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8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center. 8x8 Virtual Contact Center was develope...
Nextiva Business VoIP is cloud-based communication, collaboration, call center and telephony services designed for small businesses in multiple industry verticals. The solution helps the user eliminate the need for the traditional phone system.
Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.
Intermedia is a web-based contact center software that can offer users a cost effective and flexible customer service. It can reduce the costs and headaches of implementation, support and management of complex technologies. Users can get started with Intermedia anytime they want as it doesn’t requir...
The NICE CXone is designed to help users to increase their market share and their profitability.
ReadyMode is a cloud-based call center that is suitable for operations in businesses of all sizes from small-sized businesses, to large enterprises across numerous industries.
eSpace is a business VoIP solution for businesses of all sizes. It offers such capabilities as call transfers over WiFi, routing of incoming calls, voicemail support, and others. The software was designed and launched by Huawei Technologies Co Ltd headquartered in China.
OXON is a cloud-based contact center management system that is developed to give users with a centralized and single platform for the management of customer communication.
The Aceyus Call Center is developed to help users in the optimization of their contact center operations through reporting, data collection, and data transformation solutions and contact treatment management.
QueueMetrics is a call center software developed as a call center monitoring platform for controlling, measuring, and improving all facets of a call center.
Most CRM software in the market are priced on a per-user, per-month basis; hence, businesses can expect to pay between the range of $10 to $200 per user monthly. There are also some CRM products with yearly pricings and others with perpetual licenses.
The above price range depends on the sophistication of the CRM products feature-wise, as well as the number of user accesses or accounts paid for. Some CRM software within the above price ranges are Zendesk Sell, which starts from $19 monthly per user, FreeAgent CRM pricing starts from $25 monthly per user, and GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts.
In addition, CRM products target different sizes of organizations, and their price ranges are as follows:
Infinit is a document management software designed as a decentralized cloud platform for file storage.
3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises that want to add a voice element to their CRM and modernize their legacy solutions.
Enghouse Interactive Contact Center is a call center software offering users with multi-channel contact management, operator attendant console, interactive voice response/IVR, quality assessment and call recording.
Parakeet is an award-winning cloud-based Call Center software, it is designed to support small, medium and large size call centers. Parakeet received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
Metaphor IVR+ is a fast growing cloud-based Call Center software, it is designed to support medium and large size call centers. Metaphor IVR+ received a rating of 4 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
TrackMyLeads is a growing cloud-based CRM software, it is designed to support small, medium and large size business. TrackMyLeads received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
X5 Cloud Contact Center is a call center software designed to help companies marketing and call centers reach out to customers while increasing agent productivity by curtailing the wait time between calls.
Noda Contact Center is a call center software that helps users create conversational scripts containing important information accessible to operators when they receive a call.
Clicktools for SugarCRM is a customer information management solution for businesses of all sizes. Its capabilities include marketing management, data centralization, automatic insights, and others. The software was developed and launched by Clicktools Ltd headquartered in United Kingdom.
EducationFolder, now C2Perform, is a performance management software for businesses to improve KPIs, refine and improve their coaching experience and sessions, create various contents, and drive continuous improvements insight.
CC-One is a SaaS-based call center software that enables contact center administrators to manage omnichannel customer voice, email, and chat interactions and maintain collaboration between back-office personnel and front desk agents.
RingCentral Contact Center is a comprehensive call center management software that can be accessed in the cloud, scalable and an end-to-end communication solution.
FrontSpin is a cloud-based contact center management solution offer users with interactive tools for the management of sales and service communication. Its sales communication solution can streamline the sale cycle.
Cloud Contact Pro is a call center software designed to help organizations set up a future-proof contact center in the cloud.
itPBX is a business VoIP solution designed for businesses of all sizes. It offers such capabilities as call center management, contact management, predictive dialing, and others. The software was designed and launched by itPBX headquartered in North Carolina, United States.
Sales Service Cloud is a customer service software that can help users to manage their customer service from any device, anytime, anywhere. Users can also include the one-touch service directly in their products. Whether you are online from smartphone or a desktop, you have everything to resolve pro...
Synchrony is a customer relationship management solution for businesses of all sizes. It offers such capabilities as contact management, content management, activity management, and others. The software was designed and launched by Cincom Systems Inc headquartered in Ohio, United States.
Zipwire is a customer relationship management solution for businesses of all sizes. It offers inbound and out-bound support capabilities along with real time analytics and integration capabilities. The software was designed and launched by Aspect Software headquartered in Massachusetts, ...
Centurion is a call center software designed for businesses to grant customers access to information, schedules and confirm appointments, and automates routine tasks using an IVR system.
Microlog is a communication software designed to help organizations keep their customers informed and engaged. This software uses text and emails to ensure that information is transferred for multiple uses, including healthcare reminders to patients, prescription refill reminders and medical shippin...
Predictive dialling and Voice broadcasting is a cost effective and efficient way of talking to your existing customers and generating leads maximising your outbound call-center performance
Business VoiceEdge is a cloud-based business VoIP solution for businesses of all sizes. It offers such services as voicemail support, call forwarding, music on hold, and others. The software was developed and launched by Comcast Corporation headquartered in Pennsylvania, United States.
EVS7 is a call center software designed to help agents provide better service to customers. Embedded in the software are interactive voice response and automatic call distribution to help improve inbound call center.
Genesys Contact Centre is call center software dedicated to provide enhanced business results and meet customers’ expectations through modernization of the users’ processes and infrastructure. It was designed to make the upkeep of the personalized Omni-channel customer experience more efficient. ...
QwikDial is a call center software with a toolset to help streamline business processes. With the software, users can manage inbound call flow processes and keep up compliance for payment authorizations.
ContactWrold software is a Cloud-hosted Contact Centre software that is built for Salesforce. The platform allows businesses to connect their agents instantly to customers and prospects over the phone, social media or through email. ContactWorls software is a product of NewVoiceMedia, a company esta...
Nice inContact is an online contact center software that helps clear centers build a lasting customer relationship by detecting and increasing calls in peak periods and reducing call abandon rates.
Twilio software is a cloud communication platform with building blocks that help users to add voice, messaging and video to their web as well as mobile applications.
FluentStream Call Center is a contact center management software offering users with dynamic solutions for business phone systems.
Genesys is a call centre software designed as an online tool with which businesses can connect phones, chat, email, and social pages seamlessly.
The Cisco Call Center is a contact management software that can be deployed on-premise or via cloud that enables the users to become agile in their interactions with customers
Humach Interaction Engine is a cloud-based platform designed with patented dynamic scalability allowing users to improve their customer sales and support on demand at minimized costs.
VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and eavesdrop, Salesforce integration, team-based selling and more.
PhoneBurner is cloud-based outbound call center software that enables its users to log in to their PCs from anywhere and perform dial sessions from any phone. It offers a delay-free dialer that ensures that users can call their contacts without them knowing that one is using the software.
ChaseData Call Center is a leading cloud-based Call Center software, it is designed to support small, medium and large size call centers. ChaseData Call Center received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.
Freshcaller is a trending cloud-based Call Center software, it is designed to support small, medium and large size call centers. Freshcaller received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1.2/5) when compared to alternative solutions.
PIMS Dialer is a web based predictive dialing solution for businesses of all sizes. Its capabilities include call monitoring, call scheduling, FCC compliance, and others. The software was designed and launched by Pimsware LLC headquartered in Georgia, United States.
Dialer360 is an award-winning cloud-based Call Center software, it is designed to support small, medium and large size call centers. Dialer360 received a rating of 3 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.
AloTech is a growing cloud-based Call Center software, it is designed to support small, medium and large size call centers. AloTech received a rating of 4.3 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.
OmniTouch Call Center is a software offering users with scalable and reliable solution for contact center needs to as much as 5,000 agents and is driven by voice interactions.
XCALLY is a complete, cloud-based Omni channel Contact Center solution built to serve outbound/inbound/ blended and Omnichannel call centers. The software integrates the Asterisk™ with Shuttle & Motion technologies from Xenialab research center.
Tenfold Sales Dialer is a software designed to enhance the customer experience of the user in which every customer data is combined giving the users a unified view.
NICE InContact CXone is a cloud-based software that helps in human resources management solutions. The software facilitates organizations and businesses in managing their employees work hours, task scheduling, performance tracking, and evaluating workload.
ICTBroadcast is a fast growing cloud-based Call Center software, it is designed to support small and medium size call centers. ICTBroadcast received a rating of 5 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.