service teams to achieve more productive calls in just a few minutes.


73. MiContact Call Center

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 25, 2022
Compare MiContact Call Center Vs. 8x8 Contact Center

The MiContact Call Center is a contact center software designed to help users for resourceful monitoring, routing and managing of calls.


74. Bright Pattern Contact Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $70 per user/month
  • Mar 24, 2022
Compare Bright Pattern Contact Center Vs. 8x8 Contact Center

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agen...


75. CallRail

  • Best for: Small businesses and start ups
  • Price: starts at $45 per month
  • Mar 29, 2022
Compare CallRail Vs. 8x8 Contact Center

CallRail is an award-winning cloud-based CRM software, it is designed to support small and medium size business. CallRail received a rating of 4.7 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


76. Talkdesk Call Center

  • Best for: SMBs
  • Price: starts at $75 per user/month
  • Mar 28, 2022
Compare Talkdesk Call Center Vs. 8x8 Contact Center

Talkdesk Call Center is a web based call center management solution for small and medium businesses. It offers such capabilities as sales automation, call routing, quality management, and others. The software was designed and launched by Talkdesk Inc headquartered in California, United States.


77. Aspect Unified IP

  • Best for: Medium and large size businesses
  • Price:
  • Mar 26, 2022
Compare Aspect Unified IP Vs. 8x8 Contact Center

Aspect Unified IP is communications software which offers inbound and out-bound omnichannel capabilities for medium and large companies. It has call center capabilities including ACD, CRM integration, outbound dialer, escalation strategies, skills-based routing, web collaboration and more.


78. OneSight

  • Best for: SMBs
  • Price:
  • Apr 04, 2022
Compare OneSight Vs. 8x8 Contact Center

OneSight is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. OneSight received a rating of 3.2 from ITQlick team. The software cost is considered average (3.1/5) when compared to other solutions in their category.


79. Crazy Call

  • Best for: Small, medium and large size businesses
  • Price: starts at $20 per user/month
  • Apr 04, 2022
Compare Crazy Call Vs. 8x8 Contact Center

Crazy Call is a trending cloud-based Call Center software, it is designed to support small, medium and large size call centers. Crazy Call received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


80. C-Zentrix Contact Center

  • Best for: Medium and large size businesses
  • Price:
  • Apr 13, 2022
Compare C-Zentrix Contact Center Vs. 8x8 Contact Center

C-Zentrix Contact Center is an award-winning cloud-based Call Center software, it is designed to support medium and large size call centers. C-Zentrix Contact Center received a rating of 3.2 from ITQlick team. The software cost is considered affordable (1.6/5) when compared to alternative solutions...


81. Aspect CXP Pro Software

  • Best for: Medium and large size businesses
  • Price: Has a free version
  • Apr 19, 2022
Compare Aspect CXP Pro Software Vs. 8x8 Contact Center

Aspect CXP Pro Software is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. Aspect CXP Pro Software received a rating of 4.5 from ITQlick team. The software cost is considered affordable (4/5) when compared to alternative solutions.


82. Noble Solution Suite

  • Best for: Small, medium and large size businesses
  • Price:
  • May 11, 2022
Compare Noble Solution Suite Vs. 8x8 Contact Center

Noble Solution Suite is a fast growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. Noble Solution Suite received a rating of 4 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.


83. PrimoDialler

  • Best for: SMBs
  • Price: starts at $35 per month
  • May 11, 2022
Compare PrimoDialler Vs. 8x8 Contact Center

PrimoDialler is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. PrimoDialler received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


84. Connect First

  • Best for: SMBs
  • Price: starts at $20 per user/month
  • May 11, 2022
Compare Connect First Vs. 8x8 Contact Center

Connect First is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. Connect First received a rating of 4.5 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.


85. Omni-Channel Self-Service

  • Best for: Small, medium and large size businesses
  • Price: Has a free version
  • May 11, 2022
Compare Omni-Channel Self-Service Vs. 8x8 Contact Center

Omni-Channel Self-Service is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. Omni-Channel Self-Service received a rating of 4.1 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions...


86. Augutech Predictive Dialer Software

  • Best for: SMBs
  • Price: Has a free version
  • May 10, 2022
Compare Augutech Predictive Dialer Software Vs. 8x8 Contact Center

Augutech Predictive Dialer Software is a fast growing cloud-based Call Center software, it is designed to support small and medium size call centers. Augutech Predictive Dialer Software received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alter...


87. CloudUC

  • Best for: Small, medium and large size businesses
  • Price: starts at $24.95 per month
  • May 12, 2022
Compare CloudUC Vs. 8x8 Contact Center

CloudUC is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CloudUC received a rating of 4.5 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


88. WorkMax TIME

  • Best for: Small, medium and large size businesses
  • Price: starts at $11 per user/month
  • May 12, 2022
Compare WorkMax TIME Vs. 8x8 Contact Center

WorkMax TIME is a cloud-based and human resources management software designed to track and manage employees time across an organizations workplace. The software also makes use of data collection and allocation to track job costs.


89. DeskTrack

  • Best for: Small, medium and large size businesses
  • Price: starts at $3 per user/month
  • May 18, 2022
Compare DeskTrack Vs. 8x8 Contact Center

DeskTrack is a cloud-based project management software that gives the user the ability to track and analyze metrics such as working habits, work practices, and projects.


90. Mekashron Call Center

  • Best for: SMBs
  • Price: starts at $129 per month
  • Apr 14, 2021
Compare Mekashron Call Center Vs. 8x8 Contact Center

Mekashron Call Center is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. Mekashron Call Center received a rating of 3.2 from ITQlick team. The software cost is considered average (2.9/5) when compared to other solutions in their category.


91. MicrobaseCTI

  • Best for: SMBs
  • Price: starts at $50 per user/month
  • Apr 14, 2021
Compare MicrobaseCTI Vs. 8x8 Contact Center

MicrobaseCTI is a fast growing cloud-based Call Center software, it is designed to support small and medium size call centers. MicrobaseCTI received a rating of 3.8 from ITQlick team. The software cost is considered average (3.2/5) when compared to other solutions in their category.


92. Multiplatform Call Center Suite

  • Best for: SMBs
  • Price: starts at $300 per license
  • Apr 14, 2021
Compare Multiplatform Call Center Suite Vs. 8x8 Contact Center

Multiplatform Call Center Suite is an award-winning cloud-based Call Center software, it is designed to support small and medium size call centers. Multiplatform Call Center Suite received a rating of 4.9 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alterna...


93. Newbridge Telecom Solutions

  • Best for: Small, medium and large size businesses
  • Price:
  • Nov 16, 2019
Compare Newbridge Telecom Solutions Vs. 8x8 Contact Center

Newbridge Telecom Solutions is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. Newbridge Telecom Solutions received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1.6/5) when compared to alternative sol...


94. oneclick

  • Best for: SMBs
  • Price: starts at $231 per user/month
  • Aug 31, 2019
Compare oneclick Vs. 8x8 Contact Center

oneclick is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. oneclick received a rating of 4.4 from ITQlick team. The software cost is considered average (2.9/5) when compared to other solutions in their category.


95. Restaurant Call Center

  • Best for: SMBs
  • Price: starts at $40 per user/month
  • Apr 14, 2021
Compare Restaurant Call Center Vs. 8x8 Contact Center

Restaurant Call Center is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Restaurant Call Center received a rating of 4.4 from ITQlick team. The software cost is considered affordable (2.5/5) when compared to alternative solutions.


96. rostrvm

  • Best for: SMBs
  • Price: starts at $300 per user/month
  • Apr 14, 2021
Compare rostrvm Vs. 8x8 Contact Center

rostrvm is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. rostrvm received a rating of 4.2 from ITQlick team. The software cost is considered average (3.3/5) when compared to other solutions in their category.


97. VSLogger

  • Best for: Small businesses and start ups
  • Price: starts at $960 per license
  • May 27, 2022
Compare VSLogger Vs. 8x8 Contact Center

VSLogger is a call recording software solution for businesses of all sizes. It facilitates simultaneous recording from multiple lines and offers call capturing and retrieval, among other services. The software was designed and launched by Versadial Solutions headquartered in California, ...


98. Star Call Manger

  • Best for: SMBs
  • Price: starts at $29 per license
  • Apr 14, 2021
Compare Star Call Manger Vs. 8x8 Contact Center

Star Call Manger is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. Star Call Manger received a rating of 3.6 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


99. Tentacle

  • Best for: Medium and large size businesses
  • Price:
  • Apr 14, 2021
Compare Tentacle Vs. 8x8 Contact Center

Tentacle is a fast growing cloud-based Call Center software, it is designed to support medium and large size call centers. Tentacle received a rating of 3.2 from ITQlick team. The software cost is considered average (3.4/5) when compared to other solutions in their category.


100. VESTA

  • Best for: SMBs
  • Price:
  • Apr 14, 2021
Compare VESTA Vs. 8x8 Contact Center

VESTA is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. VESTA received a rating of 3.2 from ITQlick team. The software cost is considered average (3.1/5) when compared to other solutions in their category.


101. BroadcastByPhone

  • Best for: SMBs
  • Price: starts at $288 per license
  • Apr 13, 2021
Compare BroadcastByPhone Vs. 8x8 Contact Center

BroadcastByPhone is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. BroadcastByPhone received a rating of 3 from ITQlick team. The software cost is considered affordable (1.8/5) when compared to alternative solutions.


102. Exelysis Contact Center

  • Best for: SMBs
  • Price: starts at $50 per user/month
  • Apr 13, 2021
Compare Exelysis Contact Center Vs. 8x8 Contact Center

Exelysis Contact Center is an award-winning cloud-based Call Center software, it is designed to support small and medium size call centers. Exelysis Contact Center received a rating of 3.2 from ITQlick team. The software cost is considered affordable (2.1/5) when compared to alternative solutions.


103. VICIdial Contact Center

  • Best for: Small, medium and large size businesses
  • Price: Has a free version
  • Sep 24, 2019
Compare VICIdial Contact Center Vs. 8x8 Contact Center

VICIdial is a cloud-based contact center aimed to interact with the Asterisk Open-Source PBX Phone system. VICIdial core features include Outbound, Inbound, and Blended call handling and Inbound Email handling, Outbound agent-controlled, broadcast, and predictive dialing and integrated call recordin...


104. Agent Power

  • Best for: Small businesses and start ups
  • Price:
  • Apr 13, 2021
Compare Agent Power Vs. 8x8 Contact Center

Agent Power is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Agent Power received a rating of 3.9 from ITQlick team. The software cost is considered affordable (1.9/5) when compared to alternative solutions.


105. Ansapoint

  • Best for: SMBs
  • Price: starts at $49 per license
  • Apr 14, 2021
Compare Ansapoint Vs. 8x8 Contact Center

Ansapoint is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Ansapoint received a rating of 4.7 from ITQlick team. The software cost is considered average (2.6/5) when compared to other solutions in their category.


106. Call Center

  • Best for: Medium and large size businesses
  • Price:
  • Apr 14, 2021
Compare Call Center Vs. 8x8 Contact Center

Call Center is a leading cloud-based Call Center software, it is designed to support medium and large size call centers. Call Center received a rating of 4.2 from ITQlick team. The software cost is considered affordable (1.7/5) when compared to alternative solutions.


107. Call Center Designer

  • Best for: Small businesses and start ups
  • Price: starts at $179 per license
  • Apr 14, 2021
Compare Call Center Designer Vs. 8x8 Contact Center

Call Center Designer is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Call Center Designer received a rating of 4.9 from ITQlick team. The software cost is considered average (3.5/5) when compared to other solutions in their category.


108. Click2Coach

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per user/month
  • Apr 14, 2021
Compare Click2Coach Vs. 8x8 Contact Center

Click2Coach is a fast growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. Click2Coach received a rating of 3.1 from ITQlick team. The software cost is considered affordable (2.1/5) when compared to alternative solutions.


109. Communications Center

  • Best for: SMBs
  • Price: starts at $1 per license
  • Apr 14, 2021
Compare Communications Center Vs. 8x8 Contact Center

Communications Center is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Communications Center received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1.6/5) when compared to alternative solutions.


110. Contaque

  • Best for: Medium and large size businesses
  • Price:
  • Apr 14, 2021
Compare Contaque Vs. 8x8 Contact Center

Contaque is a fast growing cloud-based Call Center software, it is designed to support medium and large size call centers. Contaque received a rating of 3.3 from ITQlick team. The software cost is considered average (2.6/5) when compared to other solutions in their category.


111. Customer solutions

  • Best for: Medium and large size businesses
  • Price:
  • Apr 14, 2021
Compare Customer solutions Vs. 8x8 Contact Center

Customer solutions is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. Customer solutions received a rating of 4.2 from ITQlick team. The software cost is considered average (3.3/5) when compared to other solutions in their category.


112. Eclipse CMS

  • Best for: Medium and large size businesses
  • Price:
  • Apr 14, 2021
Compare Eclipse CMS Vs. 8x8 Contact Center

Eclipse CMS is an award-winning cloud-based Call Center software, it is designed to support medium and large size call centers. Eclipse CMS received a rating of 3.8 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


113. Authenticate Staff

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Apr 09, 2021
Compare Authenticate Staff Vs. 8x8 Contact Center

Authenticate Staff is a web based field service management solution for businesses of all sizes. It offers such capabilities as call center management, customer database, job management, and others. The software was developed and launched by Authenticate Staff headquartered in Georgia, United States...


114. Field Work Mobility

  • Best for: SMBs
  • Price: starts at $29.99 per user/month
  • Jul 19, 2022
Compare Field Work Mobility Vs. 8x8 Contact Center

Field Work Mobility is a web based field service management solution for businesses of all sizes. It offers such services as call center management, mobile access, alerts and reminders, and others. The software was designed and launched by Field Work Mobility headquartered in California, United Stat...


115. Maximise Cloud Contact Center

  • Best for: Medium and large size businesses
  • Price: starts at $950 per user/month
  • Apr 14, 2021
Compare Maximise Cloud Contact Center Vs. 8x8 Contact Center

Maximise Cloud Contact Center is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. Maximise Cloud Contact Center received a rating of 4.2 from ITQlick team. The software cost is considered average (3.3/5) when compared to other solutions in th...


116. ActionFlow

  • Best for: Small, medium and large size businesses
  • Price: starts at $350 per month
  • Mar 13, 2020
Compare ActionFlow Vs. 8x8 Contact Center

ActionFlow is a construction software designed to help businesses streamline and manage countertop fabrication processes. This tool also helps users retain leads, generate and send quotes, and automate day-to-day operations within the workforce, leading to improved productivity.


117. Cloud Services

  • Best for: Small, medium and large size businesses
  • Price:
  • Oct 15, 2019
Compare Cloud Services Vs. 8x8 Contact Center

Cloud Services is an award-winning cloud-based Call Center software, it is designed to support small, medium and large size call centers. Cloud Services received a rating of 4.2 from ITQlick team. The software cost is considered affordable (1.8/5) when compared to alternative solutions.


118. NetKeeper

  • Best for: SMBs
  • Price:
  • Aug 19, 2019
Compare NetKeeper Vs. 8x8 Contact Center

NetKeeper is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. NetKeeper received a rating of 3.7 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


119. Predictive Dialer

  • Best for: SMBs
  • Price: starts at $195 per license
  • Sep 19, 2019
Compare Predictive Dialer Vs. 8x8 Contact Center

Predictive Dialer is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Predictive Dialer received a rating of 4 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


120. Jet Call Tracker

  • Best for: SMBs
  • Price: starts at $25 per user/month
  • Nov 04, 2019
Compare Jet Call Tracker Vs. 8x8 Contact Center

Jet Call Tracker is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Jet Call Tracker received a rating of 4.1 from ITQlick team. The software cost is considered affordable (2.5/5) when compared to alternative solutions.


121. KSS Call Manager

  • Best for: SMBs
  • Price:
  • Oct 23, 2019
Compare KSS Call Manager Vs. 8x8 Contact Center

KSS Call Manager is a trending cloud-based Call Center software, it is designed to support small and medium size call centers. KSS Call Manager received a rating of 4.7 from ITQlick team. The software cost is considered average (2.7/5) when compared to other solutions in their category.


122. nVISION Suite

  • Best for: Small, medium and large size businesses
  • Price: starts at $16,000 per license
  • Oct 03, 2019
Compare nVISION Suite Vs. 8x8 Contact Center

nVISION Suite is a fast growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. nVISION Suite received a rating of 4.9 from ITQlick team. The software cost is considered affordable (1.6/5) when compared to alternative solutions.


123. CallView 360

  • Best for: SMBs
  • Price: starts at $135 per user/month
  • Aug 11, 2019
Compare CallView 360 Vs. 8x8 Contact Center

CallView 360 is an award-winning cloud-based Call Center software, it is designed to support small and medium size call centers. CallView 360 received a rating of 3.2 from ITQlick team. The software cost is considered average (3.5/5) when compared to other solutions in their category.


124. PICS

  • Best for: SMBs
  • Price: starts at $50 per user/month
  • Sep 04, 2019
Compare PICS Vs. 8x8 Contact Center

PICS is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. PICS received a rating of 4.9 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


125. Profile Watchdog

  • Best for: Small businesses and start ups
  • Price: starts at $49 per month
  • Mar 17, 2020
Compare Profile Watchdog Vs. 8x8 Contact Center

Profile Watchdog is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Profile Watchdog received a rating of 3.2 from ITQlick team. The software cost is considered affordable (2.5/5) when compared to alternative solutions.


126. eGain Suite

  • Best for: Medium and large size businesses
  • Price:
  • Oct 10, 2019
Compare eGain Suite Vs. 8x8 Contact Center

eGain Suite is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. eGain Suite received a rating of 4.9 from ITQlick team. The software cost is considered average (3.2/5) when compared to other solutions in their category.


127. CenterMaster

  • Best for: SMBs
  • Price: starts at $125 per user/month
  • Sep 17, 2019
Compare CenterMaster Vs. 8x8 Contact Center

CenterMaster is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. CenterMaster received a rating of 3.5 from ITQlick team. The software cost is considered affordable (1.9/5) when compared to alternative solutions.


128. Call Center Solutions

  • Best for: Medium and large size businesses
  • Price:
  • Aug 28, 2019
Compare Call Center Solutions Vs. 8x8 Contact Center

Call Center Solutions is a trending cloud-based Call Center software, it is designed to support medium and large size call centers. Call Center Solutions received a rating of 3.3 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


129. Callcruncher Access Anywhere

  • Best for: Small businesses and start ups
  • Price:
  • Nov 12, 2019
Compare Callcruncher Access Anywhere Vs. 8x8 Contact Center

Callcruncher Access Anywhere is a fast growing cloud-based Call Center software, it is designed to support small and medium size call centers. Callcruncher Access Anywhere received a rating of 4.5 from ITQlick team. The software cost is considered average (2.6/5) when compared to other solutions in...


130. LANtelligence

  • Best for: SMBs
  • Price:
  • Aug 24, 2019
Compare LANtelligence Vs. 8x8 Contact Center

LANtelligence is an award-winning cloud-based Call Center software, it is designed to support small and medium size call centers. LANtelligence received a rating of 3.9 from ITQlick team. The software cost is considered average (2.6/5) when compared to other solutions in their category.


131. Automatic Call Distributor

  • Best for: Medium and large size businesses
  • Price: starts at $125 per user/month
  • Nov 07, 2019
Compare Automatic Call Distributor Vs. 8x8 Contact Center

Automatic Call Distributor is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. Automatic Call Distributor received a rating of 4.1 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their cate...


132. Metaphor Contact Center

  • Best for: Small, medium and large size businesses
  • Price:
  • Oct 26, 2019
Compare Metaphor Contact Center Vs. 8x8 Contact Center

Metaphor Contact Center is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. Metaphor Contact Center received a rating of 3.9 from ITQlick team. The software cost is considered average (3.2/5) when compared to other solutions in their c...


133. CPhone

  • Best for: Medium and large size businesses
  • Price:
  • Aug 12, 2019
Compare CPhone Vs. 8x8 Contact Center

CPhone is a leading cloud-based Call Center software, it is designed to support medium and large size call centers. CPhone received a rating of 3.4 from ITQlick team. The software cost is considered average (3.4/5) when compared to other solutions in their category.


134. DialIntelligence Suite

  • Best for: SMBs
  • Price: starts at $1,700 per license
  • Oct 21, 2019
Compare DialIntelligence Suite Vs. 8x8 Contact Center

DialIntelligence Suite is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. DialIntelligence Suite received a rating of 5 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


135. Monet Live

  • Best for: SMBs
  • Price:
  • Nov 15, 2019
Compare Monet Live Vs. 8x8 Contact Center

Monet Live is a trending cloud-based Call Center software, it is designed to support small and medium size call centers. Monet Live received a rating of 4.2 from ITQlick team. The software cost is considered affordable (2.4/5) when compared to alternative solutions.


136. Applied CSR24

  • Best for: Small, medium and large size businesses
  • Price:
  • Aug 14, 2019
Compare Applied CSR24 Vs. 8x8 Contact Center

Applied CSR24 is an award-winning cloud-based Insurance software, it is designed to support small, medium and large size insurance agencies. Applied CSR24 received a rating of 4.5 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.


137. CRM Central

  • Best for: Medium and large size businesses
  • Price:
  • Nov 07, 2019
Compare CRM Central Vs. 8x8 Contact Center

CRM Central is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. CRM Central received a rating of 3.8 from ITQlick team. The software cost is considered average (3.4/5) when compared to other solutions in their category.


138. Fluency

  • Best for: SMBs
  • Price: starts at $10,000 per license
  • Sep 23, 2019
Compare Fluency Vs. 8x8 Contact Center

Fluency is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. Fluency received a rating of 4 from ITQlick team. The software cost is considered affordable (2.1/5) when compared to alternative solutions.


139. HoduCC- Call Center Software

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • Aug 11, 2019
Compare HoduCC- Call Center Software Vs. 8x8 Contact Center

HoduCC- Call Center Software is a fast growing cloud-based Communications software, it is designed to support small, medium and large size business. HoduCC- Call Center Software received a rating of 3.3 from ITQlick team. The software cost is considered average (2.7/5) when compared to other soluti...



A Buyer's Guide to Business Software Solutions

How to Evaluate and Buy Business Software
 
If you’re somehow puzzled if this article is only for a specific size of business, no, it’s not. This is for you SMEs, MNEs and start-ups software buyers. Also, we’re not talking about a specific software solution here. Whether the software solution that you’re planning to buy is for Accounting, Business Intelligence, ERP, CRM, Help Desk, Maintenance Management or other types of application, one thing is for sure; with the help of this article, you will be able to know the right process in evaluating and buying a business software solution.
 
We’ve been into the software business for years and we’re seeing a lot of nitty-gritty things that often bring confusions and hesitations to many companies looking for better software solutions. Some companies can’t afford to let go their legacy systems while a few is encountering technological snags once the new system is in place. While this is the underlying truth behind software acquisition and implementation, what’s exciting about buying a business software solution is that there is a clear and obvious proof that thousands of companies and corporations today are happy with the benefits this technology is bringing into their respective businesses.  There is a significant increase in their revenue and the growth is on-going. And it’s easy to say; many from the Fortune 500 companies are making a lot of money because of their smartly-acquired business software.
 
So, let’s get straight to the point. What should you do in order to acquire that business software that could make your organization achieve its goals? The answer to this is pretty straightforward: evaluate and buy that right business software. Yes, that’s what you need to do and here’s the best manual from ITQlick.com that could certainly help you in doing that strategically.
 
Consider the Needs of Your Organization
Let’s assume that at this point, the entire management team agreed that you are ready to invest on a certain software application. The budget has been compromised and the key persons who will be involved in the acquisition process were already identified. Therefore, it’s time to approach things the project management way.
 
Define the Project
Every business software solution is categorized base on application type, features, deployment model, market size and pricing model. Remember that our objective here is to evaluate and buy a business software product that will fit into the size and present needs of your business. So what the project management team should try to deal with first is to define the real requirements of your business exactly base on the categories set by the software industry. Moreover, by doing this activity, you are already narrowing down your search for the right solution. Now, consider bringing this list of FAQs to the project management and aim to come up with clear-cut answers.
 
  1. What type of software is needed? Is it Integrated-Suite, Best-of-Breed or Industry-Specific? Ask your CEO’s main agenda and find the perfect match from these available options.
  2. What are the core and secondary features? Are you looking for basic, advanced or hi-end features? List down the specific features per category and allow the department managers and supervisors to give their insights on this list.
  3. How are you going to deploy the system? Would it be on-premise, cloud-based, hosted, or mobile-based? Weigh these options with the help of your CIO.
  4. Are you going for Tier 1, Tier 2 or Tier 3 vendors? Their offered solutions are base on the size of their target market - SMEs, MNEs or start-ups. Seek your CFO’s advice as it is important to match your financial capacity against the cost of the solution that the providers have for you.
  5. Are you willing to pay for the perpetuity software license or a subscription-based solution is way better? How many users are there and what would be their roles in using the system? Solicit feedbacks from future end users for they know better what challenges and risks might possibly come along their way when they’re using the system.
 
Finalize the BOM or List of Requirements
After providing definite answers on the above questions, we can say that the project has already been defined. Your procurement team is now ready to do their role in the acquisition process of this solution. However, in order for them to execute their job properly, they must have the complete list of requirements - features, specifications, hardware, and the software product. In other words, the Bill-of-Materials (BOM) that is final, complete and well-prepared must be handed over to the procurement director. Needless to say, it is very important that everybody is following the company purchasing and procurement protocols at all times.  
 
Request for Proposal (RFP)
The RFP process will bring everything into formality. Since you’re more likely in a line of business that doesn’t regularly buy software products, it is of critical importance that your RFP is well-structured before you send it to your prospect solution providers.
 
Draft the RFP
An RFP that contains all the relevant information as discussed during the project management meetings will enable the providers to return back to you their proposal that is complete and substantial. Therefore, your RFP should basically contain the following:
 
Brief Introduction
  • Company Name
  • Mission and Goals
  • Purpose of the RFP (or the need for software solution)
Business Background
  • Organizational Structure
  • Current Situation (IT infrastructure, system currently in-use, system issues and desired solutions, etc.)
  • Major Objectives of the Software Purchase
Request for Specific Requirements
  • Solution Functionality
  • System Specifications
  • Vendor Company Information
  • Price Model, Service Plans, Package Options
Other Important Inquiries (if necessary)
 
Send the RFP
Well-structured RFP will bring a lot of advantages especially when the proposals from various providers are received and then subjected for review and analysis. Send your RFP to at least three to five providers (or prospects which you have already shortlisted during the project definition phase). Depending on the complexity of the solution, most vendors will send their proposal in a matter of time, which could be around 4 to 6 weeks for Integrated-Suite solution.
 
Why still send RFP?
Is there really a need for RFP if your preferred solution (like cloud-based) and the service plans or packages are already displayed on the vendor’s website? Well, yes, you still need to undergo the RFP process. For most sales people, they certainly know that those figures appearing in the vendor’s website are usually the “list price” and not the “actual price”. More importantly, the vendor’s proposal (response to RFP) will serve as your main basis for the negotiation. Therefore, sending an RFP is a strict requirement.
 
Follow up questions relevant to RFP
More often than not, questions and concerns will be raised by the vendors to whom you send the RFP. You have to entertain them with utmost professionalism. Solution providers who are seeking further clarifications relevant to the RFP are consisting of professional software experts who wants to help your organization as much as they can. Entertain them but at the same time, always be cautious when providing additional information which you know is confidential or proprietary.
 
Evaluate the Proposals
Always refer to your finalized BOM when tabulating the contents of each proposal. Part of this process is to check the features that are available from this certain vendor and to cross out those that are not. While using spreadsheet aids the tabulation process, laying down the document proposals on the table and allowing your project management team to review them one by one should always be conducted. Evaluating the proposals in full force can help strengthen your decision-making process. Have another round of brain-storming session and come with the name of your preferred solution provider.
 
When selecting the final vendor, always promote the best interest of your organization. Consider answering these questions with full sincerity.
 
  1. Which vendor can provide the long-term benefits to your organization?
  2. Which vendor can provide the best and honest service from acquisition to full implementation?
  3. Which vendor is willing to devote most of its time in better serving its client?
 
Contact this solution provider and in your own strategic approach, try to get the answers to those three important questions above. In most cases, vendor who really wants to prove its craft will offer product demos on a higher level. Others will even invite you to check their already deployed and working systems. Feel free to connect with this type of vendor. Conduct simulation and testing, be it a cloud-based or on-premise solution. Examine all aspects and angles especially those that your project management team want to really know in-depth. For as long as it could help you arrive at a better decision, consider doing all the options available – for the interest of the organization.
 
Enter the Negotiation Process
Most solutions providers can be flexible in terms of pricing. Although the final say is oftentimes on the mouth of the sales person from the vendor’s side, a good negotiation process can always deliver a win-win situation to both parties involve. While negotiation sometimes cannot be settled in one sitting session, always be honest with your intentions whenever negotiating with your provider. If it’s about your budget, justify it with clarity. If it’s about their service plans, tell them what’s lacking or missing on their solution. At the end of the day, the most important event that should happen is that both of you are shaking hands because of a well done negotiation process.
 
Seal the Contract
So what are you going to do on a contract that involves a significant amount of investment? There are three project management approaches for this.
 
  1. Pass the ball to you legal team. They know what to do and more or less they will tell you if there is something wrong with the contract. Give them enough time to review before they affix their signature and then finally seal the contract.
  2. Hire a consultant base on the technical aspect that you want to clarify in the contract. If it’s the Scope of Work (SOW), a software implementation expert is the right person. If it is related to complex legal terms and conditions, a lawyer can help. If it has something to do with money, invite an accountant to conduct a thorough review and computation if necessary.
  3. Always consider consulting your project management team. Remember that the CIO, CFO and CEO are all team members. They will be the signatories and they know what’s best for the interest of the company when signing a contract agreement.
 
From evaluation to buying stage, it is important that the project manager must take full responsibility of monitoring all the works identified and distributed among team members. This is why delegating the right project manager is also an important consideration when buying a business software solution. And again, ITQlick.com wants to emphasize that whatever the size of your company is, using the project management approach will always lead you into a better outcome – that is getting what you paid for the right business software solution. 

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Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.