Top 54 Customer Relationship Management Software (Jan 2023)

2023's Best 55 Customer Relationship Management Systems

Shlomi LaviShlomi Lavi / Jan 25, 2023

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1. Pipedrive

  • Best for: Small businesses and start ups
  • Price: starts at $9.90 per user/month
  • Dec 29, 2022
Compare Pipedrive Vs. Pipedrive

Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at the same time ensuring that important deals are not dropped. Pipedrive handles people and ...


2. Nextiva Hosted Call Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $11.95 per user/month
  • Dec 26, 2022
Compare Nextiva Hosted Call Center Vs. Pipedrive

Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful features, the company and product enhances work performance by means of communication.   ...


3. Zoho CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $14 per user/month
  • Jan 25, 2023
Compare Zoho CRM Vs. Pipedrive

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team collaboration and more.


4. Keap

  • Best for: Small businesses and start ups
  • Price: starts at $169 per month
  • Jan 09, 2023
Compare Keap Vs. Pipedrive

Keap is a cloud-based client management solution designed to help the user keep track of every important detail, get organized and become more efficient. The Keap core features include client management, appointments, invoices/payments, and quotes.


5. HubSpot CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $45 per month
  • Jan 25, 2023
Compare HubSpot CRM Vs. Pipedrive

HubSpot CRM is a cloud-based marketing software that is designed to help most of the growing companies develop an online presence through search engine optimization and traffic increase.


6. Capsule CRM

  • Best for: SMBs
  • Price: starts at $18 per user/month
  • Mar 09, 2022
Compare Capsule CRM Vs. Pipedrive

Capsule CRM is a customer relationship management solution for small and medium businesses. It features various management, analytics, and reporting services as well as add-ons and integrations. The software was designed and launched by Capsule headquartered in Manchester, United Kingdom...


7. Dataforma

  • Best for: Small, medium and large size businesses
  • Price: starts at $69.99 per user/month
  • Mar 09, 2022
Compare Dataforma Vs. Pipedrive

Dataforma software is a web-hosted field service management solution that is integrated with scheduling, GPS Tracking and invoicing tools for contractors. Originally the platform was built specifically for roofing contractors but currently it can be used by various construction businesses such as pl...


8. Freshdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per agent/month
  • Mar 09, 2022
Compare Freshdesk Vs. Pipedrive

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.


9. JobNimbus

  • Best for: SMBs
  • Price: starts at $99 per month
  • Dec 18, 2022
Compare JobNimbus Vs. Pipedrive

JobNimbus CRM is a cloud-based CRM that also incorporates project management, thus simplifying daily organizational tasks and management issues. This solution is a product of JobNimbus which is committed to delivering the best user experience to all clients.


10. DaXtra

  • Best for: SMBs
  • Price:
  • Mar 13, 2022
Compare DaXtra Vs. Pipedrive

DaXtra is a cloud-hosted Applicant Tracking software that offers intelligent recruitment solutions both for in-house recruitment teams and recruitment agencies. The software incorporates various products such as DaXtra Capture, DaXtra Search, DaXtra Parser, DaXtra Magnet, and more, which together he...


Pricing Guide - Customer Relationship Management Software:

Customer Relationship Management (CRM) Software Price Range

Most CRM software in the market are priced on a per-user, per-month basis; hence, businesses can expect to pay between the range of $10 to $200 per user monthly. There are also some CRM products with yearly pricings and others with perpetual licenses.

The above price range depends on the sophistication of the CRM products feature-wise, as well as the number of user accesses or accounts paid for. Some CRM software within the above price ranges are Zendesk Sell, which starts from $19 monthly per user, FreeAgent CRM pricing starts from $25 monthly per user, and GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts.

In addition, CRM products target different sizes of organizations, and their price ranges are as follows:

  • Small Businesses can expect to pay between the range of $10 to $25 for CRM software. The prices are set on a per user per month basis. For example, Zoho CRM costs $12 per user per month, Fresh Sales costs $13 per user, per month, and Copper pricing starts $19 per user per month. In addition to this, some products offer small businesses very basic packages which can be gotten for free.
  • Medium Businesses can expect to pay between $25 to $50 for CRM software. While most products for medium-sized businesses are priced on a per user, per month basis, the number of employees or registered users will determine the prize of the software per user. For example, Hubspot costs up to $30 per user monthly but $50 monthly for two users. Others are Benchmark ONE, which costs $40 monthly per user, and Skynamo, which is priced at $46 per user monthly.
  • Large Businesses can expect prices that fall within $50 to $200 for CRM products. CRM offerings for large business organizations typically come with more features; hence, there may be separate fees for installation, setup, or training. Some CRM software within this tier are FreeAgent CRM, which costs $130 price monthly per user; GreenRope costs between $149 for up to 1,000 contacts to $699 for up to 50,000 contacts , and Quick Base pricing falls around $500 monthly for a number of users.

CRM best of breeds and their price ranges are as follows:

  • Marketing Automation Software Marketing automation products can be divided into three tiers, each carrying prices that range from $0 to $19, $19 to $50, and $50 upwards, respectively. For instance, Active Campaign pricing starts from $15 monthly per user, Hubspot Marketing Automation costs up to $50 per user monthly, and Integrated Marketing Portal pricing is around $50 per user monthly.
  • Lead Management Software The pricing for Lead management products in the market usually varies between $11 and $60 upwards. These price ranges depend on the level of the products offerings and the number of registered users per month. For example, SalesExec pricing starts from $65 per user monthly, Salesforce Essentials costs around $25 per user monthly, and Lead Capsule pricing starts from around $500 per month for a number of years.
  • SalesForce Automation Software SalesForce automation products pricing ranges from $13 to $50 upwards, depending on the level of their offerings and the number of registered accounts per month. The prices are set per user, per month; hence, SAA software pricing like Really Simple System starts from $14 per user monthly, Pepperi pricing is around $48 per user monthly, and Cliently costs up to $39 per user per month.
  • Contact Management Software Most contact management products in the market are priced on a per month basis, and there are typically set limits to the number of contacts each user can manage on the software. Depending on the level of offers, prices may fall between $0 to $14, $14 to $25, and $25 to $400. For example, Infloflo pricing starts from around $100 per month, DejaOffice PC CRM costs up to $50 monthly, and AirTable pricing starts from $14 per month.
  • Email Marketing Software Email marketing products are priced per month, and there are usually limits on the number of subscribers or emails for each user monthly. The prices range from $0 and $30 upwards, depending on the package level. For example, Constant Contact pricing starts from $20 per month, SendinBlue pricing starts from $25 per month, and Campaigner costs around $19 per month.

11. InTouch

  • Best for: Small, medium and large size businesses
  • Price: starts at $368.74 per user/month
  • Dec 07, 2022
Compare InTouch Vs. Pipedrive

InTouchCRM software is a cloud-hosted sales and marketing software system which integrates email marketing with all traditional CRM features like sales deal management, contact management, calendar sharing, marketing surveys and more.


12. Contractor Foreman

  • Best for: SMBs
  • Price: starts at $49 per month
  • Mar 22, 2022
Compare Contractor Foreman Vs. Pipedrive

Contactor Foreman is a construction software designed for contractors of various industries to deploy various tools for effective project management and client satisfaction.


13. SugarCRM

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $49 per user/month
  • Dec 29, 2022
Compare SugarCRM Vs. Pipedrive

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automation, account management, marketing automation, as well as customer relationship management...


14. Desk-com

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • Apr 18, 2022
Compare Desk-com Vs. Pipedrive

Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.


15. Chaos Intellect

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $59.95 per license
  • Mar 23, 2022
Compare Chaos Intellect Vs. Pipedrive

Chaos Intellect is a contact management software built for small to large businesses of all types. Its key features include email histories for contacts, appointment and task histories, email merging with message templates, redirect option, and data sharing on a network.


16. NetSuite CRM+

  • Best for: SMBs
  • Price: starts at $129 per month
  • Mar 18, 2022
Compare NetSuite CRM+ Vs. Pipedrive

NetSuite CRM+ software is a cloud-based, complete customer relationship management system that helps businesses to achieve an actual, 360-degree view of their customers. The CRM+ integrates the customer-focused activities of the user with accounting, warehousing, e-commerce, and shipping application...


17. Spark by Marketo

  • Best for: Small, medium and large size businesses
  • Price: starts at $895 per month
  • Mar 04, 2022
Compare Spark by Marketo Vs. Pipedrive

Spark by Marketo is a marketing automation solution to help users secure customers faster by automating marketing campaigns. Users can execute better campaigns using the flexibility and power of this software and target more revenue with less effort. The marketing automation solution offers multi-ch...


18. Act-On

  • Best for: Small, medium and large size businesses
  • Price: starts at $900 per month
  • Mar 03, 2022
Compare Act-On Vs. Pipedrive

Act-On is a cloud-based marketing automation software solution that is geared towards aiding companies, as well as marketers, streamline their marketing processes and projects.


19. Velocify

  • Best for: Small, medium and large size businesses
  • Price: starts at $60 per user/month
  • Mar 24, 2022
Compare Velocify Vs. Pipedrive

Velocify intelligent sales automation solutions include Velocify LeadManager and Velocify Dial-IQ products that deliver clear, repeatable processes that can systematically accelerate sales performance through rapid lead response, increased selling discipline, improved sales team productivity, and pr...


20. Pardot Marketing Automation

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,250 per month
  • May 06, 2022
Compare Pardot Marketing Automation Vs. Pipedrive

Pardot offers a cloud based marketing automation software for quality lead generation along with effective marketing campaigns intended to increase customer sales by focusing on better lead qualification, shorter sales cycles and multiple marketing channels to ensure a high Return on Investment (ROI...


21. Xrp

  • Best for: Medium and large size businesses
  • Price: starts at $9 per user/month
  • May 13, 2022
Compare Xrp Vs. Pipedrive

xRP is an online business productivity tool and a customer relationship management solution that can help users to manage their company’s sales opportunities and leads. Users can manage tasks for everyone in their company and make it more productive and efficient using this solution. Agen...


22. ACT! Premium

  • Best for: Small businesses and start ups
  • Price: starts at $37.50 per user/month
  • Jan 09, 2023
Compare ACT! Premium Vs. Pipedrive

Act! Premium is a customer relationship management software that can help users to organize customer details and prospect in one single solution. Users can drive sales results and market services and products in a better way using this software. The CRM solution also includes mobile access. Swift...


23. LeadMaster - Lead Management / CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • May 24, 2022
Compare LeadMaster - Lead Management / CRM Vs. Pipedrive

LeadMaster CRM is a cloud based CRM (customer relation management) and lead management system. The software provides a sales and marketing solutions suite that includes Call Center Management, Lead Management, Marketing Automation, and Sales Force Automation. The LeadMaster CRM application is availa...


24. Five9 Virtual Call Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $149 per month
  • May 22, 2022
Compare Five9 Virtual Call Center Vs. Pipedrive

Five9 software is a comprehensive cloud-hosted contact center solution designed to serve inbound, outbound, omnichannel, or blended contact centers globally. The software uses the power of practical AI to enables agents customer service through email, phone, mobile, chat, and social media among othe...


25. Insightly

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per user/month
  • Dec 30, 2022
Compare Insightly Vs. Pipedrive

Insightly is a cloud-based customer relationship management and project management solution designed for small and medium-size businesses. The solution core features include lead management, project management, and contact management solution and more.


26. TeamSupport

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per agent/month
  • Jun 30, 2022
Compare TeamSupport Vs. Pipedrive

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.


27. The Raisers Edge

  • Best for: Medium and large size businesses
  • Price: starts at $499 per month
  • Aug 25, 2022
Compare The Raisers Edge Vs. Pipedrive

The Raiser’s Edge is a complete fundraising software solution with retention, efficiency, acquisition and upgrading features. Using this fundraising tool, users can run annual fund giving, major giving, planned giving and online giving via one system. The mobile app of The Raiser’s Edge also offers ...


28. Maximizer CRM

  • Best for: Small businesses and start ups
  • Price: starts at $55 per user/month
  • Jan 04, 2023
Compare Maximizer CRM Vs. Pipedrive

Maximizer CRM is a cloud-based as well as on-premise customer relationship management (CRM) solution. Maximizer CRM assists the sales team monitor their sales with the help of measuring criteria feature.


29. OnContact CRM 7

  • Best for: Small, medium and large size businesses
  • Price: starts at $60 per feature/month
  • Dec 13, 2022
Compare OnContact CRM 7 Vs. Pipedrive

OnContactCRM 7 is a customer relationship management software that can help companies to communicate with their clients clearly and precisely. The CRM solution can help your sales staff throughout all the sales processes starting from nurturing prospects to upselling old customers. The software can ...


30. Infor ERP

  • Best for: Small, medium and large size businesses
  • Price: starts at $5 per month
  • Sep 12, 2022
Compare Infor ERP Vs. Pipedrive

Infor ERP is an enterprise management solution system developed by Infor to provide assistance to industry-specific companies in managing their operational functions including standard ones like Finance and Manufacturing.  Headquartered in New York, Infor is a U.S. based company that specialises in...


31. Badger Maps, Inc.

  • Best for: Medium and large size businesses
  • Price: starts at $49 per user/month
  • Oct 18, 2022
Compare Badger Maps, Inc. Vs. Pipedrive

Badger Maps is a cloud-based CRM software that enables Sales Representatives to manage their sales routes through scheduling and report automation.


32. TeamWox

  • Best for: Start up, Small business, Medium business
  • Price: starts at $1,000 per license
  • Oct 12, 2022
Compare TeamWox Vs. Pipedrive

TeamWox is cloud-based document management that comes in a suite with other functionalities put in place such as human resource management, task management, customer relationship management, and help service desk among others. The solution is designed for medium-sized businesses and small-sized busi...


33. JustFoodERP Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $3,000 per user/month
  • Apr 27, 2022
Compare JustFoodERP Software Vs. Pipedrive

JustFoodERP is a cloud-based enterprise resource planning solution designed for the food industry including the food distributors and manufacturers. The core features include order management, food quality, and compliance, manufacturing/production and warehouse/inventory management and more.


34. Soffront CRM

  • Best for: SMBs
  • Price: starts at $38 per user/month
  • Apr 26, 2022
Compare Soffront CRM Vs. Pipedrive

Soffront CRM is a complete customer relationship management solution that can help users to manage their sales, marketing and service operations and franchise prospects. Users can maximize their sales, capture more leads, convert more leads and automate their support process using this CRM s...


35. Oracle Siebel

  • Best for: Small, medium and large size businesses
  • Price: starts at $3,750 per license
  • Nov 05, 2022
Compare Oracle Siebel Vs. Pipedrive

Oracle Siebel CRM is a cloud-based customer relationship management and sales force automation solution that targets to assist organizations to manage and influence their customer experiences. The platform features a collection of sales, customer service, and marketing applications tailor-made to su...


36. Relenta

  • Best for: Small businesses and start ups
  • Price: starts at $39 per user/month
  • Nov 11, 2022
Compare Relenta Vs. Pipedrive

Relenta is a CRM software that deviates from conventional CRM and uses a system termed customer interaction management (CIM).


37. NeonCRM by Z2 Systems, Inc-

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per month
  • Apr 25, 2022
Compare NeonCRM by Z2 Systems, Inc- Vs. Pipedrive

NeonCRM is a customer relationship management solution for small and medium businesses. Its capabilities include marketing automation, collaboration, analytics, and others. The software was developed and released by Z2 Systems Inc headquartered in Illinois, United States.


38. Really Simple Systems Cloud CRM

  • Best for: SMBs
  • Price: starts at $14 per user/month
  • Nov 22, 2022
Compare Really Simple Systems Cloud CRM Vs. Pipedrive

Really Simple Systems Cloud CRM is a web based customer relationship management solution for small and medium businesses. It offers such services as marketing and sales automation, collaboration, productivity management, and others. The software was developed and launched by Really Simple Systems Lt...


39. Pipeliner CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $65 per user/month
  • Jan 03, 2023
Compare Pipeliner CRM Vs. Pipedrive

Pipeliner CRM is a customer relationship management solution for small and medium businesses. It offers such capabilities as pipeline visualization, contact management, collaboration, and others. The software was designed and launched by Pipelinersales Inc headquartered in California, Un...


40. Diamond relations CRM

  • Best for: SMBs
  • Price: starts at $35 per user/month
  • May 18, 2022
Compare Diamond relations CRM Vs. Pipedrive

Diamond Relations CRM is a web-based software tool for customer relationship management (CRM) designed for jewelers and jewelry retailers. Its main modules include marketing automation, sales automation and collaboration module and customer self service portal. The additional features of the softwar...


41. Solve360

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • May 18, 2022
Compare Solve360 Vs. Pipedrive

Solve360 is a service management CRM software designed for businesses to provide service to customers. In addition to scheduling and sales functions, the software simplifies record keeping, automates workflow, and facilitates sharing.


42. simplyCT All-in-One Virtual Call Center

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $80 per month
  • Dec 13, 2022
Compare simplyCT All-in-One Virtual Call Center Vs. Pipedrive

simplyCT Virtual Call Center is a web based call center management solution for businesses of all sizes. It offers such services as call routing, call scripting, escalation management, predictive dialer, and others. The software was developed and launched by simplyCT headquartered in New ...


43. Clicktools For Sugarcrm

  • Best for: Small, medium and large size businesses
  • Price: starts at $84.53 per year
  • Dec 16, 2022
Compare Clicktools For Sugarcrm Vs. Pipedrive

Clicktools for SugarCRM is a customer information management solution for businesses of all sizes. Its capabilities include marketing management, data centralization, automatic insights, and others. The software was developed and launched by Clicktools Ltd headquartered in United Kingdom.


44. Commence CRM

  • Best for: SMBs
  • Price: starts at $29 per user/month
  • Jun 17, 2022
Compare Commence CRM Vs. Pipedrive

Commence CRM is a customer relationship management solution that can help users to streamline all their front office business processes and improve the customer service and sales process. The software is flexible and users can get access to their CRM data from anywhere using the mobile CRM feature. ...


45. TrackVia

  • Best for: Medium and large size businesses
  • Price: starts at $499 per month
  • Jun 16, 2022
Compare TrackVia Vs. Pipedrive

TrackVia is a web-based solution that can also be accessed on mobile, which helps businesses manage their customer relations, sales, projects, assets and more. What separates TrackVia from similar tools is complete customization for dashboards and modules based on each user’s needs by easy and intui...


46. SoftVu

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 17, 2022
Compare SoftVu Vs. Pipedrive

SoftVu provides a marketing solution for mortgage companies. The solution includes marketing strategy, creative services, automated workflows, and campaign management as well as performance analytics. SoftVu was founded in 1999 to provide solutions that increase revenue & customer loyalty through...


47. eBridge EDI integration

  • Best for: SMBs
  • Price: starts at $300 per user/month
  • Jun 23, 2022
Compare eBridge EDI integration Vs. Pipedrive

eBridge EDI integration is a web based electronic data interchange solution for businesses of all sizes. Its services include archiving and retention, certification management, flexible licensing, and others. The software was designed and launched by eBridge Connections headquartered in Ontario, Can...


48. Salesnet CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $30 per user/month
  • Jan 11, 2022
Compare Salesnet CRM Vs. Pipedrive

The Salesnet CRM is an affordable and a user friendly Customer Relationship Management (CRM) tool. This software includes tools to help businesses manage sales, workflow, campaigns and leads. In addition, it also includes a mobile application which has the ability to access all of the sales and cust...


49. Sales Service Cloud

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $25 per user/month
  • Jun 23, 2022
Compare Sales Service Cloud Vs. Pipedrive

Sales Service Cloud is a customer service software that can help users to manage their customer service from any device, anytime, anywhere. Users can also include the one-touch service directly in their products. Whether you are online from smartphone or a desktop, you have everything to resolve pro...


50. SalesOutlook CRM

  • Best for: SMBs
  • Price: starts at $25 per user/month
  • Jun 24, 2022
Compare SalesOutlook CRM Vs. Pipedrive

SalesOutlook CRM is a Microsoft Outlook based customer relationship management system built upon the Microsoft Office System that can extend the features of MS Outlook without damaging the original functionality of Outlook. The CRM system can be installed as just a plug-in of MS Outlook and it takes...


51. Ivinex CRM

  • Best for: SMBs
  • Price:
  • Jun 23, 2022
Compare Ivinex CRM Vs. Pipedrive

Ivinex CRM is cloud-based and on-premise customer relationship management solution designed for businesses of all sizes and used across multiple industries such as retail, manufacturing and healthcare and more.


52. Cosential

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per user/month
  • Jun 23, 2022
Compare Cosential Vs. Pipedrive

Cosential Enterprise is a customer relationship management and proposal automation system designed specifically for construction firms. The CRM system can help users to make all the members of a team more productive and effective with its construction firm focused features. The software comes with t...


53. Lead411

  • Best for: Small, medium and large size businesses
  • Price: starts at $900 per user/year
  • Jul 05, 2022
Compare Lead411 Vs. Pipedrive

Lead411 is a trending cloud-based Social Media Management software, it is designed to support small, medium and large size business. Lead411 received a rating of 3.8 from ITQlick team. The software cost is considered affordable (2.2/5) when compared to alternative solutions.


54. Creatio CRM

  • Best for: Medium and large size businesses
  • Price: starts at $30 per user/month
  • Mar 18, 2022
Compare Creatio CRM Vs. Pipedrive

Creatio CRM is a CRM and process management software designed to improve communication, build knowledge about customers, and boost lead generation. The software manages marketing activities and automate processes using BPM engine and managed and monitor sales cycle, orders, and invoices.



A Buyer's Guide to Customer Relationship Management Solutions

CRM (Customer Relationship Management) Buyer’s Guide
 
Many corporations and companies today are using CRM as tool for their everyday business operation. Tracing back the history, CRM or Customer Relationship Management System has been there since the early 90’s. Oracle was one of the pioneers. Today’s leading CRM software vendor Salesforce started its operation in 1999 with their bread-and-butter technology, the Software-as-a-Service (SaaS).
 
The competition among vendors is there and a CRM buyer like you might be encountering confusions right now on which CRM solution to buy. Reviewing the long list of CRM vendors can be a daunting task. But by simply checking published articles like this Buyer’s Guide from ITQlick.com, it will not only save you time and energy, it will definitely help you decide which CRM solution is right for your business.
 
Types
Knowing first the types of CRM will help you determine which of the available solutions can cover your business operational needs. Here are the types of CRM base on application.
 
Operational
Operational types of CRM cover marketing automation, sales force automation, and customer service and support.
 
Collaborative
Collaborative CRM focuses more on communication with the customers to gather feedbacks and issues. This type of CRM aims to improve service effectiveness and efficiency by employing CRM applications like email system and interactive voice response.
 
Analytical
Turning customer data into useful information for further analysis is the purpose of Analytical CRM. The result of the analysis can help businesses in product and services decision making and as well as on designing and executing marketing campaigns.
 
Now that you are guided with the different types of CRM base on their application to business process, its time to determine how you are going to deploy your CRM. The two options are whether it would be Cloud-based or On-premise.
 
Cloud-based CRMare software that runs via the internet servers. SaaS is definitely a cloud-based CRM. If you’re familiar with cloud-computing, a cloud-based CRM is one of these technologies.
 
Now, On-premise CRM is the opposite of cloud-based in the sense that it operates on private network servers. When you buy an on-premise CRM, you have to ensure that you have the network servers ready to run your CRM system.
 
 
Features
When it comes to features, choose the CRM solution that will definitely give you tons of benefits. Closely examine these features that must go with your system.
 
Contact Management
The ability of your CRM to create contact accounts and track the interactions with those accounts with speed and accuracy is a winning business solution. User management, email integration, and contact timelines are all contact management features that can help build strong customer relationship.
 
Sales and Marketing
Marketing campaigns, leads generation, and demand forecasting are all important features of a CRM that can boost your sales force’s performance. Having these CRM features can help increase your revenue.
 
Employee Tracking and Support
A CRM solution that can cover the most important aspect of your business, your people, is definitely a must-buy system. Employee collaboration through a system that enables business managers to track their employees and provide them training support whenever necessary is something that your CRM must have.
 
Ease of Use
A CRM that is easy to use functionality-wise and design-wise can bring a smooth workflow in your everyday business transactions. As what most smart consumers are saying, it must be “user-friendly”.
 
Help and Support
Whether it’s online, via email, thru phone, or chat, someone from the CRM vendor’s side must be there to assist you. Help and support features are important to be in your CRM system.
 
CRM Solutions per Business Size, per Vendor
There is a price on top of every CRM solution. The best approach to optimize your CRM budget is to determine your business size and the equivalent CRM vendor for that size.
 
Business Size
There are two main factors that determine business size. They are the number of employees and annual revenue. Number of employees can be as few as 1 and as many as 500, or even more. Annual revenue in a CRM vendor’s perspective can be categorized from <$1 million up to the extent of >$500 million. After determining the size of your business, you will be able to assess which CRM vendors can provide the right CRM solution.
 
Vendor Level
Examining these three tiers or level of CRM vendors can further help you decide on which CRM solution (cloud-based or on-premise) is the right to buy. Tier 1 is the enterprise level and Oracle, SAP, and Salesforce.com are the top companies under this level. Tier 2 is for the mid-market and Commence CRM, Sage, and SugarCRM belongs here. Tier 3 vendors are for the small businesses. Companies like Zoho, Highrise and Avidian are among of top rank sellers here.
 
Business size and vendor level are important factors when identifying which of the available CRM solutions is just right for your business.
 
Pricing Considerations
There is hard way and easy way in knowing the price of a CRM solution. The easy way is to contact the sellers, ask for quotes and then do a benchmarking. The hard way is to conduct more research and analysis via different sources of price information – websites, published reports, and vendors themselves. Each vendor has its own package versions and their equivalent subscription cost usually in per month basis. Salesforce, for example, has this pricing scheme:
 
Vendor Package Version Price/user/month

  Salesforce

Performance: $300
  Enterprise: $125
  Professional: $65
 
It is always better that you conduct your own research to validate the current pricing of the potential vendors of your CRM and we highly recommend ITQlick.com to be your starting point.
 
Market Trends
A lot of things have been going in the CRM industry. Social CRM and Mobile CRM are the latest technologies in CRM. Social CRM is a convergence of CRM and social networking sites (SNS). Mobile CRM is nonetheless CRM with mobile computing and application features. These trends keep on contributing positive impacts on the sales revenue and productivity performance of many companies in the last couple of years.

SaaS is a growing CRM market. Many reports stated that SaaS has been the choice of many business organizations today. According to an industry-report, 40% of CRM systems sold in 2013 are SaaS-based. Overall, the CRM industry is booming. The CRM market is projected to grow up to $36.4 billion by 2017 from the present worth of around $23 billion.


Finding the right Customer Relationship Management software for your business
Proper Customer Relationship Management software selections are the precursor to successful deployment and business growth. Finding the right Customer Relationship Management solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



Recent Customer Relationship Management Articles

09 Jan

Salesforce CRM – Who Should Stay Away?

Salesforce CRM is the leader in on-demand CRM (customer relationship management) solutions. Both large and small businesses trust their customer information to this platform, primarily because of its safe & secure sales application. With Salesforce, businesses get access to the biggest app market fo......


13 Jan

What do you think about Salesforce?

Customer relationship management (CRM) software solutions such as Salesforce is known to improve sales productivity and efficiency in organizations. We determined 10 statements about Salesforce, let us know if you agree to each. Looking forward to your thoughts and comments!...


05 Jun

Vote for the best CRM Software of 2018

CRM is the process and tool to assist organizations improve customer relationships. With many CRM solutions available, which system would you vote as the best CRM software for this year? Vote below and find out what other systems are popular today....


Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.