Top 198 Healthcare CRM Software

TOP 198 Healthcare CRM Software

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1. Pipedrive

  • Best for: Small businesses and start ups
  • Price: starts at $12.50 per user/month
  • Mar 07, 2022
Compare Pipedrive Vs. Pipedrive

Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at the same time ensuring that important deals are not dropped. Pipedrive handles people and ...


2. Zoho CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $14 per user/month
  • Mar 08, 2022
Compare Zoho CRM Vs. Pipedrive

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team collaboration and more.


3. Nutshell

  • Best for: SMBs
  • Price: starts at $20 per user/month
  • Mar 08, 2022
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Nutshell is a cloud-based customer-relationship management solution that is designed specifically for small-sized businesses as well as medium-sized businesses.


4. Freshdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per agent/month
  • Mar 09, 2022
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Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.


5. Zoho Support

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $12 per user/month
  • Mar 09, 2022
Compare Zoho Support Vs. Pipedrive

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.


6. SolarWinds

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $19 per technician/month
  • Mar 23, 2022
Compare SolarWinds Vs. Pipedrive

SolarWinds Help-desk is cloud-based help-desk and customer service solution designed for businesses of any size. The solution features include change management, IT asset management and incident management and more.


7. Zendesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per agent/month
  • Mar 11, 2022
Compare Zendesk Vs. Pipedrive

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with customers.


8. Chatra

  • Best for: Small, medium and large size businesses
  • Price: starts at $17 per agent/month
  • Mar 21, 2022
Compare Chatra Vs. Pipedrive

Chatra is a growing cloud-based CRM software, it is designed to support small, medium and large size business. Chatra received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


9. SugarCRM

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $52 per user/month
  • Apr 21, 2022
Compare SugarCRM Vs. Pipedrive

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automation, account management, marketing automation, as well as customer relationship management...


10. Bitrix24

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per month
  • Apr 22, 2022
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Bitrix24 is a social enterprise platform for small businesses that can create a unified workspace for a company for handling the daily tasks and operations. The software can be used as a project management, social collaboration and social intranet solution and includes more than 35 tools. Bitrix...


11. Desk-com

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • Apr 18, 2022
Compare Desk-com Vs. Pipedrive

Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business.


12. Five9 Cloud Contact Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per feature/month
  • Apr 03, 2022
Compare Five9 Cloud Contact Center Vs. Pipedrive

Five9 Cloud Contact is a cloud-based contact center software helping users in the management of their inbound and outbound, multi-channel or blended contact centers.


13. NetSuite CRM+

  • Best for: SMBs
  • Price: starts at $129 per month
  • Mar 18, 2022
Compare NetSuite CRM+ Vs. Pipedrive

NetSuite CRM+ software is a cloud-based, complete customer relationship management system that helps businesses to achieve an actual, 360-degree view of their customers. The CRM+ integrates the customer-focused activities of the user with accounting, warehousing, e-commerce, and shipping application...


14. Anaplan

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 11, 2022
Compare Anaplan Vs. Pipedrive

Officially launched in 2011, Anaplan is becoming one of the most prominent players in the budgeting software field, with a customer base increase of 500% in 2012 around the world, and clients such as Jive, Pandora, McAfee and Kimberly-Clark. Anaplan stands out with its scenario planning and power...


15. amoCRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Apr 26, 2022
Compare amoCRM Vs. Pipedrive

amoCRM is a web based customer relationship management solution for businesses of all sizes. Its capabilities include sales automation, analytics, productivity management, security, and others. The software was designed and launched by QSOFT LLC headquartered in California, United States...


16. Base CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per user/month
  • Apr 12, 2022
Compare Base CRM Vs. Pipedrive

Base CRM is a sales and CRM software that can help boost sales team productivity and business growth. The software can help users to manage their customers, work with leads and can be accessed from almost any internet enabled device. Base, the developers behind Base CRM, offers the first CRM sol...


17. ACT! Premium

  • Best for: Small businesses and start ups
  • Price: starts at $37.50 per user/month
  • May 13, 2022
Compare ACT! Premium Vs. Pipedrive

Act! Premium is a customer relationship management software that can help users to organize customer details and prospect in one single solution. Users can drive sales results and market services and products in a better way using this software. The CRM solution also includes mobile access. Swift...


18. Activecampaign

  • Best for: Small, medium and large size businesses
  • Price: starts at $9 per user/month
  • Mar 06, 2022
Compare Activecampaign Vs. Pipedrive

ActiveCampaign is a survey and email marketing service for small and medium businesses. It also offers campaign management and social network delivery options. The software was designed and launched by ActiveCampaign, Inc headquartered in Illinois, United States.


19. LeadMaster - Lead Management / CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • May 24, 2022
Compare LeadMaster - Lead Management / CRM Vs. Pipedrive

LeadMaster CRM is a cloud based CRM (customer relation management) and lead management system. The software provides a sales and marketing solutions suite that includes Call Center Management, Lead Management, Marketing Automation, and Sales Force Automation. The LeadMaster CRM application is availa...


20. Freshservice

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per agent/month
  • Jul 07, 2022
Compare Freshservice Vs. Pipedrive

Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed and launched by Freshservice Inc headquartered in California, United States.


21. TeamSupport

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per agent/month
  • Jun 30, 2022
Compare TeamSupport Vs. Pipedrive

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.


22. OnContact CRM 7

  • Best for: Small, medium and large size businesses
  • Price: starts at $60 per feature/month
  • Apr 16, 2022
Compare OnContact CRM 7 Vs. Pipedrive

OnContactCRM 7 is a customer relationship management software that can help companies to communicate with their clients clearly and precisely. The CRM solution can help your sales staff throughout all the sales processes starting from nurturing prospects to upselling old customers. The software can ...


23. SalesNexus

  • Best for: SMBs
  • Price: starts at $45 per month
  • Apr 25, 2022
Compare SalesNexus Vs. Pipedrive

SalesNexus is a web based customer relationship management solution for businesses of all sizes. It offers such services as marketing automation, sales automation, collaboration, and others. The software was designed and launched by SalesNexus LLC headquartered in Texas, United States.


24. SAP Cloud for Sales

  • Best for: Small, medium and large size businesses
  • Price: starts at $248 per 5 users/month
  • Apr 28, 2022
Compare SAP Cloud for Sales Vs. Pipedrive

SAP Cloud for Sales is a cloud based customer relationship management solution for businesses of all sizes. It offers such services as sales automation, ERP integration, collaboration, and others. The software was designed and launched by SAP SE headquartered in Germany.


25. devContact

  • Best for: Small businesses and start ups
  • Price: starts at $9.99 per month
  • May 14, 2022
Compare devContact Vs. Pipedrive

devContact is a help desk software designed as an online solution to help handle user retention, feedbacks, bad reviews, and customer support problems.


26. InvGate Service Desk

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 30, 2022
Compare InvGate Service Desk Vs. Pipedrive

InvGate Service Desk is a SaaS-based Field Service software that enables managers to handle a support team, from self-service through phone and email support services.


27. Soffront CRM

  • Best for: SMBs
  • Price: starts at $38 per user/month
  • Apr 26, 2022
Compare Soffront CRM Vs. Pipedrive

Soffront CRM is a complete customer relationship management solution that can help users to manage their sales, marketing and service operations and franchise prospects. Users can maximize their sales, capture more leads, convert more leads and automate their support process using this CRM s...


28. Oracle Siebel

  • Best for: Small, medium and large size businesses
  • Price: starts at $3,750 per license
  • Apr 25, 2022
Compare Oracle Siebel Vs. Pipedrive

Oracle Siebel CRM is a cloud-based customer relationship management and sales force automation solution that targets to assist organizations to manage and influence their customer experiences. The platform features a collection of sales, customer service, and marketing applications tailor-made to su...


29. Adobe Marketing Cloud

  • Best for: Small, medium and large size businesses
  • Price: starts at $450,000 per license
  • Apr 28, 2022
Compare Adobe Marketing Cloud Vs. Pipedrive

Adobe Marketing Cloud is a web based digital marketing platform for businesses of all sizes. It offers such capabilities as audience management, campaign optimization, analytics, and others. The software was designed and launched by Adobe Systems Inc headquartered in California, United States.


30. Gainsight

  • Best for: Small, medium and large size businesses
  • Price: starts at $2,500 per company/month
  • May 16, 2022
Compare Gainsight Vs. Pipedrive

Gainsight is a cloud-based and on-premise Analytic customer success software solution. It merges customer data from various sources such as sales data, usage logs, surveys, and support tickets among others, and analyzes it to enable users prioritize and automate informed customer success actions.


31. SAP HYBRIS

  • Best for: Medium and large size businesses
  • Price: starts at $54,000 per license
  • May 14, 2022
Compare SAP HYBRIS Vs. Pipedrive

SAP Hybris is an e-Commerce program that is enterprise-level offering users with B2C and B2B store functionality. There are more than 2,500 stores utilizing this platform leading to more than 500,000 orders every day and about 20 million product SKUs. This program has been widely used predominantly ...


32. Survicate

  • Best for: SMBs
  • Price: starts at $65 per month
  • Apr 26, 2022
Compare Survicate Vs. Pipedrive

Survicate software is a cloud-based customer relationship management (CRM) platform created to serve small, medium-sized businesses, and large enterprises in various industries.


33. Gazelle

  • Best for: Small businesses and start ups
  • Price: starts at $18 per feature/month
  • Apr 27, 2022
Compare Gazelle Vs. Pipedrive

The Gazelle software is a software solution that turns usable customer information into data that can help clients identify business opportunities for keeping their current customers and acquiring new customers. Most companies and clients don’t realize the true value of the information that they hav...


34. Really Simple Systems Cloud CRM

  • Best for: SMBs
  • Price: starts at $14 per user/month
  • Apr 26, 2022
Compare Really Simple Systems Cloud CRM Vs. Pipedrive

Really Simple Systems Cloud CRM is a web based customer relationship management solution for small and medium businesses. It offers such services as marketing and sales automation, collaboration, productivity management, and others. The software was developed and launched by Really Simple Systems Lt...


35. SalesforceIQ

  • Best for: Small businesses and start ups
  • Price: starts at $25 per user/month
  • Jan 06, 2022
Compare SalesforceIQ Vs. Pipedrive

SalesforceIQ (now Salesforce Essentials) is a cloud-based CRM (Customer Relationship Management) software that helps customer support representatives track information from a central point and understand organizational processes using reports and dashboards.


36. Pipeliner CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $65 per user/month
  • May 17, 2022
Compare Pipeliner CRM Vs. Pipedrive

Pipeliner CRM is a customer relationship management solution for small and medium businesses. It offers such capabilities as pipeline visualization, contact management, collaboration, and others. The software was designed and launched by Pipelinersales Inc headquartered in California, Un...


37. GoToAssist

  • Best for: Small, medium and large size businesses
  • Price: starts at $69 per agent/month
  • May 19, 2022
Compare GoToAssist Vs. Pipedrive

GoToAssist is a web based remote support and help desk service for businesses of all sizes. It offers such capabilities as change management, ITIL compliance, self-service portal, and others. The software is a product of Critix Systems Inc headquartered in Florida, United States.


38. Solve360

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • May 18, 2022
Compare Solve360 Vs. Pipedrive

Solve360 is a service management CRM software designed for businesses to provide service to customers. In addition to scheduling and sales functions, the software simplifies record keeping, automates workflow, and facilitates sharing.


39. SAP Cloud for Service

  • Best for: Small, medium and large size businesses
  • Price: starts at $21 per user/month
  • May 22, 2022
Compare SAP Cloud for Service Vs. Pipedrive

SAP Cloud for Service is a cloud-based, online customer service and support tool and developed by one of the long-time industry leader in this software category, SAP. It has features such as conceptual system, contact service processes, mapping, automation of the workflow and many more aside from th...


40. Intelligent Medical Software (IMS) by Meditab

  • Best for: Small, medium and large size businesses
  • Price: starts at $199 per provider/month
  • May 16, 2022
Compare Intelligent Medical Software (IMS) by Meditab Vs. Pipedrive

Intelligent Medical Software is a hybrid integrated Electronic Health Records and Practice Management solution that includes applications for e-prescribing, practice reporting, patient portal, and communication tools.


41. FocalScope

  • Best for: Small, medium and large size businesses
  • Price: starts at $9 per agent/month
  • May 30, 2022
Compare FocalScope Vs. Pipedrive

FocalScope is a trending cloud-based CRM software, it is designed to support small, medium and large size business. FocalScope received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


42. CA Service Desk Manager

  • Best for: Small, medium and large size businesses
  • Price:
  • May 26, 2022
Compare CA Service Desk Manager Vs. Pipedrive

CA Service Desk Manager is a help desk management solution for businesses of all sizes. Its capabilities include asset management, ticketing, customer survey, and others. The software was designed and launched by CA Inc headquartered in New York, United States.


43. TrackMyLeads

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per month
  • Jun 07, 2022
Compare TrackMyLeads Vs. Pipedrive

TrackMyLeads is a growing cloud-based CRM software, it is designed to support small, medium and large size business. TrackMyLeads received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


44. Openstream CRM

  • Best for: Small businesses and start ups
  • Price:
  • May 26, 2022
Compare Openstream CRM Vs. Pipedrive

Openstream CRM is a web based customer relationship management solution mainly designed for small and medium businesses. It offers such capabilities as sales force automation, marketing automation, customer service management, and others. The software was designed and launched by Openstream Inc head...


45. Richmond ServiceDesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $35 per agent/month
  • Jun 08, 2022
Compare Richmond ServiceDesk Vs. Pipedrive

Richmond Service Desk by Richmond Systems is developed to help users achieve greater customer experience. This software is fully customizable and comes with the top-of-the-line .Net technologies. With this tool, users will have easy time viewing assets, rating incidents, viewing the closed requests ...


46. Snapforce CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $12.06 per month
  • May 26, 2022
Compare Snapforce CRM Vs. Pipedrive

Snapforce CRM is a customer relationship management solution for businesses of all sizes. Its capabilities include lead management, call center management, customer support, and others. The software was designed and launched by SnapForce Technologies headquartered in New Jersey, United St...


47. Cynergy Enterprise (Buy/Own)

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,995 per license
  • Feb 18, 2022
Compare Cynergy Enterprise (Buy/Own) Vs. Pipedrive

Cynergy Enterprise (Buy/Own) is a leading cloud-based Help Desk software, it is designed to support small, medium and large size business. Cynergy Enterprise (Buy/Own) received a rating of 2.5 from ITQlick team. The software cost is considered affordable (2.4/5) when compared to alternative solutio...


48. HeyBubble

  • Best for: Small businesses and start ups
  • Price: starts at $12 per agent/month
  • Jun 19, 2022
Compare HeyBubble Vs. Pipedrive

HeyBubble is a growing cloud-based CRM software, it is designed to support small and medium size business. HeyBubble received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


49. Interakt

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per user/month
  • Mar 04, 2022
Compare Interakt Vs. Pipedrive

Interakt is a fast growing cloud-based CRM software, it is designed to support small, medium and large size business. Interakt received a rating of 3.3 from ITQlick team. The software cost is considered affordable (1.7/5) when compared to alternative solutions.


50. Aavaz

  • Best for: Small, medium and large size businesses
  • Price: starts at $85 per user/month
  • Jun 18, 2022
Compare Aavaz Vs. Pipedrive

Aavaz is a web based call center management solution for businesses of all sizes. It offers such services as call logging and recording, escalation management, premise-based call center, and others. The software was designed and launched by Tekege Solutions Inc headquartered in California, United St...


51. Commence CRM

  • Best for: SMBs
  • Price: starts at $29 per user/month
  • Jun 17, 2022
Compare Commence CRM Vs. Pipedrive

Commence CRM is a customer relationship management solution that can help users to streamline all their front office business processes and improve the customer service and sales process. The software is flexible and users can get access to their CRM data from anywhere using the mobile CRM feature. ...


52. Oracle E-Business Suite

  • Best for: Small, medium and large size businesses
  • Price: starts at $895 per license
  • Jun 15, 2022
Compare Oracle E-Business Suite Vs. Pipedrive

Oracle E-Business Suite is a cloud-based integrated enterprise resource planning (ERP) solution. It is one of the premium offerings of Oracle Corporation, as well as, one of the leaders in database management systems.


53. Desktop Sales Office

  • Best for: Small businesses and start ups
  • Price: starts at $30 per license
  • Jun 18, 2022
Compare Desktop Sales Office Vs. Pipedrive

Desktop Sales Office is a customer relationship management solution for businesses of all sizes. It offers such capabilities as sales and marketing automation, collaboration, customer self-service, and others. The software was designed and launched by Software on Sailboats headquartered in Oregon, U...


54. Claritysoft

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per user/month
  • Jun 20, 2022
Compare Claritysoft Vs. Pipedrive

Claritysoft is a powerful yet easy to use CRM tool that can help any business grow. It provides users with cost-effective solution in managing customer relationship thanks to its intuitive and versatile modules.


55. EBSuite

  • Best for: SMBs
  • Price:
  • Jun 20, 2022
Compare EBSuite Vs. Pipedrive

EBSuite is designed to help to provide all-in-one solution for easy management of the business. It starts with the initial lead up to the paid invoice. This software can save time with its comprehensive CRM module.


56. RightNow CX

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 17, 2022
Compare RightNow CX Vs. Pipedrive

RightNow CX is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by RightNow Technologies, the software is now a product of Oracle Corporation headquartered in California, Unite...


57. Pipetop

  • Best for: Small, medium and large size businesses
  • Price: starts at $299 per license
  • Mar 16, 2022
Compare Pipetop Vs. Pipedrive

Pipetop is a fast growing cloud-based Social Media Management software, it is designed to support small, medium and large size business. Pipetop received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


58. License Manager

  • Best for: SMBs
  • Price: starts at $55 per license
  • Jun 24, 2022
Compare License Manager Vs. Pipedrive

Vector Software License Manager is a license management software solution for businesses of all sizes. It offers such services as online activation, node management, automatic SKU recognition, and others. The software was designed and launched by Vector Networks headquartered in Georgia,...


59. Salesnet CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $30 per user/month
  • Jan 11, 2022
Compare Salesnet CRM Vs. Pipedrive

The Salesnet CRM is an affordable and a user friendly Customer Relationship Management (CRM) tool. This software includes tools to help businesses manage sales, workflow, campaigns and leads. In addition, it also includes a mobile application which has the ability to access all of the sales and cust...


60. Sales Service Cloud

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $25 per user/month
  • Jun 23, 2022
Compare Sales Service Cloud Vs. Pipedrive

Sales Service Cloud is a customer service software that can help users to manage their customer service from any device, anytime, anywhere. Users can also include the one-touch service directly in their products. Whether you are online from smartphone or a desktop, you have everything to resolve pro...


61. Hatchbuck

  • Best for: Small businesses and start ups
  • Price: starts at $29 per month
  • Jun 24, 2022
Compare Hatchbuck Vs. Pipedrive

Hatchbuck is a cloud-based sales and marketing solution that offers an integrated suite of sales automation, email marketing, and marketing automation tools.


62. Allbound

  • Best for: Small, medium and large size businesses
  • Price: starts at $985 per user/month
  • Jun 26, 2022
Compare Allbound Vs. Pipedrive

Allbound is a growing cloud-based CRM software, it is designed to support small, medium and large size business. Allbound received a rating of 4.9 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


63. ProsperWorks

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • Jun 25, 2022
Compare ProsperWorks Vs. Pipedrive

Copper (formerly known as ProsperWorks) is a cloud-based CRM solution built for small to large enterprises. It claims to be the only CRM software with full integration with G suite tools. It also has Activity Reporting, Lead and Activity Insights, Goal Tracking, Custom Fields, Task Automation, Meeti...


64. SalesOutlook CRM

  • Best for: SMBs
  • Price: starts at $25 per user/month
  • Jun 24, 2022
Compare SalesOutlook CRM Vs. Pipedrive

SalesOutlook CRM is a Microsoft Outlook based customer relationship management system built upon the Microsoft Office System that can extend the features of MS Outlook without damaging the original functionality of Outlook. The CRM system can be installed as just a plug-in of MS Outlook and it takes...


65. Ivinex CRM

  • Best for: SMBs
  • Price:
  • Jun 23, 2022
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Ivinex CRM is cloud-based and on-premise customer relationship management solution designed for businesses of all sizes and used across multiple industries such as retail, manufacturing and healthcare and more.


66. Aspect Zipwire

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 24, 2022
Compare Aspect Zipwire Vs. Pipedrive

Zipwire is a customer relationship management solution for businesses of all sizes. It offers inbound and out-bound support capabilities along with real time analytics and integration capabilities. The software was designed and launched by Aspect Software headquartered in Massachusetts, ...


67. Precision Bi

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 12, 2022
Compare Precision Bi Vs. Pipedrive

PrecisionBI is a healthcare business intelligence software designed to view data in visual dashboards to improve productivity, optimize revenue, and improve patient care.


68. Centra Hub CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $10 per user/month
  • Feb 07, 2022
Compare Centra Hub CRM Vs. Pipedrive

CentraHub CRM is a customer relationship management software designed to help businesses streamline and manage campaigns while allowing them to create campaign tags.


69. Help.com Live Chat

  • Best for: Small, medium and large size businesses
  • Price: starts at $80 per user/month
  • Feb 22, 2022
Compare Help.com Live Chat Vs. Pipedrive

Help.com Live Chat is a web based help desk and customer support solution for businesses of all sizes. It offers such capabilities as customizable branding, agent scheduling, visitor targeting, and others. The software was designed and launched by Help.com LLC headquartered in Texas, United States. ...


70. HealthOS

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 04, 2022
Compare HealthOS Vs. Pipedrive

HealthOS is a healthcare CRM software built to help healthcare organizations increase new patient acquisition, get referrals, close care gaps and boost provider utilization.


71. AgentCubed

  • Best for: Small, medium and large size businesses
  • Price:
  • May 17, 2022
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AgentCubed is a lead management and CRM solution designed for the insurance industry. The software includes features to maximize agent productivity, measure performance as well as capture more qualified leads with real time verification. AgentCubed was founded in 2009 with the goal of creating so...


72. CARES™

  • Best for: Small, medium and large size businesses
  • Price: starts at $2499.95 per license
  • Jul 06, 2022
Compare CARES™ Vs. Pipedrive

CARESTM is a cloud-based communications software that enables customer care agents to determine optimum customer engagement through call routing and queuing functions.


73. HelpCrunch

  • Best for: SMBs
  • Price: starts at $12 per user/month
  • Jul 13, 2022
Compare HelpCrunch Vs. Pipedrive

HelpCrunch is a growing cloud-based CRM software, it is designed to support small and medium size business. HelpCrunch received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


74. Live Chat Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $10 per operator/month
  • Jul 04, 2022
Compare Live Chat Software Vs. Pipedrive

Live Chat Software is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Live Chat Software received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


75. SAP HANA

  • Best for: Small, medium and large size businesses
  • Price: starts at $38802.30 per license
  • Jul 04, 2022
Compare SAP HANA Vs. Pipedrive

SAP HANA is a leading cloud-based System software, it is designed to support small, medium and large size business. SAP HANA received a rating of 2.5 from ITQlick team. The software cost is considered a bit pricey (4.8/5) vs their competitors.


76. AL Advantage

  • Best for: Small, medium and large size businesses
  • Price: starts at $7 per month
  • Feb 19, 2022
Compare AL Advantage Vs. Pipedrive

Since its creation, AL ADVANTAGE assisted living software has been implemented in hundreds of senior care communities of all sizes, with great success. Ongoing review, state-by-state customization and supportive enhancements have continued to simplify and improve our caregiving platform into one ...


77. tuOtempO Patient CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $18 per user/month
  • Jul 23, 2022
Compare tuOtempO Patient CRM Vs. Pipedrive

tuOtempO Patient CRM is a medical appointment solution that is designed for clinics, hospitals, and group practices. The solution has a number of features which include a new module that sends prevention campaigns, newsletters and information pertaining to a patient.


78. Smartsupp

  • Best for: Small, medium and large size businesses
  • Price: starts at $19.50 per month
  • Jul 19, 2022
Compare Smartsupp Vs. Pipedrive

Smartsupp is a trending cloud-based CRM software, it is designed to support small, medium and large size business. Smartsupp received a rating of 4.7 from ITQlick team. The software cost is considered affordable (1.4/5) when compared to alternative solutions.


79. AnswerHub

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 16, 2022
Compare AnswerHub Vs. Pipedrive

AnswerHub is a knowledge management software designed to help developers boost productivity and scale support without adding headcount. The software is also a centralized platform from which they can onboard, train, and support external developers.


80. Wishpond

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per month
  • Jul 19, 2022
Compare Wishpond Vs. Pipedrive

Wishpond is a leading cloud-based Marketing Automation software, it is designed to support small, medium and large size business. Wishpond received a rating of 4.3 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


81. ClearSlide

  • Best for: Small, medium and large size businesses
  • Price: starts at $35 per month
  • Jul 18, 2022
Compare ClearSlide Vs. Pipedrive

ClearSlide is a web based sales force automation solution for businesses of all sizes. It offers such services as one click presentations, personalized emails, custom reporting, and others. The software was designed and launched by ClearSlide Inc headquartered in California, United States.


82. Nickelled

  • Best for: SMBs
  • Price: starts at $249 per month
  • Jul 23, 2022
Compare Nickelled Vs. Pipedrive

Nickelled is a growing cloud-based CRM software, it is designed to support small and medium size business. Nickelled received a rating of 4.9 from ITQlick team. The software cost is considered average (3.6/5) when compared to other solutions in their category.


83. Prolifiq

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per user/month
  • Jul 18, 2022
Compare Prolifiq Vs. Pipedrive

Prolifiq is a web based content management solution for businesses of all sizes. It offers such capabilities as real-time dashboards, customer engagement, territory management, and others. The software was designed and launched by Prolifiq Software Inc headquartered in Oregon, United States.


84. e-Service Suite

  • Best for: Small, medium and large size businesses
  • Price: starts at $999 per month
  • Mar 05, 2022
Compare e-Service Suite Vs. Pipedrive

e-Service Suite is a web based field service management solution for businesses of all sizes. It offers such capabilities as quoting and estimating, billing and invoicing, service history tracking, and others. The software was designed and launched by Epiphany Inc headquartered in California, United...


85. SAP Digital CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $23 per user/month
  • Jul 19, 2022
Compare SAP Digital CRM Vs. Pipedrive

SAP Digital CRM is a CRM software designed to help businesses understand their audience and improve customer experience and engagement.


86. SalesExec

  • Best for: Small, medium and large size businesses
  • Price: starts at $65 per user/month
  • Jul 25, 2022
Compare SalesExec Vs. Pipedrive

SalesExec Management Software is an online marketing program that primarily deals with email autoresponding with a personal touch. It is also designed to increase the amount of extra time your company has, and allocates it to even more lead generation.   ClickPoint Software, the developers of Sale...


87. Ecquire

  • Best for: Small, medium and large size businesses
  • Price: starts at $22 per user/month
  • Apr 28, 2022
Compare Ecquire Vs. Pipedrive

Ecquire is a contact management software designed to help businesses send messages and prospects to their CRMs, using Gmail or other social networks. Available as a Chrome extension, the software does this without any need for context switching or data entry.


88. Comm100 Live Chat

  • Best for: Small, medium and large size businesses
  • Price: starts at $24 per agent/month
  • Jul 26, 2022
Compare Comm100 Live Chat Vs. Pipedrive

Comm100 Live Chat is a leading cloud-based Help Desk software, it is designed to support small, medium and large size business. Comm100 Live Chat received a rating of 4.7 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


89. Salesboom Cloud CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $14 per user/month
  • Jul 26, 2022
Compare Salesboom Cloud CRM Vs. Pipedrive

Salesboom Cloud CRM is cloud-based customer relationship management (CRM) designed for businesses of all sizes. The solution comes in three levels including Team, Professional and Enterprise levels.


90. nanorep

  • Best for: Small, medium and large size businesses
  • Price: starts at $490 per month
  • Jul 28, 2022
Compare nanorep Vs. Pipedrive

nanoRep is a web based help desk and CRM solution for businesses of all sizes. It offers such capabilities as automatic routing, customer database, self-service portal, and others. The software was designed and launched by nanoRep headquartered in Israel.


91. Heap CRM Software

  • Best for: Small businesses and start ups
  • Price:
  • Jul 29, 2022
Compare Heap CRM Software Vs. Pipedrive

Heap CRM Software is an award-winning cloud-based CRM software, it is designed to support small and medium size business. Heap CRM Software received a rating of 5 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


92. ContactWorld Software

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 29, 2022
Compare ContactWorld Software Vs. Pipedrive

ContactWrold software is a Cloud-hosted Contact Centre software that is built for Salesforce. The platform allows businesses to connect their agents instantly to customers and prospects over the phone, social media or through email. ContactWorls software is a product of NewVoiceMedia, a company esta...


93. QuestBack Enterprise Feedback

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 26, 2022
Compare QuestBack Enterprise Feedback Vs. Pipedrive

QuestBack Enterprise Feedback Suite is a complete feedback system and a social CRM platform that can help companies to analyze and collect customer, employee and other stockholders’ feedback across all the channels and touchpoints. The software can also offer actionable insights with its analytics f...


94. w3bCRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $10 per user/month
  • Jul 30, 2022
Compare w3bCRM Vs. Pipedrive

The w3bCRM is a module comprising CRM, sales, project management and online invoicing modules. This software integrates comprehensive CRM, sales tracking with a powerful yet intuitive business management solution leading to a simplified and organized way of running the business.


95. Lead Capsule

  • Best for: Small, medium and large size businesses
  • Price: starts at $499 per user/month
  • Jul 30, 2022
Compare Lead Capsule Vs. Pipedrive

Lead Capsule is customer relationship management software built for small to large businesses. Its key features include vendor management, advanced reporting, lead age tracking, sales portal, SMS campaigns, client management, scheduling, and CRM tools.


96. InfoFlo

  • Best for: Small businesses and start ups
  • Price: starts at $30 per month
  • Jul 26, 2022
Compare InfoFlo Vs. Pipedrive

InfoFlo is a contact management and customer relationship management system that that can help users to find and track all important information about their contacts and manage the customer data. The software can link all necessary contact information to the appropriate contact automatically and giv...


97. Smart Queue

  • Best for: Small, medium and large size businesses
  • Price: starts at $19.99 per month
  • Aug 04, 2022
Compare Smart Queue Vs. Pipedrive

Smart Queue is a web based CRM and call center solution for businesses of all sizes. Its capabilities include inbound call management, call blending, analytics, and others. The software was designed and launched by AVOXI headquartered in Georgian, United States.


98. Reflect CRM

  • Best for: Small businesses and start ups
  • Price: starts at $24.99 per license
  • Aug 04, 2022
Compare Reflect CRM Vs. Pipedrive

Reflect CRM is a customer relationship management solution for small and medium businesses. Its capabilities include customer loyalty and retention, ROI management, and others. The software was designed and launched by NCH Software Pty Ltd headquartered in Colorado, United States.


99. Toonimo Walkthroughs

  • Best for: Small, medium and large size businesses
  • Price: starts at $7,200 per user/year
  • Aug 05, 2022
Compare Toonimo Walkthroughs Vs. Pipedrive

Toonimo is a CRM Software designed to simplify digital adoption by using personalized interactive guidance, voice, and visual cues to help companies attain an optimal online self-service experience.


100. salesbox

  • Best for: Small businesses and start ups
  • Price: starts at $190 per user/month
  • Jan 17, 2022
Compare salesbox Vs. Pipedrive

Salesbox CRM is a CRM software designed for business management, tracking, and productivity. It enables tracking of communication in one place, and it helps provide efficient support for customers, from the point of prospecting to relationship management.


101. ServiceWise

  • Best for: Small, medium and large size businesses
  • Price: starts at $20 per month
  • Aug 02, 2022
Compare ServiceWise Vs. Pipedrive

ServiceWise is a help desk management solution for businesses of all sizes. Its capabilities include customer survey, email integration, ITIL compliance, and others. The software was designed and launched by TechExcel headquartered in California, United States.


102. SuiteCRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,500 per license
  • Aug 09, 2022
Compare SuiteCRM Vs. Pipedrive

SuiteCRM is a cloud-based and an on-premise open-source customer relationship management software solution. This software is enterprise-ready and can also be customized to fit a business of any size as well as requirements.


103. Auric Prospector

  • Best for: SMBs
  • Price: starts at $18 per feature/month
  • Aug 04, 2022
Compare Auric Prospector Vs. Pipedrive

Auric Prospector is a customer relationship management solution for small and medium businesses. It offers such capabilities as lead management, interaction tracking, lead scoring, and others. The software was designed and launched by Auric Technology LLC headquartered in Texas, United States.


104. Conversocial

  • Best for: Small, medium and large size businesses
  • Price:
  • Aug 02, 2022
Compare Conversocial Vs. Pipedrive

Conversocial is a social customer service solution that can help users to integrate social media into their contact center for providing top notch social customer service. The social customer service platform is highly flexible and can be configured according to your workflows and requirements. ...


105. ServeSmart

  • Best for: Small, medium and large size businesses
  • Price: starts at $42 per user/month
  • Jan 15, 2022
Compare ServeSmart Vs. Pipedrive

ServeSmart is a web- and cloud-based CRM software that helps users in customer engagement. It offers users with a fully customizable customer feedback form. Users can record customer information and history as well as track the performance of their employees based on the feedback of the customers.


106. Close

  • Best for: SMBs
  • Price: starts at $29 per user/month
  • Aug 15, 2022
Compare Close Vs. Pipedrive

Close.io is a web-based CRM software developed by Elastic’s Sales. This platform is powerfully dedicated on activity, with VoiP email and calling being profoundly unified into the platform itself. This platform takes advantage of the emerging trend in the industry of sales, which is focusing on the ...


107. Web+Center

  • Best for: Small businesses and start ups
  • Price: starts at $300 per license
  • Aug 02, 2022
Compare Web+Center Vs. Pipedrive

Web+Center is a web-based help desk software that offers IT help desk and customer support solution in both onsite and cloud-based deployment models. The software offers tailor made solution to meet all your specific business needs and is highly customizable. Moreover, the software is open source an...


108. Amity

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 10, 2022
Compare Amity Vs. Pipedrive

Amity is a customer success software designed to enable businesses to increase customer retention, improve customer conversions, and drive upsells.


109. OrangeCRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $995 per month
  • Jan 14, 2022
Compare OrangeCRM Vs. Pipedrive

OrangeCRM is a web based customer relationship management solution for businesses of all sizes. It offers such services as email marketing, asset tracking, business analytics, and others. The software was designed and launched by Aexxis headquartered in Georgia, United States.


110. NetHelpDesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $59 per month
  • May 29, 2022
Compare NetHelpDesk Vs. Pipedrive

Nethelpdesk, now HaloITSM, is an ITSM software designed to enable teams to deliver consistent services to employees and match business needs to IT delivery.


111. Qvidian Sales Playbooks & Analytics

  • Best for: Medium business, Large business, Private use
  • Price:
  • Apr 26, 2022
Compare Qvidian Sales Playbooks & Analytics Vs. Pipedrive

Qvidian Sales Playbooks & Analytics is a sales and marketing automation solution for businesses of all sizes. It supervises the sales cycle and also offers various useful analytical services. The software was designed and launched by Qvidian which is headquartered in Massachusetts, United States.


112. Odoo CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $8 per month
  • Apr 15, 2022
Compare Odoo CRM Vs. Pipedrive

Odoo CRM is a Web-based open source customer relationship management (CRM) system designed for companies of all sizes.Work inside your sales funnel and get instant visual information about next actions, new messages, top opportunities and expected revenues. Manage your sales funnel with no effort. ...


113. VanillaSoft

  • Best for: Small businesses and start ups
  • Price: starts at $80 per user/month
  • Jan 27, 2022
Compare VanillaSoft Vs. Pipedrive

VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and eavesdrop, Salesforce integration, team-based selling and more.


114. eSalesTrack

  • Best for: Small businesses and start ups
  • Price: starts at $40 per user/month
  • Apr 02, 2022
Compare eSalesTrack Vs. Pipedrive

eSalesTrack is a web based customer relationship management solution for small and medium businesses. It offers such capabilities as calendar management, lead management, marketing automation, and others. The software was designed and launched by Soleran LLC headquartered in Kansas, United States. ...


115. Whisbi

  • Best for: Small, medium and large size businesses
  • Price: starts at $899 per month
  • Jan 22, 2022
Compare Whisbi Vs. Pipedrive

Whisbi is a web based real-time customer engagement solution for businesses of all sizes. It offers such capabilities as multi-store management, online order entry, shopping cart integration, and others. The software was designed and launched by Whisbi Technologies headquartered in Spain.


116. ReachEdge

  • Best for: SMBs
  • Price: starts at $149 per user/month
  • Mar 05, 2022
Compare ReachEdge Vs. Pipedrive

ReachEdge is a marketing automation and lead management software. It was developed by Reach Local intended for helping users in making the most of each opportunity to nurture business. It comes with a website plugin allowing users to track results from all activities.


117. Kayako Fusion

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Jun 02, 2022
Compare Kayako Fusion Vs. Pipedrive

Kayako Fusion is a help desk management solution for businesses of all sizes. Its capabilities include request tracking, ticketing management, customization, and others. The software was designed and launched by Kayako Limited headquartered in London, United Kingdom.


118. HENO Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per minute
  • Apr 23, 2022
Compare HENO Software Vs. Pipedrive

HENO Software is a cloud-based health IT solution that is designed for physical therapy, rehab, and speech therapy practices. The solution offers a number of features which include a patient care tool that has been developed through a thorough understanding of health and treatment history of the pat...


119. C2 ATOM

  • Best for: Small businesses and start ups
  • Price: starts at $50 per user/month
  • Apr 09, 2022
Compare C2 ATOM Vs. Pipedrive

C2 ATOM is a service management solution for businesses of all sizes. It offers such capabilities as supply management, HR management, service desk management, contract management, and others. The software was developed and released by C2 Innovations headquartered in Quebec, Canada.


120. Vizor Complete

  • Best for: SMBs
  • Price:
  • Mar 03, 2022
Compare Vizor Complete Vs. Pipedrive

Vizor Complete is a growing cloud-based CRM software, it is designed to support small and medium size business. Vizor Complete received a rating of 2.5 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


121. Remedyforce

  • Best for: Small, medium and large size businesses
  • Price: starts at $64 per user/month
  • Feb 28, 2022
Compare Remedyforce Vs. Pipedrive

Remedyforce is a cloud-based service management platform that offers features such as reporting, incident & problem management, and knowledge management. The software offers a service desk system that enables users to manage issues, requests for service, track data and present it using interactive r...


122. ManageEngine ServiceDesk Plus

  • Best for: Small, medium and large size businesses
  • Price: starts at $495 per user/year
  • Mar 18, 2022
Compare ManageEngine ServiceDesk Plus Vs. Pipedrive

ManageEngine ServiceDesk Plus is a growing cloud-based Asset management software, it is designed to support small, medium and large size business. ManageEngine ServiceDesk Plus received a rating of 4.3 from ITQlick team. The software cost is considered average (3/5) when compared to other solutions...


123. OptifiNow

  • Best for: Small businesses and start ups
  • Price:
  • Jan 27, 2022
Compare OptifiNow Vs. Pipedrive

OptifiNow is a sales automation and CRM solution for businesses of all sizes. It offers such services as lead management, marketing automation, content marketing, and others. The software was designed and launched by OptifiNow headquartered in California, United States.


124. Gold-Vision CRM Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $32.50 per user/month
  • Mar 07, 2022
Compare Gold-Vision CRM Software Vs. Pipedrive

Gold-Vision CRM Software is a fast growing cloud-based CRM software, it is designed to support small, medium and large size business. Gold-Vision CRM Software received a rating of 4.7 from ITQlick team. The software cost is considered affordable (1.1/5) when compared to alternative solutions.


125. vtiger CRM

  • Best for: SMBs
  • Price: starts at $30 per user/month
  • Jan 23, 2022
Compare vtiger CRM Vs. Pipedrive

vtiger CRM is a leading cloud-based Project Collaboration software, it is designed to support small and medium size business. vtiger CRM received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1.1/5) when compared to alternative solutions.


126. SmartCompany CRM

  • Best for: Small businesses and start ups
  • Price: starts at $30 per user/month
  • Mar 22, 2022
Compare SmartCompany CRM Vs. Pipedrive

SmartCompany CRM is a web based customer relationship management solution for businesses of all sizes. It offers such capabilities as calendar management, contact management, email marketing, and others. The software was designed and launched by SmartCompany Inc headquartered in Colorado, United Sta...


127. Vitalblocks CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $9.95 per user/month
  • Feb 26, 2022
Compare Vitalblocks CRM Vs. Pipedrive

Vitalblocks CRM is a CRM software that can be deployed on-premise and available as well as a cloud-based service. This software comes with ticket management, sales module, custom surveys and feedback, live chat support, analytical dashboards and brand customization.


128. ADAPT CRM

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 11, 2022
Compare ADAPT CRM Vs. Pipedrive

ADAPT CRM is a customer relationship management solution for small and medium businesses. It features various administrative, CRM, marketing automation, and sales services. The software was designed and launched by ADAPT Software Applications Inc headquartered in California, United States...


129. ContactWise CRM

  • Best for: SMBs
  • Price:
  • Jan 02, 2022
Compare ContactWise CRM Vs. Pipedrive

ContactWise CRM is customer relationship management software built for small to medium businesses. Its key features include customer service, marketing automation, sales automation, accounting, document, project, and service management, and collaboration center.


130. HubSpot Marketing Hub

  • Best for: SMBs
  • Price: starts at $45 per month
  • Apr 04, 2022
Compare HubSpot Marketing Hub Vs. Pipedrive

HubSpot InBound Marketing is a marketing automation and management solution for all businesses. It also features useful sales, CRM, and customizable reporting services. The software was designed and launched by HubSpot, Inc., headquartered in Massachusetts, United States.


131. bxp software

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 26, 2022
Compare bxp software Vs. Pipedrive

Bxp Software is a web based customer relationship management solution for businesses of all sizes. It offers such capabilities as lead management, quality management, compliance management, and others. The software was designed and launched by bxp software headquartered in Dublin, Ireland.


132. MangoApps

  • Best for: Small, medium and large size businesses
  • Price: starts at $6 per user/month
  • Feb 08, 2022
Compare MangoApps Vs. Pipedrive

MangoApps is an enterprise social networking and collaboration platform for businesses of all sizes. Its capabilities include task management, document management, user profiles, and others. The software was designed and launched by MangoApps Inc headquartered in Washington, United States...


133. Bullhorn ATS and CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $120 per user/month
  • Feb 05, 2022
Compare Bullhorn ATS and CRM Vs. Pipedrive

Bullhorn is a cloud-based Application Tracking System (ATS) and Customer Relationship Management (CRM) software. With this combined solutions, everyone in the recruitment team has complete access of every step of the recruitment process. Staffing should be done in the most efficient way, and this is...


134. Inbenta

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 09, 2022
Compare Inbenta Vs. Pipedrive

Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time across 25 different languages. The enhanced website search provides customers with answer...


135. KarmaCRM

  • Best for: Small businesses and start ups
  • Price: starts at $28 per user/month
  • Feb 09, 2022
Compare KarmaCRM Vs. Pipedrive

KarmaCRM is a trending cloud-based CRM software, it is designed to support small and medium size business. KarmaCRM received a rating of 4.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


136. KMS Lighthouse

  • Best for: Small businesses and start ups
  • Price: starts at $25 per user/month
  • Feb 09, 2022
Compare KMS Lighthouse Vs. Pipedrive

KMS Lighthouse is an on-premise and cloud-hosted customer relationship system that incorporates contact center knowledge and sales management tools in a single platform. The software solution enables customer care agents to receive a customer call by giving them access to relevant customer informati...


137. Tidio Chat Software

  • Best for: SMBs
  • Price: starts at $15 per month
  • Feb 09, 2022
Compare Tidio Chat Software Vs. Pipedrive

Tidio Chat Software is a leading cloud-based Chat software, it is designed to support small and medium size business. Tidio Chat Software received a rating of 3.2 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


138. LeadPro CRM

  • Best for: Small businesses and start ups
  • Price:
  • Feb 08, 2022
Compare LeadPro CRM Vs. Pipedrive

LeadPro CRM is a web based marketing and lead management solution for businesses of all sizes. It offers such capabilities as lead distribution, lead segmentation, pipeline management, and others. The software was designed and launched by Mosaic CRM headquartered in California, United States.


139. UseResponse

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,490 per year
  • Feb 04, 2022
Compare UseResponse Vs. Pipedrive

UseResponse is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. UseResponse received a rating of 4.7 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


140. Everest Advanced software

  • Best for: Medium and large size businesses
  • Price: starts at $800 per user/month
  • Feb 14, 2022
Compare Everest Advanced software Vs. Pipedrive

Everest Advanced software is a growing cloud-based Retail-POS software, it is designed to support medium and large size business. Everest Advanced software received a rating of 5 from ITQlick team. The software cost is considered a bit pricey (4.7/5) vs their competitors.


141. PhaseWare Tracker

  • Best for: SMBs
  • Price: starts at $49 per user/month
  • Feb 12, 2022
Compare PhaseWare Tracker Vs. Pipedrive

PhaseWare Tracker is a powerful customer support management application. Its features include issue tracking & ticket management, time tracking, complaint management, as well as Service Level Agreement (SLA) compliance and knowledge management. Founded in 2005, PhaseWare the company behind the Tr...


142. Azurepath

  • Best for: Small businesses and start ups
  • Price: starts at $15 per user/month
  • Feb 16, 2022
Compare Azurepath Vs. Pipedrive

Azurepath is a growing cloud-based CRM software, it is designed to support small and medium size business. Azurepath received a rating of 4.9 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


143. SkyCRM

  • Best for: Small businesses and start ups
  • Price: starts at $7.47 per year
  • Feb 16, 2022
Compare SkyCRM Vs. Pipedrive

SkyCRM is a leading cloud-based CRM software, it is designed to support small and medium size business. SkyCRM received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


144. Healthcare Relationship Cloud

  • Best for: Small, medium and large size businesses
  • Price: starts at $300 per month
  • Feb 15, 2022
Compare Healthcare Relationship Cloud Vs. Pipedrive

Healthcare Relationship Cloud is a fast growing cloud-based Customer Service software, it is designed to support small, medium and large size business. Healthcare Relationship Cloud received a rating of 2.5 from ITQlick team. The software cost is considered affordable (2/5) when compared to alterna...


145. RAYNET CRM

  • Best for: Small businesses and start ups
  • Price: starts at $25 per user/month
  • Feb 16, 2022
Compare RAYNET CRM Vs. Pipedrive

RAYNET CRM is a trending cloud-based CRM software, it is designed to support small and medium size business. RAYNET CRM received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


146. ePowerCenter

  • Best for: Medium and large size businesses
  • Price:
  • Feb 15, 2022
Compare ePowerCenter Vs. Pipedrive

ePowerCenter is proven, award-winning case management software for the contact center that creates cost efficiencies and improves customer interactions — all through a single, intuitive user interface. And it comes with a mobile app option! Using ePowerCenter for contact center case management give...


147. Telemation

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per month
  • Feb 12, 2022
Compare Telemation Vs. Pipedrive

Telemation is a CRM and call center management solution for businesses of all sizes. It offers such services as agent monitoring, predictive dialing, contact management, and others. The software was developed and launched by Database Systems Corporation headquartered in Arizona, United States.


148. Fision

  • Best for: Small, medium and large size businesses
  • Price: starts at $29.99 per month
  • Feb 14, 2022
Compare Fision Vs. Pipedrive

Fision is a growing cloud-based Marketing software, it is designed to support small, medium and large size business. Fision received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


149. ForceManager

  • Best for: Small, medium and large size businesses
  • Price: starts at $21.61 per user/month
  • Feb 16, 2022
Compare ForceManager Vs. Pipedrive

ForceManager, as a CRM software, can help field sales team based on mobility and geo-location. It will provide users with real-time and contextual data, both online and offline. It is capable also of reporting immediately and in locating opportunities and nearby customers. In addition, it can provid...


150. Deskera MRP Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per user/month
  • Feb 21, 2022
Compare Deskera MRP Software Vs. Pipedrive

Deskera MRP Software is a growing cloud-based Inventory Management software, it is designed to support small, medium and large size business. Deskera MRP Software received a rating of 3.6 from ITQlick team. The software cost is considered affordable (1.8/5) when compared to alternative solutions.


151. ResponseQue.com

  • Best for: Small businesses and start ups
  • Price: starts at $97 per license
  • Feb 19, 2022
Compare ResponseQue.com Vs. Pipedrive

ResponseQue.com is a fast growing cloud-based CRM software, it is designed to support small and medium size business. ResponseQue.com received a rating of 2.5 from ITQlick team. The software cost is considered affordable (4/5) when compared to alternative solutions.


152. Velocity Rocket

  • Best for: Small businesses and start ups
  • Price: starts at $10 per user/month
  • Mar 06, 2022
Compare Velocity Rocket Vs. Pipedrive

Velocity Rocket is a fast growing cloud-based CRM software, it is designed to support small and medium size business. Velocity Rocket received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


153. LiveChat

  • Best for: Small, medium and large size businesses
  • Price: starts at $16 per agent/month
  • Feb 26, 2022
Compare LiveChat Vs. Pipedrive

LiveChat is a help desk software solution that provides real time interaction with customers. The software was designed by LiveChat, Inc., headquartered in North Carolina, United States. It offers crucial customer support tools and applications along with real time solutions to the customer problems...


154. Infor Epiphany

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 19, 2022
Compare Infor Epiphany Vs. Pipedrive

Infor Epiphany provides software for customer experience management. The solution includes modules that cover the full customer cycle from interaction, marketing, sales, service and optimization of the customer experience with the organization. Infor is a leading enterprise software provider that d...


155. IncidentMonitor

  • Best for: SMBs
  • Price: starts at $36 per feature/month
  • Feb 21, 2022
Compare IncidentMonitor Vs. Pipedrive

IncidentMonitor is both cloud-based as well as an on-premise help desk that is designed to help businesses communicate with their customers in case of any incidence that requires the attention of the business. The product can be customized to meet the needs of the users depending on the business mod...


156. Feusd

  • Best for: Small businesses and start ups
  • Price:
  • Feb 21, 2022
Compare Feusd Vs. Pipedrive

Feusd is a cloud-based software providing all-in-one customer relationship management solution. The program is developed to help users in managing membership in any businesses that have multiple subscribed members.


157. Helprace

  • Best for: SMBs
  • Price: starts at $9 per agent/month
  • Feb 19, 2022
Compare Helprace Vs. Pipedrive

Helprace is a growing cloud-based CRM software, it is designed to support small and medium size business. Helprace received a rating of 4.7 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


158. Magentrix Customer and Partner Portals

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,499 per license
  • Aug 14, 2022
Compare Magentrix Customer and Partner Portals Vs. Pipedrive

Magentrix Customer and Partner Portals is an application dedicated to help users achieve growth and success in their business. It offers unified solutions helping users also in starting up their business with three pre-built tools utilizing secured web portals. Through this program, users will be ab...


159. IssueTrak

  • Best for: Small, medium and large size businesses
  • Price: starts at $59 per agent/month
  • Feb 18, 2022
Compare IssueTrak Vs. Pipedrive

Issuetrak software is a cloud-based Help Desk Software built for help desk, customer support staff, and all types of departments and industries. In addition to the support modules, Issuetrak also includes field service and knowledge management tools.


160. Second Crm

  • Best for: SMBs
  • Price: starts at $10 per feature/month
  • Feb 22, 2022
Compare Second Crm Vs. Pipedrive

SecondCRM is a web based customer relationship management solution for businesses of all sizes. Its capabilities include sales management, marketing automation, analytics, and others. The software was designed and launched by Soft Solvers Solutions headquartered in Malaysia.


161. Help Scout

  • Best for: SMBs
  • Price: starts at $20 per user/month
  • Feb 22, 2022
Compare Help Scout Vs. Pipedrive

Help Scout is a help desk management solution for small and medium businesses. It offers assistance in email integration, problem and request management, reporting, and other aspects. The software was designed and launched by Help Scout headquartered in Massachusetts, United States.


162. Highrise CRM

  • Best for: Small businesses and start ups
  • Price: starts at $24 per user/month
  • Feb 22, 2022
Compare Highrise CRM Vs. Pipedrive

Highrise CRM is a trending cloud-based Social Media Management software, it is designed to support small and medium size business. Highrise CRM received a rating of 4.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


163. Centerbase

  • Best for: Small, medium and large size businesses
  • Price: starts at $59 per month
  • Feb 23, 2022
Compare Centerbase Vs. Pipedrive

Centerbase is an on-premise and cloud-based legal practice management software that is designed to assist law firms to handle the day to day operations successfully. The software offers flexible yet powerful data management product as well as workflow automation which can be customized to suit the b...


164. Amphis Customer

  • Best for: Small businesses and start ups
  • Price: starts at $199 per license
  • Feb 22, 2022
Compare Amphis Customer Vs. Pipedrive

Amphis Customer is a customer relationship management solution for businesses of all sizes. It also features various analytical, marketing, and sales automation services. The software was designed and launched by Amphis Software headquartered in United Kingdom.


165. CustomerICare Live Chat

  • Best for: Small, medium and large size businesses
  • Price: starts at $12 per license
  • Feb 23, 2022
Compare CustomerICare Live Chat Vs. Pipedrive

CustomerICare Live Chat is a customer live chat solution for businesses of all sizes. It offers such capabilities as geo-tagging, customizable branding, visitor tagging, and others. The software was designed and launched by CustomerICare headquartered in Poland.


166. Pepperi

  • Best for: Small, medium and large size businesses
  • Price: starts at $500 per month
  • Feb 25, 2022
Compare Pepperi Vs. Pipedrive

Pepperi is a business-to-business (B2B) ecommerce platform giving users a comprehensive tool for their B2B sales needs. This software is fully customizable that allows users to adapt things to their sales needs. This software can be deployed on mobile devices, on-premise, web-browser (agnostic) and ...


167. crmConnect

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per month
  • Feb 25, 2022
Compare crmConnect Vs. Pipedrive

crmConnect is a trending cloud-based CRM software, it is designed to support small, medium and large size business. crmConnect received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


168. IntelliResponse Virtual Agent (VA)

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 28, 2022
Compare IntelliResponse Virtual Agent (VA) Vs. Pipedrive

IntelliResponse Virtual Agent is a web based help desk solution for businesses of all sizes. Its capabilities include customer survey, ticketing, self service portal, and others. The software was designed and launched by IntelliResponse Systems Inc headquartered in Ontario, Canada.


169. Chatwee Social Chat Widget

  • Best for: Small businesses and start ups
  • Price: starts at $19 per month
  • Feb 28, 2022
Compare Chatwee Social Chat Widget Vs. Pipedrive

Chatwee Social Chat Widget is a fast growing cloud-based CRM software, it is designed to support small and medium size business. Chatwee Social Chat Widget received a rating of 4.3 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


170. KiteDesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $132.30 per month
  • Mar 01, 2022
Compare KiteDesk Vs. Pipedrive

KiteDesk is a growing cloud-based CRM software, it is designed to support small, medium and large size business. KiteDesk received a rating of 4.5 from ITQlick team. The software cost is considered average (3.3/5) when compared to other solutions in their category.


171. Genoo Marketing Automation

  • Best for: SMBs
  • Price: starts at $199 per feature/month
  • Feb 26, 2022
Compare Genoo Marketing Automation Vs. Pipedrive

Genoo Marketing Automation is an all-in-one marketing system that can help users with the most necessary and useful features needed to grow their business. The software can help users to generate leads, follow-up email marketing and detailed reports to learn what’s working and to take actions easily...


172. HEAT Software Solutions

  • Best for: Medium and large size businesses
  • Price:
  • Mar 02, 2022
Compare HEAT Software Solutions Vs. Pipedrive

HEAT Software Solutions is a help desk solution that comes in three options which are cloud-based, mobile, and on-premise option. The solution helps businesses communicate with their customers and other people and help develop understanding and promote communication in the businesses.


173. Morph.ai

  • Best for: Small, medium and large size businesses
  • Price: starts at $47 per month
  • Mar 02, 2022
Compare Morph.ai Vs. Pipedrive

Morph.ai is a growing cloud-based CRM software, it is designed to support small, medium and large size business. Morph.ai received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


174. Zervicio

  • Best for: SMBs
  • Price: starts at $20 per user/month
  • Mar 02, 2022
Compare Zervicio Vs. Pipedrive

Zervicio is an award-winning cloud-based CRM software, it is designed to support small and medium size business. Zervicio received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


175. CMPro Plus™

  • Best for: Small businesses and start ups
  • Price:
  • Feb 28, 2022
Compare CMPro Plus™ Vs. Pipedrive

CMPro Plus is a web based customer relationship management solution for small and medium businesses. Its capabilities include calendar management, email marketing, lead management, and others. The software was designed and launched by CRMG headquartered in Texas, United States.


176. AeroLeads

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per month
  • Feb 08, 2022
Compare AeroLeads Vs. Pipedrive

AeroLeads is a trending cloud-based Social Media Management software, it is designed to support small, medium and large size business. AeroLeads received a rating of 4.8 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


177. HappyFox

  • Best for: Small businesses and start ups
  • Price: starts at $29 per agent/month
  • Feb 26, 2022
Compare HappyFox Vs. Pipedrive

HappyFox is web-based customer support system. The software has a help desk and ticket support system which enhances the relationship between you and your customers. HappyFox integration with email accounts allows for all support requests to be pulled together. The program will help a business to or...


178. KANA Express

  • Best for: SMBs
  • Price: starts at $100 per user/month
  • Mar 02, 2022
Compare KANA Express Vs. Pipedrive

KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences across various channels.


179. LeadByte

  • Best for: Small, medium and large size businesses
  • Price: starts at $397.46 per month
  • Mar 02, 2022
Compare LeadByte Vs. Pipedrive

LeadByte is a cloud-based software designed to provide users with the essential tools for lead management. Users can expect more powerful and more efficient outcome in terms of their uptime leading to maximized revenue and time saved.


180. Mend

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per provider/month
  • Mar 07, 2022
Compare Mend Vs. Pipedrive

Mend software is a cloud-based Telemedicine and Digital Patient Intake system that allows patients and care providers to connect, share files, assessments, messages, photos and data. Care providers and the users can easily use video conferencing as well as live chat tools on their mobile devices or ...


181. TIMS Software | HME Providers

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 05, 2022
Compare TIMS Software | HME Providers Vs. Pipedrive

Independent distributors work with us to deploy a customizable, integrated, ERP software solution to streamline all of the various processes essential to running a business, including inventory control, asset and rental management, sales, accounting, business intelligence, customer relationship mana...


182. Agiloft Software

  • Best for: Medium and large size businesses
  • Price: starts at $65 per month
  • Mar 05, 2022
Compare Agiloft Software Vs. Pipedrive

Agiloft is cloud-based and on-premise CRM and help-desk solution designed for small, mid-market and large corporations. The core features include contract management, service management, ITSM, ITIL service management and workflow management and more.


183. Help Desk Premier

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per user/month
  • Mar 05, 2022
Compare Help Desk Premier Vs. Pipedrive

Help Desk Premier is a growing cloud-based CRM software, it is designed to support small, medium and large size business. Help Desk Premier received a rating of 4.5 from ITQlick team. The software cost is considered affordable (1.8/5) when compared to alternative solutions.


184. Next Generation CRM

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 04, 2022
Compare Next Generation CRM Vs. Pipedrive

Next Generation CRM is a web based is a customer relationship management solution for businesses of all sizes. It offers such capabilities as customer profiles, user experience platform, financial management, and others. The software was designed and launched by NexJ Systems Inc headquartered in Ont...


185. Honcho CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per month
  • Mar 07, 2022
Compare Honcho CRM Vs. Pipedrive

The developer of Honcho CRM gives this software the following tagline, “Sales and Marketing: Like a Boss.” This CRM software is designed to connect functionalities from both sales and marketing resulting to seamless solution that are affordable for its users.


186. Website Visitor Identification

  • Best for: Small, medium and large size businesses
  • Price: starts at $500 per month
  • Jan 16, 2022
Compare Website Visitor Identification Vs. Pipedrive

LeadLander is a web analytics and marketing automation solution for small and medium businesses. It also offers the capabilities of email analytics, form tracking, and real time customer activity monitoring. The software was designed and launched by LeadLander Inc headquartered in Califo...


187. Contivio Contact Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $79 per user/month
  • Mar 09, 2022
Compare Contivio Contact Center Vs. Pipedrive

Contivio Contact Center is an all-in-one cloud-based contact center and telephony solution created for marketing and sales related businesses. Its key features enable users to monitor, record, transfer, forward and conference calls.


188. SAVO

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 09, 2022
Compare SAVO Vs. Pipedrive

Savo is a cloud-based customer relationship management (CRM) software that provides an integrated suite of tools to propel sales. Savo software enables sales representatives to have sales enablement content with regards to the current sales situation. The information that gets passed across the CRM ...


189. SAP - CRM

  • Best for: Medium and large size businesses
  • Price: starts at $58 per month
  • Mar 09, 2022
Compare SAP - CRM Vs. Pipedrive

SAP - CRM is a trending cloud-based CRM software, it is designed to support medium and large size business. SAP - CRM received a rating of 4.2 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.


190. AdvantageAnywhere

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 09, 2022
Compare AdvantageAnywhere Vs. Pipedrive

Do not buy and juggle multiple tools to do your job! Or sacrifice your sales and marketing success because of clumsy or useless CRMs that do not help you get more sales!


191. CMNTY Platform

  • Best for: Small businesses and start ups
  • Price: starts at $99 per month
  • Mar 22, 2022
Compare CMNTY Platform Vs. Pipedrive

CMNTY Platform is a growing cloud-based CRM software, it is designed to support small and medium size business. CMNTY Platform received a rating of 4.6 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


192. ComAround Knowledge

  • Best for: Small, medium and large size businesses
  • Price: starts at $75 per month
  • Mar 22, 2022
Compare ComAround Knowledge Vs. Pipedrive

ComAround Knowledge is a growing cloud-based CRM software, it is designed to support small, medium and large size business. ComAround Knowledge received a rating of 4.6 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


193. You Don’t Need a CRM!

  • Best for: Small businesses and start ups
  • Price: starts at $10 per user/month
  • Mar 21, 2022
Compare You Don’t Need a CRM! Vs. Pipedrive

The You Don’t Need a CRM! Is a web-based program designed to turn prospects into real customers. This simple to use and intuitive software is great for the sales team in which it can help in tracking and closing business deals minus the need for filling out any kinds of forms.


194. Livehelpnow

  • Best for: Small, medium and large size businesses
  • Price: starts at $21 per month
  • Mar 08, 2022
Compare Livehelpnow Vs. Pipedrive

LiveHelpNow is a help desk software designed to help website owners personalize their customer support. The help desk solution can help users to connect with their customers directly like they do in a traditional retail store. LiveHelpNow was founded back in 2003 and is headquartered in ...


195. Spicecsm Guided Services

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per user/month
  • Mar 08, 2022
Compare Spicecsm Guided Services Vs. Pipedrive

SpiceCSM Guided Servicesis a web based on-demand platform for increasing the efficiency of contact center agents. It brings best-of-breed CSM functionality to the SaaS model of deploying application software to both internal and external contact centers.   SpiceCSM Guided Services was developed by...


196. PatientPop

  • Best for: SMBs
  • Price: starts at $700 per month
  • Mar 22, 2022
Compare PatientPop Vs. Pipedrive

PatientPop is a solution that delivers an end to end practice growth platform for private practice doctors or physicians and single and multi-provider practices. The solution helps health providers thrive in the digital era by combining technology with innovative practices in marketing strategies.


197. Answerbase

  • Best for: Medium and large size businesses
  • Price: starts at $19 per month
  • Mar 24, 2022
Compare Answerbase Vs. Pipedrive

...


198. Campaigner CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $29.99 per user/month
  • Mar 23, 2022
Compare Campaigner CRM Vs. Pipedrive

CampaignerCRM is a cloud-hosted customer relationship management application that targets small and mid-level businesses within multiple industries. The platform helps to centralize sales and customer data thus allowing businesses to manage their interactions with potential and existing customers.



A Buyer's Guide to Business Software Solutions

How to Evaluate and Buy Business Software
 
If you’re somehow puzzled if this article is only for a specific size of business, no, it’s not. This is for you SMEs, MNEs and start-ups software buyers. Also, we’re not talking about a specific software solution here. Whether the software solution that you’re planning to buy is for Accounting, Business Intelligence, ERP, CRM, Help Desk, Maintenance Management or other types of application, one thing is for sure; with the help of this article, you will be able to know the right process in evaluating and buying a business software solution.
 
We’ve been into the software business for years and we’re seeing a lot of nitty-gritty things that often bring confusions and hesitations to many companies looking for better software solutions. Some companies can’t afford to let go their legacy systems while a few is encountering technological snags once the new system is in place. While this is the underlying truth behind software acquisition and implementation, what’s exciting about buying a business software solution is that there is a clear and obvious proof that thousands of companies and corporations today are happy with the benefits this technology is bringing into their respective businesses.  There is a significant increase in their revenue and the growth is on-going. And it’s easy to say; many from the Fortune 500 companies are making a lot of money because of their smartly-acquired business software.
 
So, let’s get straight to the point. What should you do in order to acquire that business software that could make your organization achieve its goals? The answer to this is pretty straightforward: evaluate and buy that right business software. Yes, that’s what you need to do and here’s the best manual from ITQlick.com that could certainly help you in doing that strategically.
 
Consider the Needs of Your Organization
Let’s assume that at this point, the entire management team agreed that you are ready to invest on a certain software application. The budget has been compromised and the key persons who will be involved in the acquisition process were already identified. Therefore, it’s time to approach things the project management way.
 
Define the Project
Every business software solution is categorized base on application type, features, deployment model, market size and pricing model. Remember that our objective here is to evaluate and buy a business software product that will fit into the size and present needs of your business. So what the project management team should try to deal with first is to define the real requirements of your business exactly base on the categories set by the software industry. Moreover, by doing this activity, you are already narrowing down your search for the right solution. Now, consider bringing this list of FAQs to the project management and aim to come up with clear-cut answers.
 
  1. What type of software is needed? Is it Integrated-Suite, Best-of-Breed or Industry-Specific? Ask your CEO’s main agenda and find the perfect match from these available options.
  2. What are the core and secondary features? Are you looking for basic, advanced or hi-end features? List down the specific features per category and allow the department managers and supervisors to give their insights on this list.
  3. How are you going to deploy the system? Would it be on-premise, cloud-based, hosted, or mobile-based? Weigh these options with the help of your CIO.
  4. Are you going for Tier 1, Tier 2 or Tier 3 vendors? Their offered solutions are base on the size of their target market - SMEs, MNEs or start-ups. Seek your CFO’s advice as it is important to match your financial capacity against the cost of the solution that the providers have for you.
  5. Are you willing to pay for the perpetuity software license or a subscription-based solution is way better? How many users are there and what would be their roles in using the system? Solicit feedbacks from future end users for they know better what challenges and risks might possibly come along their way when they’re using the system.
 
Finalize the BOM or List of Requirements
After providing definite answers on the above questions, we can say that the project has already been defined. Your procurement team is now ready to do their role in the acquisition process of this solution. However, in order for them to execute their job properly, they must have the complete list of requirements - features, specifications, hardware, and the software product. In other words, the Bill-of-Materials (BOM) that is final, complete and well-prepared must be handed over to the procurement director. Needless to say, it is very important that everybody is following the company purchasing and procurement protocols at all times.  
 
Request for Proposal (RFP)
The RFP process will bring everything into formality. Since you’re more likely in a line of business that doesn’t regularly buy software products, it is of critical importance that your RFP is well-structured before you send it to your prospect solution providers.
 
Draft the RFP
An RFP that contains all the relevant information as discussed during the project management meetings will enable the providers to return back to you their proposal that is complete and substantial. Therefore, your RFP should basically contain the following:
 
Brief Introduction
  • Company Name
  • Mission and Goals
  • Purpose of the RFP (or the need for software solution)
Business Background
  • Organizational Structure
  • Current Situation (IT infrastructure, system currently in-use, system issues and desired solutions, etc.)
  • Major Objectives of the Software Purchase
Request for Specific Requirements
  • Solution Functionality
  • System Specifications
  • Vendor Company Information
  • Price Model, Service Plans, Package Options
Other Important Inquiries (if necessary)
 
Send the RFP
Well-structured RFP will bring a lot of advantages especially when the proposals from various providers are received and then subjected for review and analysis. Send your RFP to at least three to five providers (or prospects which you have already shortlisted during the project definition phase). Depending on the complexity of the solution, most vendors will send their proposal in a matter of time, which could be around 4 to 6 weeks for Integrated-Suite solution.
 
Why still send RFP?
Is there really a need for RFP if your preferred solution (like cloud-based) and the service plans or packages are already displayed on the vendor’s website? Well, yes, you still need to undergo the RFP process. For most sales people, they certainly know that those figures appearing in the vendor’s website are usually the “list price” and not the “actual price”. More importantly, the vendor’s proposal (response to RFP) will serve as your main basis for the negotiation. Therefore, sending an RFP is a strict requirement.
 
Follow up questions relevant to RFP
More often than not, questions and concerns will be raised by the vendors to whom you send the RFP. You have to entertain them with utmost professionalism. Solution providers who are seeking further clarifications relevant to the RFP are consisting of professional software experts who wants to help your organization as much as they can. Entertain them but at the same time, always be cautious when providing additional information which you know is confidential or proprietary.
 
Evaluate the Proposals
Always refer to your finalized BOM when tabulating the contents of each proposal. Part of this process is to check the features that are available from this certain vendor and to cross out those that are not. While using spreadsheet aids the tabulation process, laying down the document proposals on the table and allowing your project management team to review them one by one should always be conducted. Evaluating the proposals in full force can help strengthen your decision-making process. Have another round of brain-storming session and come with the name of your preferred solution provider.
 
When selecting the final vendor, always promote the best interest of your organization. Consider answering these questions with full sincerity.
 
  1. Which vendor can provide the long-term benefits to your organization?
  2. Which vendor can provide the best and honest service from acquisition to full implementation?
  3. Which vendor is willing to devote most of its time in better serving its client?
 
Contact this solution provider and in your own strategic approach, try to get the answers to those three important questions above. In most cases, vendor who really wants to prove its craft will offer product demos on a higher level. Others will even invite you to check their already deployed and working systems. Feel free to connect with this type of vendor. Conduct simulation and testing, be it a cloud-based or on-premise solution. Examine all aspects and angles especially those that your project management team want to really know in-depth. For as long as it could help you arrive at a better decision, consider doing all the options available – for the interest of the organization.
 
Enter the Negotiation Process
Most solutions providers can be flexible in terms of pricing. Although the final say is oftentimes on the mouth of the sales person from the vendor’s side, a good negotiation process can always deliver a win-win situation to both parties involve. While negotiation sometimes cannot be settled in one sitting session, always be honest with your intentions whenever negotiating with your provider. If it’s about your budget, justify it with clarity. If it’s about their service plans, tell them what’s lacking or missing on their solution. At the end of the day, the most important event that should happen is that both of you are shaking hands because of a well done negotiation process.
 
Seal the Contract
So what are you going to do on a contract that involves a significant amount of investment? There are three project management approaches for this.
 
  1. Pass the ball to you legal team. They know what to do and more or less they will tell you if there is something wrong with the contract. Give them enough time to review before they affix their signature and then finally seal the contract.
  2. Hire a consultant base on the technical aspect that you want to clarify in the contract. If it’s the Scope of Work (SOW), a software implementation expert is the right person. If it is related to complex legal terms and conditions, a lawyer can help. If it has something to do with money, invite an accountant to conduct a thorough review and computation if necessary.
  3. Always consider consulting your project management team. Remember that the CIO, CFO and CEO are all team members. They will be the signatories and they know what’s best for the interest of the company when signing a contract agreement.
 
From evaluation to buying stage, it is important that the project manager must take full responsibility of monitoring all the works identified and distributed among team members. This is why delegating the right project manager is also an important consideration when buying a business software solution. And again, ITQlick.com wants to emphasize that whatever the size of your company is, using the project management approach will always lead you into a better outcome – that is getting what you paid for the right business software solution. 

Finding the right business software for your business
Proper business software selections are the precursor to successful deployment and business growth. Finding the right solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.