Top 198 Hotel CRM Software

TOP 198 Hotel CRM Software

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1. Pipedrive

  • Best for: Small businesses and start ups
  • Price: starts at $12.50 per user/month
  • Mar 07, 2022
Compare Pipedrive Vs. Pipedrive

Pipedrive is sales pipeline management software for small demanding teams. It is simple to use yet very powerful. Pipedrive CRM is able to organise leads in a way that users can have great overview of sales at the same time ensuring that important deals are not dropped. Pipedrive handles people and ...


2. Zoho CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $14 per user/month
  • Mar 08, 2022
Compare Zoho CRM Vs. Pipedrive

Zoho CRM is cloud-based customer relationship management and customer engagement solution designed for businesses of all sizes. The core features include artificial intelligence, pipeline management and team collaboration and more.


3. Nimble

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per user/month
  • Mar 08, 2022
Compare Nimble Vs. Pipedrive

Nimble CRM is a web based customer relationship management solution for small and medium businesses. Its capabilities include contact management, lead management, sales forecasting, and others. The software was designed and launched by Nimble Inc headquartered in California, United States.


4. Keap

  • Best for: Small businesses and start ups
  • Price: starts at $56 per month
  • Mar 08, 2022
Compare Keap Vs. Pipedrive

Keap is a cloud-based client management solution designed to help the user keep track of every important detail, get organized and become more efficient. The Keap core features include client management, appointments, invoices/payments, and quotes.


5. Nutshell

  • Best for: SMBs
  • Price: starts at $20 per user/month
  • Mar 08, 2022
Compare Nutshell Vs. Pipedrive

Nutshell is a cloud-based customer-relationship management solution that is designed specifically for small-sized businesses as well as medium-sized businesses.


6. Constant Contact

  • Best for: Small businesses and start ups
  • Price: starts at $9.99 per month
  • Mar 09, 2022
Compare Constant Contact Vs. Pipedrive

Constant Contact is a software solution that provides online survey tools, email marketing, event marketing, and social media marketing, for its clients. Member associations, small businesses, and nonprofit organizations, rely on Constant Contact's affordable and easy to use tools to make and...


7. Freshdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per agent/month
  • Mar 09, 2022
Compare Freshdesk Vs. Pipedrive

Freshdesk is a cloud based help-desk system designed to ensure good customer relations between and an organization and its clients. The solution core features include ticketing, collaboration and automations.


8. Zoho Support

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $12 per user/month
  • Mar 09, 2022
Compare Zoho Support Vs. Pipedrive

Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.


9. 8x8 Contact Center

  • Best for: SMBs
  • Price: starts at $15 per user/month
  • Mar 09, 2022
Compare 8x8 Contact Center Vs. Pipedrive

8x8 Virtual Contact Center is a cloud-based call center solution that delivers greater productivity and flexible call center management. It works with 8x8 Virtual Office VoIP phone service to give users an easy-to-use yet extremely powerful contact center.   8x8 Virtual Contact Center was develope...


10. Zendesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per agent/month
  • Mar 11, 2022
Compare Zendesk Vs. Pipedrive

Zendesk is a SaaS and a cloud-based customer service software that help the user to manage customers. The solution enables the user to build more meaningful productive as well as personal relationships with customers.


11. Less Annoying CRM

  • Best for: Small businesses and start ups
  • Price: starts at $15 per user/month
  • Mar 12, 2022
Compare Less Annoying CRM Vs. Pipedrive

Less Annoying CRM is a customer relationship management solution for small and medium businesses. It also features analytics, marketing, and sales automation services. The software was designed and launched by Less Annoying CRM LLC headquartered in California, United States.


12. ResNexus

  • Best for: SMBs
  • Price: starts at $3 per room/month
  • Apr 17, 2022
Compare ResNexus Vs. Pipedrive

ResNexus is a cloud-based Hotel Management software that allows its users to gather more guest reservations online through customized websites.


13. Marketo

  • Best for: Small, medium and large size businesses
  • Price: starts at $895 per month
  • Mar 19, 2022
Compare Marketo Vs. Pipedrive

Marketo is a marketing automation and management solution for small and medium businesses. It also offers solutions for campaign management, CRM and reporting aspects. The software was designed by Marketo, Inc., headquartered in California, United States.


14. Chatra

  • Best for: Small, medium and large size businesses
  • Price: starts at $17 per agent/month
  • Mar 21, 2022
Compare Chatra Vs. Pipedrive

Chatra is a growing cloud-based CRM software, it is designed to support small, medium and large size business. Chatra received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


15. SugarCRM

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $52 per user/month
  • Apr 21, 2022
Compare SugarCRM Vs. Pipedrive

SugarCRM is a complete customer relationship management software that is offered on the cloud and serves businesses for any size. The software helps businesses to handle various functions such as sales automation, account management, marketing automation, as well as customer relationship management...


16. Bitrix24

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per month
  • Apr 22, 2022
Compare Bitrix24 Vs. Pipedrive

Bitrix24 is a social enterprise platform for small businesses that can create a unified workspace for a company for handling the daily tasks and operations. The software can be used as a project management, social collaboration and social intranet solution and includes more than 35 tools. Bitrix...


17. Spark by Marketo

  • Best for: Small, medium and large size businesses
  • Price: starts at $895 per month
  • Mar 04, 2022
Compare Spark by Marketo Vs. Pipedrive

Spark by Marketo is a marketing automation solution to help users secure customers faster by automating marketing campaigns. Users can execute better campaigns using the flexibility and power of this software and target more revenue with less effort. The marketing automation solution offers multi-ch...


18. Anaplan

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 11, 2022
Compare Anaplan Vs. Pipedrive

Officially launched in 2011, Anaplan is becoming one of the most prominent players in the budgeting software field, with a customer base increase of 500% in 2012 around the world, and clients such as Jive, Pandora, McAfee and Kimberly-Clark. Anaplan stands out with its scenario planning and power...


19. Base CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per user/month
  • Apr 12, 2022
Compare Base CRM Vs. Pipedrive

Base CRM is a sales and CRM software that can help boost sales team productivity and business growth. The software can help users to manage their customers, work with leads and can be accessed from almost any internet enabled device. Base, the developers behind Base CRM, offers the first CRM sol...


20. Pardot Marketing Automation

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,250 per month
  • May 06, 2022
Compare Pardot Marketing Automation Vs. Pipedrive

Pardot offers a cloud based marketing automation software for quality lead generation along with effective marketing campaigns intended to increase customer sales by focusing on better lead qualification, shorter sales cycles and multiple marketing channels to ensure a high Return on Investment (ROI...


21. CiiRUS

  • Best for: Small, medium and large size businesses
  • Price: starts at $300 per month
  • May 20, 2022
Compare CiiRUS Vs. Pipedrive

CiiRus is a hotel management software created to help hoteliers and rental property businesses speed up their business operations, generate more market leads, and manage their properties for increased profits.


22. ACT! Premium

  • Best for: Small businesses and start ups
  • Price: starts at $37.50 per user/month
  • May 13, 2022
Compare ACT! Premium Vs. Pipedrive

Act! Premium is a customer relationship management software that can help users to organize customer details and prospect in one single solution. Users can drive sales results and market services and products in a better way using this software. The CRM solution also includes mobile access. Swift...


23. Prophet CRM

  • Best for: SMBs
  • Price: starts at $9 per user/month
  • Jun 10, 2022
Compare Prophet CRM Vs. Pipedrive

Prophet CRM is web-based CRM software solution that is developed by Avidian Technologies. The interface that Prophet CRM uses is simple and anyone who has experience using Outlook will not have any problems with Prophet CRM since it uses the same interface. Sales people usually need a way to build c...


24. Insightly

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per user/month
  • Jun 09, 2022
Compare Insightly Vs. Pipedrive

Insightly is a cloud-based customer relationship management and project management solution designed for small and medium-size businesses. The solution core features include lead management, project management, and contact management solution and more.


25. Freshservice

  • Best for: Small, medium and large size businesses
  • Price: starts at $19 per agent/month
  • Jul 07, 2022
Compare Freshservice Vs. Pipedrive

Freshservice is an IT asset management solution for businesses of all sizes. It offers help in such domains as compliance, service management, reporting, and asset management. The software was designed and launched by Freshservice Inc headquartered in California, United States.


26. TeamSupport

  • Best for: Small, medium and large size businesses
  • Price: starts at $49 per agent/month
  • Jun 30, 2022
Compare TeamSupport Vs. Pipedrive

TeamSupport is a cloud-based customer service and help-desk solution which is designed for business to business. Some of its primary features include omnichannel support, task management, and SLA management.


27. Legrand Crm Pro Edition

  • Best for: Start up, Small business, Medium business
  • Price: starts at $8 per month
  • Apr 16, 2022
Compare Legrand Crm Pro Edition Vs. Pipedrive

Legrand CRM Pro is an On-Premise and Cloud-based Customer relationship management solution tailored to serve small and midsize B2B businesses. The software is highly configurable, allowing it to fit in any business, depending on the requirements of the business.


28. Maximizer CRM

  • Best for: Small businesses and start ups
  • Price: starts at $29 per user/month
  • Apr 15, 2022
Compare Maximizer CRM Vs. Pipedrive

Maximizer CRM is a cloud-based as well as on-premise customer relationship management (CRM) solution. Maximizer CRM assists the sales team monitor their sales with the help of measuring criteria feature.


29. SalesNexus

  • Best for: SMBs
  • Price: starts at $45 per month
  • Apr 25, 2022
Compare SalesNexus Vs. Pipedrive

SalesNexus is a web based customer relationship management solution for businesses of all sizes. It offers such services as marketing automation, sales automation, collaboration, and others. The software was designed and launched by SalesNexus LLC headquartered in Texas, United States.


30. SAP Cloud for Sales

  • Best for: Small, medium and large size businesses
  • Price: starts at $248 per 5 users/month
  • Apr 28, 2022
Compare SAP Cloud for Sales Vs. Pipedrive

SAP Cloud for Sales is a cloud based customer relationship management solution for businesses of all sizes. It offers such services as sales automation, ERP integration, collaboration, and others. The software was designed and launched by SAP SE headquartered in Germany.


31. InvGate Service Desk

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 30, 2022
Compare InvGate Service Desk Vs. Pipedrive

InvGate Service Desk is a SaaS-based Field Service software that enables managers to handle a support team, from self-service through phone and email support services.


32. Oracle Siebel

  • Best for: Small, medium and large size businesses
  • Price: starts at $3,750 per license
  • Apr 25, 2022
Compare Oracle Siebel Vs. Pipedrive

Oracle Siebel CRM is a cloud-based customer relationship management and sales force automation solution that targets to assist organizations to manage and influence their customer experiences. The platform features a collection of sales, customer service, and marketing applications tailor-made to su...


33. Really Simple Systems Cloud CRM

  • Best for: SMBs
  • Price: starts at $14 per user/month
  • Apr 26, 2022
Compare Really Simple Systems Cloud CRM Vs. Pipedrive

Really Simple Systems Cloud CRM is a web based customer relationship management solution for small and medium businesses. It offers such services as marketing and sales automation, collaboration, productivity management, and others. The software was developed and launched by Really Simple Systems Lt...


34. 3CLogic Cloud Contact Center

  • Best for: Small, medium and large size businesses
  • Price:
  • May 18, 2022
Compare 3CLogic Cloud Contact Center Vs. Pipedrive

3CLogic cloud is a cloud-based multichannel contact center solution designed to serve organizations of any size whether in the large market or small-level markets enterprises. The platform targets enterprises that want to add a voice element to their CRM and modernize their legacy solutions.


35. Pipeliner CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $65 per user/month
  • May 17, 2022
Compare Pipeliner CRM Vs. Pipedrive

Pipeliner CRM is a customer relationship management solution for small and medium businesses. It offers such capabilities as pipeline visualization, contact management, collaboration, and others. The software was designed and launched by Pipelinersales Inc headquartered in California, Un...


36. Oracle Responsys

  • Best for: Small, medium and large size businesses
  • Price: starts at $49,500 per year
  • May 21, 2022
Compare Oracle Responsys Vs. Pipedrive

Oracle Responsys is a trending cloud-based Marketing software, it is designed to support small, medium and large size business. Oracle Responsys received a rating of 2.5 from ITQlick team. The software cost is considered affordable (4/5) when compared to alternative solutions.


37. SimplyCast

  • Best for: Small, medium and large size businesses
  • Price: starts at $229 per 5 users/month
  • May 18, 2022
Compare SimplyCast Vs. Pipedrive

SimplyCast is a cloud-based communication solution that helps businesses in communication with customers as well as within the organization. The solution is designed for businesses of all sizes starting from medium-sized businesses, and large enterprises. Individual freelancers can also use SimplyCa...


38. GoToAssist

  • Best for: Small, medium and large size businesses
  • Price: starts at $69 per agent/month
  • May 19, 2022
Compare GoToAssist Vs. Pipedrive

GoToAssist is a web based remote support and help desk service for businesses of all sizes. It offers such capabilities as change management, ITIL compliance, self-service portal, and others. The software is a product of Critix Systems Inc headquartered in Florida, United States.


39. Web3Box CRM

  • Best for: SMBs
  • Price: starts at $10 per user/month
  • May 21, 2022
Compare Web3Box CRM Vs. Pipedrive

Web3Box CRM software is an integrated web-based business management solution that offers CRM, online invoicing, and Project management tools all in one platform. The web-based platform enables its users to automate sales and invoicing processes, as well as manage customer interactions.


40. RezEasy Cloud PMS

  • Best for: SMBs
  • Price: starts at $35 per month
  • May 21, 2022
Compare RezEasy Cloud PMS Vs. Pipedrive

RezEasy Cloud PMS is a hotel management software designed for businesses to connect directly with guests, make online bookings, reduce cost of operations, and channel management functions.


41. FocalScope

  • Best for: Small, medium and large size businesses
  • Price: starts at $9 per agent/month
  • May 30, 2022
Compare FocalScope Vs. Pipedrive

FocalScope is a trending cloud-based CRM software, it is designed to support small, medium and large size business. FocalScope received a rating of 5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


42. CA Service Desk Manager

  • Best for: Small, medium and large size businesses
  • Price:
  • May 26, 2022
Compare CA Service Desk Manager Vs. Pipedrive

CA Service Desk Manager is a help desk management solution for businesses of all sizes. Its capabilities include asset management, ticketing, customer survey, and others. The software was designed and launched by CA Inc headquartered in New York, United States.


43. Openstream CRM

  • Best for: Small businesses and start ups
  • Price:
  • May 26, 2022
Compare Openstream CRM Vs. Pipedrive

Openstream CRM is a web based customer relationship management solution mainly designed for small and medium businesses. It offers such capabilities as sales force automation, marketing automation, customer service management, and others. The software was designed and launched by Openstream Inc head...


44. Cynergy Enterprise (Buy/Own)

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,995 per license
  • Feb 18, 2022
Compare Cynergy Enterprise (Buy/Own) Vs. Pipedrive

Cynergy Enterprise (Buy/Own) is a leading cloud-based Help Desk software, it is designed to support small, medium and large size business. Cynergy Enterprise (Buy/Own) received a rating of 2.5 from ITQlick team. The software cost is considered affordable (2.4/5) when compared to alternative solutio...


45. HeyBubble

  • Best for: Small businesses and start ups
  • Price: starts at $12 per agent/month
  • Jun 19, 2022
Compare HeyBubble Vs. Pipedrive

HeyBubble is a growing cloud-based CRM software, it is designed to support small and medium size business. HeyBubble received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


46. Aavaz

  • Best for: Small, medium and large size businesses
  • Price: starts at $85 per user/month
  • Jun 18, 2022
Compare Aavaz Vs. Pipedrive

Aavaz is a web based call center management solution for businesses of all sizes. It offers such services as call logging and recording, escalation management, premise-based call center, and others. The software was designed and launched by Tekege Solutions Inc headquartered in California, United St...


47. Commence CRM

  • Best for: SMBs
  • Price: starts at $29 per user/month
  • Jun 17, 2022
Compare Commence CRM Vs. Pipedrive

Commence CRM is a customer relationship management solution that can help users to streamline all their front office business processes and improve the customer service and sales process. The software is flexible and users can get access to their CRM data from anywhere using the mobile CRM feature. ...


48. Oracle E-Business Suite

  • Best for: Small, medium and large size businesses
  • Price: starts at $895 per license
  • Jun 15, 2022
Compare Oracle E-Business Suite Vs. Pipedrive

Oracle E-Business Suite is a cloud-based integrated enterprise resource planning (ERP) solution. It is one of the premium offerings of Oracle Corporation, as well as, one of the leaders in database management systems.


49. Desktop Sales Office

  • Best for: Small businesses and start ups
  • Price: starts at $30 per license
  • Jun 18, 2022
Compare Desktop Sales Office Vs. Pipedrive

Desktop Sales Office is a customer relationship management solution for businesses of all sizes. It offers such capabilities as sales and marketing automation, collaboration, customer self-service, and others. The software was designed and launched by Software on Sailboats headquartered in Oregon, U...


50. Spendsetter

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 28, 2022
Compare Spendsetter Vs. Pipedrive

Spendsetter is a growing cloud-based Marketing software, it is designed to support small, medium and large size business. Spendsetter received a rating of 2.5 from ITQlick team. The software cost is considered a bit pricey (4.8/5) vs their competitors.


51. RightNow CX

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 17, 2022
Compare RightNow CX Vs. Pipedrive

RightNow CX is a customer relationship management solution for businesses of all sizes. It also offers various collaboration, marketing, and sales automation services. Originally designed by RightNow Technologies, the software is now a product of Oracle Corporation headquartered in California, Unite...


52. Active Campaign

  • Best for: SMBs
  • Price: starts at $29 per month
  • Jun 23, 2022
Compare Active Campaign Vs. Pipedrive

ActiveCampaign is an email marketing and CRM software built for all business sizes and types. It has A/B testing, campaign analysis, content management, customizable branding, reporting and statistics, and tagging features to help companies reach and expand their audience.


53. License Manager

  • Best for: SMBs
  • Price: starts at $55 per license
  • Jun 24, 2022
Compare License Manager Vs. Pipedrive

Vector Software License Manager is a license management software solution for businesses of all sizes. It offers such services as online activation, node management, automatic SKU recognition, and others. The software was designed and launched by Vector Networks headquartered in Georgia,...


54. Salesnet CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $30 per user/month
  • Jan 11, 2022
Compare Salesnet CRM Vs. Pipedrive

The Salesnet CRM is an affordable and a user friendly Customer Relationship Management (CRM) tool. This software includes tools to help businesses manage sales, workflow, campaigns and leads. In addition, it also includes a mobile application which has the ability to access all of the sales and cust...


55. Sales Service Cloud

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $25 per user/month
  • Jun 23, 2022
Compare Sales Service Cloud Vs. Pipedrive

Sales Service Cloud is a customer service software that can help users to manage their customer service from any device, anytime, anywhere. Users can also include the one-touch service directly in their products. Whether you are online from smartphone or a desktop, you have everything to resolve pro...


56. Hatchbuck

  • Best for: Small businesses and start ups
  • Price: starts at $29 per month
  • Jun 24, 2022
Compare Hatchbuck Vs. Pipedrive

Hatchbuck is a cloud-based sales and marketing solution that offers an integrated suite of sales automation, email marketing, and marketing automation tools.


57. Helpjuice

  • Best for: SMBs
  • Price: starts at $120 per month
  • Jun 26, 2022
Compare Helpjuice Vs. Pipedrive

Helpjuice is a cloud-based knowledge management software that allows managers to build custom search engines for knowledge base from scratch and observe users search behavior.


58. Allbound

  • Best for: Small, medium and large size businesses
  • Price: starts at $985 per user/month
  • Jun 26, 2022
Compare Allbound Vs. Pipedrive

Allbound is a growing cloud-based CRM software, it is designed to support small, medium and large size business. Allbound received a rating of 4.9 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


59. ProsperWorks

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per user/month
  • Jun 25, 2022
Compare ProsperWorks Vs. Pipedrive

Copper (formerly known as ProsperWorks) is a cloud-based CRM solution built for small to large enterprises. It claims to be the only CRM software with full integration with G suite tools. It also has Activity Reporting, Lead and Activity Insights, Goal Tracking, Custom Fields, Task Automation, Meeti...


60. SalesNOW

  • Best for: Small, medium and large size businesses
  • Price: starts at $19.95 per user/month
  • Jun 25, 2022
Compare SalesNOW Vs. Pipedrive

SalesNOW is a CRM and leads management solution for businesses of all sizes. It offers such services as activity tracking, lead distribution, lead segmentation, and others. The software was designed and launched by Interchange Solutions Inc headquartered in Ontario, Canada.


61. Experiture Marketing Platform

  • Best for: SMBs
  • Price: starts at $900 per month
  • Jun 25, 2022
Compare Experiture Marketing Platform Vs. Pipedrive

Experiture Marketing Platform is a web based marketing automation solution for businesses of all sizes. It offers such services as campaign segmentation, contact management, lead scoring, and others. The software was designed and launched by Experiture Inc headquartered in New York, United States. ...


62. Synchrony

  • Best for: Medium and large size businesses
  • Price:
  • Jun 25, 2022
Compare Synchrony Vs. Pipedrive

Synchrony is a customer relationship management solution for businesses of all sizes. It offers such capabilities as contact management, content management, activity management, and others. The software was designed and launched by Cincom Systems Inc headquartered in Ohio, United States.


63. Ivinex CRM

  • Best for: SMBs
  • Price:
  • Jun 23, 2022
Compare Ivinex CRM Vs. Pipedrive

Ivinex CRM is cloud-based and on-premise customer relationship management solution designed for businesses of all sizes and used across multiple industries such as retail, manufacturing and healthcare and more.


64. Aspect Zipwire

  • Best for: Small, medium and large size businesses
  • Price:
  • Jun 24, 2022
Compare Aspect Zipwire Vs. Pipedrive

Zipwire is a customer relationship management solution for businesses of all sizes. It offers inbound and out-bound support capabilities along with real time analytics and integration capabilities. The software was designed and launched by Aspect Software headquartered in Massachusetts, ...


65. Help.com Live Chat

  • Best for: Small, medium and large size businesses
  • Price: starts at $80 per user/month
  • Feb 22, 2022
Compare Help.com Live Chat Vs. Pipedrive

Help.com Live Chat is a web based help desk and customer support solution for businesses of all sizes. It offers such capabilities as customizable branding, agent scheduling, visitor targeting, and others. The software was designed and launched by Help.com LLC headquartered in Texas, United States. ...


66. CARES™

  • Best for: Small, medium and large size businesses
  • Price: starts at $2499.95 per license
  • Jul 06, 2022
Compare CARES™ Vs. Pipedrive

CARESTM is a cloud-based communications software that enables customer care agents to determine optimum customer engagement through call routing and queuing functions.


67. Live Chat Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $10 per operator/month
  • Jul 04, 2022
Compare Live Chat Software Vs. Pipedrive

Live Chat Software is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Live Chat Software received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


68. SAP HANA

  • Best for: Small, medium and large size businesses
  • Price: starts at $38802.30 per license
  • Jul 04, 2022
Compare SAP HANA Vs. Pipedrive

SAP HANA is a leading cloud-based System software, it is designed to support small, medium and large size business. SAP HANA received a rating of 2.5 from ITQlick team. The software cost is considered a bit pricey (4.8/5) vs their competitors.


69. Net-Results Marketing Automation

  • Best for: Small, medium and large size businesses
  • Price: starts at $40 per month
  • Jul 18, 2022
Compare Net-Results Marketing Automation Vs. Pipedrive

Net-Results is a web based marketing automation solution for businesses of all sizes. Its capabilities include marketing campaign management, CRM integration, email marketing, and others. The software was designed and launched by Forward IT Solutions LLC headquartered in Florida, United ...


70. ClearSlide

  • Best for: Small, medium and large size businesses
  • Price: starts at $35 per month
  • Jul 18, 2022
Compare ClearSlide Vs. Pipedrive

ClearSlide is a web based sales force automation solution for businesses of all sizes. It offers such services as one click presentations, personalized emails, custom reporting, and others. The software was designed and launched by ClearSlide Inc headquartered in California, United States.


71. AppShore

  • Best for: Small businesses and start ups
  • Price: starts at $9 per user/month
  • Jul 18, 2022
Compare AppShore Vs. Pipedrive

AppShore is a web based customer relationship management solution for small and medium businesses. It offers such capabilities as document management, lead management, case management, and others. The software was designed and launched by AppShore Inc headquartered in Hawaii, United States.


72. SalesExec

  • Best for: Small, medium and large size businesses
  • Price: starts at $65 per user/month
  • Jul 25, 2022
Compare SalesExec Vs. Pipedrive

SalesExec Management Software is an online marketing program that primarily deals with email autoresponding with a personal touch. It is also designed to increase the amount of extra time your company has, and allocates it to even more lead generation.   ClickPoint Software, the developers of Sale...


73. Comm100 Live Chat

  • Best for: Small, medium and large size businesses
  • Price: starts at $24 per agent/month
  • Jul 26, 2022
Compare Comm100 Live Chat Vs. Pipedrive

Comm100 Live Chat is a leading cloud-based Help Desk software, it is designed to support small, medium and large size business. Comm100 Live Chat received a rating of 4.7 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


74. HEAT Cloud Solutions

  • Best for: Medium and large size businesses
  • Price: starts at $1,695 per user/month
  • Jul 25, 2022
Compare HEAT Cloud Solutions Vs. Pipedrive

HEAT Cloud Solutions provides a powerful Service Management tool that can seamlessly integrate both the Client and Services function of a business. The software has been built specifically for the cloud with the goal of improving daily service operations to make it responsive and aligned with a busi...


75. nanorep

  • Best for: Small, medium and large size businesses
  • Price: starts at $490 per month
  • Jul 28, 2022
Compare nanorep Vs. Pipedrive

nanoRep is a web based help desk and CRM solution for businesses of all sizes. It offers such capabilities as automatic routing, customer database, self-service portal, and others. The software was designed and launched by nanoRep headquartered in Israel.


76. Heap CRM Software

  • Best for: Small businesses and start ups
  • Price:
  • Jul 29, 2022
Compare Heap CRM Software Vs. Pipedrive

Heap CRM Software is an award-winning cloud-based CRM software, it is designed to support small and medium size business. Heap CRM Software received a rating of 5 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


77. ContactWorld Software

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 29, 2022
Compare ContactWorld Software Vs. Pipedrive

ContactWrold software is a Cloud-hosted Contact Centre software that is built for Salesforce. The platform allows businesses to connect their agents instantly to customers and prospects over the phone, social media or through email. ContactWorls software is a product of NewVoiceMedia, a company esta...


78. QuestBack Enterprise Feedback

  • Best for: Small, medium and large size businesses
  • Price:
  • Jul 26, 2022
Compare QuestBack Enterprise Feedback Vs. Pipedrive

QuestBack Enterprise Feedback Suite is a complete feedback system and a social CRM platform that can help companies to analyze and collect customer, employee and other stockholders’ feedback across all the channels and touchpoints. The software can also offer actionable insights with its analytics f...


79. Smart Queue

  • Best for: Small, medium and large size businesses
  • Price: starts at $19.99 per month
  • Aug 04, 2022
Compare Smart Queue Vs. Pipedrive

Smart Queue is a web based CRM and call center solution for businesses of all sizes. Its capabilities include inbound call management, call blending, analytics, and others. The software was designed and launched by AVOXI headquartered in Georgian, United States.


80. Reflect CRM

  • Best for: Small businesses and start ups
  • Price: starts at $24.99 per license
  • Aug 04, 2022
Compare Reflect CRM Vs. Pipedrive

Reflect CRM is a customer relationship management solution for small and medium businesses. Its capabilities include customer loyalty and retention, ROI management, and others. The software was designed and launched by NCH Software Pty Ltd headquartered in Colorado, United States.


81. ServiceWise

  • Best for: Small, medium and large size businesses
  • Price: starts at $20 per month
  • Aug 02, 2022
Compare ServiceWise Vs. Pipedrive

ServiceWise is a help desk management solution for businesses of all sizes. Its capabilities include customer survey, email integration, ITIL compliance, and others. The software was designed and launched by TechExcel headquartered in California, United States.


82. Auric Prospector

  • Best for: SMBs
  • Price: starts at $18 per feature/month
  • Aug 04, 2022
Compare Auric Prospector Vs. Pipedrive

Auric Prospector is a customer relationship management solution for small and medium businesses. It offers such capabilities as lead management, interaction tracking, lead scoring, and others. The software was designed and launched by Auric Technology LLC headquartered in Texas, United States.


83. Conversocial

  • Best for: Small, medium and large size businesses
  • Price:
  • Aug 02, 2022
Compare Conversocial Vs. Pipedrive

Conversocial is a social customer service solution that can help users to integrate social media into their contact center for providing top notch social customer service. The social customer service platform is highly flexible and can be configured according to your workflows and requirements. ...


84. Vendor Remote

  • Best for: Small, medium and large size businesses
  • Price: starts at $495 per month
  • Aug 05, 2022
Compare Vendor Remote Vs. Pipedrive

Rezserve is a hotel management software designed to help hospitality businesses transform their website into a tool that generates sales and revenue. With the software, they will be able to sell rooms & activities online, promote their hotel with video tours, and harness a boutique hotel website des...


85. Web+Center

  • Best for: Small businesses and start ups
  • Price: starts at $300 per license
  • Aug 02, 2022
Compare Web+Center Vs. Pipedrive

Web+Center is a web-based help desk software that offers IT help desk and customer support solution in both onsite and cloud-based deployment models. The software offers tailor made solution to meet all your specific business needs and is highly customizable. Moreover, the software is open source an...


86. Creatio

  • Best for: Medium and large size businesses
  • Price: starts at $25 per user/month
  • Apr 15, 2022
Compare Creatio Vs. Pipedrive

Creatio is a process-based cloud CRM software for marketing, sales and service automation. A comprehensive suite of seamlessly integrated products, the solution delivers end-to-end processes to manage the entire customer journey – from lead generation to sales, and to continuous customer support. Al...


87. OrangeCRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $995 per month
  • Jan 14, 2022
Compare OrangeCRM Vs. Pipedrive

OrangeCRM is a web based customer relationship management solution for businesses of all sizes. It offers such services as email marketing, asset tracking, business analytics, and others. The software was designed and launched by Aexxis headquartered in Georgia, United States.


88. Qvidian Sales Playbooks & Analytics

  • Best for: Medium business, Large business, Private use
  • Price:
  • Apr 26, 2022
Compare Qvidian Sales Playbooks & Analytics Vs. Pipedrive

Qvidian Sales Playbooks & Analytics is a sales and marketing automation solution for businesses of all sizes. It supervises the sales cycle and also offers various useful analytical services. The software was designed and launched by Qvidian which is headquartered in Massachusetts, United States.


89. Odoo CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $8 per month
  • Apr 15, 2022
Compare Odoo CRM Vs. Pipedrive

Odoo CRM is a Web-based open source customer relationship management (CRM) system designed for companies of all sizes.Work inside your sales funnel and get instant visual information about next actions, new messages, top opportunities and expected revenues. Manage your sales funnel with no effort. ...


90. VanillaSoft

  • Best for: Small businesses and start ups
  • Price: starts at $80 per user/month
  • Jan 27, 2022
Compare VanillaSoft Vs. Pipedrive

VanillaSoft is customer relationship management software and lead management built for small businesses. Its key features include inbound web lead capture, email marketing, call recording, live monitoring and eavesdrop, Salesforce integration, team-based selling and more.


91. Richmond Supportdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $35 per user/month
  • Feb 28, 2022
Compare Richmond Supportdesk Vs. Pipedrive

Richdesk is a helpdesk software designed to help companies provide supports to their remote customers and employees. The software enables users to access their office PC using their phones, PCs or laptop.


92. eSalesTrack

  • Best for: Small businesses and start ups
  • Price: starts at $40 per user/month
  • Apr 02, 2022
Compare eSalesTrack Vs. Pipedrive

eSalesTrack is a web based customer relationship management solution for small and medium businesses. It offers such capabilities as calendar management, lead management, marketing automation, and others. The software was designed and launched by Soleran LLC headquartered in Kansas, United States. ...


93. Whisbi

  • Best for: Small, medium and large size businesses
  • Price: starts at $899 per month
  • Jan 22, 2022
Compare Whisbi Vs. Pipedrive

Whisbi is a web based real-time customer engagement solution for businesses of all sizes. It offers such capabilities as multi-store management, online order entry, shopping cart integration, and others. The software was designed and launched by Whisbi Technologies headquartered in Spain.


94. Parature Helpdesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $750 per user/month
  • May 31, 2022
Compare Parature Helpdesk Vs. Pipedrive

Parature Helpdesk is a fast growing cloud-based Help Desk software, it is designed to support small, medium and large size business. Parature Helpdesk received a rating of 3.6 from ITQlick team. The software cost is considered affordable (2.4/5) when compared to alternative solutions.


95. Kayako Fusion

  • Best for: Small, medium and large size businesses
  • Price: starts at $15 per user/month
  • Jun 02, 2022
Compare Kayako Fusion Vs. Pipedrive

Kayako Fusion is a help desk management solution for businesses of all sizes. Its capabilities include request tracking, ticketing management, customization, and others. The software was designed and launched by Kayako Limited headquartered in London, United Kingdom.


96. Zonka Feedback

  • Best for: Small, medium and large size businesses
  • Price: starts at $79 per month
  • Apr 29, 2022
Compare Zonka Feedback Vs. Pipedrive

Zonka Feedback is a leading cloud-based Hotel Management software, it is designed to support small, medium and large size hotels. Zonka Feedback received a rating of 4.7 from ITQlick team. The software cost is considered affordable (1.6/5) when compared to alternative solutions.


97. C2 ATOM

  • Best for: Small businesses and start ups
  • Price: starts at $50 per user/month
  • Apr 09, 2022
Compare C2 ATOM Vs. Pipedrive

C2 ATOM is a service management solution for businesses of all sizes. It offers such capabilities as supply management, HR management, service desk management, contract management, and others. The software was developed and released by C2 Innovations headquartered in Quebec, Canada.


98. Apptivo CRM

  • Best for: Small businesses and start ups
  • Price: starts at $8 per user/month
  • Apr 26, 2022
Compare Apptivo CRM Vs. Pipedrive

Apptivo CRM is a web based customer relationship management solution for small and medium businesses. It offers such services as marketing automation, sales force automation, collaboration, and others. The software was designed and launched by Apptivo Inc headquartered in California, Uni...


99. Remedyforce

  • Best for: Small, medium and large size businesses
  • Price: starts at $64 per user/month
  • Feb 28, 2022
Compare Remedyforce Vs. Pipedrive

Remedyforce is a cloud-based service management platform that offers features such as reporting, incident & problem management, and knowledge management. The software offers a service desk system that enables users to manage issues, requests for service, track data and present it using interactive r...


100. OptifiNow

  • Best for: Small businesses and start ups
  • Price:
  • Jan 27, 2022
Compare OptifiNow Vs. Pipedrive

OptifiNow is a sales automation and CRM solution for businesses of all sizes. It offers such services as lead management, marketing automation, content marketing, and others. The software was designed and launched by OptifiNow headquartered in California, United States.


101. Infor HMS

  • Best for: Small, medium and large size businesses
  • Price:
  • Apr 16, 2022
Compare Infor HMS Vs. Pipedrive

Infor HMS is a hotel management software that helps hotel organizations improve guest experience, boost revenues and encourage return visits.


102. Gold-Vision CRM Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $32.50 per user/month
  • Mar 07, 2022
Compare Gold-Vision CRM Software Vs. Pipedrive

Gold-Vision CRM Software is a fast growing cloud-based CRM software, it is designed to support small, medium and large size business. Gold-Vision CRM Software received a rating of 4.7 from ITQlick team. The software cost is considered affordable (1.1/5) when compared to alternative solutions.


103. ScribbleLive

  • Best for: Small, medium and large size businesses
  • Price: starts at $2,500 per user/month
  • Apr 24, 2022
Compare ScribbleLive Vs. Pipedrive

ScribbleLive is a web based customer relationship management solution for businesses of all sizes. It offers such capabilities as marketing and sales automation, audience tracking, schedule publication, and others. The software was designed and launched by ScribbleLive headquartered in Ontario, Cana...


104. Infor CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $65 per user/month
  • Feb 10, 2022
Compare Infor CRM Vs. Pipedrive

Infor CRM is a fast growing cloud-based CRM software, it is designed to support small, medium and large size business. Infor CRM received a rating of 3.7 from ITQlick team. The software cost is considered affordable (1.9/5) when compared to alternative solutions.


105. SmartCompany CRM

  • Best for: Small businesses and start ups
  • Price: starts at $30 per user/month
  • Mar 22, 2022
Compare SmartCompany CRM Vs. Pipedrive

SmartCompany CRM is a web based customer relationship management solution for businesses of all sizes. It offers such capabilities as calendar management, contact management, email marketing, and others. The software was designed and launched by SmartCompany Inc headquartered in Colorado, United Sta...


106. Batchbook

  • Best for: Small businesses and start ups
  • Price: starts at $25 per user/month
  • Jan 26, 2022
Compare Batchbook Vs. Pipedrive

Batchbook is a leading cloud-based Project Collaboration software, it is designed to support small and medium size business. Batchbook received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


107. ADAPT CRM

  • Best for: Small, medium and large size businesses
  • Price:
  • Jan 11, 2022
Compare ADAPT CRM Vs. Pipedrive

ADAPT CRM is a customer relationship management solution for small and medium businesses. It features various administrative, CRM, marketing automation, and sales services. The software was designed and launched by ADAPT Software Applications Inc headquartered in California, United States...


108. ContactWise CRM

  • Best for: SMBs
  • Price:
  • Jan 02, 2022
Compare ContactWise CRM Vs. Pipedrive

ContactWise CRM is customer relationship management software built for small to medium businesses. Its key features include customer service, marketing automation, sales automation, accounting, document, project, and service management, and collaboration center.


109. HubSpot Marketing Hub

  • Best for: SMBs
  • Price: starts at $45 per month
  • Apr 04, 2022
Compare HubSpot Marketing Hub Vs. Pipedrive

HubSpot InBound Marketing is a marketing automation and management solution for all businesses. It also features useful sales, CRM, and customizable reporting services. The software was designed and launched by HubSpot, Inc., headquartered in Massachusetts, United States.


110. Inbenta

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 09, 2022
Compare Inbenta Vs. Pipedrive

Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time across 25 different languages. The enhanced website search provides customers with answer...


111. KarmaCRM

  • Best for: Small businesses and start ups
  • Price: starts at $28 per user/month
  • Feb 09, 2022
Compare KarmaCRM Vs. Pipedrive

KarmaCRM is a trending cloud-based CRM software, it is designed to support small and medium size business. KarmaCRM received a rating of 4.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


112. KMS Lighthouse

  • Best for: Small businesses and start ups
  • Price: starts at $25 per user/month
  • Feb 09, 2022
Compare KMS Lighthouse Vs. Pipedrive

KMS Lighthouse is an on-premise and cloud-hosted customer relationship system that incorporates contact center knowledge and sales management tools in a single platform. The software solution enables customer care agents to receive a customer call by giving them access to relevant customer informati...


113. Tidio Chat Software

  • Best for: SMBs
  • Price: starts at $15 per month
  • Feb 09, 2022
Compare Tidio Chat Software Vs. Pipedrive

Tidio Chat Software is a leading cloud-based Chat software, it is designed to support small and medium size business. Tidio Chat Software received a rating of 3.2 from ITQlick team. The software cost is considered affordable (1.5/5) when compared to alternative solutions.


114. Kapost

  • Best for: Small, medium and large size businesses
  • Price: starts at $3,500 per month
  • Feb 08, 2022
Compare Kapost Vs. Pipedrive

Kapost is a web based content marketing platform for businesses of all sizes. It offers such capabilities as web management, email marketing, lead management, and others. The software was designed and launched by Kapost headquartered in Colorado, United States.


115. Synthetix knowledgeAgent

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per 5 users/month
  • Feb 08, 2022
Compare Synthetix knowledgeAgent Vs. Pipedrive

Synthetix knowledgeAgent is a web based knowledge base management solution for businesses of all sizes. It offers such capabilities as secure online editing, optimization of call-center metrics, and others. The software was designed and launched by Synthetix Ltd headquartered in the United Kingdom. ...


116. LeadPro CRM

  • Best for: Small businesses and start ups
  • Price:
  • Feb 08, 2022
Compare LeadPro CRM Vs. Pipedrive

LeadPro CRM is a web based marketing and lead management solution for businesses of all sizes. It offers such capabilities as lead distribution, lead segmentation, pipeline management, and others. The software was designed and launched by Mosaic CRM headquartered in California, United States.


117. UseResponse

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,490 per year
  • Feb 04, 2022
Compare UseResponse Vs. Pipedrive

UseResponse is a growing cloud-based Help Desk software, it is designed to support small, medium and large size business. UseResponse received a rating of 4.7 from ITQlick team. The software cost is considered affordable (2/5) when compared to alternative solutions.


118. RepoApp

  • Best for: Small, medium and large size businesses
  • Price: starts at $999.99 per year
  • Feb 09, 2022
Compare RepoApp Vs. Pipedrive

RepoApp is a fast growing cloud-based Hotel Management software, it is designed to support small, medium and large size hotels. RepoApp received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1.8/5) when compared to alternative solutions.


119. PhaseWare Tracker

  • Best for: SMBs
  • Price: starts at $49 per user/month
  • Feb 12, 2022
Compare PhaseWare Tracker Vs. Pipedrive

PhaseWare Tracker is a powerful customer support management application. Its features include issue tracking & ticket management, time tracking, complaint management, as well as Service Level Agreement (SLA) compliance and knowledge management. Founded in 2005, PhaseWare the company behind the Tr...


120. RAYNET CRM

  • Best for: Small businesses and start ups
  • Price: starts at $25 per user/month
  • Feb 16, 2022
Compare RAYNET CRM Vs. Pipedrive

RAYNET CRM is a trending cloud-based CRM software, it is designed to support small and medium size business. RAYNET CRM received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


121. ePowerCenter

  • Best for: Medium and large size businesses
  • Price:
  • Feb 15, 2022
Compare ePowerCenter Vs. Pipedrive

ePowerCenter is proven, award-winning case management software for the contact center that creates cost efficiencies and improves customer interactions — all through a single, intuitive user interface. And it comes with a mobile app option! Using ePowerCenter for contact center case management give...


122. Telemation

  • Best for: Small, medium and large size businesses
  • Price: starts at $25 per month
  • Feb 12, 2022
Compare Telemation Vs. Pipedrive

Telemation is a CRM and call center management solution for businesses of all sizes. It offers such services as agent monitoring, predictive dialing, contact management, and others. The software was developed and launched by Database Systems Corporation headquartered in Arizona, United States.


123. TRACK Pulse Software

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 15, 2022
Compare TRACK Pulse Software Vs. Pipedrive

TRACK Pulse Software is a growing cloud-based CRM software, it is designed to support small, medium and large size business. TRACK Pulse Software received a rating of 3.9 from ITQlick team. The software cost is considered a bit pricey (4.2/5) vs their competitors.


124. Salesfusion360

  • Best for: Small, medium and large size businesses
  • Price: starts at $550 per user/month
  • Feb 14, 2022
Compare Salesfusion360 Vs. Pipedrive

Salesfusion360 is a B2B marketing automation software comes with all the functions a b2b marketer uses on day-to-day basis. This software is specially designed to reduce the gap between sales and marketing. The tool is built on a traditional CRM database and can be easily integrated with various key...


125. Fision

  • Best for: Small, medium and large size businesses
  • Price: starts at $29.99 per month
  • Feb 14, 2022
Compare Fision Vs. Pipedrive

Fision is a growing cloud-based Marketing software, it is designed to support small, medium and large size business. Fision received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


126. SmartSupport

  • Best for: Small, medium and large size businesses
  • Price: starts at $199 per user/month
  • May 05, 2022
Compare SmartSupport Vs. Pipedrive

SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by reducing customer response time and improving issue resolution rates. Safeharbor Knowled...


127. Deskera MRP Software

  • Best for: Small, medium and large size businesses
  • Price: starts at $99 per user/month
  • Feb 21, 2022
Compare Deskera MRP Software Vs. Pipedrive

Deskera MRP Software is a growing cloud-based Inventory Management software, it is designed to support small, medium and large size business. Deskera MRP Software received a rating of 3.6 from ITQlick team. The software cost is considered affordable (1.8/5) when compared to alternative solutions.


128. ResponseQue.com

  • Best for: Small businesses and start ups
  • Price: starts at $97 per license
  • Feb 19, 2022
Compare ResponseQue.com Vs. Pipedrive

ResponseQue.com is a fast growing cloud-based CRM software, it is designed to support small and medium size business. ResponseQue.com received a rating of 2.5 from ITQlick team. The software cost is considered affordable (4/5) when compared to alternative solutions.


129. Velocity Rocket

  • Best for: Small businesses and start ups
  • Price: starts at $10 per user/month
  • Mar 06, 2022
Compare Velocity Rocket Vs. Pipedrive

Velocity Rocket is a fast growing cloud-based CRM software, it is designed to support small and medium size business. Velocity Rocket received a rating of 2.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


130. eZee FrontDesk

  • Best for: Small, medium and large size businesses
  • Price: starts at $1,150 per license
  • Feb 21, 2022
Compare eZee FrontDesk Vs. Pipedrive

A hotel management software a.k.a - a software that streamlines the A-Z of hotel operations. It is a set of fully integrated modules that handle reservation, room operations, housekeeping, guest engagement, banqueting and so. Playing a significant role in increasing a hotels efficiency and revenue, ...


131. LiveChat

  • Best for: Small, medium and large size businesses
  • Price: starts at $16 per agent/month
  • Feb 26, 2022
Compare LiveChat Vs. Pipedrive

LiveChat is a help desk software solution that provides real time interaction with customers. The software was designed by LiveChat, Inc., headquartered in North Carolina, United States. It offers crucial customer support tools and applications along with real time solutions to the customer problems...


132. Infor Epiphany

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 19, 2022
Compare Infor Epiphany Vs. Pipedrive

Infor Epiphany provides software for customer experience management. The solution includes modules that cover the full customer cycle from interaction, marketing, sales, service and optimization of the customer experience with the organization. Infor is a leading enterprise software provider that d...


133. Iterable

  • Best for: Small, medium and large size businesses
  • Price: starts at $500 per month
  • Mar 05, 2022
Compare Iterable Vs. Pipedrive

Iterable is a cloud-based automatic marketing platform that is designed to help users manage and execute their marketing ideas easily. Integrated with campaign management, the solution allows the members to create the marketing content and schedule them appropriately for automatic updates of the cam...


134. SAS Customer Intelligence

  • Best for: Medium and large size businesses
  • Price:
  • Feb 19, 2022
Compare SAS Customer Intelligence Vs. Pipedrive

SAS Customer Intelligence is an integrated cloud-based as well as an on-premise customer relationship management (CRM) and marketing management solution designed to caters to the medium-size businesses across various industry verticals.


135. IssueTrak

  • Best for: Small, medium and large size businesses
  • Price: starts at $59 per agent/month
  • Feb 18, 2022
Compare IssueTrak Vs. Pipedrive

Issuetrak software is a cloud-based Help Desk Software built for help desk, customer support staff, and all types of departments and industries. In addition to the support modules, Issuetrak also includes field service and knowledge management tools.


136. MQSYS Hotel Management System

  • Best for: Large business
  • Price:
  • Jun 02, 2022
Compare MQSYS Hotel Management System Vs. Pipedrive

MQSYS Hotel Management System is a growing cloud-based Hotel Management software, it is designed to support large size hotels. MQSYS Hotel Management System received a rating of 5 from ITQlick team. The software cost is considered affordable (1.3/5) when compared to alternative solutions.


137. MyPMS

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per user/month
  • Feb 19, 2022
Compare MyPMS Vs. Pipedrive

MyPMS is a trending cloud-based Hotel Management software, it is designed to support small, medium and large size hotels. MyPMS received a rating of 3.8 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


138. Second Crm

  • Best for: SMBs
  • Price: starts at $10 per feature/month
  • Feb 22, 2022
Compare Second Crm Vs. Pipedrive

SecondCRM is a web based customer relationship management solution for businesses of all sizes. Its capabilities include sales management, marketing automation, analytics, and others. The software was designed and launched by Soft Solvers Solutions headquartered in Malaysia.


139. WebQA

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 22, 2022
Compare WebQA Vs. Pipedrive

WebQA is a web based customer relationship management solution for businesses of all sizes. It automates sales and marketing and offers collaboration, customer management, and other capabilities. The software was designed and launched by WebQA Inc headquartered in Illinois, United States.


140. Help Scout

  • Best for: SMBs
  • Price: starts at $20 per user/month
  • Feb 22, 2022
Compare Help Scout Vs. Pipedrive

Help Scout is a help desk management solution for small and medium businesses. It offers assistance in email integration, problem and request management, reporting, and other aspects. The software was designed and launched by Help Scout headquartered in Massachusetts, United States.


141. Highrise CRM

  • Best for: Small businesses and start ups
  • Price: starts at $24 per user/month
  • Feb 22, 2022
Compare Highrise CRM Vs. Pipedrive

Highrise CRM is a trending cloud-based Social Media Management software, it is designed to support small and medium size business. Highrise CRM received a rating of 4.5 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


142. Centerbase

  • Best for: Small, medium and large size businesses
  • Price: starts at $59 per month
  • Feb 23, 2022
Compare Centerbase Vs. Pipedrive

Centerbase is an on-premise and cloud-based legal practice management software that is designed to assist law firms to handle the day to day operations successfully. The software offers flexible yet powerful data management product as well as workflow automation which can be customized to suit the b...


143. Amphis Customer

  • Best for: Small businesses and start ups
  • Price: starts at $199 per license
  • Feb 22, 2022
Compare Amphis Customer Vs. Pipedrive

Amphis Customer is a customer relationship management solution for businesses of all sizes. It also features various analytical, marketing, and sales automation services. The software was designed and launched by Amphis Software headquartered in United Kingdom.


144. Automational

  • Best for: Small businesses and start ups
  • Price: starts at $100 per host/hour
  • Mar 27, 2022
Compare Automational Vs. Pipedrive

Automational is a growing cloud-based CRM software, it is designed to support small and medium size business. Automational received a rating of 4.4 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


145. CustomerICare Live Chat

  • Best for: Small, medium and large size businesses
  • Price: starts at $12 per license
  • Feb 23, 2022
Compare CustomerICare Live Chat Vs. Pipedrive

CustomerICare Live Chat is a customer live chat solution for businesses of all sizes. It offers such capabilities as geo-tagging, customizable branding, visitor tagging, and others. The software was designed and launched by CustomerICare headquartered in Poland.


146. IntelliResponse Virtual Agent (VA)

  • Best for: Small, medium and large size businesses
  • Price:
  • Feb 28, 2022
Compare IntelliResponse Virtual Agent (VA) Vs. Pipedrive

IntelliResponse Virtual Agent is a web based help desk solution for businesses of all sizes. Its capabilities include customer survey, ticketing, self service portal, and others. The software was designed and launched by IntelliResponse Systems Inc headquartered in Ontario, Canada.


147. Chatwee Social Chat Widget

  • Best for: Small businesses and start ups
  • Price: starts at $19 per month
  • Feb 28, 2022
Compare Chatwee Social Chat Widget Vs. Pipedrive

Chatwee Social Chat Widget is a fast growing cloud-based CRM software, it is designed to support small and medium size business. Chatwee Social Chat Widget received a rating of 4.3 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


148. Genoo Marketing Automation

  • Best for: SMBs
  • Price: starts at $199 per feature/month
  • Feb 26, 2022
Compare Genoo Marketing Automation Vs. Pipedrive

Genoo Marketing Automation is an all-in-one marketing system that can help users with the most necessary and useful features needed to grow their business. The software can help users to generate leads, follow-up email marketing and detailed reports to learn what’s working and to take actions easily...


149. CMPro Plus™

  • Best for: Small businesses and start ups
  • Price:
  • Feb 28, 2022
Compare CMPro Plus™ Vs. Pipedrive

CMPro Plus is a web based customer relationship management solution for small and medium businesses. Its capabilities include calendar management, email marketing, lead management, and others. The software was designed and launched by CRMG headquartered in Texas, United States.


150. HappyFox

  • Best for: Small businesses and start ups
  • Price: starts at $29 per agent/month
  • Feb 26, 2022
Compare HappyFox Vs. Pipedrive

HappyFox is web-based customer support system. The software has a help desk and ticket support system which enhances the relationship between you and your customers. HappyFox integration with email accounts allows for all support requests to be pulled together. The program will help a business to or...


151. KANA Express

  • Best for: SMBs
  • Price: starts at $100 per user/month
  • Mar 02, 2022
Compare KANA Express Vs. Pipedrive

KANA Express was developed by Verint System as a cloud-computing hosting and on-premise CRM program. It was designed to be sophisticated, yet simple to use. Its features will make great customer experiences across various channels.


152. HMS Fusion

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 01, 2022
Compare HMS Fusion Vs. Pipedrive

HMS Fusion is an award-winning cloud-based Hotel Management software, it is designed to support small, medium and large size hotels. HMS Fusion received a rating of 2.5 from ITQlick team. The software cost is considered average (2.8/5) when compared to other solutions in their category.


153. Agiloft Software

  • Best for: Medium and large size businesses
  • Price: starts at $65 per month
  • Mar 05, 2022
Compare Agiloft Software Vs. Pipedrive

Agiloft is cloud-based and on-premise CRM and help-desk solution designed for small, mid-market and large corporations. The core features include contract management, service management, ITSM, ITIL service management and workflow management and more.


154. Silverpop

  • Best for: Small, medium and large size businesses
  • Price: starts at $895 per month
  • Mar 03, 2022
Compare Silverpop Vs. Pipedrive

Silverpop is a marketing automation software that can help users to maximize marketing budget by nurturing leads. The software can help users to understand prospect behavior and score them properly which ensure that your sales team is getting quality leads at the right time. It can help users to cre...


155. Help Desk Premier

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per user/month
  • Mar 05, 2022
Compare Help Desk Premier Vs. Pipedrive

Help Desk Premier is a growing cloud-based CRM software, it is designed to support small, medium and large size business. Help Desk Premier received a rating of 4.5 from ITQlick team. The software cost is considered affordable (1.8/5) when compared to alternative solutions.


156. Guest Tracker

  • Best for: SMBs
  • Price: starts at $795 per license
  • Mar 05, 2022
Compare Guest Tracker Vs. Pipedrive

Guest Tracker is a trending cloud-based Hotel Management software, it is designed to support small and medium size hotels. Guest Tracker received a rating of 4.4 from ITQlick team. The software cost is considered affordable (4/5) when compared to alternative solutions.


157. Website Visitor Identification

  • Best for: Small, medium and large size businesses
  • Price: starts at $500 per month
  • Jan 16, 2022
Compare Website Visitor Identification Vs. Pipedrive

LeadLander is a web analytics and marketing automation solution for small and medium businesses. It also offers the capabilities of email analytics, form tracking, and real time customer activity monitoring. The software was designed and launched by LeadLander Inc headquartered in Califo...


158. Contivio Contact Center

  • Best for: Small, medium and large size businesses
  • Price: starts at $79 per user/month
  • Mar 09, 2022
Compare Contivio Contact Center Vs. Pipedrive

Contivio Contact Center is an all-in-one cloud-based contact center and telephony solution created for marketing and sales related businesses. Its key features enable users to monitor, record, transfer, forward and conference calls.


159. SAP - CRM

  • Best for: Medium and large size businesses
  • Price: starts at $58 per month
  • Mar 09, 2022
Compare SAP - CRM Vs. Pipedrive

SAP - CRM is a trending cloud-based CRM software, it is designed to support medium and large size business. SAP - CRM received a rating of 4.2 from ITQlick team. The software cost is considered a bit pricey (5/5) vs their competitors.


160. AdvantageAnywhere

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 09, 2022
Compare AdvantageAnywhere Vs. Pipedrive

Do not buy and juggle multiple tools to do your job! Or sacrifice your sales and marketing success because of clumsy or useless CRMs that do not help you get more sales!


161. SkyTouch Hotel OS

  • Best for: Small, medium and large size businesses
  • Price: starts at $5 per month
  • Mar 22, 2022
Compare SkyTouch Hotel OS Vs. Pipedrive

As a pioneer in cloud-based technology for hotels, the SkyTouch platform is constantly evolving to changing customer needs and advances in technology.


162. Base7booking

  • Best for: SMBs
  • Price: starts at $8.09 per month
  • Mar 22, 2022
Compare Base7booking Vs. Pipedrive

The Base7 PMS keeps hotels running efficiently and profitably. Manage your reservations, monitor various distribution channels, and organize your accounting with a flexible tool that’s specially set up for you.


163. SiteMinder

  • Best for: Small businesses and start ups
  • Price: starts at $14 per month
  • Mar 23, 2022
Compare SiteMinder Vs. Pipedrive

Our company began when our founder – a hotelier in his own right – looked to the Internet to fill empty rooms, but did not know how. So much opportunity… so little time. And, no systems to make it work! Who would look after his guests while he figured this out? Inspired, he left the hotel busines...


164. ReservationKey

  • Best for: Small, medium and large size businesses
  • Price: starts at $29 per month
  • Mar 22, 2022
Compare ReservationKey Vs. Pipedrive

Take commission-free reservations directly through your website; Integrate with themes to match your website look and feel, including builders such as WordPress, Wix & Squarespace.


165. Livehelpnow

  • Best for: Small, medium and large size businesses
  • Price: starts at $21 per month
  • Mar 08, 2022
Compare Livehelpnow Vs. Pipedrive

LiveHelpNow is a help desk software designed to help website owners personalize their customer support. The help desk solution can help users to connect with their customers directly like they do in a traditional retail store. LiveHelpNow was founded back in 2003 and is headquartered in ...


166. Spicecsm Guided Services

  • Best for: Small, medium and large size businesses
  • Price: starts at $100 per user/month
  • Mar 08, 2022
Compare Spicecsm Guided Services Vs. Pipedrive

SpiceCSM Guided Servicesis a web based on-demand platform for increasing the efficiency of contact center agents. It brings best-of-breed CSM functionality to the SaaS model of deploying application software to both internal and external contact centers.   SpiceCSM Guided Services was developed by...


167. Answerbase

  • Best for: Medium and large size businesses
  • Price: starts at $19 per month
  • Mar 24, 2022
Compare Answerbase Vs. Pipedrive

...


168. Campaigner CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $29.99 per user/month
  • Mar 23, 2022
Compare Campaigner CRM Vs. Pipedrive

CampaignerCRM is a cloud-hosted customer relationship management application that targets small and mid-level businesses within multiple industries. The platform helps to centralize sales and customer data thus allowing businesses to manage their interactions with potential and existing customers.


169. GoldMine Premium Edition

  • Best for: Small, medium and large size businesses
  • Price: starts at $65 per user/month
  • Mar 24, 2022
Compare GoldMine Premium Edition Vs. Pipedrive

GoldMine Premium Edition is a customer relationship management software that can help users to improve client satisfaction which can lead to more sales and support. The software can provide instant access to all the necessary CRM data which can improve user productivity. It can help users to optimiz...


170. Assyst

  • Best for: Small, medium and large size businesses
  • Price:
  • Mar 24, 2022
Compare Assyst Vs. Pipedrive

Assyst is a cloud-based as well as on-premise help-desk software solution that aims at IT management. The solution offers functionalities such as service management, asset management, collaboration platform, and service catalog.


171. SanityOS

  • Best for: Small businesses and start ups
  • Price: starts at $25 per user/month
  • Mar 24, 2022
Compare SanityOS Vs. Pipedrive

SanityOS is a web based sales enablement and CRM solution for businesses of all sizes. It offers such capabilities as content management, meeting management, performance management, and others. The software was designed and launched by SanityOS headquartered in the United Kingdom.


172. LogicBox CRM

  • Best for: Small, medium and large size businesses
  • Price: starts at $55 per user/month
  • Mar 23, 2022
Compare LogicBox CRM Vs. Pipedrive

LogicBox for CRM is a software solution that offers innovative and affordable applications that are made to meet the unique business needs of each specific client. With the software, clients have a CRM or Customer Relationship Management solution that can be accessed anywhere at any time. The softwa...


173. Verishow

  • Best for: Small, medium and large size businesses
  • Price: starts at $39 per seat/month
  • Mar 24, 2022
Compare Verishow Vs. Pipedrive

VeriShow is a customer relationship management solution designed to help users add a human touch to their online customer engagement activities. The solution offers web enabled content-share, VoIP, chat and video system to build customers loyalty and increase conversion rate. HBRLabs LLC...


174. Pivotal CRM

  • Best for: Medium and large size businesses
  • Price:
  • May 11, 2022
Compare Pivotal CRM Vs. Pipedrive

Pivotal CRM is a customer relationship management solution for businesses of all sizes. Its capabilities include marketing automation, customer management, collaboration, and others. The software was designed and launched by Aptean Inc headquartered in Georgia, United States.


175. Magic Service Desk

  • Best for: Medium and large size businesses
  • Price:
  • Mar 29, 2022
Compare Magic Service Desk Vs. Pipedrive

Magic Service Desk is a leading cloud-based CRM software, it is designed to support medium and large size business. Magic Service Desk received a rating of 4.6 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


176. LiveEngage

  • Best for: Medium and large size businesses
  • Price:
  • Mar 28, 2022
Compare LiveEngage Vs. Pipedrive

LiveEngage is a cloud-based customer-experience management system that helps businesses connect with their customers to ensure that customers get the maximum experience from it.


177. SprinxCRM

  • Best for: SMBs
  • Price: starts at $3 per license
  • Mar 28, 2022
Compare SprinxCRM Vs. Pipedrive

SprinxCRM is a customer relationship management solution for small and medium businesses. It offers such services as calendar management, call center management, lead management, and others. The software was designed and launched by Sprinx Systems LLC headquartered in New York, United States.


178. Teamgate

  • Best for: Small businesses and start ups
  • Price: starts at $9 per user/month
  • Mar 29, 2022
Compare Teamgate Vs. Pipedrive

Teamgate is a trending cloud-based CRM software, it is designed to support small and medium size business. Teamgate received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1.4/5) when compared to alternative solutions.


179. ConvergeHub

  • Best for: Medium business
  • Price: starts at $9 per user/month
  • Mar 29, 2022
Compare ConvergeHub Vs. Pipedrive

ConvergeHub is a growing cloud-based CRM software, it is designed to support small and medium size business. ConvergeHub received a rating of 4.8 from ITQlick team. The software cost is considered affordable (1/5) when compared to alternative solutions.


180. Inn Style

  • Best for: SMBs
  • Price: starts at $24.88 per month
  • Mar 29, 2022
Compare Inn Style Vs. Pipedrive

Inn Style gives your guests exactly what they want – a slick and simple way to book online. What’s more, we give you an intuitive, beautifully designed system with which to manage your reservations and take payments.


181. ProBusinessTools

  • Best for: Small, medium and large size businesses
  • Price: starts at $45 per user/month
  • Mar 28, 2022
Compare ProBusinessTools Vs. Pipedrive

ProBusinessTools is a cloud-based service management software designed to streamline business processes and to help companies perform excellent customer service. The software can help companies to secure a competitive edge by performing better customer service and strengthening client’s satisfaction...


182. CallidusCloud

  • Best for: Small, medium and large size businesses
  • Price: starts at $50 per user/month
  • Mar 28, 2022
Compare CallidusCloud Vs. Pipedrive

CallidusCloud is a web-based marketing automation program that uses an innovative software platform that was designed specifically for assisting in sales and marketing. The software was made to supply insight and intelligence into lead performance to sales teams while also providing marketing teams ...


183. Bookinglayer

  • Best for: Small, medium and large size businesses
  • Price: starts at $272.48 per month
  • Mar 31, 2022
Compare Bookinglayer Vs. Pipedrive

There is no inconvenient time for our Booking Engine. Your guests will receive instant replies for their bookings and your occupancy will be automatically updated. And the best of all, you wont have to lift a finger.


184. Little Hotelier

  • Best for: Small businesses and start ups
  • Price: starts at $89 per month
  • Mar 31, 2022
Compare Little Hotelier Vs. Pipedrive

Little Hotelier will automatically update your rates and availability in real-time, across 400+ booking sites including your own website and Facebook business page. Plan your day, sell more beds and spend more time on your guests.


185. DJUBO

  • Best for: Small businesses and start ups
  • Price: starts at $50 per year
  • Apr 04, 2022
Compare DJUBO Vs. Pipedrive

From marketing tools to distribution systems, smarter operation strategies to intelligent reviews, pick your options as per your business needs.


186. ResBook

  • Best for: SMBs
  • Price: starts at $49 per month
  • Apr 06, 2022
Compare ResBook Vs. Pipedrive

ResBook is a New Zealand owned and operated cloud-based reservation management system designed specifically for Inns, Resorts, Lodges, BnBs, Boutique Hotels and Property Managers worldwide.


187. Mews Commander

  • Best for: Small, medium and large size businesses
  • Price: starts at $8.09 per room/month
  • Apr 13, 2022
Compare Mews Commander Vs. Pipedrive

Mews is a highly flexible, feature-rich, cloud-based, hotel property management system. We bring together all the strengths of cloud technology and value-added features, to simplify hotel operations whilst helping you make the most of every opportunity to boost revenue.


188. Booking Automation

  • Best for: Small, medium and large size businesses
  • Price: starts at $11.95 per month
  • Apr 13, 2022
Compare Booking Automation Vs. Pipedrive

Automate Your Operations With Instant Rates & Availability Sync, Automated Communications, Payment Collection, Booking Website, Price Optimization and More+


189. Uplisting

  • Best for: SMBs
  • Price: starts at $100 per month
  • Apr 13, 2022
Compare Uplisting Vs. Pipedrive

Import all your listings, bookings, rates, guests and messages from Airbnb in seconds. Starting or switching over to Uplisting is straightforward.


190. Preno

  • Best for: Small businesses and start ups
  • Price: starts at $65 per feature/month
  • Apr 19, 2022
Compare Preno Vs. Pipedrive

Preno is an easy-to-use cloud-based property management system that enables you to run your business from anywhere, 24/7. Be up and running within minutes and enjoy peace of mind with our friendly support team.


191. Samanage Asset Management

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $15 per user/month
  • Apr 20, 2022
Compare Samanage Asset Management Vs. Pipedrive

Know exactly what computers you have, where they\'re physically located, their configuration, and who is using them in an online platform Samanage SaaS IT Asset Management software allows you to easily govern your technological landscape. Samanage\'s powerful tools and capabiliti...


192. Roomsy

  • Best for: SMBs
  • Price: starts at $56 per month
  • Apr 20, 2022
Compare Roomsy Vs. Pipedrive

Roomsy Inc. started in 2011. It is made in Canada by ex hotel employees who knew that hotel operation can be easier. We have a small team in Vancouver, and we are working hard to serve small independent property owners around the globe.


193. x2engine

  • Best for: Small, medium and large size businesses
  • Price: starts at $14 per month
  • Apr 25, 2022
Compare x2engine Vs. Pipedrive

x2engine is a growing cloud-based CRM software, it is designed to support small, medium and large size business. x2engine received a rating of 3.4 from ITQlick team. The software cost is considered affordable (1.7/5) when compared to alternative solutions.


194. OTRAMS

  • Best for: Medium and large size businesses
  • Price: starts at $1 per ticket
  • Apr 25, 2022
Compare OTRAMS Vs. Pipedrive

OTRAMS is the preferred online booking engine of B2B & B2C travel agencies, consolidators, tour operators, and travel wholesalers. A robust travel management system which features an online travel booking engine, travel reservation management, back-office software, and travel inventory management wi...


195. GENKAN

  • Best for: Small, medium and large size businesses
  • Price: starts at $20 per booking
  • May 19, 2022
Compare GENKAN Vs. Pipedrive

GENKAN is the revolutionary “in the cloud” approach to holiday rental property management that the industry has awaited since the internet changed the business of holiday rental management forever.


196. OpenHotel PMS

  • Best for: SMBs
  • Price: starts at $60 per month
  • Apr 25, 2022
Compare OpenHotel PMS Vs. Pipedrive

OpenHotel offers GDS and Channel Management Integration using one point of management. No more managing multiple extranets for rates and inventory! All at a price that is more than affordable. Our Channel Management software was developed entirely by OpenHotel and offers the tight integration you ne...


197. Sistem Otel

  • Best for: Small, medium and large size businesses
  • Price: starts at $10 per month
  • May 09, 2022
Compare Sistem Otel Vs. Pipedrive

System Hotel Program provides the tools that will make your activities more efficient and profitable than ever before. Sistem Otel Program perfectly meets the changing needs of hotels of all sizes and provides you with fast, accurate and up-to-date information.


198. Sage CRM 200

  • Best for: Start up, Small business, Medium business, Large business
  • Price: starts at $45 per user/month
  • May 10, 2022
Compare Sage CRM 200 Vs. Pipedrive

Sage CRM 200 is a customer relationship management that can help SMEs manage every part of customer interactions starting from first contact to post-sales management. It’s very easy to deploy and can help users to build strong relationship with their existing customers and look for new customers mor...



A Buyer's Guide to Business Software Solutions

How to Evaluate and Buy Business Software
 
If you’re somehow puzzled if this article is only for a specific size of business, no, it’s not. This is for you SMEs, MNEs and start-ups software buyers. Also, we’re not talking about a specific software solution here. Whether the software solution that you’re planning to buy is for Accounting, Business Intelligence, ERP, CRM, Help Desk, Maintenance Management or other types of application, one thing is for sure; with the help of this article, you will be able to know the right process in evaluating and buying a business software solution.
 
We’ve been into the software business for years and we’re seeing a lot of nitty-gritty things that often bring confusions and hesitations to many companies looking for better software solutions. Some companies can’t afford to let go their legacy systems while a few is encountering technological snags once the new system is in place. While this is the underlying truth behind software acquisition and implementation, what’s exciting about buying a business software solution is that there is a clear and obvious proof that thousands of companies and corporations today are happy with the benefits this technology is bringing into their respective businesses.  There is a significant increase in their revenue and the growth is on-going. And it’s easy to say; many from the Fortune 500 companies are making a lot of money because of their smartly-acquired business software.
 
So, let’s get straight to the point. What should you do in order to acquire that business software that could make your organization achieve its goals? The answer to this is pretty straightforward: evaluate and buy that right business software. Yes, that’s what you need to do and here’s the best manual from ITQlick.com that could certainly help you in doing that strategically.
 
Consider the Needs of Your Organization
Let’s assume that at this point, the entire management team agreed that you are ready to invest on a certain software application. The budget has been compromised and the key persons who will be involved in the acquisition process were already identified. Therefore, it’s time to approach things the project management way.
 
Define the Project
Every business software solution is categorized base on application type, features, deployment model, market size and pricing model. Remember that our objective here is to evaluate and buy a business software product that will fit into the size and present needs of your business. So what the project management team should try to deal with first is to define the real requirements of your business exactly base on the categories set by the software industry. Moreover, by doing this activity, you are already narrowing down your search for the right solution. Now, consider bringing this list of FAQs to the project management and aim to come up with clear-cut answers.
 
  1. What type of software is needed? Is it Integrated-Suite, Best-of-Breed or Industry-Specific? Ask your CEO’s main agenda and find the perfect match from these available options.
  2. What are the core and secondary features? Are you looking for basic, advanced or hi-end features? List down the specific features per category and allow the department managers and supervisors to give their insights on this list.
  3. How are you going to deploy the system? Would it be on-premise, cloud-based, hosted, or mobile-based? Weigh these options with the help of your CIO.
  4. Are you going for Tier 1, Tier 2 or Tier 3 vendors? Their offered solutions are base on the size of their target market - SMEs, MNEs or start-ups. Seek your CFO’s advice as it is important to match your financial capacity against the cost of the solution that the providers have for you.
  5. Are you willing to pay for the perpetuity software license or a subscription-based solution is way better? How many users are there and what would be their roles in using the system? Solicit feedbacks from future end users for they know better what challenges and risks might possibly come along their way when they’re using the system.
 
Finalize the BOM or List of Requirements
After providing definite answers on the above questions, we can say that the project has already been defined. Your procurement team is now ready to do their role in the acquisition process of this solution. However, in order for them to execute their job properly, they must have the complete list of requirements - features, specifications, hardware, and the software product. In other words, the Bill-of-Materials (BOM) that is final, complete and well-prepared must be handed over to the procurement director. Needless to say, it is very important that everybody is following the company purchasing and procurement protocols at all times.  
 
Request for Proposal (RFP)
The RFP process will bring everything into formality. Since you’re more likely in a line of business that doesn’t regularly buy software products, it is of critical importance that your RFP is well-structured before you send it to your prospect solution providers.
 
Draft the RFP
An RFP that contains all the relevant information as discussed during the project management meetings will enable the providers to return back to you their proposal that is complete and substantial. Therefore, your RFP should basically contain the following:
 
Brief Introduction
  • Company Name
  • Mission and Goals
  • Purpose of the RFP (or the need for software solution)
Business Background
  • Organizational Structure
  • Current Situation (IT infrastructure, system currently in-use, system issues and desired solutions, etc.)
  • Major Objectives of the Software Purchase
Request for Specific Requirements
  • Solution Functionality
  • System Specifications
  • Vendor Company Information
  • Price Model, Service Plans, Package Options
Other Important Inquiries (if necessary)
 
Send the RFP
Well-structured RFP will bring a lot of advantages especially when the proposals from various providers are received and then subjected for review and analysis. Send your RFP to at least three to five providers (or prospects which you have already shortlisted during the project definition phase). Depending on the complexity of the solution, most vendors will send their proposal in a matter of time, which could be around 4 to 6 weeks for Integrated-Suite solution.
 
Why still send RFP?
Is there really a need for RFP if your preferred solution (like cloud-based) and the service plans or packages are already displayed on the vendor’s website? Well, yes, you still need to undergo the RFP process. For most sales people, they certainly know that those figures appearing in the vendor’s website are usually the “list price” and not the “actual price”. More importantly, the vendor’s proposal (response to RFP) will serve as your main basis for the negotiation. Therefore, sending an RFP is a strict requirement.
 
Follow up questions relevant to RFP
More often than not, questions and concerns will be raised by the vendors to whom you send the RFP. You have to entertain them with utmost professionalism. Solution providers who are seeking further clarifications relevant to the RFP are consisting of professional software experts who wants to help your organization as much as they can. Entertain them but at the same time, always be cautious when providing additional information which you know is confidential or proprietary.
 
Evaluate the Proposals
Always refer to your finalized BOM when tabulating the contents of each proposal. Part of this process is to check the features that are available from this certain vendor and to cross out those that are not. While using spreadsheet aids the tabulation process, laying down the document proposals on the table and allowing your project management team to review them one by one should always be conducted. Evaluating the proposals in full force can help strengthen your decision-making process. Have another round of brain-storming session and come with the name of your preferred solution provider.
 
When selecting the final vendor, always promote the best interest of your organization. Consider answering these questions with full sincerity.
 
  1. Which vendor can provide the long-term benefits to your organization?
  2. Which vendor can provide the best and honest service from acquisition to full implementation?
  3. Which vendor is willing to devote most of its time in better serving its client?
 
Contact this solution provider and in your own strategic approach, try to get the answers to those three important questions above. In most cases, vendor who really wants to prove its craft will offer product demos on a higher level. Others will even invite you to check their already deployed and working systems. Feel free to connect with this type of vendor. Conduct simulation and testing, be it a cloud-based or on-premise solution. Examine all aspects and angles especially those that your project management team want to really know in-depth. For as long as it could help you arrive at a better decision, consider doing all the options available – for the interest of the organization.
 
Enter the Negotiation Process
Most solutions providers can be flexible in terms of pricing. Although the final say is oftentimes on the mouth of the sales person from the vendor’s side, a good negotiation process can always deliver a win-win situation to both parties involve. While negotiation sometimes cannot be settled in one sitting session, always be honest with your intentions whenever negotiating with your provider. If it’s about your budget, justify it with clarity. If it’s about their service plans, tell them what’s lacking or missing on their solution. At the end of the day, the most important event that should happen is that both of you are shaking hands because of a well done negotiation process.
 
Seal the Contract
So what are you going to do on a contract that involves a significant amount of investment? There are three project management approaches for this.
 
  1. Pass the ball to you legal team. They know what to do and more or less they will tell you if there is something wrong with the contract. Give them enough time to review before they affix their signature and then finally seal the contract.
  2. Hire a consultant base on the technical aspect that you want to clarify in the contract. If it’s the Scope of Work (SOW), a software implementation expert is the right person. If it is related to complex legal terms and conditions, a lawyer can help. If it has something to do with money, invite an accountant to conduct a thorough review and computation if necessary.
  3. Always consider consulting your project management team. Remember that the CIO, CFO and CEO are all team members. They will be the signatories and they know what’s best for the interest of the company when signing a contract agreement.
 
From evaluation to buying stage, it is important that the project manager must take full responsibility of monitoring all the works identified and distributed among team members. This is why delegating the right project manager is also an important consideration when buying a business software solution. And again, ITQlick.com wants to emphasize that whatever the size of your company is, using the project management approach will always lead you into a better outcome – that is getting what you paid for the right business software solution. 

Finding the right business software for your business
Proper business software selections are the precursor to successful deployment and business growth. Finding the right solutions doesnít have to be complicated, and it doesnít have to take days or weeks of your time.

After researching over 5,000 systems, we can identify the best solution for companies of all shapes and sizes. ITQlick.com is 100% free for software buyers.



Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.