Top 54 Business Phone Systems Software (Feb 2023)

2023's Best 55 Business Phone Systems Systems

Shlomi LaviShlomi Lavi / Feb 01, 2023

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1. Skype for Business (formerly Lync) Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $2 per user/month
  • Mar 08, 2022
Compare Skype for Business (formerly Lync) Software Vs. Skype for Business (formerly Lync) Software

Skype for Business (formerly Lync) software is a cloud-based Conference Calling software that enables users to host HD calling for multiple people. It allows them to organize meetings, record calls, and integrate Live Captioning to conference call sessions.


2. 8x8 Contact Center

  • Best for: SMBs
  • Price: starts at $15 per user/month
  • Mar 09, 2022
Compare 8x8 Contact Center Vs. Skype for Business (formerly Lync) Software

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.   8x8 Virtual Contact Center was develope...


3. RingCentral Phone

  • Best for: Small, medium and large size businesses
  • Price: starts at $19.99 per user/month
  • Mar 10, 2022
Compare RingCentral Phone Vs. Skype for Business (formerly Lync) Software

RingCentral Professional is a cloud-based phone & call management system designed to serve businesses on the go. The platform helps the users to get directory listings, local business phone numbers that are toll-free and portrays a professional image.


4. ShoreTel

  • Best for: Medium and large size businesses
  • Price: starts at $19.99 per user/month
  • Mar 13, 2022
Compare ShoreTel Vs. Skype for Business (formerly Lync) Software

ShoreTel is a growing cloud-based VoIP software, it is designed to support medium and large size business. ShoreTel received a rating of 4.9 from ITQlick team. The software cost is considered average (2.7/5) when compared to other solutions in their category.


5. 3CX Phone System

  • Best for: Small, medium and large size businesses
  • Price: starts at $135 per year
  • Mar 01, 2022
Compare 3CX Phone System Vs. Skype for Business (formerly Lync) Software

3CX Phone System is an on-premise and cloud-based PBX system for unified communications. 3CX Phone System works with VoIP Gateways, SIP trunks, and SIP standard-based IP Phones. 3CX Phone System allows users to use their office extension from anywhere and from any device as it is supported on Androi...


6. Business Voice

  • Best for: Small, medium and large size businesses
  • Price: starts at $24.95 per month
  • Mar 03, 2022
Compare Business Voice Vs. Skype for Business (formerly Lync) Software

Business Voice by PanTerra offers users with the right tools for their phone and call management needs.


7. eVoice

  • Best for: Small businesses and start ups
  • Price: starts at $7.50 per user/month
  • Mar 18, 2022
Compare eVoice Vs. Skype for Business (formerly Lync) Software

eVoice is a call center software designed to manage communications remotely. With the software, businesses can speak directly to colleagues & customers on their terms, using channels such as text, phone calls, and video conferencing.


8. Five9 Cloud Contact Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per feature/month
  • Apr 03, 2022
Compare Five9 Cloud Contact Center Vs. Skype for Business (formerly Lync) Software

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.


9. Adobe Connect

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per host/month
  • May 13, 2022
Compare Adobe Connect Vs. Skype for Business (formerly Lync) Software

Adobe Connect is a web conferencing and communication solution for businesses of all sizes. Other than conferencing, it also offers invitation and security capabilities. The software was designed and launched by Adobe Systems Inc headquartered in California, United States.


10. Highfive

  • Best for: Small businesses and start ups
  • Price: starts at $15 per user/month
  • May 31, 2022
Compare Highfive Vs. Skype for Business (formerly Lync) Software

Highfive software is a cloud-hosted video conferencing & collaboration platform that enables web conferencing, video conferencing and screen sharing in an organization.


Pricing Guide - Business Phone Systems Software:

Business Phone Systems Price Range

Organizations would typically have to pay up between $17 and up to $1000 for Business Phone Systems software. However, the Price differs between Hosted systems and on-premise ones, and the majority of vendors charge their software cost per user. Additional billing can be present for services such as VoIP-Traditional Phone switch, Broadband, and Hosting. Users can also consider price points for some of these software products by their fit for company size, such as is follows:

  • Small scale businesses can expect to pay between $15 and $40 a month for VoIP Business Phone Systems. For example, GoToConnect and RingCentral Office pricing both begin at $20 a month, Dialpad Talk cost price at $15 per month, and Mitel pricing goes for $21 monthly. Furthermore, Ooma Office has a base subscription of $20 per month, with another Pro plan at $25 monthly. Vonage Business Solutions charges $15 per month for each line, and users can get an extension for $40 a month per line.
  • Medium-sized organizations would typically find software with cost price ranging between $95 and $179 monthly. For example, CallRails Business subscriptions start at $95 a month, REIRail Gold pricing begins at $97 per month, and MeetingSphere costs $99 monthly. Also, Dixa has a Professional plan which costs $99 a month, a Premium and Platinum plan that goes for $139 and $179 per month, respectively.
  • Large Corporations generally have to pay up to $1500 a month for VoIP BPS software. DCDial, for example, has a Grow plan, which begins at $899 a month, with the option to a Pro subscription, which costs $1499 per month. BoardBookIt Professional pricing starts at $585 a month, with an enterprise plan which has a cost price of $792 monthly. Additionally, Brazen pricing begins at $1999 for each event.

Some of the best of breeds have cost prices that lie within distinct price ranges; the analyses of their pricing are as follows:

  • VoIP Phone Systems These software products exist within the price range of $30-$45 a month. For example, Versature Essentials cost $30 per month, and its user can opt for the Professional and Enterprise plans, both of which go for $35 and $45 a month, respectively. MiCloud Connect has a starting cost price of $21 per month for each user, with Premier and Elite subscriptions, which costs $27 and $38 monthly. Furthermore, pricing for MightyCall starts at $20 a month, TeamViewer at $49 per month, and ConnectWise One at $19 monthly.
  • VoIP SoftPhones Users would generally have to pay between $0 and $100 a month for VoIP Softphone software. For instance, Freshcaller Sprout is free, and its users can procure Blossom or Garden subscriptions for $19 and $39 a month, respectively. Furthermore, Nice inContact pricing starts at $100 monthly for each user and Intulse at $15 a month.
  • Auto Attendant Systems Auto Attendant System products have prices that could reach up to $1000 a month. For example, Voximplant has a Small subscription which starts at $100 a month, and a Medium Messaging plan at $1000 per month. MightyCall pricing goes for $20 a month, and Sharpen cost price begins at $25 monthly – Sharpen also has an Empower plan that costs $119 per month.
  • Small Business Phone Systems Users can expect a price range of $15-$65 for Small Business Phone Systems software. SIP.US cost price, for example, starts at $25 monthly, ActiveDEMAND pricing begins at $15 a month and goes up to $65 per month.
  • Online Meeting Software These products have cost prices between $7 and $32 a month. Cisco Webex Starter pricing is $14 per month for each host, Doodle Team costs $32 a month, and SamePage goes for $8 monthly. Livestorm also begins at $39 monthly.
  • Business Phone Service Providers Vendors of Business Phone Service Provider software generally charge between $20 and $100 per month for starter subscriptions. Genesys Cloud 1 pricing starts at $75 a month, CallHippo Bronze at $18 monthly, and MeetFox at $11 per month.
  • Conference Calling Software These software products have cost prices up to $199 a month. For example, HighFive pricing starts at $199 per month for each room, LoopUp costs $22 monthly, and Vectera Pro at $9 each month per host.

11. ShoreTel Sky

  • Best for: Small, medium and large size businesses
  • Price: starts at $40 per user/month
  • Jul 06, 2022
Compare ShoreTel Sky Vs. Skype for Business (formerly Lync) Software

Mitel Sky is a cloud-based telephony and VoIP solution designed to help the users in unified communication. The core solution includes wireless networking, video surveillance & management and emergency notifications and more.


12. Phonebooth

  • Best for: Large business
  • Price: starts at $20 per user/month
  • Aug 23, 2022
Compare Phonebooth Vs. Skype for Business (formerly Lync) Software

Phonebooth is a cloud-based VoIP communication solution that caters for the various communication needs a business might have. It offers call services as well as text messaging.


13. Vonage Business Solutions

  • Best for: Small, medium and large size businesses
  • Price: starts at $19.99 per month
  • Aug 25, 2022
Compare Vonage Business Solutions Vs. Skype for Business (formerly Lync) Software

Vonage Business Solutions is a cloud-based communication software that is developed to provide business phone service by enabling businesses to connect VoIP phone systems to internet-enabled devices.


14. Huawei eSpace

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per month
  • Apr 17, 2022
Compare Huawei eSpace Vs. Skype for Business (formerly Lync) Software

eSpace is a business VoIP solution for businesses of all sizes. It offers such capabilities as call transfers over WiFi, routing of incoming calls, voicemail support, and others. The software was designed and launched by Huawei Technologies Co Ltd headquartered in China.


15. TelePacific Hosted PBX

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per license
  • Apr 28, 2022
Compare TelePacific Hosted PBX Vs. Skype for Business (formerly Lync) Software

TelePacific Hosted PBX is a web based business VoIP solution for businesses of all sizes. It offers such capabilities as geo-redundant network, voicemail support, self-service portal, and others. The software was designed and launched by TelePacific Communications headquartered in Califo...


16. Aircall

  • Best for: SMBs
  • Price: starts at $30 per user/month
  • May 19, 2022
Compare Aircall Vs. Skype for Business (formerly Lync) Software

Aircall is a cloud-based telephony management system for businesses of all sizes. It offers such capabilities as call center management, inbound and outbound reporting, voice recognition, and others. The software was designed and launched by Aircall headquartered in Paris, France.


17. Ooma

  • Best for: Small businesses and start ups
  • Price: starts at $9.99 per month
  • May 19, 2022
Compare Ooma Vs. Skype for Business (formerly Lync) Software

Ooma is a business VoIP solution designed for small and medium sized businesses. It offers such capabilities as caller ID, toll-free numbers, conference bridge, and others. The software was designed and launched by Ooma Inc headquartered in California, United States.


18. SwyxWare

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per month
  • May 19, 2022
Compare SwyxWare Vs. Skype for Business (formerly Lync) Software

SwyxWare is a cloud-based or on-premise IP Telephony and unified communication solution designed for SMEs. The solution is compatible with Mac, Windows, Mobile, and Skype integrations.


19. VirtualPBX

  • Best for: Small, medium and large size businesses
  • Price: starts at $19.99 per user/month
  • Jan 16, 2022
Compare VirtualPBX Vs. Skype for Business (formerly Lync) Software

VirtualPBX is a VoIP service solution for small and medium businesses. It offers such services as unlimited calling, system configuration, voice and fax mail, call answering, and others. The software was designed and launched by VirtualPBX.com Inc headquartered in California, United States.


20. Avaya IP Office

  • Best for: Small, medium and large size businesses
  • Price: starts at $7,500 per license
  • May 29, 2022
Compare Avaya IP Office Vs. Skype for Business (formerly Lync) Software

Avaya IP Office is a business VoIP solution for businesses of all sizes. It offers such services as auto-attendant, auto-dialing, voice to email conversion, and others. The software was designed and launched by Avaya Inc headquartered in California, United States.


21. Fonality

  • Best for: Medium business
  • Price: starts at $24 per user/month
  • Jun 10, 2022
Compare Fonality Vs. Skype for Business (formerly Lync) Software

Fonality by NetFortis offers business phone systems that are Cloud-based or on-premise. It is designed to help users in selling, servicing and collaborating with ease.


22. Mobex Hosted PBX

  • Best for: SMBs
  • Price: starts at $9.95 per month
  • Jun 18, 2022
Compare Mobex Hosted PBX Vs. Skype for Business (formerly Lync) Software

Mobex Hosted PBX is a business VoIP solution for small and medium businesses. It offers such services as auto attendant, call routing, conference calling, and others. The software was designed and launched by Mobex Inc headquartered in Florida, United States.


23. ReadyTalk

  • Best for: Small, medium and large size businesses
  • Price: starts at $12 per user/month
  • Jun 16, 2022
Compare ReadyTalk Vs. Skype for Business (formerly Lync) Software

ReadyTalk is a team collaboration software designed as a full-stack solution for cloud communications. Users of this software can also set up meetings with collaborative audio and videos, and it supports webinars and webcasts, which includes webcam and content sharing, as well as high-capacity globa...


24. itPBX

  • Best for: SMBs
  • Price: starts at $19.95 per user/month
  • Jun 25, 2022
Compare itPBX Vs. Skype for Business (formerly Lync) Software

itPBX is a business VoIP solution designed for businesses of all sizes. It offers such capabilities as call center management, contact management, predictive dialing, and others. The software was designed and launched by itPBX headquartered in North Carolina, United States.


25. Voice Complete

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 25, 2022
Compare Voice Complete Vs. Skype for Business (formerly Lync) Software

Voice Complete is a business VoIP solution for businesses of all sizes. It offers such capabilities as SIP trunking, caller ID with name, and others. The software was developed and released by Level 3 Communications LLC headquartered in Colorado, United States.


26. Crexendo Cloud Business Phone System Software

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 25, 2022
Compare Crexendo Cloud Business Phone System Software Vs. Skype for Business (formerly Lync) Software

Crexendo Cloud Business Phone System Software is a business VoIP system for businesses of all sizes. It offers such capabilities as auto attendant, call queuing, call forwarding, and others. The software was designed and launched by Crexendo Inc headquartered in Arizona, United States.


27. Evolved Office IP Phone System

  • Best for: Medium and large size businesses
  • Price: starts at $2 per user/month
  • Jul 06, 2022
Compare Evolved Office IP Phone System Vs. Skype for Business (formerly Lync) Software

Evolved Office IP Phone System is a web based business VoIP solution for businesses of all sizes. It offers such services as voicemail support, call forwarding, n-way calling, and others. The software was designed and launched by Evolve IP LLC headquartered in Pennsylvania, United States.


28. Zultys MX System

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 06, 2022
Compare Zultys MX System Vs. Skype for Business (formerly Lync) Software

Zultys MX System is a cloud-based, Unified Communication and SIP-based open standards IP phone system that can also support on-premise or hybrid deployments. The MX systems integrate with the IP phones to offer a unified communication platform.


29. DLS Hosted PBX

  • Best for: Small, medium and large size businesses
  • Price: starts at $195 per user/month
  • Dec 20, 2022
Compare DLS Hosted PBX Vs. Skype for Business (formerly Lync) Software

DLS Hosted PBX is a Voice over IP (VoIP) business phone system designed to converge voice, videos, faxes, conferencing and messaging for the users’ business. This software aims to empower the users’ business in enhancing customer responsiveness.


30. MegaPath Unified Threat Management

  • Best for: Small, medium and large size businesses
  • Price: starts at $14.95 per month
  • Dec 19, 2022
Compare MegaPath Unified Threat Management Vs. Skype for Business (formerly Lync) Software

MegaPath Unified Threat Management is a threat protection and intrusion detection solution for businesses of all sizes. Its capabilities include advanced firewall protection, web filtering, network intrusion detection, and others. The software was designed and launched by MegaPath headquartered in C...


31. Fuze

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Jul 19, 2022
Compare Fuze Vs. Skype for Business (formerly Lync) Software

Fuze software is an online meeting solution designed to work across a wide range of devices and also integrates with the old style video conferencing systems.


32. MyOwnConference

  • Best for: SMBs
  • Price: starts at $29 per month
  • Jul 23, 2022
Compare MyOwnConference Vs. Skype for Business (formerly Lync) Software

MyOwnConference is a cloud-based webinar software that enables facilitators to push email notifications for meetings and manage broadcasts for multiple simultaneous presentations.


33. Business VoiceEdge

  • Best for: Small businesses and start ups
  • Price: starts at $64.99 per month
  • Dec 20, 2022
Compare Business VoiceEdge Vs. Skype for Business (formerly Lync) Software

Business VoiceEdge is a cloud-based business VoIP solution for businesses of all sizes. It offers such services as voicemail support, call forwarding, music on hold, and others. The software was developed and launched by Comcast Corporation headquartered in Pennsylvania, United States.


34. coztel

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $50 per month
  • Jul 23, 2022
Compare coztel Vs. Skype for Business (formerly Lync) Software

Coztel is a cloud-based call center software that provides call center solutions to businesses, including inbound, outbound, and blended call centers. The software allows businesses to connect to their customers from anywhere globally, thereby closing the distance barrier.


35. CSipSimple

  • Best for: Small, medium and large size businesses
  • Price: starts at $18.95 per user/month
  • Jul 23, 2022
Compare CSipSimple Vs. Skype for Business (formerly Lync) Software

CSipSimple is a Voice over IP (VoIP) program designed for Google Android operating systems that makes use of the Session Initiation Protocol (SIP). This software is open source and was released under the GNU General Public License.


36. BroadVoice Cloud PBX

  • Best for: SMBs
  • Price: starts at $10 per user/month
  • Jul 28, 2022
Compare BroadVoice Cloud PBX Vs. Skype for Business (formerly Lync) Software

BroadVoice Cloud PBX is a web-based business VoIP solution designed for businesses of all sizes. It offers such services as 3-way calling, call forwarding, auto attendant, and others. The software was designed and launched by Broadvoice headquartered in California, United States.


37. CloudCall

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Jul 28, 2022
Compare CloudCall Vs. Skype for Business (formerly Lync) Software

CloudCall software is a telecommunication solution that helps enhance communication in businesses. The solution has a number of features that include a power dialer tool that improves the calling activities by uploading prepared contact list into the dialer.


38. ContactWorld Software

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 29, 2022
Compare ContactWorld Software Vs. Skype for Business (formerly Lync) Software

ContactWrold software is a Cloud-hosted Contact Centre software that is built for Salesforce. The platform allows businesses to connect their agents instantly to customers and prospects over the phone, social media or through email. ContactWorls software is a product of NewVoiceMedia, a company esta...


39. OBi

  • Best for: Small businesses and start ups
  • Price: starts at $55,000 per license
  • Aug 05, 2022
Compare OBi Vs. Skype for Business (formerly Lync) Software

OBi software is a cloud-hosted suite of VoIP telephony devices that target businesses, service providers and consumers. The user can manage OBi devices through OBiTALK cloud- platform portal & API which allows for a precise, easy first-day deployment and 2nd-day maintenance.


40. Cisco Business Edition 6000

  • Best for: Small, medium and large size businesses
  • Price: starts at $210 per license
  • Aug 16, 2022
Compare Cisco Business Edition 6000 Vs. Skype for Business (formerly Lync) Software

Cisco Business Edition 6000 (or simply BE6000) is a VoIP phone system program helping users to have an affordable business phone tool helping them to connect with their customers as well as collaborate within the teams.


41. FluentStream Call Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $20 per user/month
  • Sep 29, 2022
Compare FluentStream Call Center Vs. Skype for Business (formerly Lync) Software

FluentStream Call Center is a contact center management software offering users with dynamic solutions for business phone systems.


42. Truly Wireless

  • Best for: Small, medium and large size businesses
  • Price: starts at $500 per month
  • Sep 29, 2022
Compare Truly Wireless Vs. Skype for Business (formerly Lync) Software

Truly Wireless offers users with Voice over IP (VoIP) solutions that will help them create the suitable sales machine through capturing, measuring, comprehending and responding to all of the users’ phone call data.


43. ThinkingPhones

  • Best for: Large business
  • Price: starts at $15 per user/month
  • Oct 07, 2022
Compare ThinkingPhones Vs. Skype for Business (formerly Lync) Software

ThinkingPhones is a web based business VoIP solution for businesses of all sizes. It offers such services as video conferencing, call forwarding, recording and playback, and others. The software was designed and launched by Thinking Phone Networks Inc headquartered in Massachusetts, United States. ...


44. EZTalks Software

  • Best for: Large business
  • Price: starts at $12.99 per feature/month
  • Oct 07, 2022
Compare EZTalks Software Vs. Skype for Business (formerly Lync) Software

EZTalks Software is a business VoIP solution for businesses of all sizes. It offers such capabilities as presentation streaming, recording and playback, and others. The software was designed and launched by EZTalks headquartered in China.


45. CorvisaOne Contact Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $125 per user/month
  • Oct 04, 2022
Compare CorvisaOne Contact Center Vs. Skype for Business (formerly Lync) Software

CorvisaOne Contact Center is a call center management solution for businesses of all sizes. It offers inbound calling and outbound calling services along with analysis and reporting capabilities. The software was designed and launched by CorvisaCloud headquartered in Wisconsin, United St...


46. Phone-com

  • Best for: SMBs
  • Price: starts at $11.99 per user/month
  • Oct 06, 2022
Compare Phone-com Vs. Skype for Business (formerly Lync) Software

Phone.com is a VoIP phone service and system for businesses of all sizes. Its capabilities include auto attendance, call conferencing, unlimited extensions, scheduling, forwarding, and others. The software was developed and launched by Phone.com Inc headquartered in California, United St...


47. Telzio

  • Best for: SMBs
  • Price: starts at $50 per month
  • Jan 27, 2023
Compare Telzio Vs. Skype for Business (formerly Lync) Software

Telzio offers users with comprehensive phone systems that will work with any type of business. This cloud-based system ensures that every call the user will make will be a good call.


48. Verizon UCCaaS

  • Best for: Medium and large size businesses
  • Price: starts at $30 per line
  • Jan 30, 2023
Compare Verizon UCCaaS Vs. Skype for Business (formerly Lync) Software

Verizon’s Unified Communication and Collaboration as a Service or simply UCCaaS is a managed and hosted service grounded on Hosted Collaboration Solution of Cisco. This software is designed to deliver cloud-based business-grade communications and collaboration services, in which users can experience...


49. Slingshot VOIP

  • Best for: Small businesses and start ups
  • Price: starts at $19.95 per user/month
  • Feb 01, 2023
Compare Slingshot VOIP Vs. Skype for Business (formerly Lync) Software

Slingshot VOIP is a cloud based business VoIP solution for businesses of all sizes. It offers such services as predictive dialing, automatic call distribution, employee extension, and others. The software was designed and launched by dgNetrix Communications Inc headquartered in Ontario, ...


50. PIMS Dialer

  • Best for: Small businesses and start ups
  • Price: starts at $150 per user/month
  • Feb 01, 2023
Compare PIMS Dialer Vs. Skype for Business (formerly Lync) Software

PIMS Dialer is a web based predictive dialing solution for businesses of all sizes. Its capabilities include call monitoring, call scheduling, FCC compliance, and others. The software was designed and launched by Pimsware LLC headquartered in Georgia, United States.


51. PBXact Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per license
  • Feb 08, 2022
Compare PBXact Software Vs. Skype for Business (formerly Lync) Software

PBXact Software is a business VoIP solution for businesses of all sizes. It offers such capabilities as caller ID management, outbound call limiting, voicemail support, and others. The software was designed and launched by Schmooze Com Inc headquartered in Wisconsin, United States.


52. FortiVoice phone systems

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 09, 2022
Compare FortiVoice phone systems Vs. Skype for Business (formerly Lync) Software

FortiVoice is an on-premise business VoIP solution designed for offices and distributed networks with different types of phone users. The core features include auto attendants, voicemail, ring groups and dial-by-name directory and more.


53. Masergy UCaaS

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 08, 2022
Compare Masergy UCaaS Vs. Skype for Business (formerly Lync) Software

Masergy UCaaS is a web based business VoIP solution for businesses of all sizes. It offers such capabilities as instant messaging, built-in disaster recovery, conference calling, and others. The software was designed and launched by Masergy Communications Inc headquartered in Texas, United States. ...


54. Axon

  • Best for: Small, medium and large size businesses
  • Price: starts at $139 per license
  • Feb 09, 2022
Compare Axon Vs. Skype for Business (formerly Lync) Software

Axon Virtual PBX is a business VoIP solution designed for businesses of all sizes. It offers such capabilities as auto call attendant, call recording system, on-hold message player, and others. The software was designed and launched by NCH Software Inc headquartered in Colorado, United States.



A Buyer's Guide to Business Software Solutions

How to Evaluate and Buy Business Software
 
If you’re somehow puzzled if this article is only for a specific size of business, no, it’s not. This is for you SMEs, MNEs and start-ups software buyers. Also, we’re not talking about a specific software solution here. Whether the software solution that you’re planning to buy is for Accounting, Business Intelligence, ERP, CRM, Help Desk, Maintenance Management or other types of application, one thing is for sure; with the help of this article, you will be able to know the right process in evaluating and buying a business software solution.
 
We’ve been into the software business for years and we’re seeing a lot of nitty-gritty things that often bring confusions and hesitations to many companies looking for better software solutions. Some companies can’t afford to let go their legacy systems while a few is encountering technological snags once the new system is in place. While this is the underlying truth behind software acquisition and implementation, what’s exciting about buying a business software solution is that there is a clear and obvious proof that thousands of companies and corporations today are happy with the benefits this technology is bringing into their respective businesses.  There is a significant increase in their revenue and the growth is on-going. And it’s easy to say; many from the Fortune 500 companies are making a lot of money because of their smartly-acquired business software.
 
So, let’s get straight to the point. What should you do in order to acquire that business software that could make your organization achieve its goals? The answer to this is pretty straightforward: evaluate and buy that right business software. Yes, that’s what you need to do and here’s the best manual from ITQlick.com that could certainly help you in doing that strategically.
 
Consider the Needs of Your Organization
Let’s assume that at this point, the entire management team agreed that you are ready to invest on a certain software application. The budget has been compromised and the key persons who will be involved in the acquisition process were already identified. Therefore, it’s time to approach things the project management way.
 
Define the Project
Every business software solution is categorized base on application type, features, deployment model, market size and pricing model. Remember that our objective here is to evaluate and buy a business software product that will fit into the size and present needs of your business. So what the project management team should try to deal with first is to define the real requirements of your business exactly base on the categories set by the software industry. Moreover, by doing this activity, you are already narrowing down your search for the right solution. Now, consider bringing this list of FAQs to the project management and aim to come up with clear-cut answers.
 
  1. What type of software is needed? Is it Integrated-Suite, Best-of-Breed or Industry-Specific? Ask your CEO’s main agenda and find the perfect match from these available options.
  2. What are the core and secondary features? Are you looking for basic, advanced or hi-end features? List down the specific features per category and allow the department managers and supervisors to give their insights on this list.
  3. How are you going to deploy the system? Would it be on-premise, cloud-based, hosted, or mobile-based? Weigh these options with the help of your CIO.
  4. Are you going for Tier 1, Tier 2 or Tier 3 vendors? Their offered solutions are base on the size of their target market - SMEs, MNEs or start-ups. Seek your CFO’s advice as it is important to match your financial capacity against the cost of the solution that the providers have for you.
  5. Are you willing to pay for the perpetuity software license or a subscription-based solution is way better? How many users are there and what would be their roles in using the system? Solicit feedbacks from future end users for they know better what challenges and risks might possibly come along their way when they’re using the system.
 
Finalize the BOM or List of Requirements
After providing definite answers on the above questions, we can say that the project has already been defined. Your procurement team is now ready to do their role in the acquisition process of this solution. However, in order for them to execute their job properly, they must have the complete list of requirements - features, specifications, hardware, and the software product. In other words, the Bill-of-Materials (BOM) that is final, complete and well-prepared must be handed over to the procurement director. Needless to say, it is very important that everybody is following the company purchasing and procurement protocols at all times.  
 
Request for Proposal (RFP)
The RFP process will bring everything into formality. Since you’re more likely in a line of business that doesn’t regularly buy software products, it is of critical importance that your RFP is well-structured before you send it to your prospect solution providers.
 
Draft the RFP
An RFP that contains all the relevant information as discussed during the project management meetings will enable the providers to return back to you their proposal that is complete and substantial. Therefore, your RFP should basically contain the following:
 
Brief Introduction
  • Company Name
  • Mission and Goals
  • Purpose of the RFP (or the need for software solution)
Business Background
  • Organizational Structure
  • Current Situation (IT infrastructure, system currently in-use, system issues and desired solutions, etc.)
  • Major Objectives of the Software Purchase
Request for Specific Requirements
  • Solution Functionality
  • System Specifications
  • Vendor Company Information
  • Price Model, Service Plans, Package Options
Other Important Inquiries (if necessary)
 
Send the RFP
Well-structured RFP will bring a lot of advantages especially when the proposals from various providers are received and then subjected for review and analysis. Send your RFP to at least three to five providers (or prospects which you have already shortlisted during the project definition phase). Depending on the complexity of the solution, most vendors will send their proposal in a matter of time, which could be around 4 to 6 weeks for Integrated-Suite solution.
 
Why still send RFP?
Is there really a need for RFP if your preferred solution (like cloud-based) and the service plans or packages are already displayed on the vendor’s website? Well, yes, you still need to undergo the RFP process. For most sales people, they certainly know that those figures appearing in the vendor’s website are usually the “list price” and not the “actual price”. More importantly, the vendor’s proposal (response to RFP) will serve as your main basis for the negotiation. Therefore, sending an RFP is a strict requirement.
 
Follow up questions relevant to RFP
More often than not, questions and concerns will be raised by the vendors to whom you send the RFP. You have to entertain them with utmost professionalism. Solution providers who are seeking further clarifications relevant to the RFP are consisting of professional software experts who wants to help your organization as much as they can. Entertain them but at the same time, always be cautious when providing additional information which you know is confidential or proprietary.
 
Evaluate the Proposals
Always refer to your finalized BOM when tabulating the contents of each proposal. Part of this process is to check the features that are available from this certain vendor and to cross out those that are not. While using spreadsheet aids the tabulation process, laying down the document proposals on the table and allowing your project management team to review them one by one should always be conducted. Evaluating the proposals in full force can help strengthen your decision-making process. Have another round of brain-storming session and come with the name of your preferred solution provider.
 
When selecting the final vendor, always promote the best interest of your organization. Consider answering these questions with full sincerity.
 
  1. Which vendor can provide the long-term benefits to your organization?
  2. Which vendor can provide the best and honest service from acquisition to full implementation?
  3. Which vendor is willing to devote most of its time in better serving its client?
 
Contact this solution provider and in your own strategic approach, try to get the answers to those three important questions above. In most cases, vendor who really wants to prove its craft will offer product demos on a higher level. Others will even invite you to check their already deployed and working systems. Feel free to connect with this type of vendor. Conduct simulation and testing, be it a cloud-based or on-premise solution. Examine all aspects and angles especially those that your project management team want to really know in-depth. For as long as it could help you arrive at a better decision, consider doing all the options available – for the interest of the organization.
 
Enter the Negotiation Process
Most solutions providers can be flexible in terms of pricing. Although the final say is oftentimes on the mouth of the sales person from the vendor’s side, a good negotiation process can always deliver a win-win situation to both parties involve. While negotiation sometimes cannot be settled in one sitting session, always be honest with your intentions whenever negotiating with your provider. If it’s about your budget, justify it with clarity. If it’s about their service plans, tell them what’s lacking or missing on their solution. At the end of the day, the most important event that should happen is that both of you are shaking hands because of a well done negotiation process.
 
Seal the Contract
So what are you going to do on a contract that involves a significant amount of investment? There are three project management approaches for this.
 
  1. Pass the ball to you legal team. They know what to do and more or less they will tell you if there is something wrong with the contract. Give them enough time to review before they affix their signature and then finally seal the contract.
  2. Hire a consultant base on the technical aspect that you want to clarify in the contract. If it’s the Scope of Work (SOW), a software implementation expert is the right person. If it is related to complex legal terms and conditions, a lawyer can help. If it has something to do with money, invite an accountant to conduct a thorough review and computation if necessary.
  3. Always consider consulting your project management team. Remember that the CIO, CFO and CEO are all team members. They will be the signatories and they know what’s best for the interest of the company when signing a contract agreement.
 
From evaluation to buying stage, it is important that the project manager must take full responsibility of monitoring all the works identified and distributed among team members. This is why delegating the right project manager is also an important consideration when buying a business software solution. And again, ITQlick.com wants to emphasize that whatever the size of your company is, using the project management approach will always lead you into a better outcome – that is getting what you paid for the right business software solution. 

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2023 best Business Phone Systems Software | ITQlick.com

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Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.