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8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center. 8x8 Virtual Contact Center was develope...
Nextiva Business VoIP is cloud-based communication, collaboration, call center and telephony services designed for small businesses in multiple industry verticals. The solution helps the user eliminate the need for the traditional phone system.
Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.
Intermedia is a web-based contact center software that can offer users a cost effective and flexible customer service. It can reduce the costs and headaches of implementation, support and management of complex technologies. Users can get started with Intermedia anytime they want as it doesn’t requir...
The NICE CXone is designed to help users to increase their market share and their profitability.
ReadyMode is a cloud-based call center that is suitable for operations in businesses of all sizes from small-sized businesses, to large enterprises across numerous industries.
eSpace is a business VoIP solution for businesses of all sizes. It offers such capabilities as call transfers over WiFi, routing of incoming calls, voicemail support, and others. The software was designed and launched by Huawei Technologies Co Ltd headquartered in China.
OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.
The Aceyus Call Center is developed to help users in the optimization of their contact center operations through reporting, data collection, and data transformation solutions and contact treatment management.
QueueMetrics is a call center software developed as a call center monitoring platform for controlling, measuring, and improving all facets of a call center.
Infinit is a document management software designed as a decentralized cloud platform for file storage.
3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises that want to add a voice element to their CRM and modernize their legacy solutions.
Enghouse Interactive Contact Center is a call center software offering users with multi-channel contact management, operator attendant console, interactive voice response/IVR, quality assessment and call recording.
Parakeet is an award-winning cloud-based Call Center software, it is designed to support small, medium and large size call centers. Parakeet received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
Metaphor IVR+ is a fast growing cloud-based Call Center software, it is designed to support medium and large size call centers. Metaphor IVR+ received a rating of 4 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
TrackMyLeads is a growing cloud-based CRM software, it is designed to support small, medium and large size business. TrackMyLeads received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
X5 Cloud Contact Center is a call center software designed to help companies marketing and call centers reach out to customers while increasing agent productivity by curtailing the wait time between calls.
Noda Contact Center is a call center software that helps users create conversational scripts containing important information accessible to operators when they receive a call.
Clicktools for SugarCRM is a customer information management solution for businesses of all sizes. Its capabilities include marketing management, data centralization, automatic insights, and others. The software was developed and launched by Clicktools Ltd headquartered in United Kingdom.
EducationFolder, now C2Perform, is a performance management software for businesses to improve KPIs, refine and improve their coaching experience and sessions, create various contents, and drive continuous improvements insight.
CC-One is a SaaS-based call center software that enables contact center administrators to manage omnichannel customer voice, email, and chat interactions and maintain collaboration between back-office personnel and front desk agents.
RingCentral Contact Center is a comprehensive call center management software that can be accessed in the cloud, scalable and an end-to-end communication solution.
FrontSpin is a cloud-based contact center management solution offer users with interactive tools for the management of sales and service communication. Its sales communication solution can streamline the sale cycle.
Cloud Contact Pro is a call center software designed to help organizations set up a future-proof contact center in the cloud.
itPBX is a business VoIP solution designed for businesses of all sizes. It offers such capabilities as call center management, contact management, predictive dialing, and others. The software was designed and launched by itPBX headquartered in North Carolina, United States.
Sales Service Cloud is a customer service software that can help users to manage their customer service from any device, anytime, anywhere. Users can also include the one-touch service directly in their products. Whether you are online from smartphone or a desktop, you have everything to resolve pro...
Synchrony is a customer relationship management solution for businesses of all sizes. It offers such capabilities as contact management, content management, activity management, and others. The software was designed and launched by Cincom Systems Inc headquartered in Ohio, United States.
Zipwire is a customer relationship management solution for businesses of all sizes. It offers inbound and out-bound support capabilities along with real time analytics and integration capabilities. The software was designed and launched by Aspect Software headquartered in Massachusetts, ...
Centurion is a call center software designed for businesses to grant customers access to information, schedules and confirm appointments, and automates routine tasks using an IVR system.
Microlog is a communication software designed to help organizations keep their customers informed and engaged. This software uses text and emails to ensure that information is transferred for multiple uses, including healthcare reminders to patients, prescription refill reminders and medical shippin...
Predictive dialling and Voice broadcasting is a cost effective and efficient way of talking to your existing customers and generating leads maximising your outbound call-center performance
Business VoiceEdge is a cloud-based business VoIP solution for businesses of all sizes. It offers such services as voicemail support, call forwarding, music on hold, and others. The software was developed and launched by Comcast Corporation headquartered in Pennsylvania, United States.
EVS7 is a call center software designed to help agents provide better service to customers. Embedded in the software are interactive voice response and automatic call distribution to help improve inbound call center.
Genesys Contact Centre is call center software dedicated to provide enhanced business results and meet customers’ expectations through modernization of the users’ processes and infrastructure. It was designed to make the upkeep of the personalized Omni-channel customer experience more efficient. ...
QwikDial is a call center software with a toolset to help streamline business processes. With the software, users can manage inbound call flow processes and keep up compliance for payment authorizations.
ContactWrold software is a Cloud-hosted Contact Centre software that is built for Salesforce. The platform allows businesses to connect their agents instantly to customers and prospects over the phone, social media or through email. ContactWorls software is a product of NewVoiceMedia, a company esta...
Nice inContact is an online contact center software that helps clear centers build a lasting customer relationship by detecting and increasing calls in peak periods and reducing call abandon rates.
Twilio software is a cloud communication platform with building blocks that help users to add voice, messaging and video to their web as well as mobile applications.
FluentStream Call Center is a contact center management software offering users with dynamic solutions for business phone systems.
Genesys is a call centre software designed as an online tool with which businesses can connect phones, chat, email, and social pages seamlessly.
The Cisco Call Center is a contact management software that can be deployed on-premise or via cloud that enables the users to become agile in their interactions with customers
Humach Interaction Engine is a cloud-based platform designed with patented dynamic scalability allowing users to improve their customer sales and support on demand at minimized costs.
VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and eavesdrop, Salesforce integration, team-based selling and more.
PhoneBurner is cloud-based outbound call center software that enables its users to log in to their PCs from anywhere and perform dial sessions from any phone. It offers a delay-free dialer that ensures that users can call their contacts without them knowing that one is using the software.
ChaseData Call Center is a leading cloud-based Call Center software, it is designed to support small, medium and large size call centers. ChaseData Call Center received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
Freshcaller is a trending cloud-based Call Center software, it is designed to support small, medium and large size call centers. Freshcaller received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1.2/5) when compared to alternative solutions.
PIMS Dialer is a web based predictive dialing solution for businesses of all sizes. Its capabilities include call monitoring, call scheduling, FCC compliance, and others. The software was designed and launched by Pimsware LLC headquartered in Georgia, United States.
Avatar Dialler is an award-winning cloud-based Call Center software, it is designed to support small, medium and large size call centers. Avatar Dialler received a rating of 3 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.
AloTech is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. AloTech received a rating of 4.3 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.
OmniTouch Call Center is a software offering users with scalable and reliable solution for contact center needs to as much as 5,000 agents and is driven by voice interactions.
XCALLY is a complete, cloud-based Omni channel Contact Center solution built to serve outbound/inbound/ blended and Omnichannel call centers. The software integrates the Asterisk™ with Shuttle & Motion technologies from Xenialab research center.
Tenfold Sales Dialer is a software designed to enhance the customer experience of the user in which every customer data is combined giving the users a unified view.
NICE InContact CXone is a cloud-based software that helps in human resources management solutions. The software facilitates organizations and businesses in managing their employees work hours, task scheduling, performance tracking, and evaluating workload.
ICTBroadcast is a fast growing cloud-based Call Center software, it is designed to support small and medium size call centers. ICTBroadcast received a rating of 5 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.
Ringio is a growing cloud-based CRM software, it is designed to support small and medium size business. Ringio received a rating of 3.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
Sharpen is a leading cloud-based Call Center software, it is designed to support small, medium and large size call centers. Sharpen received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1.2/5) when compared to alternative solutions.
Zingtree Agent Scripting is an award-winning cloud-based Call Center software, it is designed to support small and medium size call centers. Zingtree Agent Scripting received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
LiveOps is a cloud based contact center platform that supports managing voice, email, SMS, chat, Twitter and Facebook channels in one single integrated customer interaction database. It can give companies a 24/7, 360-degree ability to communicate with their customers in a faster and better way. ...
CallShaper is a trending cloud-based Call Center software, it is designed to support small and medium size call centers. CallShaper received a rating of 4.9 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.
The VoiceGuide IVR offers users with comprehensive solutions and robust functionality for inbound and outbound self-service programs and assisted services deployment..
Vocalcom Cloud Contact Center is a call center software for small to medium businesses. Its key features include click to call meeting, click-to-chat, click-to-video, internal knowledge base, social media customer engagement, predictive, progressive and preview dialing, real-time contextual routing,...
Clarity Connect is designed to be the best cloud-based contact center solution for Skype for Business and Office 365.
The Nectar Desk is a cloud-based call center software offering users with the appropriate solution for call center needs such as interactive voice response/IVR, call recording, agent analytics and call transfers.
Voxco IVR is a cloud based, interactive voice response/IVR software providing users with messaging and survey tools that are fast and cost-effective.
Ameyo is a trending cloud-based Call Center software, it is designed to support small, medium and large size call centers. Ameyo received a rating of 4.1 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.
AireContact is a web based call center management solution for businesses of all sizes. It offers such capabilities as call routing and scripting, compliance management, quality management, and others. The software was designed and launched by AireContact headquartered in California, United States. ...
CallTools is a cloud-based predictive dialer as well as an inbound call center software solution. The software assists businesses in managing the productivity and effectiveness of their call center operations.
Kixie PowerCall offers users with seamless voice program intended for sales and customer service teams to achieve more productive calls in just a few minutes.
The MiContact Call Center is a contact center software designed to help users for resourceful monitoring, routing and managing of calls.
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agen...
CallRail is an award-winning cloud-based CRM software, it is designed to support small and medium size business. CallRail received a rating of 4.7 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.
Talkdesk Call Center is a web based call center management solution for small and medium businesses. It offers such capabilities as sales automation, call routing, quality management, and others. The software was designed and launched by Talkdesk Inc headquartered in California, United States.
Cirrus Insights software is an on-premise and cloud-based sales software designed to help connect salesforce to Gmail in businesses of various sizes such as small, medium businesses and large enterprises.
Greenlight is a fast growing cloud-based LMS software, it is designed to support small, medium and large size business. Greenlight received a rating of 3.8 from ITQlick team. The software cost is considered affordable (1.3/5) when compared to alternative solutions.
Aspect Unified IP is communications software which offers inbound and out-bound omnichannel capabilities for medium and large companies. It has call center capabilities including ACD, CRM integration, outbound dialer, escalation strategies, skills-based routing, web collaboration and more.
Sidelines suite of features lets you protect your privacy, create a professional identity, prioritize calls, connect with customers, add team members, and get more done.
Crazy Call is a trending cloud-based Call Center software, it is designed to support small, medium and large size call centers. Crazy Call received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
Aspect CXP Pro Software is a growing cloud-based Call Center software, it is designed to support medium and large size call centers. Aspect CXP Pro Software received a rating of 4.5 from ITQlick team. The software cost is considered affordable (4/5) when compared to alternative solutions.
UniVoIP is a Voice over IP/VoIP contact management solution designed to secure business communication collaboration and mobility in the cloud.
Noble Solution Suite is a fast growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. Noble Solution Suite received a rating of 4 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.
PrimoDialler is a growing cloud-based Call Center software, it is designed to support small and medium size call centers. PrimoDialler received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
Connect First is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. Connect First received a rating of 4.5 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.
Omni-Channel Self-Service is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. Omni-Channel Self-Service received a rating of 4.1 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions...
Augutech Predictive Dialer Software is a fast growing cloud-based Call Center software, it is designed to support small and medium size call centers. Augutech Predictive Dialer Software received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alter...
CloudUC is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. CloudUC received a rating of 4.5 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.
VSLogger is a call recording software solution for businesses of all sizes. It facilitates simultaneous recording from multiple lines and offers call capturing and retrieval, among other services. The software was designed and launched by Versadial Solutions headquartered in California, ...
Storm is a fast growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. Storm received a rating of 4.1 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.
VICIdial is a cloud-based contact center aimed to interact with the Asterisk Open-Source PBX Phone system. VICIdial core features include Outbound, Inbound, and Blended call handling and Inbound Email handling, Outbound agent-controlled, broadcast, and predictive dialing and integrated call recordin...
Field Work Mobility is a web based field service management solution for businesses of all sizes. It offers such services as call center management, mobile access, alerts and reminders, and others. The software was designed and launched by Field Work Mobility headquartered in California, United Stat...
Cloud Contact Center (C3) is a web based call center management solution for businesses of all sizes. It offers such capabilities as call logging and routing, quality management, workforce management, and others. The software was designed and launched by Novanet headquartered in New York, United Sta...
Call Center Solutions is a trending cloud-based Call Center software, it is designed to support medium and large size call centers. Call Center Solutions received a rating of 3.3 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.
IP Phone System is a leading cloud-based VoIP software, it is designed to support medium and large size business. IP Phone System received a rating of 4.5 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.