Top 23 Customer Relationship Management Software

ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100 score, based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 score, based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Pipedrive
ITQlick rating
4.6/5
Score
99/100
Pricing
2/10
License pricing
$12.50 per user/month
Functionality
19
Compare
Nextiva
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$18.95 per user/month
Functionality
20
Zoho
ITQlick rating
4.2/5
Score
98/100
Pricing
2/10
License pricing
$12 per user/month
Functionality
36
Review
Keap
ITQlick rating
4.8/5
Score
97/100
Pricing
3.8/10
License pricing
$24 per month
Functionality
35
Review
HubSpot
ITQlick rating
4.5/5
Score
95/100
Pricing
2/10
License pricing
$45 per month
Functionality
9

TOP 23 Customer Relationship Management Software

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1. Pipedrive

  • Best for: Small businesses and start ups
  • Price: starts at $12.50 per user/month
  • Apr 28, 2021
Compare Pipedrive Vs. Pipedrive

Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at the same time ensuring that important deals are not dropped. Pipedrive handles people and ...


2. Nextiva Hosted Call Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $18.95 per user/month
  • Apr 28, 2021
Compare Nextiva Hosted Call Center Vs. Pipedrive

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful features, the company and product enhances work performance by means of communication.   ...


3. Zoho CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $12 per user/month
  • Apr 28, 2021
Compare Zoho CRM Vs. Pipedrive

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team collaboration and more.


4. Keap

  • Best for: Small businesses and start ups
  • Price: starts at $24 per month
  • Jul 08, 2020
Compare Keap Vs. Pipedrive

Keap is a cloud-based client management solution designed to help the user keep track of every important detail, get organized and become more efficient. The Keap core features include client management, appointments, invoices/payments, and quotes.


5. HubSpot CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $45 per month
  • Apr 29, 2021
Compare HubSpot CRM Vs. Pipedrive

HubSpot CRM is a cloud-based marketing software that is designed to help most of the growing companies develop an online presence through search engine optimization and traffic increase.


6. Capsule CRM

  • Best for: SMBs
  • Price: starts at $18 per user/month
  • Apr 29, 2021
Compare Capsule CRM Vs. Pipedrive

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The software was designed and launched by Capsule headquartered in Manchester, United Kingdom...


7. Freshdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • May 01, 2021
Compare Freshdesk Vs. Pipedrive

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.


8. Dataforma

  • Best for: Small, medium and large size businesses
  • Price: starts at $69.99 per user/month
  • May 01, 2021
Compare Dataforma Vs. Pipedrive

Dataforma software is a web-hosted field service management solution that is integrated with scheduling, GPS Tracking and invoicing tools for contractors. Originally the platform was built specifically for roofing contractors but currently it can be used by various construction businesses such as pl...


9. JobNimbus

  • Best for: SMBs
  • Price: starts at $25 per user/month
  • May 01, 2021
Compare JobNimbus Vs. Pipedrive

JobNimbus CRM is a cloud-based CRM that also incorporates project management, thus simplifying daily organizational tasks and management issues. This solution is a product of JobNimbus which is committed to delivering the best user experience to all clients.


10. DaXtra

  • Best for: SMBs
  • Price:
  • May 03, 2021
Compare DaXtra Vs. Pipedrive

DaXtra is a cloud-hosted Applicant Tracking software that offers intelligent recruitment solutions both for in-house recruitment teams and recruitment agencies. The software incorporates various products such as DaXtra Capture, DaXtra Search, DaXtra Parser, DaXtra Magnet, and more, which together he...


11. InTouch

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per user/month
  • May 04, 2021
Compare InTouch Vs. Pipedrive

InTouchCRM software is a cloud-hosted sales and marketing software system which integrates email marketing with all traditional CRM features like sales deal management, contact management, calendar sharing, marketing surveys and more.


12. Desk-com

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per month
  • May 08, 2021
Compare Desk-com Vs. Pipedrive

Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.


13. SugarCRM

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $1,000 per month
  • May 08, 2021
Compare SugarCRM Vs. Pipedrive

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automation, account management, marketing automation, as well as customer relationship management...


14. Contractor Foreman

  • Best for: SMBs
  • Price: starts at $49 per month
  • Jul 21, 2020
Compare Contractor Foreman Vs. Pipedrive

Contactor Foreman is a construction software designed for contractors of various industries to deploy various tools for effective project management and client satisfaction.


15. Chaos Intellect

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $60 per license
  • Jul 21, 2020
Compare Chaos Intellect Vs. Pipedrive

Chaos Intellect is a contact management software built for small to large businesses of all types. Its key features include email histories for contacts, appointment and task histories, email merging with message templates, redirect option, and data sharing on a network.


16. NetSuite CRM+

  • Best for: SMBs
  • Price: starts at $129 per user/month
  • Jul 22, 2020
Compare NetSuite CRM+ Vs. Pipedrive

NetSuite CRM+ software is a cloud-based, complete customer relationship management system that helps businesses to achieve an actual, 360-degree view of their customers. The CRM+ integrates the customer-focused activities of the user with accounting, warehousing, e-commerce, and shipping application...


17. Act-On

  • Best for: Small, medium and large size businesses
  • Price: starts at $900 per month
  • Jul 22, 2020
Compare Act-On Vs. Pipedrive

Act-On is a cloud-based marketing automation software solution that is geared towards aiding companies, as well as marketers, streamline their marketing processes and projects.


18. Spark by Marketo

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,195 per month
  • Jul 23, 2020
Compare Spark by Marketo Vs. Pipedrive

Spark by Marketo is a marketing automation solution to help users secure customers faster by automating marketing campaigns. Users can execute better campaigns using the flexibility and power of this software and target more revenue with less effort. The marketing automation solution offers multi-ch...


19. Velocify

  • Best for: Small, medium and large size businesses
  • Price: starts at $60 per user/month
  • Jan 20, 2020
Compare Velocify Vs. Pipedrive

Velocify intelligent sales automation solutions include Velocify LeadManager and Velocify Dial-IQ products that deliver clear, repeatable processes that can systematically accelerate sales performance through rapid lead response, increased selling discipline, improved sales team productivity, and pr...


20. Pardot Marketing Automation

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,250 per month
  • Aug 10, 2020
Compare Pardot Marketing Automation Vs. Pipedrive

Pardot offers a cloud based marketing automation software for quality lead generation along with effective marketing campaigns intended to increase customer sales by focusing on better lead qualification, shorter sales cycles and multiple marketing channels to ensure a high Return on Investment (ROI...


21. ACT! Premium

  • Best for: Small businesses and start ups
  • Price: starts at $25 per user/month
  • Aug 11, 2020
Compare ACT! Premium Vs. Pipedrive

Act! Premium is a customer relationship management software that can help users to organize customer details and prospect in one single solution. Users can drive sales results and market services and products in a better way using this software. The CRM solution also includes mobile access. Swift...


22. Xrp

  • Best for: Medium and large size businesses
  • Price: starts at $9 per user/month
  • Aug 11, 2020
Compare Xrp Vs. Pipedrive

xRP is an online business productivity tool and a customer relationship management solution that can help users to manage their company’s sales opportunities and leads. Users can manage tasks for everyone in their company and make it more productive and efficient using this solution. Agen...


23. Five9 Virtual Call Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per month
  • Feb 23, 2021
Compare Five9 Virtual Call Center Vs. Pipedrive

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enables agents customer service through email, phone, mobile, chat, and social media among othe...



A Buyer's Guide to Customer Relationship Management Solutions

CRM (Customer Relationship Management) Buyer’s Guide
 
Many corporations and companies today are using CRM as tool for their everyday business operation. Tracing back the history, CRM or Customer Relationship Management System has been there since the early 90’s. Oracle was one of the pioneers. Today’s leading CRM software vendor Salesforce started its operation in 1999 with their bread-and-butter technology, the Software-as-a-Service (SaaS).
 
The competition among vendors is there and a CRM buyer like you might be encountering confusions right now on which CRM solution to buy. Reviewing the long list of CRM vendors can be a daunting task. But by simply checking published articles like this Buyer’s Guide from ITQlick.com, it will not only save you time and energy, it will definitely help you decide which CRM solution is right for your business.
 
Types
Knowing first the types of CRM will help you determine which of the available solutions can cover your business operational needs. Here are the types of CRM base on application.
 
Operational
Operational types of CRM cover marketing automation, sales force automation, and customer service and support.
 
Collaborative
Collaborative CRM focuses more on communication with the customers to gather feedbacks and issues. This type of CRM aims to improve service effectiveness and efficiency by employing CRM applications like email system and interactive voice response.
 
Analytical
Turning customer data into useful information for further analysis is the purpose of Analytical CRM. The result of the analysis can help businesses in product and services decision making and as well as on designing and executing marketing campaigns.
 
Now that you are guided with the different types of CRM base on their application to business process, its time to determine how you are going to deploy your CRM. The two options are whether it would be Cloud-based or On-premise.
 
Cloud-based CRMare software that runs via the internet servers. SaaS is definitely a cloud-based CRM. If you’re familiar with cloud-computing, a cloud-based CRM is one of these technologies.
 
Now, On-premise CRM is the opposite of cloud-based in the sense that it operates on private network servers. When you buy an on-premise CRM, you have to ensure that you have the network servers ready to run your CRM system.
 
 
Features
When it comes to features, choose the CRM solution that will definitely give you tons of benefits. Closely examine these features that must go with your system.
 
Contact Management
The ability of your CRM to create contact accounts and track the interactions with those accounts with speed and accuracy is a winning business solution. User management, email integration, and contact timelines are all contact management features that can help build strong customer relationship.
 
Sales and Marketing
Marketing campaigns, leads generation, and demand forecasting are all important features of a CRM that can boost your sales force’s performance. Having these CRM features can help increase your revenue.
 
Employee Tracking and Support
A CRM solution that can cover the most important aspect of your business, your people, is definitely a must-buy system. Employee collaboration through a system that enables business managers to track their employees and provide them training support whenever necessary is something that your CRM must have.
 
Ease of Use
A CRM that is easy to use functionality-wise and design-wise can bring a smooth workflow in your everyday business transactions. As what most smart consumers are saying, it must be “user-friendly”.
 
Help and Support
Whether it’s online, via email, thru phone, or chat, someone from the CRM vendor’s side must be there to assist you. Help and support features are important to be in your CRM system.
 
CRM Solutions per Business Size, per Vendor
There is a price on top of every CRM solution. The best approach to optimize your CRM budget is to determine your business size and the equivalent CRM vendor for that size.
 
Business Size
There are two main factors that determine business size. They are the number of employees and annual revenue. Number of employees can be as few as 1 and as many as 500, or even more. Annual revenue in a CRM vendor’s perspective can be categorized from <$1 million up to the extent of >$500 million. After determining the size of your business, you will be able to assess which CRM vendors can provide the right CRM solution.
 
Vendor Level
Examining these three tiers or level of CRM vendors can further help you decide on which CRM solution (cloud-based or on-premise) is the right to buy. Tier 1 is the enterprise level and Oracle, SAP, and Salesforce.com are the top companies under this level. Tier 2 is for the mid-market and Commence CRM, Sage, and SugarCRM belongs here. Tier 3 vendors are for the small businesses. Companies like Zoho, Highrise and Avidian are among of top rank sellers here.
 
Business size and vendor level are important factors when identifying which of the available CRM solutions is just right for your business.
 
Pricing Considerations
There is hard way and easy way in knowing the price of a CRM solution. The easy way is to contact the sellers, ask for quotes and then do a benchmarking. The hard way is to conduct more research and analysis via different sources of price information – websites, published reports, and vendors themselves. Each vendor has its own package versions and their equivalent subscription cost usually in per month basis. Salesforce, for example, has this pricing scheme:
 
Vendor Package Version Price/user/month

  Salesforce

Performance: $300
  Enterprise: $125
  Professional: $65
 
It is always better that you conduct your own research to validate the current pricing of the potential vendors of your CRM and we highly recommend ITQlick.com to be your starting point.
 
Market Trends
A lot of things have been going in the CRM industry. Social CRM and Mobile CRM are the latest technologies in CRM. Social CRM is a convergence of CRM and social networking sites (SNS). Mobile CRM is nonetheless CRM with mobile computing and application features. These trends keep on contributing positive impacts on the sales revenue and productivity performance of many companies in the last couple of years.

SaaS is a growing CRM market. Many reports stated that SaaS has been the choice of many business organizations today. According to an industry-report, 40% of CRM systems sold in 2013 are SaaS-based. Overall, the CRM industry is booming. The CRM market is projected to grow up to $36.4 billion by 2017 from the present worth of around $23 billion.


Finding the right Customer Relationship Management software for your business
Proper Customer Relationship Management software selections are the precursor to successful deployment and business growth. Finding the right Customer Relationship Management solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



Recent Customer Relationship Management Articles

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Salesforce CRM is the leader in on-demand CRM (customer relationship management) solutions. Both large and small businesses trust their customer information to this platform, primarily because of its safe & secure sales application. With Salesforce, ...... read more


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Customer relationship management (CRM) software solutions such as Salesforce is known to improve sales productivity and efficiency in organizations. We determined 10 statements about Salesforce, let us know if you agree to each. Looking forward to yo...... read more


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Vote for the best CRM Software of 2018

CRM is the process and tool to assist organizations improve customer relationships. With many CRM solutions available, which system would you vote as the best CRM software for this year? Vote below and find out what other systems are popular today.... read more


Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.