Top 28 FS Contact Management Software

TOP 28 FS Contact Management Software

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1. Jobber

  • Best for: Small businesses and start ups
  • Price: starts at $39 per user/month
  • Mar 07, 2022
Compare Jobber Vs. Jobber

Jobber, a Field Service Management software launched in 2011, makes field service work easy by neatly organizing everything from a customers list to invoicing and billing. Fast and easy to use, Jobber’s flexible features were designed to get your serious on-site service work done with ease. Jobbe...


2. Mhelpdesk

  • Best for: Small businesses and start ups
  • Price: starts at $374 per 10 users/month
  • Mar 09, 2022
Compare Mhelpdesk Vs. Jobber

MHelpdesk is a web-based field service management that systematizes requests, customer data, billings and reports. It takes pride in providing complete visibility to field staff all in one place. MHelpdesk is developed by the company of the same name. It was released in 2007 and is headed by Ry...


3. Dataforma

  • Best for: Small, medium and large size businesses
  • Price: starts at $69.99 per user/month
  • Mar 09, 2022
Compare Dataforma Vs. Jobber

Dataforma software is a web-hosted field service management solution that is integrated with scheduling, GPS Tracking and invoicing tools for contractors. Originally the platform was built specifically for roofing contractors but currently it can be used by various construction businesses such as pl...


4. ServiceMax

  • Best for: Medium and large size businesses
  • Price: starts at $100 per user/month
  • May 12, 2022
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ServiceMax is a cloud field service scheduling software that comes with a full suite of applications to help companies of all sizes. The software is available in three different editions, each designed to satisfy customers of different sizes with different features.  It can help you to know more abo...


5. Wintac

  • Best for: Small businesses and start ups
  • Price: starts at $1,495 per license
  • Mar 19, 2022
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Wintac is a cloud based field service software designed for small to medium sized service companies that require a centralized management solution. It supports field service and allows you real time interaction with your staff on site. Intac International was founded in 1988 in Burlington, Mass...


6. Smart Service

  • Best for: Small businesses and start ups
  • Price: starts at $1599.99 per license
  • Mar 22, 2022
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Smart Service is an on-premise enterprise resource planning software that is developed to be used by both individuals as well as by businesses that are in the construction industry and the field service management industry.


7. ScheduFlow Online

  • Best for: Small, medium and large size businesses
  • Price: starts at $39.95 per month
  • Jun 09, 2022
Compare ScheduFlow Online Vs. Jobber

Scheduflow Online is a SaaS-based Employee Scheduling software that enables employers to manage their workforce and client appointment information in centralized information and interact with new leads through consultations and appointment scheduling.


8. PestPac

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 27, 2022
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PestPac is a field service management solution for businesses of all sizes. It offers sales lead tracking, customized reporting, route optimization, inventory management, and other capabilities. The software was designed and launched by PestPac Software headquartered in New Jersey, Unite...


9. eyeson

  • Best for: Small, medium and large size businesses
  • Price: starts at $6.30 per user/month
  • May 16, 2022
Compare eyeson Vs. Jobber

Eyeson is a video conferencing software which provides secure online meetings for customers meeting, internal team meeting, and consultation.


10. Dialpad

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • May 31, 2022
Compare Dialpad Vs. Jobber

Dialpad software is a modern cloud-based communication system that enables users to access voice, video, messaging, and meetings from a single central location accessible on any device that is internet-enabled.


11. Trimble Pulse Telematics

  • Best for: Medium and large size businesses
  • Price:
  • Jun 25, 2022
Compare Trimble Pulse Telematics Vs. Jobber

Trimble PULSE Telematics is a cloud-based fleet management system that aids users to control and monitor a company assets through equipment monitoring and tracking.


12. FieldLocate

  • Best for: SMBs
  • Price: starts at $70 per user/month
  • Jul 05, 2022
Compare FieldLocate Vs. Jobber

FieldLocate is a field service management software that can help users to keep track of their assets and streamline service operations. Users don’t have to chase behind money and will be able to add more time to the bottom line by streamlining invoices, work orders, quotes and payments. The software...


13. BiznusSoft

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per license
  • Jul 26, 2022
Compare BiznusSoft Vs. Jobber

BiznusSoft is a cloud-based field service management solution that can help users to optimize field service processes and turn sales order to sales experiences. The solution can help users to manage the entire service cycle starting from call to completion. It’s cloud-based so users can get access t...


14. Zoiper

  • Best for: Small, medium and large size businesses
  • Price: starts at $5 per license
  • Feb 11, 2022
Compare Zoiper Vs. Jobber

Zoiper is a custom softphone and VoIP system that is accessible through the Web. It can also be deployed on-premise. It provides solutions for call centers, service providers, mobile operators VoIP integrators and businesses needing softphones that are autonomous of their service provider.


15. Husky Intelligence

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per user/month
  • Feb 14, 2022
Compare Husky Intelligence Vs. Jobber

NetDispatcher is a growing cloud-based Field Service software, it is designed to support small, medium and large size business. NetDispatcher received a rating of 3.9 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


16. FieldAware Field Service Automation

  • Best for: Medium and large size businesses
  • Price: starts at $70 per month
  • Feb 19, 2022
Compare FieldAware Field Service Automation Vs. Jobber

FieldAware Field Service Automation is a cloud-based field service management solution that is developed to be used by individuals as well as by businesses that are of any size starting from small-sized businesses, medium-sized businesses, and large enterprises.


17. switchvox

  • Best for: Small, medium and large size businesses
  • Price: starts at $90 per user/month
  • Feb 22, 2022
Compare switchvox Vs. Jobber

Switchvox is both cloud-based and on-premise phone support systems that help the users in unified communications. The system can be beneficial to businesses that have offices in different locations since communication becomes unified while using switchvox.


18. Service Pro

  • Best for: Medium and large size businesses
  • Price:
  • Feb 22, 2022
Compare Service Pro Vs. Jobber

Service Pro is an on-premise or on-cloud field service management software developed for the various businesses of all sizes. Its key capabilities include billing and invoicing, contract management, dispatching, routing, scheduling, work order management, time clock, and more.


19. SendHub

  • Best for: SMBs
  • Price: starts at $7 per month
  • Feb 28, 2022
Compare SendHub Vs. Jobber

SendHub is a business phone management system for small and medium businesses. Its capabilities include messaging, voice call management, conferencing, file management, and others. The software was designed and launched by SendHub headquartered in California, United States.


20. AskoziaPBX

  • Best for: Small, medium and large size businesses
  • Price: starts at $28.51 per month
  • Mar 05, 2022
Compare AskoziaPBX Vs. Jobber

AskoziaPBX is a business VoIP solution designed for businesses of all sizes. It offers such services as call forwarding, call recording, conference calling, and others. The software was developed and launched by PlainTel GmbH headquartered in Germany.


21. FieldOne Sky

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 08, 2022
Compare FieldOne Sky Vs. Jobber

FieldOne Sky is developed by FieldOne Enterprise Field Service and provides a solution for intelligent field service management so that companies can provide world class customer experiences in the field cost effectively. The product utilizes the latest routing and scheduling functionality, work pro...


22. Form-com

  • Best for: Medium and large size businesses
  • Price:
  • Mar 09, 2022
Compare Form-com Vs. Jobber

Form.com is a field service software solution that provides a client with features and tools that help clients optimize and streamline the workflow that is involved with the usual field service operations. The software triggers events that are appropriate to the situation based on different kinds of...


23. Fleetmatics WORK

  • Best for: Small businesses and start ups
  • Price:
  • Mar 24, 2022
Compare Fleetmatics WORK Vs. Jobber

Verizon Connect Work formerly Fleetmatics Work is cloud-based scheduling software designed for all-size businesses in service companies including HVAC, electricians and plumbers and more.


24. Service Pro Field Service Management Software

  • Best for: Large business
  • Price:
  • Mar 28, 2022
Compare Service Pro Field Service Management Software Vs. Jobber

MSI Data Service Pro is a web based construction and project management solution for construction businesses of all sizes. It overlooks various critical aspects such as estimating, accounting, and service management. The software was designed by MSI Data, LLC, headquartered in Wisconsin, United Stat...


25. CINC Pro

  • Best for: Start up, Small business
  • Price:
  • Apr 13, 2022
Compare CINC Pro Vs. Jobber

CINC is a powerful real estate platform that keeps you seamlessly engaged with your clients from Hello to Congratulations. Along with best practices, CINC allows you to stay top of mind throughout the home buying process.


26. Infor Service Management

  • Best for: Medium and large size businesses
  • Price:
  • Apr 20, 2022
Compare Infor Service Management Vs. Jobber

Infor Service Management is a software solution that has a full ERP system. This system was built and designed specifically to serve the service industry. The end to end system comes along with CRM through financials, and there are no integrations needed to apply the system to the existing infrastru...


27. AVOXI Core

  • Best for: SMBs
  • Price: starts at $14.99 per user/year
  • Nov 08, 2019
Compare AVOXI Core Vs. Jobber

AVOXI Core is a growing cloud-based VoIP software, it is designed to support small and medium size business. AVOXI Core received a rating of 5 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


28. IP Phone System

  • Best for: Medium and large size businesses
  • Price: starts at $50 per month
  • Mar 19, 2020
Compare IP Phone System Vs. Jobber

IP Phone System is a leading cloud-based VoIP software, it is designed to support medium and large size business. IP Phone System received a rating of 4.5 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.



A Buyer's Guide to Business Software Solutions

How to Evaluate and Buy Business Software
 
If you’re somehow puzzled if this article is only for a specific size of business, no, it’s not. This is for you SMEs, MNEs and start-ups software buyers. Also, we’re not talking about a specific software solution here. Whether the software solution that you’re planning to buy is for Accounting, Business Intelligence, ERP, CRM, Help Desk, Maintenance Management or other types of application, one thing is for sure; with the help of this article, you will be able to know the right process in evaluating and buying a business software solution.
 
We’ve been into the software business for years and we’re seeing a lot of nitty-gritty things that often bring confusions and hesitations to many companies looking for better software solutions. Some companies can’t afford to let go their legacy systems while a few is encountering technological snags once the new system is in place. While this is the underlying truth behind software acquisition and implementation, what’s exciting about buying a business software solution is that there is a clear and obvious proof that thousands of companies and corporations today are happy with the benefits this technology is bringing into their respective businesses.  There is a significant increase in their revenue and the growth is on-going. And it’s easy to say; many from the Fortune 500 companies are making a lot of money because of their smartly-acquired business software.
 
So, let’s get straight to the point. What should you do in order to acquire that business software that could make your organization achieve its goals? The answer to this is pretty straightforward: evaluate and buy that right business software. Yes, that’s what you need to do and here’s the best manual from ITQlick.com that could certainly help you in doing that strategically.
 
Consider the Needs of Your Organization
Let’s assume that at this point, the entire management team agreed that you are ready to invest on a certain software application. The budget has been compromised and the key persons who will be involved in the acquisition process were already identified. Therefore, it’s time to approach things the project management way.
 
Define the Project
Every business software solution is categorized base on application type, features, deployment model, market size and pricing model. Remember that our objective here is to evaluate and buy a business software product that will fit into the size and present needs of your business. So what the project management team should try to deal with first is to define the real requirements of your business exactly base on the categories set by the software industry. Moreover, by doing this activity, you are already narrowing down your search for the right solution. Now, consider bringing this list of FAQs to the project management and aim to come up with clear-cut answers.
 
  1. What type of software is needed? Is it Integrated-Suite, Best-of-Breed or Industry-Specific? Ask your CEO’s main agenda and find the perfect match from these available options.
  2. What are the core and secondary features? Are you looking for basic, advanced or hi-end features? List down the specific features per category and allow the department managers and supervisors to give their insights on this list.
  3. How are you going to deploy the system? Would it be on-premise, cloud-based, hosted, or mobile-based? Weigh these options with the help of your CIO.
  4. Are you going for Tier 1, Tier 2 or Tier 3 vendors? Their offered solutions are base on the size of their target market - SMEs, MNEs or start-ups. Seek your CFO’s advice as it is important to match your financial capacity against the cost of the solution that the providers have for you.
  5. Are you willing to pay for the perpetuity software license or a subscription-based solution is way better? How many users are there and what would be their roles in using the system? Solicit feedbacks from future end users for they know better what challenges and risks might possibly come along their way when they’re using the system.
 
Finalize the BOM or List of Requirements
After providing definite answers on the above questions, we can say that the project has already been defined. Your procurement team is now ready to do their role in the acquisition process of this solution. However, in order for them to execute their job properly, they must have the complete list of requirements - features, specifications, hardware, and the software product. In other words, the Bill-of-Materials (BOM) that is final, complete and well-prepared must be handed over to the procurement director. Needless to say, it is very important that everybody is following the company purchasing and procurement protocols at all times.  
 
Request for Proposal (RFP)
The RFP process will bring everything into formality. Since you’re more likely in a line of business that doesn’t regularly buy software products, it is of critical importance that your RFP is well-structured before you send it to your prospect solution providers.
 
Draft the RFP
An RFP that contains all the relevant information as discussed during the project management meetings will enable the providers to return back to you their proposal that is complete and substantial. Therefore, your RFP should basically contain the following:
 
Brief Introduction
  • Company Name
  • Mission and Goals
  • Purpose of the RFP (or the need for software solution)
Business Background
  • Organizational Structure
  • Current Situation (IT infrastructure, system currently in-use, system issues and desired solutions, etc.)
  • Major Objectives of the Software Purchase
Request for Specific Requirements
  • Solution Functionality
  • System Specifications
  • Vendor Company Information
  • Price Model, Service Plans, Package Options
Other Important Inquiries (if necessary)
 
Send the RFP
Well-structured RFP will bring a lot of advantages especially when the proposals from various providers are received and then subjected for review and analysis. Send your RFP to at least three to five providers (or prospects which you have already shortlisted during the project definition phase). Depending on the complexity of the solution, most vendors will send their proposal in a matter of time, which could be around 4 to 6 weeks for Integrated-Suite solution.
 
Why still send RFP?
Is there really a need for RFP if your preferred solution (like cloud-based) and the service plans or packages are already displayed on the vendor’s website? Well, yes, you still need to undergo the RFP process. For most sales people, they certainly know that those figures appearing in the vendor’s website are usually the “list price” and not the “actual price”. More importantly, the vendor’s proposal (response to RFP) will serve as your main basis for the negotiation. Therefore, sending an RFP is a strict requirement.
 
Follow up questions relevant to RFP
More often than not, questions and concerns will be raised by the vendors to whom you send the RFP. You have to entertain them with utmost professionalism. Solution providers who are seeking further clarifications relevant to the RFP are consisting of professional software experts who wants to help your organization as much as they can. Entertain them but at the same time, always be cautious when providing additional information which you know is confidential or proprietary.
 
Evaluate the Proposals
Always refer to your finalized BOM when tabulating the contents of each proposal. Part of this process is to check the features that are available from this certain vendor and to cross out those that are not. While using spreadsheet aids the tabulation process, laying down the document proposals on the table and allowing your project management team to review them one by one should always be conducted. Evaluating the proposals in full force can help strengthen your decision-making process. Have another round of brain-storming session and come with the name of your preferred solution provider.
 
When selecting the final vendor, always promote the best interest of your organization. Consider answering these questions with full sincerity.
 
  1. Which vendor can provide the long-term benefits to your organization?
  2. Which vendor can provide the best and honest service from acquisition to full implementation?
  3. Which vendor is willing to devote most of its time in better serving its client?
 
Contact this solution provider and in your own strategic approach, try to get the answers to those three important questions above. In most cases, vendor who really wants to prove its craft will offer product demos on a higher level. Others will even invite you to check their already deployed and working systems. Feel free to connect with this type of vendor. Conduct simulation and testing, be it a cloud-based or on-premise solution. Examine all aspects and angles especially those that your project management team want to really know in-depth. For as long as it could help you arrive at a better decision, consider doing all the options available – for the interest of the organization.
 
Enter the Negotiation Process
Most solutions providers can be flexible in terms of pricing. Although the final say is oftentimes on the mouth of the sales person from the vendor’s side, a good negotiation process can always deliver a win-win situation to both parties involve. While negotiation sometimes cannot be settled in one sitting session, always be honest with your intentions whenever negotiating with your provider. If it’s about your budget, justify it with clarity. If it’s about their service plans, tell them what’s lacking or missing on their solution. At the end of the day, the most important event that should happen is that both of you are shaking hands because of a well done negotiation process.
 
Seal the Contract
So what are you going to do on a contract that involves a significant amount of investment? There are three project management approaches for this.
 
  1. Pass the ball to you legal team. They know what to do and more or less they will tell you if there is something wrong with the contract. Give them enough time to review before they affix their signature and then finally seal the contract.
  2. Hire a consultant base on the technical aspect that you want to clarify in the contract. If it’s the Scope of Work (SOW), a software implementation expert is the right person. If it is related to complex legal terms and conditions, a lawyer can help. If it has something to do with money, invite an accountant to conduct a thorough review and computation if necessary.
  3. Always consider consulting your project management team. Remember that the CIO, CFO and CEO are all team members. They will be the signatories and they know what’s best for the interest of the company when signing a contract agreement.
 
From evaluation to buying stage, it is important that the project manager must take full responsibility of monitoring all the works identified and distributed among team members. This is why delegating the right project manager is also an important consideration when buying a business software solution. And again, ITQlick.com wants to emphasize that whatever the size of your company is, using the project management approach will always lead you into a better outcome – that is getting what you paid for the right business software solution. 

Finding the right business software for your business
Proper business software selections are the precursor to successful deployment and business growth. Finding the right solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.