Top 21 Customer Experience Management Software

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Enterprise
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
92/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
4
Compare
Chordiant
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
87/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
4.8/10
License pricing license pricing (if provided by the software vendor)
$90 per user/month
Functionality
4
Gainsight
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
85/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
5.4/10
License pricing license pricing (if provided by the software vendor)
$200 per month
Functionality
12
InMoment
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
7/10
License pricing license pricing (if provided by the software vendor)
Pricing not available
Functionality
3
ClickTale
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
Score
84/100
Pricing Pricing score ranges between 1 to 10 while 1 is low TCO and 10 is high TCO (TCO - total cost of ownership: cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
6.2/10
License pricing license pricing (if provided by the software vendor)
$99 per user/month
Functionality
4

TOP 21 Customer Experience Management Software

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

1. Enterprise Feedback Management

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 14, 2020
Compare Enterprise Feedback Management Vs. Enterprise Feedback Management

Enterprise Feedback Management is a cloud-based customer experience software that helps businesses to leverage the Voice of the Customer in making smarter and quicker business decisions.


2. Chordiant

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $90 per user/month
  • Aug 10, 2020
Compare Chordiant Vs. Enterprise Feedback Management

Pega CRM was formerly called Chordiant is a cloud-based customer relationship management system that helps users to combine customer management services with sales and marketing operations.


3. Gainsight

  • Best for: Small, medium and large size businesses
  • Price: starts at $200 per month
  • Aug 23, 2020
Compare Gainsight Vs. Enterprise Feedback Management

Gainsight is a cloud-based and on-premise Analytic customer success software solution. It merges customer data from various sources such as sales data, usage logs, surveys, and support tickets among others, and analyzes it to enable users prioritize and automate informed customer success actions.


4. InMoment Employee Engagement

  • Best for: Small, medium and large size businesses
  • Price:
  • Nov 09, 2020
Compare InMoment Employee Engagement Vs. Enterprise Feedback Management

InMoment is a customer experience management software designed to help businesses to create programs that improve customer experience.


5. ClickTale

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per user/month
  • Aug 14, 2020
Compare ClickTale Vs. Enterprise Feedback Management

ClickTale is an in-page web analytics solution for businesses of all sizes. Its capabilities include data-rich heat-maps, conversion tools, site efficiency tools, marketing management, and others. The software was designed and launched by ClickTale headquartered in Israel.


6. FullStory

  • Best for: Small, medium and large size businesses
  • Price: starts at $199 per user/month
  • Dec 31, 2020
Compare FullStory Vs. Enterprise Feedback Management

FullStory is a customer experience management software that helps businesses see their customers interactivity and reaction to their apps or sites. With the software custom and enterprise-level dashboards, users can calculate and track vital business KPIs like average order value or conversion rate.


7. Woopra

  • Best for: SMBs
  • Price: starts at $999 per user/month
  • Sep 05, 2020
Compare Woopra Vs. Enterprise Feedback Management

WWoopra is a web based real time customer analytics solution for businesses of all sizes. Other than that, it also offers sales, services, and marketing capabilities. The software was designed and launched by Woopra Inc headquartered in California, United States.


8. Amity

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 28, 2021
Compare Amity Vs. Enterprise Feedback Management

Amity is a customer success software designed to enable businesses to increase customer retention, improve customer conversions, and drive upsells.


9. Qubit

  • Best for: Small, medium and large size businesses
  • Price:
  • Dec 01, 2020
Compare Qubit Vs. Enterprise Feedback Management

Qubit is an award-winning cloud-based Marketing software, it is designed to support small, medium and large size business. Qubit received a rating of 3.7 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


10. Kilterly

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $249 per user/month
  • Dec 24, 2019
Compare Kilterly Vs. Enterprise Feedback Management

Are your customers ready to up their spending or are they one step from leaving? Kilterly’s customer success software will give you a clear gauge on the satisfaction and desires of your customers. Increase loyalty, upsell, cross-sell and defend against churn all with the power of data, predictive an...


11. Funding Gates Receivables Manager

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • Oct 19, 2019
Compare Funding Gates Receivables Manager Vs. Enterprise Feedback Management

FG Receivables Manager is an accounting receivable management solution for small business that can simplify the receivables process and help users to get paid easily and faster. Users can keep track of all their accounts receivable conversations using this solution.Funding Gates, the company behind ...


12. GetFeedback

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $20 per user/month
  • Aug 17, 2019
Compare GetFeedback Vs. Enterprise Feedback Management

GetFeedback is a web based survey software solution for businesses of all sizes. It offers such capabilities as survey design, administration, analytics, support, and others. The software was designed and launched by Matchbook Labs Inc headquartered in California, United States.


13. Regiondo Pro

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $29 per month
  • Sep 24, 2019
Compare Regiondo Pro Vs. Enterprise Feedback Management

Regiondo Pro is a growing cloud-based Customer Experience Management software, it is designed to support small, medium and large size business. Regiondo Pro received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1.4/5) when compared to alternative solutions.


14. Quantum Metric

  • Best for: Medium and large size businesses
  • Price: starts at $5,500 per license
  • Sep 30, 2019
Compare Quantum Metric Vs. Enterprise Feedback Management

Quantum Metric is a trending cloud-based BI software, it is designed to support medium and large size business. Quantum Metric received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


15. Usabilla

  • Best for: Medium and large size businesses
  • Price:
  • Sep 24, 2019
Compare Usabilla Vs. Enterprise Feedback Management

Usabilla is an award-winning cloud-based Customer Experience Management software, it is designed to support medium and large size business. Usabilla received a rating of 3 from ITQlick team. The software cost is considered affordable (2.2/5) when compared to alternative solutions.


16. Auryc

  • Best for: Start up, Small business, Medium business, Large business
  • Price:
  • Dec 26, 2019
Compare Auryc Vs. Enterprise Feedback Management

Auryc auto-captures client-side events for customers and visitors – a high fidelity record of user engagement including 100% of clicks, views, scrolls, swipes, searches and feedback. Our journey intelligence platform lets you develop a shared, holistic and journey-centric understanding of your...


17. FUEL CYCLE

  • Best for: SMBs
  • Price:
  • Sep 11, 2019
Compare FUEL CYCLE Vs. Enterprise Feedback Management

FUEL CYCLE is a growing cloud-based Marketing software, it is designed to support small and medium size business. FUEL CYCLE received a rating of 4.1 from ITQlick team. The software cost is considered affordable (2.2/5) when compared to alternative solutions.


18. cxense

  • Best for: Small, medium and large size businesses
  • Price: starts at $499 per month
  • Aug 18, 2019
Compare cxense Vs. Enterprise Feedback Management

cxense is a trending cloud-based Marketing software, it is designed to support small, medium and large size business. cxense received a rating of 4.1 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions in their category.


19. OpenText Customer Experience Management

  • Best for: Small, medium and large size businesses
  • Price:
  • Aug 11, 2019
Compare OpenText Customer Experience Management Vs. Enterprise Feedback Management

OpenText Customer Experience Management is a CRM solution for businesses of all sizes. Its services include media management, web experience management, and social management. The software was designed and launched by OpenText Corporation headquartered in Ontario, Canada.


20. ITP CCM

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $49 per month
  • Mar 19, 2020
Compare ITP CCM Vs. Enterprise Feedback Management

ITP CCM is a growing cloud-based Customer Experience Management software, it is designed to support small, medium and large size business. ITP CCM received a rating of 3.9 from ITQlick team. The software cost is considered affordable (1.7/5) when compared to alternative solutions.


21. Decibel Insight

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $400 per user/month
  • Sep 17, 2019
Compare Decibel Insight Vs. Enterprise Feedback Management

Decibel Insight is a web analytics solution for businesses of all sizes. Its services include advanced heatmaps, form analysis, A/B testing, segmentation, campaign tracking, and others. The software was designed and launched by Decibel Insight Limited headquartered in the United Kingdom.



A Buyer's Guide to Customer Experience Management Solutions

CRM (Customer Relationship Management) Buyer’s Guide
 
Many corporations and companies today are using CRM as tool for their everyday business operation. Tracing back the history, CRM or Customer Relationship Management System has been there since the early 90’s. Oracle was one of the pioneers. Today’s leading CRM software vendor Salesforce started its operation in 1999 with their bread-and-butter technology, the Software-as-a-Service (SaaS).
 
The competition among vendors is there and a CRM buyer like you might be encountering confusions right now on which CRM solution to buy. Reviewing the long list of CRM vendors can be a daunting task. But by simply checking published articles like this Buyer’s Guide from ITQlick.com, it will not only save you time and energy, it will definitely help you decide which CRM solution is right for your business.
 
Types
Knowing first the types of CRM will help you determine which of the available solutions can cover your business operational needs. Here are the types of CRM base on application.
 
Operational
Operational types of CRM cover marketing automation, sales force automation, and customer service and support.
 
Collaborative
Collaborative CRM focuses more on communication with the customers to gather feedbacks and issues. This type of CRM aims to improve service effectiveness and efficiency by employing CRM applications like email system and interactive voice response.
 
Analytical
Turning customer data into useful information for further analysis is the purpose of Analytical CRM. The result of the analysis can help businesses in product and services decision making and as well as on designing and executing marketing campaigns.
 
Now that you are guided with the different types of CRM base on their application to business process, its time to determine how you are going to deploy your CRM. The two options are whether it would be Cloud-based or On-premise.
 
Cloud-based CRMare software that runs via the internet servers. SaaS is definitely a cloud-based CRM. If you’re familiar with cloud-computing, a cloud-based CRM is one of these technologies.
 
Now, On-premise CRM is the opposite of cloud-based in the sense that it operates on private network servers. When you buy an on-premise CRM, you have to ensure that you have the network servers ready to run your CRM system.
 
 
Features
When it comes to features, choose the CRM solution that will definitely give you tons of benefits. Closely examine these features that must go with your system.
 
Contact Management
The ability of your CRM to create contact accounts and track the interactions with those accounts with speed and accuracy is a winning business solution. User management, email integration, and contact timelines are all contact management features that can help build strong customer relationship.
 
Sales and Marketing
Marketing campaigns, leads generation, and demand forecasting are all important features of a CRM that can boost your sales force’s performance. Having these CRM features can help increase your revenue.
 
Employee Tracking and Support
A CRM solution that can cover the most important aspect of your business, your people, is definitely a must-buy system. Employee collaboration through a system that enables business managers to track their employees and provide them training support whenever necessary is something that your CRM must have.
 
Ease of Use
A CRM that is easy to use functionality-wise and design-wise can bring a smooth workflow in your everyday business transactions. As what most smart consumers are saying, it must be “user-friendly”.
 
Help and Support
Whether it’s online, via email, thru phone, or chat, someone from the CRM vendor’s side must be there to assist you. Help and support features are important to be in your CRM system.
 
CRM Solutions per Business Size, per Vendor
There is a price on top of every CRM solution. The best approach to optimize your CRM budget is to determine your business size and the equivalent CRM vendor for that size.
 
Business Size
There are two main factors that determine business size. They are the number of employees and annual revenue. Number of employees can be as few as 1 and as many as 500, or even more. Annual revenue in a CRM vendor’s perspective can be categorized from <$1 million up to the extent of >$500 million. After determining the size of your business, you will be able to assess which CRM vendors can provide the right CRM solution.
 
Vendor Level
Examining these three tiers or level of CRM vendors can further help you decide on which CRM solution (cloud-based or on-premise) is the right to buy. Tier 1 is the enterprise level and Oracle, SAP, and Salesforce.com are the top companies under this level. Tier 2 is for the mid-market and Commence CRM, Sage, and SugarCRM belongs here. Tier 3 vendors are for the small businesses. Companies like Zoho, Highrise and Avidian are among of top rank sellers here.
 
Business size and vendor level are important factors when identifying which of the available CRM solutions is just right for your business.
 
Pricing Considerations
There is hard way and easy way in knowing the price of a CRM solution. The easy way is to contact the sellers, ask for quotes and then do a benchmarking. The hard way is to conduct more research and analysis via different sources of price information – websites, published reports, and vendors themselves. Each vendor has its own package versions and their equivalent subscription cost usually in per month basis. Salesforce, for example, has this pricing scheme:
 
Vendor Package Version Price/user/month

  Salesforce

Performance: $300
  Enterprise: $125
  Professional: $65
 
It is always better that you conduct your own research to validate the current pricing of the potential vendors of your CRM and we highly recommend ITQlick.com to be your starting point.
 
Market Trends
A lot of things have been going in the CRM industry. Social CRM and Mobile CRM are the latest technologies in CRM. Social CRM is a convergence of CRM and social networking sites (SNS). Mobile CRM is nonetheless CRM with mobile computing and application features. These trends keep on contributing positive impacts on the sales revenue and productivity performance of many companies in the last couple of years.

SaaS is a growing CRM market. Many reports stated that SaaS has been the choice of many business organizations today. According to an industry-report, 40% of CRM systems sold in 2013 are SaaS-based. Overall, the CRM industry is booming. The CRM market is projected to grow up to $36.4 billion by 2017 from the present worth of around $23 billion.

ITQlick chart - 2021 best Customer Experience Management Software

2021 best Customer Experience Management Software | ITQlick.com
Finding the right Customer Experience Management software for your business
Proper Customer Experience Management software selections are the precursor to successful deployment and business growth. Finding the right Customer Experience Management solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



Author
Shlomi Lavi - admin

Shlomi Lavi

Website Linkedin Facebook Twitter

Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.